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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 217 total complaints in the last 3 years.
  • 161 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 10/01/2025. Amount: $67.88. The website is noted online as a scam and I submitted sensitive information in order for them to complete forms that I could have done for free. The website was misleading and I thought I was submitting an online renewal not just having forms generated. They have name, date of birth, SSN and credit card information.

    Business Response

    Date: 10/23/2025

    .

    Customer Answer

    Date: 10/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:09/28/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/17/25 I visited Easy Form Filler website in reference to applying for a passport. I filled out the form and printed it out and was charged $64.88. On 9-23-25 I took my filled out form to the ******************** only to be told I was scammed. The women I spoke with said there is no charge to fill out a passport application. I am hoping I can dispute the charge on my account.

  • Initial Complaint

    Date:09/23/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided extremely sensitive personal information to a website masquerading as the US passport renewal website. They charged me $88.83, which I am in the process of disputing, and all they did was "fill out the form" I would have submitted myself to the ****************. I've reported them to the *** and have locked and frozen as much of my personal information as I can.

  • Initial Complaint

    Date:08/26/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 14 I used easyformfiller to fill in information on my passport, thinking it was an official government website and that I was only paying for a **** label to ship my passport. They pose as USA passport online, and I thought this was what the site was, applying for a passport online. Now I see a charge on my card for $67.88. This company is a complete scam, and I didn't even realize it wasn't a federal government site.

  • Initial Complaint

    Date:08/23/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to renew my passport online but instead it sent me through to print out the information but then charged me ***** for "easy fill" i did not agree to that

  • Initial Complaint

    Date:08/23/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business disguised themselves as the US Government passport renewal service online and took my private information and money. I need them to delete all of my private information (my SSN, contact information, emergency contact information, etc), and refund me the money. This is fraud and shouldn't be allowed to be sponsored on ******.

  • Initial Complaint

    Date:08/22/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I unfortunately fell for this website while trying to renew my passport in the middle of a move and on a mobile device. I was charged for a service offered for free by the government after following a link on a ****** search that said I could renew my passport online. All I received was a pdf and would still have to send that in which is not an online renewal as I was lead to believe.

    Customer Answer

    Date: 08/28/2025

    Hello!

    The BBB just wrote up an article about the website within the past couple months. Are you in possession of the business address? There is nothing listed on the website which is *************************. This is the company I am trying to file a complaint against. 

    Thank you.

     

  • Initial Complaint

    Date:08/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I was on the official passport site and filled out the form and provided sensitive personal information ( address, social security, passport number) and agreed to the prepayment and it did not cover the fees. I am filing a compliant with the company as well. I'm concerned about my mother's information that was submitted via this site and the fact they have my credit card information and charged me for service not provided.

  • Initial Complaint

    Date:08/19/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I filled out their passport renewal form for my son's passport renewal. We entered payment and personal information. When we submitted the payment, our bank declined the payment mentioning that it could be a fraudulent charge. Then we realized we were not enterting the information at the ********* website. They always show up at the top of a search result on ******, but as a sponsored ad. Very deceiving and ill intentioned business.

  • Initial Complaint

    Date:08/14/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 12th , I attempted to renew my passport and without realizing it inadvertently used Easy-FormFiller without understanding it was not a government website. The site is designed to appear as though you are completing the necessary steps to renew your passport. It charges a fee that appears to be the official renewal cost. It does NOT state that the cost of for filling out the forms only. After payment, I was simply emailed the standard renewal formsavailable for free on the actual *************** sitealong with instructions to pay the real passport renewal fee separately. This service charges for something that is entirely free, misleading users into believing they are paying for their passport renewal.

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