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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 132 total complaints in the last 3 years.
  • 110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/9/2025 ID#************ $85.83 This is a phishing website, misrepresenting themselves as the site to apply for US Passports. Only when they issue a purchase receipt is their any mention of their true identity. "**********************************."I am concerned for the safety of my personal information.

    Business Response

    Date: 05/14/2025

    Dear ******, 


    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on May 10, 2025.  
    After having carried out all the necessary internal checks, we have not found your customer file in our database.
    Likewise, please note that the Order Number indicated in your complaint does not belong to our company.
    Therefore, we kindly request that you contact the appropriate company to resolve your complaint, since we are not the correct recipient of your complaint. 
    We trust the above has been of assistance. 
    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:05/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scam, fake website impersonating a US government website. Thought I was renewing passport through legitimate government site. Submitted an egregious amount of personally identifying information (SSN, name of **************** etc.). Charged a bogus fee to my credit card, but I'm more concerned about identity theft.

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company posed as a passport company, paid the $66 which I though was to expedite and process the passport but ended up just being a fee for them to email the form to you and now have all my personal and sensitive information

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website called easy form filler pretending to be USA passport application form filler Stole my information charged me money for filling out form (makes it seem you are paying for your passport)Is getting payday loans in my name

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to renew my passport online and I typed in "passport renew". This was the first website that popped up on top of the ****** page. I unfortunately filled out the passport renewal on their website and gave them very sensitive information about myself including, Social Security number, date of birth, place of birth, home address, phone number, passport number, parents full name, date of birth place of birth, and mothers full birth name (i.e. maiden name).I also gave my husband's name, date of our marriage, phone number I thought I was filling out this information on the official US state website. This happened on May 3, 2025 This website is designed to look just like the official US state website.Can you please help? I would like them to delete my full account, and I would very much appreciate it if you could PLEASE SHUT THIS WEBSITE down and others like it.Thank you

  • Initial Complaint

    Date:05/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a fraudulent company disguising themselves as a government website for passport renewal applications. I paid $85.83 on March 11, 2025 and it was withdrawn from my account on March 17, 2025.

    Customer Answer

    Date: 05/17/2025

    On May 6, 2025 the company refunded the money that they charged my account. 

    Customer Answer

    Date: 05/19/2025

    Date Sent: 5/17/2025 7:46:58 PM
    On May 6, 2025 the company refunded the money that they charged my account. 

  • Initial Complaint

    Date:04/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is posing as a government website for people who need to renew their passports. The website asked for my personal information and then generated it on a DS-82 form. I then had to pay for this service. This website came up ahead of the ************************ website. After now having looked up the actual website for passport renewal, this is not a service that needs to be paid for and I am concerned about my information being shared.

  • Initial Complaint

    Date:04/30/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    False website for Passports! All the complaints and the company is still on the web.

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went online to get a passport and Easy Form Filler was the first website to come up. AFTER we went through the process. We paid $177.66 for two people. Thinking we were get a new passport. I contacted them to refund my money back. Ok They refunded half of the money. But a couple days later they took half the money again. Please Help me get my money back. I would appreciate. Thank you

  • Initial Complaint

    Date:04/27/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is a scam/imposter site to the actual US passport site. You think you are submitting a US Passport application including expediting fees, but all you are doing is filling out a form to print and submit to a post office at which point you pay the actual fees due. This company will never send you a receipt for the fees you paid or respond to your inquiries. Dont get duped like I did.

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