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Legal Document Help

Easy Form Filler

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Complaints

Customer Complaints Summary

  • 204 total complaints in the last 3 years.
  • 160 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The site made it seem like they were doing an online passport application. Instead, they collected personal information (more than is required for a passport) in addition to SSN. They charged my credit card.I believe they intend to sell my identity

  • Initial Complaint

    Date:08/06/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. The ********************* website is misleading and masquerades as a government site to complete a form that is available for free on a government site. It was the first result on a Safari search, which is why I selected it. I am contacting the company for a refund and will be monitoring identity information. Pay attention and don't be fooled like I was.

  • Initial Complaint

    Date:08/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,This was a third-party service and would like a refund. I had no help with my passport after paying this. Please help me get a refund as I still had to pay for application fee + the rest of my passport fee in person at the post office.

  • Initial Complaint

    Date:08/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business posed/presented itself as a government website. No matter how I tried to fill out the DS-11, it always opened up via form filled and required a payment to proceed. ALL sensitive/personal information has been in their possession. I did not and will not need assistance completing a free form. This is a very fraudulent business and jeopardizes anyone who puts their sensitive information thinking its going to the official government for a passport and not some scammer.

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ID: ************ Order Date: Thursday, July 31, 2025 - 4:41pm I thought I was on a site to renew a passport: 2025 US Passport and ***** All rights reserved.- but was charged $88.83 just for prefilled application paperwork. Charge on credit card doesnt match the site-Bank: Services purchase $88.83 at ******************** on card 0371. Very deceptive all around. I filed a complaint against *********** and **** and they are claiming they have no record of the transaction.

  • Initial Complaint

    Date:08/02/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While attempting to renew my US Passport online, the EZ-Form-Filler service presented itself in such a way that it 'took over' the screen I had previously been completing - to the extent that I did not even realize that I was no longer on the US Passport site. It wasn't until I couldn't find the option to pay for expedited service that I realized I'd been scammed. I tried to stop payment with my credit card provider, but they deemed that - although it was misleading practice on EZ Form Filler's part - I was still liable for the charge. I feel their use of the 'takeover ad' amounts to fraudulent business practice.

  • Initial Complaint

    Date:07/31/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/18/25: I needed to renew my passport.******** looked like government agency.When I realized it was not the government I immediately canceled my application with EasyForm and left their *********** charged $$67.88 on *** I want a full refund

  • Initial Complaint

    Date:07/30/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ******d "US Passport Renewal" and this was the first website that popped up on ****** search. I gave this company all my personal information (including my Social Security Number) and paid them $88.83 only for them to give me forms that I could have gotten on the US Government's website for FREE. I froze all my credit accounts in response and have issued a new debit card because I'm worried they are going to defraud me with my personal information.

    Customer Answer

    Date: 07/31/2025

    Hello,

    I received a response to my claim stating that the business has been closed, but they are operating out of the website URL *********************. I was able to receive a refund by directly contacting them and they responded to me - which I would presume indicates they are, indeed, not closed as a business. The transaction on my bank statement was listed as **********************************, so they are related. It's also important to note that this exchange happened on 7/30/25, and that ****** had promoted their website to me when I searched for Passport renewals.

    Also, because this company has my social security number and debit card info, I froze all my credit accounts and requested a new debit card.

    Thank you for your time.

    Best,

    ******* *****

  • Initial Complaint

    Date:07/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam. They impersonate a government website and copycat a government web form only to charge and have the dupe then mail the form to the government. The use an official sounding webpage with a .org address that is the top result on ******. They do not respond to customer service outreach.

  • Initial Complaint

    Date:07/28/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I regret to say I was duped into thinking ********************* was a legitimate government site. A ****** Search reveals that there are multiple news reports and complaints about this scam company, including on the BBB site itself. I was charged $67.88 for generating a passport renewal form for my wife (**** ***** *****) that I could get for free from the legitimate government site. I am seeking a refund, and will also file a dispute with my credit card company. The order number I received was OI6AFFNYHBEX. This occurred on 7/27 @ 12:37pm. This came from email address ********************************************************************************.

    Customer Answer

    Date: 07/29/2025

    Thanks for the response.  It's interesting that you say they are out of business, because I sent them an email requesting a refund, and --- to my surprise --- they responded that they'd take care of it, and it does appear it has been credited back to my card account.  A good result.

    Thanks.

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