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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 230 total complaints in the last 3 years.
  • 171 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business has impersonated a website to look like official government website. THIS WAS THE FIRST SITE DISPLAYED IN SEARCH RESULTS ON ******. This is misleading. I didnt know what the charges were for. I submitted a request for refund and never got a response. Reply Email address is now not even valid. No email receipt Of purchase. Credit card charged ***** for a basic form

  • Initial Complaint

    Date:08/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website came across as a legitimate place to renew my passport. I filled out the questions, they then requested $88.00 just for a PDF copy of the actual passport renewal documents, which I did not realize once I had paid the $88.00 that would need to mail everything along with attaching a passport photo and paying $130.00 for the actual renewal fee. I later found out the real legitimate website is all done online with no PDF documents to fill out and the actual and only fee for passport renewal of $130.00 and everything is done online. This was very misleading and I will have to dispute the charge thru my credit card company.

    Business Response

    Date: 08/13/2025

    Dear ****** *********,


    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on August 12, 2025. 


    We confirm that after having conducted all necessary internal checks, we have not found a customer file in our databases that corresponds with your information or registered with the email address ******************** from which you are contacting us.
    Likewise, we would like to clarify that there are various companies that offer similar services to ours, and it may be possible that you have submitted your application through a different website/company.


    If you are sure that you applied through us, please provide us with the following information:


    Email address used when creating the application


    Application reference code received in the payment confirmation email. Please note that our application reference code consists of 8 digits, a combination of letters and numbers.

    We trust the above has been of assistance. 


    Yours sincerely,
    Customer Service Department


    Customer Answer

    Date: 08/19/2025

     
    Complaint: 23733032

    I am rejecting this response because: they say they have no record but they sent an email with the order #. This business is passing themselves off as the actual **** website of renewing your passport and you dont realize until they send the pdf copy of the forms to send for your passport. This is done when they already collected extra money and you have to pay the official amount of renewing your passport. This is very shady practices and I have been feeling very uneasy because they request a information such as social security numbers, birthdays, and parents info as well.

    Sincerely,

    ****** *********

    Business Response

    Date: 08/20/2025

    Dear ****** *********,


    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on August 19, 2025. 



    We confirm that after having conducted all necessary internal checks, we have not found a customer file in our databases that corresponds with your information or registered with the email address ******************** from which you are contacting us.
    You indicated in your previous communication that you receive an Order number, please note that our application reference code consists of 8 digits, a combination of letters and numbers. If you can provide that number, it will be easier for us to find your application.


    Otherwise, perhaps you apply with a different company, we would like to clarify that we are a private company not linked to the **************** that offers assistance in filling out passport application forms for a private fee; we also inform that the users can obtain the passport forms directly on the **** official Government Passport website without hiring our assistance services. Therefore, we are completely upfront regarding our companys identity and professional services. Our company name is ****************



    We trust the above has been of assistance. 


    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:08/11/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was attempting to renew my passport online and when I clicked on this link and provided my credit card info for the fees it was just for a prefilled out form not to submit it which is what I was under the impression of. Now I have a charge of $67.88 saying form filler. Com and this site doesnt process the forms. It was a scam and it was not properly advertised.

  • Initial Complaint

    Date:08/08/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a passport "application" on August 6th, 2025 for $85.83. This website is EXTREMELY misleading as you are not paying for the application but rather for a PDF document that you can get for free from the correct government website. The link to this website appears to look similar to the government site when looking up passport applications. I have contacted the business for a full refund (according to their policy on their website). It's scary knowing a lot of personal information was entered to this site, that is not an official government site, and the potential of what they could do with it.

  • Initial Complaint

    Date:08/06/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The site made it seem like they were doing an online passport application. Instead, they collected personal information (more than is required for a passport) in addition to SSN. They charged my credit card.I believe they intend to sell my identity

  • Initial Complaint

    Date:08/06/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam. The ********************* website is misleading and masquerades as a government site to complete a form that is available for free on a government site. It was the first result on a Safari search, which is why I selected it. I am contacting the company for a refund and will be monitoring identity information. Pay attention and don't be fooled like I was.

  • Initial Complaint

    Date:08/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,This was a third-party service and would like a refund. I had no help with my passport after paying this. Please help me get a refund as I still had to pay for application fee + the rest of my passport fee in person at the post office.

  • Initial Complaint

    Date:08/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business posed/presented itself as a government website. No matter how I tried to fill out the DS-11, it always opened up via form filled and required a payment to proceed. ALL sensitive/personal information has been in their possession. I did not and will not need assistance completing a free form. This is a very fraudulent business and jeopardizes anyone who puts their sensitive information thinking its going to the official government for a passport and not some scammer.

  • Initial Complaint

    Date:08/04/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ID: ************ Order Date: Thursday, July 31, 2025 - 4:41pm I thought I was on a site to renew a passport: 2025 US Passport and ***** All rights reserved.- but was charged $88.83 just for prefilled application paperwork. Charge on credit card doesnt match the site-Bank: Services purchase $88.83 at ******************** on card 0371. Very deceptive all around. I filed a complaint against *********** and **** and they are claiming they have no record of the transaction.

  • Initial Complaint

    Date:08/02/2025

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While attempting to renew my US Passport online, the EZ-Form-Filler service presented itself in such a way that it 'took over' the screen I had previously been completing - to the extent that I did not even realize that I was no longer on the US Passport site. It wasn't until I couldn't find the option to pay for expedited service that I realized I'd been scammed. I tried to stop payment with my credit card provider, but they deemed that - although it was misleading practice on EZ Form Filler's part - I was still liable for the charge. I feel their use of the 'takeover ad' amounts to fraudulent business practice.

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