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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 160 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction, 5/25/25 This website which was masking under the website name ********************* was the first result on ****** when I searched for passport renewal online. This website was fraudulent in their name, misleading and deceptive in their services. This is a scam, the website should be shut down. I thought I was submitting an online renewal application, which is what the instructions were telling me on this website at each step and submission. Turns out they send you the passport forms and charge you $88.83 for it, and steal all of your confidential personal information.

  • Initial Complaint

    Date:05/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business popped up first on ****** when I typed in official government site for renewing my passport online. I looked for the **** before I clicked on the link and it was there. Somehow I was redirected to their form filler site which charged me $67.78 to generate a free form for me to fill out . The most alarming thing is they requested all my personal information like SS number , passport number and credit card information, information about my parents date and place of birth . Its such a sophisticated scam that it appears totally legit . I am so worried about identity theft. I contacted them by phone and received an email stating their site clearly states at the bottom it has a not affiliated with any official government agency. The best they could offer me was a 25% discount on my charge. They promised all personal information is deleted in 3 days but I could request it be deleted sooner, I am a senior citizen and not all that computer savvy but I am very careful about scams. This is the first time I have ever been duped . I will contact my ********** and report this charge as a fraud , but I am most worried about my sensitive information and am wondering if I should contact the passport office and report my passport as compromised and also do that with my CC and contact SS to report this scam. Please help me and help others by putting this company out of business. Thank you

  • Initial Complaint

    Date:05/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited **********************, mistaking it for an official government site due to its design and branding, which closely resemble legitimate government websites. Although a small disclaimer notes the site is not affiliated with the government, it's easy to overlook. I paid $88.83 believing I was renewing my passport, only to find I had paid for someone to fill out a free government form. The site misleads users by mimicking official services and collected extensive personal informationname, address, date of birth, parental details, and Social Security Numberunder false pretenses. Attempts to reach customer service for a refund were unsuccessful. Numerous similar complaints on the BBB suggest a pattern of deceptive practices. I've disputed the charge with my credit card company and am now concerned about potential identity theft.

  • Initial Complaint

    Date:05/22/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This freaking website looks JUST like the US passport renewal website. This site should be taken down as it's a freaking scam. I was charge $68 dollars and they took my SSN. I want my money back and assurances that my info has been deleted and will not be used.

  • Initial Complaint

    Date:05/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a misleading website meant to deceive people into believing they are renewing their passport when they are instead paying to have the paperwork filled in for them. Transaction occurred: 05-20-2025

  • Initial Complaint

    Date:05/21/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just did my global entry application and then remembered that I needed to renew my passport. I typed in passport renewal and this was the first option. At no point in time did it state that it was a "form filler" and that I was giving all of my sensitive information to a 3rd party that did not state that they would not be selling that information. All information that if it got out would make your life h*** for the next few months or even years were given out and, again, was there nothing that obviously stated that they were not associated with the United States government. I paid $67.88 to "************************************", which if the website was that, I definitely would not have spent that money, or put ANY OF MY SENSITIVE INFORMATION OUT THERE. I would like my money back and to know that I will not be chasing around for the next year trying to make sure no one has my ss number, address, mother's maiden name, etc.

    Business Response

    Date: 05/26/2025

    Dear ****** ****,

    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number
    case #********.
    After having carried out all the necessary internal checks, we have not found your customer file in our database.
    Likewise, please note that the website  indicated in your complaint, "************************************, does not belong to our company.
    Therefore, we kindly request that you contact the appropriate company to resolve your complaint, since we are not the correct recipient of your complaint.
    We trust the above has been of assistance.
    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 3/11/2025 Business claimed to be passport processing business.Took Passport related personal information and $150, fee ************ contact does not connect and emails to support email address bounce back.

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website uses deceiving marketing to mimic a US government agency. I want to cancel my order and get my money back.

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the same experience as noted in the complaint from the individual reported on March 18. This happened to me on May 14. I needed to renew my passport and thought I could do this online. In searching online to determine how the search returned Easy Form Filler first. I completed the forms with the information requested which included very sensitive information thinking this was all secure and legit. They charged me $67 for this service. They were operating under the name US Passport . The forms I received from them did not include all the sensitive information that I had entered. This made me suspicious but it was a little late at this point as I had already entered the data and paid for the filled form. I noticed that some of the information that I had entered was incorrect after I printed the forms but I did not go back and correct it. I tried to call the company that night but did not get a response from them. The next day they saw a missed call from me and called me back. I told them I would not be using their form. They offered to refund half of my charges, My concern is they have my sensitive information and I want that removed/deleted from their files. I do NOT want any sensitive information stored somewhere it could fall into the wrong hands. For that reason, I do not think this company should be misleading its customers by representing themselves as valid business that can be used to request passport renewals online. Individuals data that they are capturing should be eliminated from their files. Please look into a resolution to this matter before it gets out of hand. And please provide an update as steps to take for those of us who have fallen for this. Thank you.

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many other complaints on here, Easy Form Filler False falsely advertised passport renewal services and collected $80+ for a form that is free from the **** website is designed to give the pretense that you are paying for a passport renewal. They are being intentionally misleading & operating as a fraudulent business. I have contacted my bank and reported the business to the **************** as fraud. I attempted to obtain a refund and was just sent a redundant e-mail and form package.They use e-mail addresses like ***************************************** like 2025 USPassportAndVisa. All rights reserved to fool people into using their site.Order Date: Monday, May 5, 2025 - 6:54pm

    Customer Answer

    Date: 06/13/2025

    The company has contacted me and refunded the charge. No explanation was provided. Thanks for your assistance. 

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