Complaints

This profile includes complaints for ThriveDX's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ThriveDX

  7360 SW 53rd Pl Coral Gables, FL 33143-5823

  
• 

  ThriveDX

  2121 Ponce De Leon Blvd STE 800 Coral Gables, FL 33134-5230

  
• 

  ThriveDX

  2222 Ponce De Leon Blvd. Miami, FL 33134

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took ThriveDX cyber security online course through ***************** in October 2023. The program was broken out into 11 installment payments of $1,483.18. Each installment was to be paid for the upcoming month of lecture. I was never notified or was it made clear to me that even if i withdrawal from the course that i would still be responsible for paying any and all installments after withdrawal.After a month or so i realized the program was not for me. I went through the proper channels to withdrawal from the course. I was verbally notified that they could not refund me for past installments but they would refund me for the current installment payment. And that i would not be responsible to pay any future installments. I have documentation from ThriveDX supporting they gave me a refund of $1,483.18 on 11/29/2023 and i was un-enrolled from the program. I never received another installment bill after that date. I have not been contacted by ThriveDx since 11/29/2023 notifying me that i have an outstanding balance of any kind. I received a call today from a collection agency letting me know that i owe $14,000 for unpaid installments for ThriveDx. I tried contacting ThriveDx (rebranded Ironcircle) and have not been able to speak to anyone about this matter. It seems fishy to me that they would be trying to collect a debt that is close to 2 years old when they have never tried to make contact with me personally about the matter.

  Customer Answer

  Date: 10/08/2025

  I want to follow up with some details about the steps taken to withdrawal from the program which then lead to receiving the refund. On 11/09/2023 I had a conversation with a student success ****** *****. During this discussion i explained to her that i wished to drop from the program. Following the conversation she sent me an email with the written steps needed to successfully being dropped from program. I responded on 11/10/2023 with my response on wanting to be dropped from the program. NO mention during the conversation over the phone or in her emails did she say that i would still be responsible for paying the remaining payments in full for the program. Actually, she said that i would receive a refund for the most recent installment i had just paid. On 11/29/2023 i received a refund of my last installment in the amount of $1,483.18. After that i never received another bill, notice of being late, or anything notifying me that i was still responsible to pay the remaining installments. 

  

  Business Response

  Date: 11/05/2025

  We have reviewed our records in depth and not found any documentation suggesting that the complainant received a refund. If the complainant has documentation, we would welcome them to share it with us. 

  We do not offer refunds. While we give students the option to pay via payment plan over interest free instalments, withdrawing midway through the program does not relieve students of the obligation to pay their remaining balance. This clearly stated to learners at several points in the enrollment process. In the absence of documentation, we would treat the remaining payments as owed. 

  Again, we would welcome the student to provide documentation showing their remaining tuition was waived. 

   

• Initial Complaint

  Date:09/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the first half of the extended program things were great, but halfway through the program support for the course had worsened for me and several of my classmates with responses taking up to a week or two. Before I begin the complaint here is context, for the first month of payment we used my card that we transferred money into but switched to our account that we had setup to make the payments for school or the other credit card we used. Around June and the month prior I believe they had charged me from my personal account when weve been using a different payment method. The first time okay I took the loss and I contacted support to seek a refund and to remove my personal card from the payment page and so that we could pay with the other payment. Their website was incredibly lacking and I was only able to change my method not remove it but its difficult setting auto pay with the type of account we have. They said they would look into it, I had not received a reply until I had already been charged a second time on my personal card and only when I complained again did they do what I already asked a month before. I tried negotiating with them to give us a refund and that we would pay with the proper account, in no way did they even try and work with me and just straight up told me no, is it that hard to correct a payment mistake? Since then I have been attempting to fight it and work it out with the bank and they didnt help, they said to work with the school but I have been ignored and have not received any more responses from anyone in the program. I do not wish to escalate it even further and would just like to simply correct the payment and I feel like Im owed so at least for the second payment due to their failure to respond and do what I asked for only until after I was charged again. I would not recommend this program or business at all, the way they run their business comes off as an absolute scam.

  

  Business Response

  Date: 11/05/2025

  We're having trouble understanding the Complainant's issue and request; they are claiming that were charged twice for one of the payments? 

  If they can send documentation showing they were overcharged (an account statement or any transaction record) we would be happy to refund any overbilling error. The Complainant can submit documentation showing they were overcharged here. 

  Thank you 

• Initial Complaint

  Date:09/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having this in writing that I did cancel and tried to call and have my course canceled before two weeks thrivedx/ironcircle so I would like this to not be sent to collections and have it not affect my credit at all if so the ramifications will be dearly if they can just drop me from my course and clear anything so I can walk away from this name is ******* ******** course was cybersecurity defense bundle

  

  Business Response

  Date: 11/05/2025

  Confirmed this student was withdrawn and approved for a refund based on a medical issue. 

  Our records show the loan was never certified (did not go through); we did not collect and we have waived their balance. 

   

  Customer Answer

  Date: 11/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the ********* Cybersecurity Bootcamp (MarOct 2024), operated by ThriveDX, at a cost of $17,800 financed through a private loan. The program was marketed as beginner-friendly and a pathway to becoming job-ready. I disclosed my lack of IT background, yet admissions assured me I was a good fit and encouraged enrollment.The reality was much different. The intro class was made overly simple to push students forward, creating a false sense of progress. The grading criteria relied mostly on attendance, participation posts, and multiple-choice quizzes making it appear students were succeeding, while in reality very little hands-on skill was developed. I passed with a 97% but still felt lost and unprepared for any cybersecurity role.After the course ended and my access to ThriveDXs learning platform expired, I even asked for an extension to continue studying. It was granted, but I still felt lost and unsupported. Because I needed to reteach myself much of the material, I could not take advantage of the limited career services window.Cybersecurity is a serious, skill-based profession that requires true technical training. It should not be rushed or watered down. ThriveDXs program left me unprepared, burdened with debt, and in emotional distress as I realized the career I thought I was working toward was not achievable without spending additional money on further education.When I raised these concerns, my request for financial resolution was denied without fair discussion. I am seeking partial restitution direct financial relief toward my $17,800 loan because the program did not deliver on its promises, misrepresented its readiness level, and caused me financial and emotional hardship.I trusted the ********* name but was misled by ThriveDXs execution. I am not the only one; many others have voiced similar experiences. A fair resolution is warranted to reflect the programs shortcomings and the distress it has caused.

  

  Business Response

  Date: 09/23/2025

  We apologize for the delay; we have been working with the *********************** to consider the request for a discount but still do not have an answer at this time. As this is a UW program, any refund decisions are for them to make. 

   

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding a billing issue with ThriveDX related to my withdrawal from their program.I officially withdrew from the program on December 10, 2024. At the time of my withdrawal, I had been paying monthly for the classes I attended and was up to date with all payments. I have not attended any classes or received any services from the institution since my withdrawal date.Since that time, I never received any notification, billing statement, or communication indicating that I owed any additional balance. However, on July 16, 2025, I received a collection notice for over $15,000, which was both unexpected and concerning.I believe this to be a mistake and an unfair practice, especially considering that I was paying while I was enrolled, withdrew officially, and was not made aware of any outstanding balance until being contacted by a third-party collections agency seven months later.I am requesting:A detailed explanation of the charges being claimed;Documentation of how the $15,000 balance was calculated;Immediate removal of this collection if it is found to be incorrect or improperly communicated.I would appreciate assistance in resolving this matter fairly and swiftly. Thank you for your attention to this issue.

  

  Business Response

  Date: 08/28/2025

  We reviewed the complainant's files in detail and were not able to find any record suggesting that the amount was waived. 

  I am attaching our internal records which show that she enrolled understanding that the amount she would owe, that she hoped she would be reimbursed by her employer, as well as detail about the personal circumstances that led her to be unable to pay the amount she owed.

  We respectfully request that the complaint be closed.

  Thank you

   

   

   

   

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23633047
  
  I am rejecting this response because:

  I officially withdrew from the program on December 10, 2024. At the time, I was paying monthly for the classes I attended. After my withdrawal, I never received any bills or communication about an outstanding balance until I received a collection notice in July 2025 for over $15,000.
  
  
  I had asked for a copy of the withdrawal/refund policy but never received it. I am now requesting a copy of the signed agreement or contract that shows I am financially responsible for program costs after withdrawal.
  
  
  Until the company can provide this proof, I believe it is unfair for this debt to be pursued through collections.
  
  
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was accepted into the extended program through ****. However, shortly after I decided to withdraw from the program because I was accepted into ****'s Executive MBA program. I requested to withdraw from program on June 6th and they did not process my withdrawal request at all. Despite several attempts to get this resolved they ignored my requests for several weeks then will no longer credit my account. There is nothing in writing that says I am on the hook for the full tuition amount for a 8 month program after withdrawing within 3 weeks. They purposely delayed my request and it still hasn't been resolved. I should not have to pay $18000 for a program that I didn't receive. I am attaching the email threads.

  

  Business Response

  Date: 07/28/2025

  Complainant is incorrect that "There is nothing in writing that says I am on the hook for the full tuition amount for a 8 month program after withdrawing within 3 weeks."

  Complainant signed the attached Enrollment Agreement. Sections 2 and 3 address refunds, and specify that the refund window is two weeks from the date of enrollment. In addition, Section 3 specifies that students will still owe the full amount if they voluntarily withdrawal after the 2 week.

  Based on the foregoing, we respectfully request that this complaint be closed. 

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23579378
  
  I am rejecting this response because I do not see any agreement that stipulates I must pay full tuition after withdrawing from an 8 month program after three weeks.  I asked them to show me where this is in the agreement and they never did because it doesnt exist anywhere.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I enrolled in the ThriveDX Cybersecurity Bootcamp through *******************. During a recorded enrollment call, I was clearly told that I would make one initial payment, and that the remainder of my tuition (totaling approximately $19,000) would be financed with a 6-month ***** period meaning monthly payments would not begin until six months after the program ended. This was verbally confirmed to both me and my grandfather and was the deciding factor in moving forward with enrollment.Based on that agreement, I made the initial payment of approximately $1,559.88 and reorganized my finances accordingly. However, I soon began receiving emails saying I was past due and at risk of being dropped from the program, which ultimately happened. No written documentation of the payment structure was ever provided despite my requests. Ive followed up multiple times (July 2 and July 5, 2025), but Ive received no response or resolution.This situation has caused extreme stress, financial hardship, and disrupted my educational progress.I am requesting:A full reimbursement of the $1,559.88 paid An additional $5,000 for damages related to stress, financial disruption, and loss of opportunity The option to re-enroll under the original terms discussed and promised verbally

  Customer Answer

  Date: 07/10/2025

  These screenshots are from the class Slack channel (#study-group-chat) and reflect an ongoing issue affecting multiple students regarding financial communication and course access. In the conversation, several classmates express frustration with the lack of response from ******** *. at ThriveDX and difficulties getting clarity around their payment plans.
  
  
  One student, ***** ******* confirms that he has emailed ******** five times with no resolution. Another student, Madison ****** provides Jennifers email as the only contact she had success with. I (***** *****) shared that I filed a BBB complaint due to being locked out of class despite a verbal agreement made during enrollment. I also confirmed that I was told the agreed-upon plan doesnt exist and was pressured to pay or be dropped.
  
  
  These messages show a shared experience among students regarding poor communication, inconsistent financial information, and lack of support from the financial/accounting department. This supports my claim that the situation is not isolated and may reflect a broader issue with transparency and accountability at ThriveDX.
  
  

  Customer Answer

  Date: 07/10/2025

  In addition to my personal experience, Ive attached screenshots from a class *********** (#study-group-chat) showing multiple students reporting similar issues, including:
  No communication or response from Learner Success staff
  Abrupt replacement of key staff (e.g., *** *****) without notice
  Lack of scheduled check-in calls that were part of the program structure
  Confusion over email contacts and appointment links not working
  General dissatisfaction over receiving support only until tuition was paid
  These messages show that this is not an isolated problem. Many students feel misled, unsupported, and frustrated. The program is failing to meet the level of service promised, despite students paying significant money with the intent to improve their careers.
  
  Ive saved additional evidence for legal escalation if necessary.
  
  

  

  Business Response

  Date: 08/04/2025

  We looked into the complaints from this individual in detail including review of all call transcripts. We regret the student's confusion, but the advisor correctly explained the various funding options, and the learner was not misadvised or misled.

   There are multiple funding options and the advisor covered all the payment options clearly. Student loan options, including ****** ***, include a 6 month deferent option, which was discussed. Payment plan options do not include a deferment option, which was explicitly explained.

  The student ended up selecting the payment plan route to pay for the program and did not take out a student loan and as a result was not eligible for the deferment.  

  We are including a transcript of the call. The relevant discussion begins on PG 38 of the call log. 

  We respectfully request that this complaint be dismissed. 

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23567814
  
  I respectfully disagree and decline with the businesss response and request that this complaint remain open for further review.
  
  While the company claims that all funding options were clearly explained, the call transcript they submitted directly supports my claim that I was misled about the timing of payments. On page 38 of the transcript, the representative says, quote:
  So yeah. So the balance of the program is financed, which is great. So this allows you to make your investment payment today, and then payments on the balance wont begin until six months after the program ends. So you dont have to worry about any monthly payments during the course.
  
  This statement is unambiguous and clearly led me to believe that I had a 6-month deferment period regardless of the financing method. At no point during the call was it stated that this deferment only applied to specific loan types, or that the payment plan I was placed on would begin billing immediately. That critical distinction was not made clear.
  
  Additionally:
  I was not provided with any written documentation explaining the payment plan differences at the time of enrollment.
  I relied on the advisors verbal explanation, which was presented as definitive.
  As a result, I was unexpectedly billed, then locked out of class, and have now fallen behind, despite being told I wouldnt be dropped during investigation.
  This situation has caused significant financial and emotional stress, and the evidence shows that the misunderstanding originated from how the programs payment structure was presented to me by the representative.
  
  I am still seeking a resolution that includes:
  Immediate reinstatement of my course access
  A deferment of payment obligations in alignment with what I was told
  Or at minimum, a fair adjustment to the payment plan terms based on the confusion caused
  
  Sincerely,
  ***** *****
  

  Customer Answer

  Date: 08/04/2025

  Time Stamp 16:19 of the Call Transcript

  This portion of the transcript directly supports my original claim. The representative clearly stated that payments on the balance wont begin until six months after the program ends. At no point during this part of the call was it clarified that this deferment only applied to specific loan options, not the payment plan I was placed on. This distinction was never made, leading to my confusion and the current dispute.
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the ThriveDX Cybersecurity Bootcamp that was advertised through the ***************************** (***), but operated and delivered by ThriveDX, a third-party company. This course has been by far the worst educational experience Ive ever had and an incredible waste of time and money.ThriveDX made multiple promises during the enrollment process, including job placement assistance, industry-ready training, and access to tools and labs that would prepare me for real-world work. I enrolled with the understanding that this certification would lead to meaningful employment in cybersecurity a claim repeatedly made in their marketing and over the phone by enrollment staff. The labs regularly crashed or failed to load properly, making it nearly impossible to complete required training modules.Weekly live classes were inconsistent some were canceled without notice or rescheduled last-minute.After completing the program, I began searching for jobs in the cybersecurity field, only to be told by recruiters and professionals that this certificate was not recognized or credible especially when compared to industry-standard certifications like CompTIA Security+, which many job postings require. When I asked ThriveDX about job assistance, I received no useful help. Their career services consisted of generic advice, with no actual job leads or coaching tailored to my situation. I am still unable to find a job, despite doing everything I was told to do.Since completing the course, I have been left with private student loan debt through ****** ***, and no meaningful career progress. I delayed filing this complaint earlier because I was holding out hope I could make something work but after seeing numerous similar complaints online, I realize my experience wasnt unique. Many employers do not recognize ThriveDXs certificate as valid and ThriveDX fails to disclose this during enrollment.

  

  Business Response

  Date: 07/28/2025

  We've reviewed the circumstances of this complaint in detail: 

  We want to clarify that while ThriveDX is committed to providing career support services including resume assistance and one-on-one career coaching -  we do not guarantee job placement as part of our program offerings. This is clearly stated in our enrollment materials. Our curriculum is designed to deliver industry-relevant training and practical experience through hands-on labs, projects, etc. Many learners have leveraged these resources successfully in their career transitions. That said, individual outcomes may vary depending on factors such as prior experience, market conditions, and personal effort.

  While occasional technical issues can occur due to internet connectivity, browser compatibility, or system maintenance, our Support team is always available to assist and resolve those issues promptly when reported. We have no record of a consistent or widespread lab failure reported in your case, but we encourage all learners to notify us immediately when issues arise so we can address them in real time. Our goal is always to provide a seamless learning experience, and we remain committed to continuous improvements based on student feedback.

  The certificate of completion you received is issued through our university partner and reflects the successful completion of a rigorous, skills-based training program that has been reviewed and approved by the university partner. We cannot control the value that certain employers may place on these credentials nor do we make any claims regarding such employer value; thousands of learners have successfully gained jobs based on completion of the program. 

  Our *************** team is committed to providing tailored support to every learner, including one-on-one coaching sessions, resume and ******** reviews, and job search strategy discussions, all of which are customized based on each learners background, goals, and progress. While we do not provide direct job placement or guaranteed leads, we do offer personalized guidance to help learners take proactive steps in their job search. 

  While we do not control private lending decisions made by institutions such as ****** ***, learners are fully informed of the financial commitment prior to enrollment, including loan terms, responsibilities, and repayment expectations.

  Finally, if the student believes that extenuating circumstances warrant a refund, they can request one through the university. This is a university program and as such, refund requests should flow through the university. 

   

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally express my deep dissatisfaction with my experience in the ThriveDX cybersecurity program. I enrolled with the expectation that I would receive a structured, supportive, and effective learning experience, but unfortunately, this was far from the reality.First and foremost, the technical labs a critical part of hands-on learning were frequently non-functional or riddled with issues. These problems significantly impacted my ability to apply and understand the material being taught. Repeated technical failures went unresolved, leaving me to struggle without adequate support or guidance.Additionally, many of the instructors were difficult to understand, either due to poor audio quality or language barriers. This further hindered my ability to follow along and grasp key concepts, especially in a field as complex and detail-oriented as cybersecurity.Whats more concerning is the repeated misinformation I received from my student advisor. I was told multiple times that I would have extended access to my CompTIA Security+ exam voucher and the course materials, including the video lectures. These promises were untrue. My access was revoked earlier than communicated, and I now find myself without the resources I was assured would be available.This level of disorganization, coupled with broken promises and lack of clarity, has left me feeling misled and scammed. I invested significant time and money into this program expecting a high-quality, transparent educational experience. Instead, I was met with unreliable systems, poor instruction, and misinformation.I respectfully request a formal review of my concerns and would appreciate a refund or alternative resolution to make up for the loss Ive experienced due to this programs failures.

  

  Business Response

  Date: 06/25/2025

  We conducted a detailed review of the relevant files and our records do not substantiate the complaints outlined here. We strive to be supportive and flexible with learners' needs, and in this case, the record suggests that multiple accommodations were made to ensure this Complainant had ample opportunity to prepare, complete the course, and receive the resources promised.
  
  While we understand that technical issues can be frustrating, our records show that lab content was accessible and functional throughout the program without material disruptions. When isolated issues did arise, our technical support team addressed them promptly. Our records indicate that limited technical concerns during the complainant's enrollment were addressed through our support channels, and multiple forms of assistance - including technical support, instructor guidance, and learner success support - were made available throughout the program. While we acknowledge that occasional technical issues can occur, we strive to resolve them as quickly as possible and ensure alternative solutions are provided so learners can continue progressing.

  Our instructional staff is selected for both their subject-matter expertise and their ability to support learners effectively. When concerns about audio quality or clarity arise, we encourage learners to report them so they can be addressed in real time. Additionally, classes are recorded and made available for review, and supplemental resources are provided to support comprehension., i.e. closed captioning.

  The Complainant's access to Canvas was not revoked earlier than communicated. In fact, it was extended beyond the typical period afforded learners. Complainant's original Canvas access was scheduled to expire on January 17, 2025. However, an extension was proactively granted on January 10, 2025, extending her access through April 10, 2025. A second extension was provided on April 10, 2025, further extending her access until June 11, 2025. Regarding the CompTIA Sec+ prep course, Complainant was initially enrolled on July 26, 2024, with access through September 19, 2024. A one-time 8 week extension was granted on January 10, 2025, extending her access to April 10, 2025. During this extended period, ****** successfully completed the prep course and earned her Sec+ voucher on March 13, 2025.

  However, in accordance with company policy, class recordings are automatically deleted six months after a cohort concludes. This policy ensures appropriate data storage management across all programs. Perhaps that is what the complainant is referencing here. 

  Based on the foregoing, we ask that this complaint be closed.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in Oct of 2024. I was told that it would be 2 days a week @ 3.5 hours each time. Then I would have self study. What they failed to inform me on, is that even though it has 2 classes a week your essentially teaching yourself after that in the self study section. The course material just scratches the surface of what you need to learn to take the Comptia+ cert. In the first class the "instructor", ********* *****, taught so fast that you couldn't even keep up with her and she would go off into left field and then tell us "We don't need to know about that yet". Which in turn caused her to literally just rush through the slides to finish on time. She also went so fast that you didn't even have time to fill out the ****** companion that you are to do as you are going through the ******. When it was time for the labs she went through the labs so fast that you couldn't even complete them with her. You had to go back on your self study time and complete what should have been done in "class", without any help and hope you understood her enough that you could figure it out. The second *********** ***** *****, was great. He was very helpful and did not rush through the course. This class I actually learned something. The last *********** ***** *********, would start the class, and then not read from the slides. He would start showing us random stuff and would stay off track so long that we weren't able to finish the slides and had to finish them the following day or week and then tell us "You don't need to know this now". Really? Why are they teaching us stuff we dont need and not teaching us the stuff we do need? I actually went ahead and finished the slides on my own. Thankfully I worked ahead so I could have a better understanding of things. Since I only learned in one class then I would like to be reimbursed for the other ones that the teachers failed to teach properly. The advisors, that call you multiple times a week, also disappear once they have your money.

  Customer Answer

  Date: 04/25/2025

  I reached out to ******************************* on April 8th informing her that I was dropping the program and to please make sure all payments were stopped. I have attached that email along with two other emails I have received since being told it was taken care of.

  Customer Answer

  Date: 05/01/2025

  I am still receiving harassing emails for payment after my LSM ****** ********* informed me that she had taken care of getting the payments to stop. 

  

  Business Response

  Date: 05/30/2025

  We have reviewed this complaints comments and her record in detail. 

  We are transparent that our program combines live instruction with significant self-study to mirror the expectations of real-world technical roles. While live classes are held twice a week to introduce and reinforce key concepts, independent study, labs, and assignments are essential components designed to deepen understanding and build critical problem-solving skills. This structure is communicated during the enrollment process to ensure students are prepared for the commitment needed to succeed in an accelerated learning environment.

  Our core program is designed to build foundational cybersecurity skills and align with industry expectations. We offer an optional CompTIA Security+ prep course upon successful program completion to provide additional targeted preparation for the certification exam. While the main curriculum introduces key Security+ concepts, full exam readiness is supported through the separate, dedicated prep course.

  Our program is designed to deliver material at an accelerated pace to be efficient and meet student demand. While we encourage instructors to cover all required material, we also value their ability to bring in real-world examples and discussions, which can sometimes lead to adjustments in pacing. We continuously review instructional delivery based on student feedback to ensure both curriculum coverage and an effective learning experience.

  While we respect the students perspective, its important to note that she earned high scores of 99 and 94 in two of the three courses, indicating strong comprehension and mastery of the material. Our program is approved by university's across the country and designed to challenge learners while providing the necessary support to achieve success, and we are proud of the students academic performance.

  Our advisors are responsible for supporting prospective students through the enrollment process, while ongoing support after enrollment is transitioned to our student success and career services teams. We strive to ensure a smooth handoff and continued support throughout the program, and we regret if there was any confusion or if the transition felt abrupt.

  Based on the foregoing, we respectfully ask that this complaint be dismissed. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23213554
  
  I am rejecting this response because:

  1I strongly disagree with ThriveDXs response and feel it avoids addressing the core issue of my complaint: the program did not deliver the educational services that were promised to me at the time of enrollment.
  I was explicitly told this program would prepare me for the CompTIA Security+ certification. At no point was I informed that an additional, optional prep course would be needed for actual exam readiness. That is misleading. If I had known the main course would only introduce Security+ topics without preparing me for the exam itself I would not have enrolled.
  While I expected some self-study, I did not expect to be left to teach myself due to poor instructional quality. Of the three instructors I had:
  One rushed through the material, skipped over labs, and moved so fast that we couldnt follow along or fill out the companion guides.
  One regularly went off-topic with content that was not relevant to the curriculum or exam preparation. These were not real-world examples, as ThriveDX claims, but instead random tangents that distracted from the core material and delayed actual progress.
  Only one instructor delivered consistent, helpful instruction that stayed on track.
  Any high grades I received (99 and 94) are not a reflection of strong teaching they are the result of the extra work I had to do on my own, including relying heavily on ChatGPT and other outside resources. In fact, the instructors themselves recommended using ChatGPT to help understand and complete assignments. That recommendation alone reinforces the lack of structured teaching and support during class time.
  I was also not informed at all during enrollment that I would remain financially liable for the full cost of the program if I withdrew. This information was completely omitted, not simply unclear and that omission is material and misleading. Failing to disclose such a significant financial obligation at the time of enrollment is a serious issue and may constitute a deceptive or unfair business practice. Had this been properly disclosed upfront, I would have never signed up for the program.
  To make matters worse, I recently received a pending application for a ThriveDX-affiliated tuition financing program an application that was submitted on my behalf, without my knowledge or consent. The subject line of the email I received was:
  ThriveDX - ********************** at ****************************************start="2690" data-end="2693"> This is extremely concerning, especially given that I am currently in an active dispute with ThriveDX and have not expressed any intent to re-enroll or reapply. This raises serious questions about how my personal and financial information is being used and whether it is being mishandled or misrepresented.
  Submitting a tuition financing application on behalf of a consumer without their authorization may constitute a violation of consumer protection laws or federal regulations regarding the unauthorized use of personally identifiable information. I did not give permission for any such application to be filed, and I would like full transparency on how this occurred and what information was used. I am currently monitoring my credit reports and may escalate this matter to the *** or state authorities if further misuse is detected.
  ThriveDX promotes this program as university-approved and career-focused, but in my experience, they failed to uphold those standards. As an educational provider offering a paid training program under the endorsement of higher education institutions, they have a legal and ethical obligation to deliver the services, instruction, and outcomes they advertise at the time of enrollment. That did not happen. This was a fundamental failure to provide the educational services promised, compounded by misleading claims and a complete lack of transparency regarding financial obligations.
  I am not asking for a full refund only a partial refund in the amount of $4,449.66, which reflects the portion of the program that failed to meet reasonable educational and ethical standards. I respectfully ask the BBB to continue investigating this complaint.+
  Sincerely,
  
  ******* *****