Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PODS Moving & Storage has 227 locations, listed below.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  
• 

  PODS Moving & Storage

  18450 Showalter Rd Hagerstown, MD 21742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Full Statement attached to this complaint in the BBB Complaint Word Document file.I paid roughly around $8200 for the pods and moved the household goods with my wife. With the military move costs, I will be losing an estimated amount of $7000 out of pocket with the full reimbursement of the entire contract because the full weight ticket of the second POD (127138BX) was not weighed as stating in the contact, verbal or otherwise.Attached in the zipped files are all contracts and documents from PODS. The business has not actively tried to resolve the problem at this time.

  

  Business Response

  Date: 08/17/2023

  I am in receipt of your correspondence concerning PODS customer *******************. On August 8, 2023, a contact to discuss the issue was initiated with a PODS representative in order to address the reimbursement of one of the rented containers. At this time, we are awaiting the necessary documentation from Mr. ****** military branch in order to provide a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading sales rep on phone did not state it would take as long to get my items moved across the state, causing me to have my things unsupervised at my previous address 500 miles away. When addressing issues, CSRs were rude, not allowing me to finish a single sentence. ******** refusal to escalate to a manager

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, *********************. As of August 10, 2023, we have resolved all concerns with **************** to his satisfaction.

• Initial Complaint

  Date:08/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called three times to confirm that my *** would be arriving yesterday August 5. On my second call, the customer service rep spent time in ensuring that the service location was acceptable for drop-off reviewing ****** maps and past history drop-offs. He also called the ******** depot confirming that this would be no problem and indicating that the driver will also call me before coming. Based on this assurance I booked movers for today (August 6) and had paid a deposit in advance. I called again yesterday in the afternoon, given that I had not received a call from the driver and I was assured that the *** will be delivered between 7PM and 11PM that night and that multiple managers were on this to ensure this would get delivered. I let the customer rep know that if there is any chance that the *** would not get delivered to inform me so I can reschedule the movers. I was assured again that many people were on this, including having spoken to 2 managers while I was on the call and that the ******** location confirmed, again.Today I, as well as my movers, arrived at the location and there is no *** here and no one to contact given that its Sunday. I am out $100 deposit and another $50 travel fee. Since all of my items are in the ***, I had to book a hotel and therefore out another $140+tax. I would like to formally make a claim to be compensated for these amounts. Roughly $300.

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning PODS customer, *********************. On August 7, ************ to discuss the issue was initiated with ****************** in order to address scheduling delay concerns and work on a resolution. 

  Customer Answer

  Date: 08/08/2023

   
  Complaint: 20431372
  
  I am rejecting this response because:  Only to keep it open since a resolution is in progress and has not been reached yet.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/11/2023

  We are currently waiting for additional documentation from *********************** so we may be able to move forward with a resolution to the claim.
  

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20431372
  
  I am rejecting this response because:  Additional documentation provided to *******

  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/15/2023

  On August 15th, 2023, our PODS advocate spoke with *********************** to gather additional information and clarify the sequence of events in order to move forward with the claim.

  Customer Answer

  Date: 08/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  *** provided a resolution, which is a $300 refund that I have accepted.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire PODS process was relatively seamless up to delivery. Our large pod arrived, was filled and picked up all according to schedule. The delivery was scheduled with my family planning to drive from MA to PA to receive the pod upon its driver day of 8/5 which coincided with our getting the keys to our house. We are now here in PA staying in a hotel, because our pod is not here. Theres no eta available. Ive spoken to multiple representatives that have not been able to get in contact with the delivery team. Were now going into a Sunday when pods is closed and will have to stay in a hotel again as all of our beds are in the pod. Not one hiccup until its time to deliver our stuff. Now I cant get any concrete information on my delivery. My husband and I traveled with 3 young kids and now have to play our move by ear because we have no idea when well get our belongings. Not to mention having to be at work on Monday with none of our stuff. We just want our belongings, especially since my card has been charged for the full payment; no hesitation there. This needs to be resolved by Monday. Ive had my delivery day locked in since 7/15.

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning PODS customer, ****************    On August 7th, 2023,our PODS advocate spoke with ***** Easy to address scheduling concerns and work toward a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ***** Easy may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** Easy experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an 8 ft *** container delivered on 7/13/23 to my address *****************************************************************. I scheduled the *** pick up for 7/31/23. The driver called me on 7/31/23 to let me know he was on his way. I informed him that I was not home, but it is not required I be present for pick up. He said he would let me know if there were any issues. My son was home and said the driver put an orange tag on the ***, got in the truck and drove away. He never made an attempt to take the machine off the truck to get the ***. I called the driver immediately to ask why he didn't pick up the ***. He didn't answer. I called 3 more times. No answer. I texted as well. Finally, hours.later the driver texted back to let me know they had to send the original driver. They rescheduled the *** pick up for 8/3/23. No one called. No one picked up the ***. I called customer service and filed a case. The agent told me he spoke to the warehouse in *********, ** and the manager said it would be picked up by 5:30pm. It wasn't! I called customer service again after 2 other calls to them that day and a supervisor assured me that he could track the driver and he had just finished the job before me and he would be at my house by 7:14PM. NO one came to pick up the ***!!! I have called approximately ***** times in the past 5 days! I have emailed, sent text messages, called the corporate office in **********, **. NO ONE has responded. They claim that no one answers the phone at the warehouse, they send messages to the "market managers" ******************************** Mr. ************************** ********************. None of them answered the phone for their agents and haven't responded to their emails! I told them that I am making settlement on the property in which the *** sits and I will not legally own the address after this weekend. Not only do they not care, they charged my credit card $1,987.51 on 7/31/23! I have begged them to pick up the *** 6 days in a row! The mypods.com login still states my pick up is on 8/3/23.

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning PODS customer ***************************.. On August 7, 2023, contact to discuss the issue was initiated with *********** in order to address scheduling delay concerns and work on a resolution. 
  

  Customer Answer

  Date: 08/20/2023

   
  Complaint: 20427348
  
  I am rejecting this response because:
  The response received from PODS had incorrect information and clearly my case and all of the complaints and calls resulting in numerous case numbers was not reviewed. The response indicated that my *** was picked up on 8/3/23. It was not. I scheduled the *** to be picked up on 7/31/23. The driver came on 7/31/23, looked at the ***, put a zip tie on it and left. No one called me and said anything, so I started calling customer service immediately. They also charged my credit card when the *** hadn't been picked up. PODS kept rescheduling the pick up date and I subsequently had to call approximately ***** times and sometimes had to wait for 3 hours to get a call back or in some instances, I never received a return call from 7/31/23 through 8/6/23. It took anywhere from ***** minutes for EACH CALL once I finally got through to a representative. The *** was finally picked up either late on 8/5/23 or early 8/6/23. However, on my online PODS account, it stated the *** was picked up on 8/3/23. That is a complete lie. Hence, the need for me to make so many calls basically begging them to pick up the ***, as I was no longer going to own the property in which the *** was sitting. I responded to the woman that sent the response from PODS and never even received the consideration of a reply. What I had to go through was absolutely a disgrace. 

  ***************************

  

  Business Response

  Date: 08/23/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************..  As of August 8,2023, we have resolved all concerns with ************ to her satisfaction.
  

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20427348
  
  The fact that PODS would send BBB a message stating that as of 8/8/23, they have resolved the issue to my satisfaction shows exactly what type of company they are!! They only contacted me once through BBB with a response that did not even address my issue at all. I responded directly with a very lengthy response indicating exactly what occurred and I still have not received the courtesy of a reply acknowledging their inadequacies and frankly, terrible customer service. They are a disgrace of a company. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted pods to reverse a pod for my move to *****. I spoke to an associate who provided me with the breakdown consisted of 3 PMTs. When we receive container $423.95 Date of transfer $1922.12 When the container is revived $104.30 5 days before the star of the transfer I was charged $2049.14 not the $1922.12 I was quoted. When I called to try to resolve the issue the associate created a case in which the call would be reviewed. A few days later I get a call from pods and the rep tells me theres nothing that can be done because the calls were reviewed and they confirmed the prior rep gave accurate information. I disputed this again and asked for a supervisor and was told I found t speak to one and that the charges were done correctly. That I would need to call back and speak to customer care.I then get an email that shows my estimated pod delivery time and its off by about ***** hrs. On august 4th I get a call from a pods rep asking for the whereabouts of my pod telling me that their driver picked up the wrong pod. He asked me if I had more than one container and if I was sure mine was picked up. He then told me not to worry that he was on the case. I have yet to hear back from him.Today I wake up to a credit card charge attempt of $296.63 and I have no idea what that charge is for. I am beyond frustrated if trying to speak to a manger to have my interactions reviewed and provide me with the correct information I was quoted on the phone. I want this case investigated and refunds for the amounts I was overcharged.I was provided incorrect information regarding to amount that was due to be charged as well as when the payments would be taken out. And now I have a lost pod, this is unacceptable.

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning PODS customer ***************************.  On August 7, 2023, contact to discuss the issue was initiated with **************** in order to address billing concerns and work on a resolution. 
  

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20426818
  
  I am rejecting this response because: I have responded to the email asking for a summary of the incident twice and have yet to get a response or follow up. I was still charged the last payment and dont even have an estimated arrival of my pod thats due to be delivered tomorrow. Has my pod even been found? 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************. As of August 11, 2023 we have resolved all concerns with **************** to her satisfaction. 

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods is a horrible company. They never showed up for my booked appointment, leaving us stranded when we needed to move. Their phone reps kept lying to us saying they would be there in 30 minutes and never showed! Then we spent three and a half hours on the phone with their outsourced Filipino robots. I want me $600+ back and I want extra money for the issues they are causing my family!

  

  Business Response

  Date: 08/09/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. On 8/4/23, ******************** was provided an estimated delivery time of 12 - 3:30 pm. The driver arrived at the home at 2:12 pm but was not able to place the container due to not enough clearance required to place the PODS container. ******************* was provided with the correct measurement required to place the container when the order was booked. Although PODS would love to provide service to all customers, we need a clearance of 15 ft in height and 12 ft in width to place a container and no low-hanging wires or branches. Mr. ********* driveway was not wide enough and there were low-hanging wires. ******************** has advised the fees for the order have been credited back.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured.  PODS Enterprises, LLC prides itself on its quality customer service and I regret that ******************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 08/09/2023

   
  Complaint: 20424868
  
  I am rejecting this response because:

  PODS is a bunch of liars and their reviews show it. For one I measured my driveway on the phone With their reps and they even googled maps it and said it was more than enough. 2 they never even showed up. I was home all day waiting and also we have security cameras and I checked at that time and they were never there. Now they are lying and showing how fraudulent they are.

  Since then I called their competitor who delivered the same size storage unit and had no issues. Pods also had us on the phone for 6 hours and no one knows anything bc most of their workers are outsourced to the islands and *****. 

  see attached picture to show how easy it fit in the small driveway with low hanging wires.

   

  they are a bunch of liars who cant even apologize for their mistakes.

   

  I was finally refunded after the fact. 
  

  they are horrible and their 1 star review shows it! 

  Do better .. pods is everything wrong with companies these days. Out of touch and the left hand doesnt know what the right does.

  
  *************************

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a large pod at the end of March and a small pod a few days later. They were picked up and taken to the storage facility in **********. We are keeping them there until our house is finished being built. In the meantime, we are staying an hour and 45 minutes away with my parents. I called PODS on May 24th because we needed to drive down and get into the small POD to get a piano out that I was going to give to my mom. We arranged to come there on Saturday, May 28th. My wife and elderly parents rented a **haul and made the over 3 hour drive with holiday traffic. We arrived almost an hour before closing time but nobody was there. It was Memorial Day weekend and I guess the worker decided that they wanted to leave early. We drove over 2 hours back home and returned the **haul. I called PODS and complained because of the money on gas and the **haul that was wasted. More than anything I was upset about the 6 hours of time down the drain. They gave me a case number and said they would give us a generous credit for our trouble. A few days later I received an email from ******************* but it was just asking for a recap of what happened. I called his number tons but could never get in touch with him and he never returned my many voicemails. About a month later a woman named ******* emailed me saying she would be helping me. She also won't reply to a single phone call and maybe 1 email and she was very unhelpful. So now it's been almost 10 weeks and nothing. I have paid over $2,200 for the 2 PODS. I'm so frustrated with the awful customer service and overall rudeness.

  

  Business Response

  Date: 08/07/2023

  I am in receipt of your correspondence concerning PODS customer, ********************************     On August 4th, 2023, our PODS advocate spoke with ******************************* to discuss the container access issue in order to be able to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ******************************** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN IN A BUSINESS RELATIONSHIP WITH PODS MOVING AND STORAGE SINCE FEBRUARY OF 2022. I HAD A TOTAL OF TWO PODS WHEN I MOVED FROM ********** TO *******. MY FIRST POD WAS DELIVERED AT THE QUOTED ***** OF $3628 WITH THE SECOND POD STILL IN **********. THE QUOTED DELIVERY ***** IS $2612.48, BUT EVERY TIME I SPEAK WITH SOMEONE TO SCHEDULE A DELIVERY THE ***** IS DIFFERENT AND INFLATED. I HAVE PAID MONTHLY PAYMENTS OF $318.95 FOR A TOTAL OF $5, ****** FOR STORAGE, WHICH IS WELL BEYOND THE AMOUNT I WAS ORIGINALLY QUOTED FOR DELIIVERY. I CAN'T IMAGINE THAT THIS MAKES SENSE OTHER THAN I HAVE SOME PERSONAL ITEMS IN MY POD THAT MEAN A LOT TO ME OTHERWISE I WOULD LET IT GO. I NEED ASSISTANCE RESOLVING THIS MATTER. THE ONLY SATISFACTION FOR ME NOW IS THAT I RECEIVE MY ITEMS AT NO COST FOR DELIVERY. THE COMPANY HAS BEEN VERY DECEPTIVE IN KEEPING ACCURATE NOTES AND HAVE MADE MANY EXCUSES ABOUT MISSING INFORMATION IN MY ACCOUNT. I HAVE SPOKEN WITH ******** FROM CORPORATE AND THOGHT THIS MATTER WAS RESOLVED BUT THATS NOT THE ***** ********** NUMBER IS AS FOLLOWS ************. I SHOULD BE REFUNDED A PORTION OF MY PAYMENTS OF GIVEN A DRASTIC DISCOUNT FOR DELIVERY.

  

  Business Response

  Date: 08/07/2023

  I am in receipt of your correspondence concerning PODS customer, ****************************   On August 4th, 2023, our PODS advocate spoke with *************************** to address billing concerns and advise we would be working with our PODS billing team to correct the account.    On August 7th, 2023,our PODS advocate spoke with *************************** and advised the account had been corrected.   PODS considers that the matter has been resolved amicably.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/23 I contacted PODS support via the chat functionality to get a quote for their services as their website collects all of the information but then tells you that you must call them to get a quote. I was told that I would have to create an account, log in, and provide credit card details. I was also told that I would receive a transcript of the chat upon completion. I entered my information in their website and then ended the chat. About 45 minutes later I received an email saying "Your PODS Order has been Confirmed". I went back to the website to log in and see why they had created an order on my behalf without authorization and I was greeted by a splash page requiring me to accept their terms and conditions of their rental agreement. This page blocked all over functionality on the website, including my ability to delete my account and personal information or even cancel my order. I was forced to enter chat or call again to deal with an agent who after 20 minutes or so of wasted time was able to cancel my order and promised to remove my personal information. I have little reason to trust that will be accurate.

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning PODS customer, **************************** of August 4, 2023, we have resolved all concerns with **************** to his satisfaction.