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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 132 total complaints in the last 3 years.
  • 110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I needed to renew my and my husband's passports and order a new passport for our daughter. On 4/19/25 I did a search in ****** and this company was first to show up. They are disguised as a government site and I did not realize until I had to schedule the passport photos that I did not infact use a government site to process our passport applications. I received emails with our passport applications and order comfirmation numbers for the 3 of us (POX6PR4TAOWG, YAVNQC8XHD14, MK0NMLWVJGJK); however, I never received confirmation or receipt of payment and had to review bank statments to gather that information. I was charged $85.83 for each order, totaling $257.49. Those charges went through on 4/23/25. I did email the company asking for a full refund and for them to delete my and my family's accounts/ information from their database, as they gathered highly sensitive information including SSNs, Passport numbers, and credit card information.

    Customer Answer

    Date: 06/03/2025

    I received an email from the company saying they have issued a full refund (see attached email).

    Customer Answer

    Date: 06/04/2025

    Date Sent: 6/3/2025 8:03:45 PM
    I received an email from the company saying they have issued a full refund (see attached email).

  • Initial Complaint

    Date:05/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 7 2025 I applied for a passport I wanted to do expedited shipping which was $60 and the processing fee which was ***** when informed from the actual **************** that my application should have been free and that I had applied through a third party company and should recieve my money back (no acknowledgement of that) this company told me that the $***** that was tooken from me is simply for the FREE APPLICATION and that the option for expedited shipping has nothing to do with them due to not being able to accept government fees. I requested a refund for them to tell me I had 60 days to request a refund even though we are maybe 2 weeks over the due date. Im angry because why give me the option for expedited shipping when it clearly had nothing to do with so. So now I have to pay more money for passport and expedited shipping on top of another $35 application fee which is absurb when I just spat out ***** FOR THIS APPLICATION FEE why would I be charged again please refrain from using this company Im waiting for a supervisor if there is one to reach out and recrify this issue the employees have been NO HELP at all

  • Initial Complaint

    Date:05/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under the belief that I was renewing my US Passport. I gave my information and submitted and paid. It was a "courier service" that had charged me $67.88 to provide me with my actual US passport forms all filled out for me. Now they have all my information - identity theft.

  • Initial Complaint

    Date:05/21/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just did my global entry application and then remembered that I needed to renew my passport. I typed in passport renewal and this was the first option. At no point in time did it state that it was a "form filler" and that I was giving all of my sensitive information to a 3rd party that did not state that they would not be selling that information. All information that if it got out would make your life h*** for the next few months or even years were given out and, again, was there nothing that obviously stated that they were not associated with the United States government. I paid $67.88 to "************************************", which if the website was that, I definitely would not have spent that money, or put ANY OF MY SENSITIVE INFORMATION OUT THERE. I would like my money back and to know that I will not be chasing around for the next year trying to make sure no one has my ss number, address, mother's maiden name, etc.

    Business Response

    Date: 05/26/2025

    Dear ****** ****,

    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number
    case #********.
    After having carried out all the necessary internal checks, we have not found your customer file in our database.
    Likewise, please note that the website  indicated in your complaint, "************************************, does not belong to our company.
    Therefore, we kindly request that you contact the appropriate company to resolve your complaint, since we are not the correct recipient of your complaint.
    We trust the above has been of assistance.
    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:05/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction is 3/11/2025 Business claimed to be passport processing business.Took Passport related personal information and $150, fee ************ contact does not connect and emails to support email address bounce back.

  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website uses deceiving marketing to mimic a US government agency. I want to cancel my order and get my money back.

  • Initial Complaint

    Date:05/14/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like many other complaints on here, Easy Form Filler False falsely advertised passport renewal services and collected $80+ for a form that is free from the **** website is designed to give the pretense that you are paying for a passport renewal. They are being intentionally misleading & operating as a fraudulent business. I have contacted my bank and reported the business to the **************** as fraud. I attempted to obtain a refund and was just sent a redundant e-mail and form package.They use e-mail addresses like ***************************************** like 2025 USPassportAndVisa. All rights reserved to fool people into using their site.Order Date: Monday, May 5, 2025 - 6:54pm

    Customer Answer

    Date: 06/13/2025

    The company has contacted me and refunded the charge. No explanation was provided. Thanks for your assistance. 

  • Initial Complaint

    Date:05/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website was posing as the United States passport renewal website. I gave them my personal information including my social security number thinking this website was legit. I paid the $86 and then realized it was a fake website, not the legitimate United States passport website. I am looking for a refund. Remove this website as it is extremely misleading.

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are counsel for **************** and it has come to our attention that the website Easy Form Filler <********************************************> has fraudulently listed the contact information for the Build A Sign brand ALLIED SHIRTS as its own primary contact information. As a result, our client has received numerous complaints from users of the Easy Form Filler website. The deceptive appropriation and misuse of Build A Sign's contact information was unknown to and in no way authorized by Build A Sign. We need this deceptive practice to stop immediately.

  • Initial Complaint

    Date:05/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * Date of the transaction 05/08/2025 * ??The amount of money you paid the business $85.83 * ??What the business committed to provide you Fill out passport application

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