Complaints

This profile includes complaints for ThriveDX's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ThriveDX

  7360 SW 53rd Pl Coral Gables, FL 33143-5823

  
• 

  ThriveDX

  2121 Ponce De Leon Blvd STE 800 Coral Gables, FL 33134-5230

  
• 

  ThriveDX

  2222 Ponce De Leon Blvd. Miami, FL 33134

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting this complaint regarding a billing issue with ThriveDX related to my withdrawal from their program.I officially withdrew from the program on December 10, 2024. At the time of my withdrawal, I had been paying monthly for the classes I attended and was up to date with all payments. I have not attended any classes or received any services from the institution since my withdrawal date.Since that time, I never received any notification, billing statement, or communication indicating that I owed any additional balance. However, on July 16, 2025, I received a collection notice for over $15,000, which was both unexpected and concerning.I believe this to be a mistake and an unfair practice, especially considering that I was paying while I was enrolled, withdrew officially, and was not made aware of any outstanding balance until being contacted by a third-party collections agency seven months later.I am requesting:A detailed explanation of the charges being claimed;Documentation of how the $15,000 balance was calculated;Immediate removal of this collection if it is found to be incorrect or improperly communicated.I would appreciate assistance in resolving this matter fairly and swiftly. Thank you for your attention to this issue.

  

  Business Response

  Date: 08/28/2025

  We reviewed the complainant's files in detail and were not able to find any record suggesting that the amount was waived. 

  I am attaching our internal records which show that she enrolled understanding that the amount she would owe, that she hoped she would be reimbursed by her employer, as well as detail about the personal circumstances that led her to be unable to pay the amount she owed.

  We respectfully request that the complaint be closed.

  Thank you

   

   

   

   

  Customer Answer

  Date: 08/28/2025

   
  Complaint: 23633047
  
  I am rejecting this response because:

  I officially withdrew from the program on December 10, 2024. At the time, I was paying monthly for the classes I attended. After my withdrawal, I never received any bills or communication about an outstanding balance until I received a collection notice in July 2025 for over $15,000.
  
  
  I had asked for a copy of the withdrawal/refund policy but never received it. I am now requesting a copy of the signed agreement or contract that shows I am financially responsible for program costs after withdrawal.
  
  
  Until the company can provide this proof, I believe it is unfair for this debt to be pursued through collections.
  
  
  
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was accepted into the extended program through ****. However, shortly after I decided to withdraw from the program because I was accepted into ****'s Executive MBA program. I requested to withdraw from program on June 6th and they did not process my withdrawal request at all. Despite several attempts to get this resolved they ignored my requests for several weeks then will no longer credit my account. There is nothing in writing that says I am on the hook for the full tuition amount for a 8 month program after withdrawing within 3 weeks. They purposely delayed my request and it still hasn't been resolved. I should not have to pay $18000 for a program that I didn't receive. I am attaching the email threads.

  

  Business Response

  Date: 07/28/2025

  Complainant is incorrect that "There is nothing in writing that says I am on the hook for the full tuition amount for a 8 month program after withdrawing within 3 weeks."

  Complainant signed the attached Enrollment Agreement. Sections 2 and 3 address refunds, and specify that the refund window is two weeks from the date of enrollment. In addition, Section 3 specifies that students will still owe the full amount if they voluntarily withdrawal after the 2 week.

  Based on the foregoing, we respectfully request that this complaint be closed. 

  Customer Answer

  Date: 08/08/2025

   
  Complaint: 23579378
  
  I am rejecting this response because I do not see any agreement that stipulates I must pay full tuition after withdrawing from an 8 month program after three weeks.  I asked them to show me where this is in the agreement and they never did because it doesnt exist anywhere.  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2025, I enrolled in the ThriveDX Cybersecurity Bootcamp through *******************. During a recorded enrollment call, I was clearly told that I would make one initial payment, and that the remainder of my tuition (totaling approximately $19,000) would be financed with a 6-month ***** period meaning monthly payments would not begin until six months after the program ended. This was verbally confirmed to both me and my grandfather and was the deciding factor in moving forward with enrollment.Based on that agreement, I made the initial payment of approximately $1,559.88 and reorganized my finances accordingly. However, I soon began receiving emails saying I was past due and at risk of being dropped from the program, which ultimately happened. No written documentation of the payment structure was ever provided despite my requests. Ive followed up multiple times (July 2 and July 5, 2025), but Ive received no response or resolution.This situation has caused extreme stress, financial hardship, and disrupted my educational progress.I am requesting:A full reimbursement of the $1,559.88 paid An additional $5,000 for damages related to stress, financial disruption, and loss of opportunity The option to re-enroll under the original terms discussed and promised verbally

  Customer Answer

  Date: 07/10/2025

  These screenshots are from the class Slack channel (#study-group-chat) and reflect an ongoing issue affecting multiple students regarding financial communication and course access. In the conversation, several classmates express frustration with the lack of response from ******** *. at ThriveDX and difficulties getting clarity around their payment plans.
  
  
  One student, ***** ******* confirms that he has emailed ******** five times with no resolution. Another student, Madison ****** provides Jennifers email as the only contact she had success with. I (***** *****) shared that I filed a BBB complaint due to being locked out of class despite a verbal agreement made during enrollment. I also confirmed that I was told the agreed-upon plan doesnt exist and was pressured to pay or be dropped.
  
  
  These messages show a shared experience among students regarding poor communication, inconsistent financial information, and lack of support from the financial/accounting department. This supports my claim that the situation is not isolated and may reflect a broader issue with transparency and accountability at ThriveDX.
  
  

  Customer Answer

  Date: 07/10/2025

  In addition to my personal experience, Ive attached screenshots from a class *********** (#study-group-chat) showing multiple students reporting similar issues, including:
  No communication or response from Learner Success staff
  Abrupt replacement of key staff (e.g., *** *****) without notice
  Lack of scheduled check-in calls that were part of the program structure
  Confusion over email contacts and appointment links not working
  General dissatisfaction over receiving support only until tuition was paid
  These messages show that this is not an isolated problem. Many students feel misled, unsupported, and frustrated. The program is failing to meet the level of service promised, despite students paying significant money with the intent to improve their careers.
  
  Ive saved additional evidence for legal escalation if necessary.
  
  

  

  Business Response

  Date: 08/04/2025

  We looked into the complaints from this individual in detail including review of all call transcripts. We regret the student's confusion, but the advisor correctly explained the various funding options, and the learner was not misadvised or misled.

   There are multiple funding options and the advisor covered all the payment options clearly. Student loan options, including ****** ***, include a 6 month deferent option, which was discussed. Payment plan options do not include a deferment option, which was explicitly explained.

  The student ended up selecting the payment plan route to pay for the program and did not take out a student loan and as a result was not eligible for the deferment.  

  We are including a transcript of the call. The relevant discussion begins on PG 38 of the call log. 

  We respectfully request that this complaint be dismissed. 

  Customer Answer

  Date: 08/04/2025

   
  Complaint: 23567814
  
  I respectfully disagree and decline with the businesss response and request that this complaint remain open for further review.
  
  While the company claims that all funding options were clearly explained, the call transcript they submitted directly supports my claim that I was misled about the timing of payments. On page 38 of the transcript, the representative says, quote:
  So yeah. So the balance of the program is financed, which is great. So this allows you to make your investment payment today, and then payments on the balance wont begin until six months after the program ends. So you dont have to worry about any monthly payments during the course.
  
  This statement is unambiguous and clearly led me to believe that I had a 6-month deferment period regardless of the financing method. At no point during the call was it stated that this deferment only applied to specific loan types, or that the payment plan I was placed on would begin billing immediately. That critical distinction was not made clear.
  
  Additionally:
  I was not provided with any written documentation explaining the payment plan differences at the time of enrollment.
  I relied on the advisors verbal explanation, which was presented as definitive.
  As a result, I was unexpectedly billed, then locked out of class, and have now fallen behind, despite being told I wouldnt be dropped during investigation.
  This situation has caused significant financial and emotional stress, and the evidence shows that the misunderstanding originated from how the programs payment structure was presented to me by the representative.
  
  I am still seeking a resolution that includes:
  Immediate reinstatement of my course access
  A deferment of payment obligations in alignment with what I was told
  Or at minimum, a fair adjustment to the payment plan terms based on the confusion caused
  
  Sincerely,
  ***** *****
  

  Customer Answer

  Date: 08/04/2025

  Time Stamp 16:19 of the Call Transcript

  This portion of the transcript directly supports my original claim. The representative clearly stated that payments on the balance wont begin until six months after the program ends. At no point during this part of the call was it clarified that this deferment only applied to specific loan options, not the payment plan I was placed on. This distinction was never made, leading to my confusion and the current dispute.
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding the ThriveDX Cybersecurity Bootcamp that was advertised through the ***************************** (***), but operated and delivered by ThriveDX, a third-party company. This course has been by far the worst educational experience Ive ever had and an incredible waste of time and money.ThriveDX made multiple promises during the enrollment process, including job placement assistance, industry-ready training, and access to tools and labs that would prepare me for real-world work. I enrolled with the understanding that this certification would lead to meaningful employment in cybersecurity a claim repeatedly made in their marketing and over the phone by enrollment staff. The labs regularly crashed or failed to load properly, making it nearly impossible to complete required training modules.Weekly live classes were inconsistent some were canceled without notice or rescheduled last-minute.After completing the program, I began searching for jobs in the cybersecurity field, only to be told by recruiters and professionals that this certificate was not recognized or credible especially when compared to industry-standard certifications like CompTIA Security+, which many job postings require. When I asked ThriveDX about job assistance, I received no useful help. Their career services consisted of generic advice, with no actual job leads or coaching tailored to my situation. I am still unable to find a job, despite doing everything I was told to do.Since completing the course, I have been left with private student loan debt through ****** ***, and no meaningful career progress. I delayed filing this complaint earlier because I was holding out hope I could make something work but after seeing numerous similar complaints online, I realize my experience wasnt unique. Many employers do not recognize ThriveDXs certificate as valid and ThriveDX fails to disclose this during enrollment.

  

  Business Response

  Date: 07/28/2025

  We've reviewed the circumstances of this complaint in detail: 

  We want to clarify that while ThriveDX is committed to providing career support services including resume assistance and one-on-one career coaching -  we do not guarantee job placement as part of our program offerings. This is clearly stated in our enrollment materials. Our curriculum is designed to deliver industry-relevant training and practical experience through hands-on labs, projects, etc. Many learners have leveraged these resources successfully in their career transitions. That said, individual outcomes may vary depending on factors such as prior experience, market conditions, and personal effort.

  While occasional technical issues can occur due to internet connectivity, browser compatibility, or system maintenance, our Support team is always available to assist and resolve those issues promptly when reported. We have no record of a consistent or widespread lab failure reported in your case, but we encourage all learners to notify us immediately when issues arise so we can address them in real time. Our goal is always to provide a seamless learning experience, and we remain committed to continuous improvements based on student feedback.

  The certificate of completion you received is issued through our university partner and reflects the successful completion of a rigorous, skills-based training program that has been reviewed and approved by the university partner. We cannot control the value that certain employers may place on these credentials nor do we make any claims regarding such employer value; thousands of learners have successfully gained jobs based on completion of the program. 

  Our *************** team is committed to providing tailored support to every learner, including one-on-one coaching sessions, resume and ******** reviews, and job search strategy discussions, all of which are customized based on each learners background, goals, and progress. While we do not provide direct job placement or guaranteed leads, we do offer personalized guidance to help learners take proactive steps in their job search. 

  While we do not control private lending decisions made by institutions such as ****** ***, learners are fully informed of the financial commitment prior to enrollment, including loan terms, responsibilities, and repayment expectations.

  Finally, if the student believes that extenuating circumstances warrant a refund, they can request one through the university. This is a university program and as such, refund requests should flow through the university. 

   

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally express my deep dissatisfaction with my experience in the ThriveDX cybersecurity program. I enrolled with the expectation that I would receive a structured, supportive, and effective learning experience, but unfortunately, this was far from the reality.First and foremost, the technical labs a critical part of hands-on learning were frequently non-functional or riddled with issues. These problems significantly impacted my ability to apply and understand the material being taught. Repeated technical failures went unresolved, leaving me to struggle without adequate support or guidance.Additionally, many of the instructors were difficult to understand, either due to poor audio quality or language barriers. This further hindered my ability to follow along and grasp key concepts, especially in a field as complex and detail-oriented as cybersecurity.Whats more concerning is the repeated misinformation I received from my student advisor. I was told multiple times that I would have extended access to my CompTIA Security+ exam voucher and the course materials, including the video lectures. These promises were untrue. My access was revoked earlier than communicated, and I now find myself without the resources I was assured would be available.This level of disorganization, coupled with broken promises and lack of clarity, has left me feeling misled and scammed. I invested significant time and money into this program expecting a high-quality, transparent educational experience. Instead, I was met with unreliable systems, poor instruction, and misinformation.I respectfully request a formal review of my concerns and would appreciate a refund or alternative resolution to make up for the loss Ive experienced due to this programs failures.

  

  Business Response

  Date: 06/25/2025

  We conducted a detailed review of the relevant files and our records do not substantiate the complaints outlined here. We strive to be supportive and flexible with learners' needs, and in this case, the record suggests that multiple accommodations were made to ensure this Complainant had ample opportunity to prepare, complete the course, and receive the resources promised.
  
  While we understand that technical issues can be frustrating, our records show that lab content was accessible and functional throughout the program without material disruptions. When isolated issues did arise, our technical support team addressed them promptly. Our records indicate that limited technical concerns during the complainant's enrollment were addressed through our support channels, and multiple forms of assistance - including technical support, instructor guidance, and learner success support - were made available throughout the program. While we acknowledge that occasional technical issues can occur, we strive to resolve them as quickly as possible and ensure alternative solutions are provided so learners can continue progressing.

  Our instructional staff is selected for both their subject-matter expertise and their ability to support learners effectively. When concerns about audio quality or clarity arise, we encourage learners to report them so they can be addressed in real time. Additionally, classes are recorded and made available for review, and supplemental resources are provided to support comprehension., i.e. closed captioning.

  The Complainant's access to Canvas was not revoked earlier than communicated. In fact, it was extended beyond the typical period afforded learners. Complainant's original Canvas access was scheduled to expire on January 17, 2025. However, an extension was proactively granted on January 10, 2025, extending her access through April 10, 2025. A second extension was provided on April 10, 2025, further extending her access until June 11, 2025. Regarding the CompTIA Sec+ prep course, Complainant was initially enrolled on July 26, 2024, with access through September 19, 2024. A one-time 8 week extension was granted on January 10, 2025, extending her access to April 10, 2025. During this extended period, ****** successfully completed the prep course and earned her Sec+ voucher on March 13, 2025.

  However, in accordance with company policy, class recordings are automatically deleted six months after a cohort concludes. This policy ensures appropriate data storage management across all programs. Perhaps that is what the complainant is referencing here. 

  Based on the foregoing, we ask that this complaint be closed.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in Oct of 2024. I was told that it would be 2 days a week @ 3.5 hours each time. Then I would have self study. What they failed to inform me on, is that even though it has 2 classes a week your essentially teaching yourself after that in the self study section. The course material just scratches the surface of what you need to learn to take the Comptia+ cert. In the first class the "instructor", ********* *****, taught so fast that you couldn't even keep up with her and she would go off into left field and then tell us "We don't need to know about that yet". Which in turn caused her to literally just rush through the slides to finish on time. She also went so fast that you didn't even have time to fill out the ****** companion that you are to do as you are going through the ******. When it was time for the labs she went through the labs so fast that you couldn't even complete them with her. You had to go back on your self study time and complete what should have been done in "class", without any help and hope you understood her enough that you could figure it out. The second *********** ***** *****, was great. He was very helpful and did not rush through the course. This class I actually learned something. The last *********** ***** *********, would start the class, and then not read from the slides. He would start showing us random stuff and would stay off track so long that we weren't able to finish the slides and had to finish them the following day or week and then tell us "You don't need to know this now". Really? Why are they teaching us stuff we dont need and not teaching us the stuff we do need? I actually went ahead and finished the slides on my own. Thankfully I worked ahead so I could have a better understanding of things. Since I only learned in one class then I would like to be reimbursed for the other ones that the teachers failed to teach properly. The advisors, that call you multiple times a week, also disappear once they have your money.

  Customer Answer

  Date: 04/25/2025

  I reached out to ******************************* on April 8th informing her that I was dropping the program and to please make sure all payments were stopped. I have attached that email along with two other emails I have received since being told it was taken care of.

  Customer Answer

  Date: 05/01/2025

  I am still receiving harassing emails for payment after my LSM ****** ********* informed me that she had taken care of getting the payments to stop. 

  

  Business Response

  Date: 05/30/2025

  We have reviewed this complaints comments and her record in detail. 

  We are transparent that our program combines live instruction with significant self-study to mirror the expectations of real-world technical roles. While live classes are held twice a week to introduce and reinforce key concepts, independent study, labs, and assignments are essential components designed to deepen understanding and build critical problem-solving skills. This structure is communicated during the enrollment process to ensure students are prepared for the commitment needed to succeed in an accelerated learning environment.

  Our core program is designed to build foundational cybersecurity skills and align with industry expectations. We offer an optional CompTIA Security+ prep course upon successful program completion to provide additional targeted preparation for the certification exam. While the main curriculum introduces key Security+ concepts, full exam readiness is supported through the separate, dedicated prep course.

  Our program is designed to deliver material at an accelerated pace to be efficient and meet student demand. While we encourage instructors to cover all required material, we also value their ability to bring in real-world examples and discussions, which can sometimes lead to adjustments in pacing. We continuously review instructional delivery based on student feedback to ensure both curriculum coverage and an effective learning experience.

  While we respect the students perspective, its important to note that she earned high scores of 99 and 94 in two of the three courses, indicating strong comprehension and mastery of the material. Our program is approved by university's across the country and designed to challenge learners while providing the necessary support to achieve success, and we are proud of the students academic performance.

  Our advisors are responsible for supporting prospective students through the enrollment process, while ongoing support after enrollment is transitioned to our student success and career services teams. We strive to ensure a smooth handoff and continued support throughout the program, and we regret if there was any confusion or if the transition felt abrupt.

  Based on the foregoing, we respectfully ask that this complaint be dismissed. 

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23213554
  
  I am rejecting this response because:

  1I strongly disagree with ThriveDXs response and feel it avoids addressing the core issue of my complaint: the program did not deliver the educational services that were promised to me at the time of enrollment.
  I was explicitly told this program would prepare me for the CompTIA Security+ certification. At no point was I informed that an additional, optional prep course would be needed for actual exam readiness. That is misleading. If I had known the main course would only introduce Security+ topics without preparing me for the exam itself I would not have enrolled.
  While I expected some self-study, I did not expect to be left to teach myself due to poor instructional quality. Of the three instructors I had:
  One rushed through the material, skipped over labs, and moved so fast that we couldnt follow along or fill out the companion guides.
  One regularly went off-topic with content that was not relevant to the curriculum or exam preparation. These were not real-world examples, as ThriveDX claims, but instead random tangents that distracted from the core material and delayed actual progress.
  Only one instructor delivered consistent, helpful instruction that stayed on track.
  Any high grades I received (99 and 94) are not a reflection of strong teaching they are the result of the extra work I had to do on my own, including relying heavily on ChatGPT and other outside resources. In fact, the instructors themselves recommended using ChatGPT to help understand and complete assignments. That recommendation alone reinforces the lack of structured teaching and support during class time.
  I was also not informed at all during enrollment that I would remain financially liable for the full cost of the program if I withdrew. This information was completely omitted, not simply unclear and that omission is material and misleading. Failing to disclose such a significant financial obligation at the time of enrollment is a serious issue and may constitute a deceptive or unfair business practice. Had this been properly disclosed upfront, I would have never signed up for the program.
  To make matters worse, I recently received a pending application for a ThriveDX-affiliated tuition financing program an application that was submitted on my behalf, without my knowledge or consent. The subject line of the email I received was:
  ThriveDX - ********************** at ****************************************start="2690" data-end="2693"> This is extremely concerning, especially given that I am currently in an active dispute with ThriveDX and have not expressed any intent to re-enroll or reapply. This raises serious questions about how my personal and financial information is being used and whether it is being mishandled or misrepresented.
  Submitting a tuition financing application on behalf of a consumer without their authorization may constitute a violation of consumer protection laws or federal regulations regarding the unauthorized use of personally identifiable information. I did not give permission for any such application to be filed, and I would like full transparency on how this occurred and what information was used. I am currently monitoring my credit reports and may escalate this matter to the *** or state authorities if further misuse is detected.
  ThriveDX promotes this program as university-approved and career-focused, but in my experience, they failed to uphold those standards. As an educational provider offering a paid training program under the endorsement of higher education institutions, they have a legal and ethical obligation to deliver the services, instruction, and outcomes they advertise at the time of enrollment. That did not happen. This was a fundamental failure to provide the educational services promised, compounded by misleading claims and a complete lack of transparency regarding financial obligations.
  I am not asking for a full refund only a partial refund in the amount of $4,449.66, which reflects the portion of the program that failed to meet reasonable educational and ethical standards. I respectfully ask the BBB to continue investigating this complaint.+
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the Extended Cybersecurity Bootcamp through the ***************************** (***), operated by ThriveDX, for $18,720. While the introductory course was solid, the extended program was disorganized and fell far below the standards implied by **** branding and the initial ************* first extended-course instructor was consistently late, distracted, and unprofessional texting during class and failing to lead structured instruction. Student support also suffered from constant turnover, leaving learners without consistent guidance. The experience felt chaotic and unprofessional from start to finish.I raised concerns early, was told to stick it out, but things never improved. To make matters worse, course content is only accessible for six months after completion an unacceptable limitation for such a high tuition price. By comparison, I purchased a $35 Udemy course for CompTIA Security+ with 30+ hours of instruction, practice exams, and lifetime access which provided more value than this bootcamp.After formally requesting to withdraw from the program due to its failure to meet reasonable standards, I was informed that I would remain fully responsible for the tuition, even though I received far less than what was promised. I want to make it clear: I am not asking for the loan itself to be canceled by the lender. I am requesting that ThriveDX refund the tuition amount back to the lender, so the loan can be properly discharged.This complaint is submitted in hopes of receiving:1.A full refund of tuition from ThriveDX to the loan provider, so the loan can be canceled.2.Accountability for the misleading nature of the programs structure, instruction quality, and value.3.Transparency for prospective students who may otherwise be misled by *** branding and the strong introductory course.Sincerely,**** ******

  

  Business Response

  Date: 04/28/2025

  We have taken the time to thoroughly review the details of this complaint and we do not believe they are substantiated. 

  Regarding concerns about the instructor, we take all feedback regarding our instructors very seriously, especially when it pertains to professionalism and classroom conduct. The named instructor has been a valued member of the instructional team for several years, and his background includes substantial industry experience and positive feedback from many students. Instructor concerns are handled internally.

  We cannot guarantee that success managers will not change, take a legally protected leave of absence, or leave the company. This individual had a SSM at all times during their enrollment and all changes were communicated to the individual. SSM Jezryl ***** assigned 08/24 - 12/24. SSM ***** ****** assigned 12/24. LSM ********* ****** assigned 01/25-04/25, **** ****** covering during her leave, current.  LSM contact information can be located on their canvas dashboards. 

  The 6-month access window post program is designed to promote timely engagement and application of the material, which we've found leads to better outcomes and retention for learners. Additionally, our team regularly updates and refines the content to keep it current and high quality. Providing indefinite access would limit our ability to evolve the program without creating inconsistencies or outdated materials in circulation. In addition, the 6-month access window is communicated to all learners prior to enrollment. 

  Our career services are not intended to compensate for instruction, but rather to enhance the overall value of the program. Resume coaching, mock interviews, job search strategy, and employer networking are all designed to bridge the gap between learning and employmentnot to substitute the learning itself.

  Based on the foregoing we ask that this complaint be closed. 

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23188336
  
  I am rejecting this response because:

  I appreciate the response, but I strongly disagree with the businesss dismissal of my concerns and would like to clarify and challenge several of their points.
  
  
  1. Instructor Conduct
  ThriveDXs response avoids addressing my specific concern: a professor falling asleep during class. Citing the instructors industry experience and general student feedback is not a legitimate response to a concrete incident that affected the quality of instruction in my cohort. This is not a matter of opinion or personalityits a matter of professionalism and accountability. I have video proof of this misconduct, which I am willing to provide if needed. ThriveDXs decision to ignore such a serious issue raises questions about the integrity of their quality control.
  
  
  2. Student Success Manager (SSM) Turnover
  While ThriveDX listed names and assignment dates, my complaint was not simply about turnover. It was about the disruption and lack of consistent support caused by repeated changes in SSMs and LSMs. Communication was often delayed or unclear, and each new person required me to re-explain my situation. Listing names retroactively does not change the fact that the support felt disorganized and impersonal.
  
  
  3. 6-Month Access Limitation
  The explanation that limiting access improves outcomes is unconvincing. Most reputable education providersincluding universities and other bootcampseither offer extended access, downloadable materials, or lifetime refreshers. For a program that cost me $18,720, being locked out six months after graduation is unacceptable. The notion that this limitation was communicated in advance does not excuse its predatory nature. It shows that the business is more focused on restricting value than providing lasting educational benefit.
  
  
  4. Career Services
  ThriveDX stated that career services are meant to enhance the program rather than replace it. I agree. However, my point is that neither the instruction nor the career services were effective. The program did not adequately prepare me for the workforce, and the job support services felt generic and non-specialized. Resume templates and mock interviews cannot make up for a lack of true industry-readiness.
  
  
  Final Note
  I want to emphasize that the core issue here is not just about value. Its that ThriveDX dramatically overpromised and severely underdelivered. Their marketing and onboarding process create the illusion of a high-level, career-launching experiencebut what I received was incomplete, inconsistent, and ultimately not worth the financial burden. Their response does not reflect accountability or good faith.
  
  
  I am still seeking a fair resolution, which I believe should involve a significantly larger refund than what was offeredone that reflects the programs failure to deliver on its promises and the burden I now carry as a result.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 05/30/2025

  1. Instructor Conduct
  ThriveDXs response avoids addressing my specific concern: a professor falling asleep during class. Citing the instructors industry experience and general student feedback is not a legitimate response to a concrete incident that affected the quality of instruction in my cohort. This is not a matter of opinion or personalityits a matter of professionalism and accountability. I have video proof of this misconduct, which I am willing to provide if needed. ThriveDXs decision to ignore such a serious issue raises questions about the integrity of their quality control.
  

  
  We responded to the instructor concerns in the initial complaint, which did not mention falling asleep in class. This leaner did not raise these concerns while enrolled and could have done so through a number of options.  Across the cohort, enrollees rated instructors well and also indicated they were very likely to recommend the course to a friend across all surveys, with an average rating of 8.5 out of 10.
  
  
  2. Student Success Manager (SSM) Turnover
  While ThriveDX listed names and assignment dates, my complaint was not simply about turnover. It was about the disruption and lack of consistent support caused by repeated changes in SSMs and LSMs. Communication was often delayed or unclear, and each new person required me to re-explain my situation. Listing names retroactively does not change the fact that the support felt disorganized and impersonal.
  
  We regret that support felt disorganized and impersonal and that the complainant had to explain their situation multiple times. But again, we cannot prevent a SSM or LSM from taking leave or leaving the Company. We handled and communicated SSM and LSM turnover the best we could in light of the circumstances. 
  
  
  3. 6-Month Access Limitation
  The explanation that limiting access improves outcomes is unconvincing. Most reputable education providersincluding universities and other bootcampseither offer extended access, downloadable materials, or lifetime refreshers. For a program that cost me $18,720, being locked out six months after graduation is unacceptable. The notion that this limitation was communicated in advance does not excuse its predatory nature. It shows that the business is more focused on restricting value than providing lasting educational benefit.
  
  We don't agree with complainants characterization of universities and other bootcamps, or the statement that we are focused on restricting value. Again the 6-month access period is communicated to all leaners prior to enrollment. 
  
  
  4. Career Services
  ThriveDX stated that career services are meant to enhance the program rather than replace it. I agree. However, my point is that neither the instruction nor the career services were effective. The program did not adequately prepare me for the workforce, and the job support services felt generic and non-specialized. Resume templates and mock interviews cannot make up for a lack of true industry-readiness.
  
  We cannot guarantee job placement. 
  
  
  Final Note
  I want to emphasize that the core issue here is not just about value. Its that ThriveDX dramatically overpromised and severely underdelivered. Their marketing and onboarding process create the illusion of a high-level, career-launching experiencebut what I received was incomplete, inconsistent, and ultimately not worth the financial burden. Their response does not reflect accountability or good faith.

  We regret that you feel we underdelivered on the services, but the issues cited either 1) do not match our records and/or were not raised while you were enrolled; 2) were out of our control; or 3) were communicated to the complainant and other learners prior to enrollment. We did a deep look into this cohort and do not feel the concerns specified here are consistent with the other outcome data we have measuring learner experience. 

  We respectfully ask that this complaint be dismissed. 

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23188336
  
  I am rejecting this response because:

   

  ThriveDXs claim that my concerns were not raised during the program is simply not accurate. I voiced early complaints to my initial Student Success Manager, Jez. I was told to give the program more time. I did. Then began a confusing and disruptive period where Student Success Managers were shuffled without clear communication. At a certain point, I genuinely didnt know who to turn to for supportmy original point of contact was gone, and replacements rotated without meaningful engagement. So Im left asking: where exactly was I supposed to raise these concerns? To whom?
  
  
  As far as your records go, if youre referencing survey data: those surveys do not reflect satisfaction, they reflect resignation. Youll see I stopped submitting surveys entirelybecause I had lost faith that they were being read, let alone acted upon. No one ever reached out to discuss any of my responses. I had no reason to believe they served any purpose other than to be selectively cited later as a defense, not as a tool for improving student experience.
  
  
  Your response fails to address the actual substance of my complaint. Instead, it deflects and dismisses my experience while clinging to an internal narrative built on incomplete feedback and flawed assumptions. If this program had truly delivered on its promises, we wouldnt be here. But I, like many others, feel misled and left with a significant financial burden for a program that overpromised and underdelivered.
  
  
  I am not asking for perfectionI am asking for accountability. I respectfully and firmly ask that action be taken to address this situation. This complaint is not simply about dissatisfaction; its about a systemic failure in delivering what was marketed, and a refusal to engage with students meaningfully when they express concern.
  
  
  Please do something about this.
  

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against *************************** Cybersecurity program due to what I believe to be deceptive and unethical practices that have financially harmed me and multiple other students.I enrolled in the Cybersecurity program with the expectation of receiving a quality education and transferable credits, but instead, I and several classmates were misled. Specifically:Unjustified Failures: The program failed multiple students under unclear and inconsistent grading practices, despite our best efforts to meet course ********************** Loss: I personally paid $18,500 for this program, only to find that the credits earned are non-transferable, severely limiting my ability to continue my education elsewhere.Misleading Claims: The program was advertised as a pathway to career advancement, yet it did not provide the promised academic or professional benefits.Lack of Transparency: Requests for clarification regarding grading policies, academic standards, and program accreditation have gone unanswered or inadequately addressed by program administrators.This experience has resulted in significant financial and emotional distress, and I believe it constitutes an unfair business practice. I request a formal investigation into these concerns, a clear explanation of the programs grading policies, and a potential refund for students who were misled by the programs claims.I expect a response within [reasonable timeframe, e.g., 14 days] before I escalate this complaint to the ***********************************, the ****************************, and relevant accrediting agencies.

  

  Business Response

  Date: 04/23/2025

  We conducted a detailed review of Complainant's alleged issues and have determined that each is unwarranted. 

  Complainant alleges that "the program failed multiple students under unclear and inconsistent grading practices, despite our best efforts to meet course requirements."

  The program welcome packet was posted as an announcement for the entire cohort on 05/05/24 which includes a full breakdown of grading practices and requirement. Additionally, every course grade's page includes a full breakdown of how grades are calculated. See the welcome packet attached. No other student in this cohort or other has complained about a lack of clarity of the grading policies. Finally, we have no record of and are not aware of any requests for clarification of grading polices, academic standards, etc. from the Complainant. If she has such communications she can provide them for review. 

  Regarding the transferability of credits, the bootcamp has always been marketed as a non-credit earning continuing education program. Transferable credits have never been provided nor is that typical in any higher education offering. Unless explicitly stated that the program credits do transfer to another institution, students, including this claimant, have no reason or basis to assume they will transfer. 

  Regarding her claim that "the program was advertised as a pathway to career advancement, yet it did not provide the promised academic or professional benefits," Complainant was informed of the career outcomes process and was urged to submit her resume so our team could continue supporting her with her job search, etc. As of 04/17/25, ******* has not submitted her final resume. She cannot fail to engage in the program and support services and then claim that they did not meet her expectations. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This took place during the year of 2024, between January to August. This was a Cyber Security Boot Camp Course 32 with the ******************* of ThriveXD. I spent $15,000 on the course. The course promised all the necessary information I would be needing in the world of Cyber Security along with a free exam voucher worth $404 to help me get a certification from *******. The course felt incomplete and outdated. A lot of missing content and incomplete guides, with what felt like outdated information to be exact. I was promised a free voucher for an exam to acquire a certification that would help in my pursuit into a career in Cyber Security and I've yet to receive the voucher, leaving me now to pay out of pocket on top of the money I already spent for the course. This isn't only just me who felt robbed, scammed, and fooled for believing in this course. This was also multiple of my classmate in the course who felt the same. They tried multiple times attempting to reach the ******************* and ThriveXD, only to get false promises to help resolve the issue and/or being pushed to the side with no resolve. It took one of my classmates making a complaint to BBB to finally see some resolve in trying to find a solution and help on the matter.

  

  Business Response

  Date: 04/28/2025

  ******* Santana successfully completed the program and received his certificate of completion on 08/28/24.

  He was enrolled in the ******* prep course on 09/06/24 but did not complete even 1% of it. In order to receive the voucher, students need to take the entire prep course and pass it successfully. This learner did not do that and timed out on access. The complainant completed the acknowledgement indicating receipt of this policy. 

  As a result we respectfully request that this complaint be dismissed. 

   

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23024533
  
  I am rejecting this response because: Even without the voucher, that still doesnt cover the entire course being outdated, parts of the course lab assignments missing information, feeling unfinished, or just not there. If I had the opportunity to do it all again, I would have gone somewhere else, respectfully.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 05/30/2025

  We do not agree with the complainant's claim that the content is outdated or incomplete. Further, we do not have a record of this individual raising any concerns while enrolled in the program, nor do we have records of wide-spread complaints from learners regarding the content. Finally, all content is reviewed and approved by the *******************; we are a content creator, not a school. If this learner would like a refund they should request one from the ******************* which has a detailed process for considering requests for refunds. 

  Based on the foregoing, we respectfully request that this complaint be dismissed. 

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23024533
  
  I am rejecting this response because: some of the lessons did in fact have missing labs and other lessons where outdated with more modern information to the current times.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Representatives of this company intentionally deceived me into believing that this program was accredited and affiliated with the ******************************. However, I discovered halfway through that it is neither the university's program nor accredited in any capacity. Despite this, they have refused to allow me to withdraw from the program and have failed to deliver many of the promised services. To make matters worse, they have charged me over $17,800 while failing to provide the services that were explicitly listed as part of the program. This constitutes a clear violation of trust and potentially fraudulent behavior.

  

  Business Response

  Date: 03/11/2025

  We have carefully reviewed our records relating to this individual and have not found any example of any misstatement or misrepresentation (let alone intentionally deceiving statements as alleged) regarding the nature of the educational program. The program is reviewed and approved by the **************************************** and offered under Boulder's institutional accreditation. 

  We also found no evidence that this individual did not receive all services related to the program. 

  Finally, as UC Boulder program, ********** has final say over all requests for refunds. We encourage this individual to reach out to ******* if they feel there has been an issue with the program.