Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PODS Moving & Storage has 227 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  601 NW Mercantile Pl Port Saint Lucie, FL 34986-2258

• 

  Pods

  2118 Commerce Dr Cayce, SC 29033-1525

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  
• 

  PODS Moving & Storage

  15635 Hudson Ave Spring Hill, FL 34610-7606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked our POD on 8/4/2023 for delivery on 8/5/2023 for a military move from *********** to **** ********. The representative told ** the transportation cost is charged 7 days before so it would be charged immediately. On 8/4/2023 ******** was charged to our bank. We have proof. On top of ****** (which was part of the contract for delivery to our apartment, weight tickets etc.)The ****** was charged 3 times on our bank account. The ******* is showing unpaid in our POD account (even though we paid it) and they never gave us our empty military weight ticket, but gave us our full weight ticket.They are charging our card freely multiple times, claiming we did not pay large amounts we have proof we paid. You cant even talk to someone who knows what they are doing. Everything is done electronically and we are just told it it getting escalated yet days go by and the problem is still there.

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, **************************   On August 11th, 2023,contact to discuss the issue was initiated with ************************* in order to address billing/ weight ticket concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Pod that is placed in one of their facilities in Mildredge *******. It's been their a couple months. I had problems with Pods going in my account withdrawaling my money without my permission. Therefore I filed those charges with my fraud **** at my bank in June 2023 for $264.14. I scheduled to have my Pod shipped out of their facility to my residence. Suppose to be Aug 2023. I called to follow up on delivery date. I spoke with a representative and she said I owe $2644.14. Saying that I had disputed charges with my bank. That they refunded my bank $2644.14 in ref to that dispute. I only disputed $264.14.. Not aware of the other amount. I hung up called my bank and spoke with fraud ****. They have no records of them crediting that dispute.So I asked the Pods representative could she give me contact info to who they credited $2644.14 to. She said only thing they have is last 4 digits of card that was on file. It's no way they pay someone. Don't have either routing# or name of business or contact phone # of who they reimburse my money to. Now they saying I owe them that money back. How do I owe you money back and all my monthly payments have been paid up to date? Also who going to store someone belongings without them making a payment? From the first month and run a bill up that high months later. Without taken legal action. They even allowed me in July 2023 to schedule.The delivery date of the Pod to my residence for Aug 2023. I called back to cancel delivery. Until Pods can figure out who they claim paid $2644.14 to my bank. My bank not tracking any of this. They are ripping us customers off.

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer ************************************   On August 10, 2023, and August 14, 2023, contact to discuss the issue was initiated with ******************** in order to address her billing concerns and work on a resolution.  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20448910
  
  I am rejecting this response because: Pods Company has not contacted me in reference to this matter. I have called and representatives keep telling me I owe $2664.14 and that my account is lock.I ask for contact information on what bank they were suppose to have paid money to. The representative say they don't have that information. I ask them for manager it's always an excuse why one is not available. I need Pods to track who they paid that money to. Also explain why I owe them anything. When I have made all my monthly payments.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/17/2023

  I am in receipt of your correspondence concerning PODS customer ************************************   On August 10, 2023, and August 14, 2023, contact to discuss the issue was initiated with ******************** in order to address her billing concerns, at this time ********************** has done a chargeback with her bank and we request she contact PODS collection department at ************.

  Customer Answer

  Date: 08/18/2023

   
  Complaint: 20448910
  
  I am rejecting this response because: Pods need to admitt that they wrongly charged me 
  $2644.15. I have called my bank in reference to this.My bank never received that money. I never disputed anything with my bank for $2644.15. So therefore HOW can my bank do a CHARGE BACK.... if they NEVER received that money from them???? PODS lieing and they need to admitt it and except they charged me wrong. I called them on Aug 18 2023. Now the representative telling me my account locked from June charges. Why all of a sudden they let 2 months go by before discussing that?Now it's another issue. I'm willing to go court.
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 08/21/2023

  Please provide documentation supporting your payments to Pods

  Customer Answer

  Date: 08/21/2023

  ***********************************
  
  
  
  
  Dear ***********************************:
  
  Better Business Bureau (BBB) has received the complaint that you submitted on 8/9/2023 against PODS Moving & Storage.  For your records, this complaint was assigned ID ******** in our system.
  
  Before BBB can proceed with the conciliation process, we need some clarification from you on the following issues.
  
  Please provide your payment history to Pods.
  
  Once clarification has been received, BBB will be able to continue processing of the complaint. Please be aware that should BBB not receive clarification within 5 calendar days the complaint must be closed accordingly, if you require additional time to provide a response please let me know and I can provide you an extension.
  
  Thank you for your prompt reply.
  

  Sincerely,

   

  *************************
  Business Development Specialist

  

  Business Response

  Date: 08/22/2023

  I am in receipt of your correspondence concerning PODS customer, ***********************************.   On August 10, 2023, and August 14, 2023, contact to discuss the issue was initiated with ******************** in order to address her billing concerns. On August 18th, 2023, ******************** was advised that the account has been rectified. The chargeback amount was confirmed to be a total of $264.15, not $2644.15 mentioned in error. ******************** was advised that the account is currently locked with a balance of $247.21 which includes the monthly rental of June along with the credit of $16.94. ******************** advised she will call her bank to clear the chargeback of $264.15 disputed previously. 

• Initial Complaint

  Date:08/09/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I (Customer number ********** contracted ********************** for a military permanent change of station (PCS) move, and they delivered a POD to my house at *******************, ** for me to pack my household belongings in. They delivered my POD on 28JUN2023. As with military moves, service members are reimbursed by the government for expenses related to moving household goods (HHG). As such, the service member must provide "empty" and "full" weight tickets for their belongings because the government reimburses the service member based on weight. PODS knows this is required for every military move. In my contract I have stated that the customer has to have empty and full weight tickets. It's been two weeks since my HHG were delivered to my new address in ********** and PODS has not provided me my weight receipts. So currently I am on the hook for around $6,000 in expenses related to this move because of PODS' ineptitude. Not only that, but they are giving me a runaround about where the weight tickets are or whether they even have them or not. As a service member, I should not be subjected to this level of carelessness and ineptitude. I trusted a reputable company to handle my HHG move, and they have failed me every step of the way, and are still failing me. This is a company that openly advertises on military bases. Yet this is the end result. No service member should ever have to go through this; we sacrifice enough on a daily basis.

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, *************************. As of August 9, 2023, we have resolved all concerns with **************** to his satisfaction. 

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a lack of communication on all fronts through this delivery and pick up process of our pod. Further more an employee who dropped off our pod (*****) repeatedly was rude to my wife and said it was impossible to place our pod where it had been place 3 times before by other drivers. Not only was he uncourteous and unprofessional, he was either incapable of doing his job correctly or just lazy. They also have missed their pick up window twice today and have not communicated when they will be coming and this will likely result in a fine from our HOA due to the lazy placement of our pod.

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, **** ******.     Our PODS advocate spoke with **** ****** and provided a customer satisfaction credit in regard to the claim.    PODS considers that the matter has been resolved amicably.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **** ****** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **** ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint: PODS Moving & Storage Dear Better Business Bureau,I'm writing to formally complain about PODS Moving & Storage and seek your assistance in addressing my distressing situation. I believe their actions violated my consumer rights, causing significant emotional, financial, and physical distress.My experience with PODS has been marred by billing issues, communication gaps, and mismanagement of my storage account. I'm turning to you for help in reaching a fair resolution.I've shared a detailed account of my ordeal along with supporting documents, such as invoices, emails, and bank statements. This information should give you insight into the challenges I've faced.I kindly ask your division to:1. Investigate PODS' actions in my case thoroughly.2. Reach out to the company to ensure they're aware and prompt them to address my concerns swiftly.3. Advocate for compensation due to storage fees, emotional distress, and delayed shipment.4. Guide the company to rectify their practices to prevent future issues.As a consumer, I value the ******** of ******** Services for protecting our rights. Your intervention will, I hope, secure the resolution I need and remind businesses to respect consumer rights.Please keep me updated on progress and actions. For any further information, contact me at ************* or ********************************** you for your time and consideration. I'm confident in your ability to address this and grateful for your dedication to consumer protection.Sincerely,***********************

  

  Business Response

  Date: 08/11/2023

  I am in receipt of your correspondence concerning ***********************.   Due to ************* concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to *********************** directly to discuss. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20442668
  
  I am rejecting this response because:

  
  I am rejecting this response because:
  PODs is still refusing to acknowledge the overwhelming facts of my case and choosing to extort me for storage fees. See attachments for clarification
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/21/2023

  Our PODS billing/collections team has been in direct contact with *********************** in regard to the account and what would be needed to rectify it.   We appreciate ************* feedback which will be forwarded to our PODS billing/collection team in the hopes that the matter may be able to be resolved amicably

  Customer Answer

  Date: 08/21/2023

  
  Complaint: 20442668
  
  I am rejecting this response because:
  Complaint: 20442668
  
  I am disputing this response due to inaccuracies:
  
  Contrary to the assertion made in the response, other than threatening me with continued monthly payments, I have not received any communication from PODS since my last submission of evidence to the Better Business Bureau (see email correspondence between us attached in my case) . Despite my provision of bank statements, audio recordings, and medical records, which definitively disprove their claims, PODS has neither acknowledged nor responded to this compelling evidence. It is evident that they are prolonging this process in an apparent effort to delay addressing the situation and potentially auction off my belongings.
  
  I implore your assistance in this matter as it has become an endless cycle of their pursuit of financial gain at the expense of my possessions. It is imperative that you request records from PODS to verify the accurate monthly charge of $259, as supported by my bank statements and other evidence submitted. Despite my utmost transparency regarding my medical situation and subsequent hospitalization, PODS continues to disregard my substantial evidence, thereby intensifying the distressing situation. Their threats to auction my belongings are unwarranted and unjustified.
  
  I kindly urge you to hold PODS accountable by asking them to provide substantiation that counters my evidence. Given their lack of response and engagement, it is evident that they are unable to do so. Their undue delay in addressing this matter is a direct result of their failure to acknowledge their financial discrepancies, which have resulted in a loss exceeding $1000. I implore you to facilitate a resolution that includes fair compensation and the release of my belongings.
  
  Sincerely,
  
  ***********************
  

  Customer Answer

  Date: 08/22/2023

   
  Complaint: 20442668
  
  I am rejecting this response because:
  

  The team looking into my account *** have overlooked some very important details regarding my case. As discussed, below is the original statement sent in April by a PODS representative showing PODS never correctly adjusted the erroneous fees back to the originally agreed payment of $259 (see balances listed in April statement and compare to new statement generated in July).  I also attached the new invoice they generated in July.
  
  PODS' justification for accidentally attempting to directly debit more than the agreed $259 per month is based on their claim that I requested to change my account status from long distance to local, indicating that I was no longer moving long distance. However, I have provided them substantial evidence that counters this claim. I provided a flight itinerary to ******** for the following week, along with medical records showing my hospitalization in ******** during the entire month of November and an audio recording of the representative validating this truth. Additionally, my bank statements demonstrate an available balance of $259 for direct debit (an amount that they never attempted to debit).
  
  
  
  Due to their attempts to debit an amount higher than what was available and furthermore, my account declined. I was left with no option but to pay erroneous fees of approx $1688, as they wouldn't accept anything less. The lack of communication or action from anyone with the authority to rectify the situation further complicated matters. Despite presenting evidence to disprove their claim that I requested a change to my account status, ********************** chose to overlook this evidence and is refusing to resolve this matter.
  
  
  
  As a result of their actions, I continue to be subjected to their ongoing monthly charges for storage without acknowledgment of their missteps that led to my financial loss of $1170. In light of these circumstances, I am formally requesting a refund of the excess charges mentioned above and the prompt release of my belongings to family or friends living in the ****************. Alternatively, I request my belongings be shipped to me here in Brooklyn, ** as originally planned. My ultimate aim is for a fair resolution that addresses the issues caused by their inaccurate claims and improper charges.
  
  A satisfactory resolution would entail a refund of $1170 for the erroneous charges, acknowledgment of their mistake, and the release of my belongings to family or friends living in the **************** where my container is being held. Or alternatively, shipment of my belongings to Brooklyn, ** as originally planned.
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When booking my POD I asked for clarification multiple times on the cost of my POD in TOTAL for a cross-country move and was never given a clear answer. I am now responsible for at least $600 more than anticipated. The amount for the shipment cross-country was made to sound like the price of the whole service on the phone. I was expecting a total price of approximately $3,060, including all shipping and storage fees but have had to pay additional fees for one month of storage and for the initial Move and drop-off of the container and the local move from storage facility to my address. I thought these fees were included in the initial estimate. My service actually includes a $500 discount for the cross-country transit, but had I known the whole service would be over ****, and now closer to ***** because I have to pay for additional storage, I would have considered a uhaul truck instead. I think that language differences, both ways, contributed to this overall miscommunication.

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************.   On August 9,2023,  contact to discuss the issue was initiated with ******************** in order to address her billing concerns and work on a resolution.
  

• Initial Complaint

  Date:08/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I delivered all of my belongings to PODS moving and storage on July 17. After attempting to schedule a delivery of my storage container on multiple occasions, with no response, I was finally able to confirm that PODS would agreed to deliver my storage container on August 14 (much later than my original request). Today, I received a call that the container had not shipped and would not be arriving on time. I was given no explanation, no call back number, or any other form of contact.

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, *************************. As of August 10, 2023, we have resolved all concerns with ************** to her satisfaction.
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2023, I requested a quote for a move from ** to OH, it came to approximately $6000. Due to the sale of our home I had to move the delivery of the PODs 3 different times. The PODs were delivered to *** on 6/28. I had the PODs filled and we left ** for OH on 6/29. The PODs were locked but I was that was with me in OK. I was told that they would cut the lock off and put a new one on. I was called today and told that I would have to drive to grove city to be present when they grind off the lock or pay for a lock *****. This is just part of the problems, the other is that one of the PODs would not open and then the fact that we went from $6000 to over $11000. I have never had such a frustrating and expensive move.

  

  Business Response

  Date: 08/11/2023

  I am in receipt of your correspondence concerning PODS customer, *******************.       On August 9th, 2023,contact to discuss the issue was initiated with ******************* to address all concerns,including billing, in order to work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being advised that even though my container was scheduled for Delivery, it cannot be delivered because my container was sent to auction. My email from pods saying everything was "all set" did not contain any substantiating documentation showing this. Upon speaking with **** (manager in collections) they told me that they cannot provide any documentation that once a container is sent to auction, it can never be delivered. This is against my rental agreement.

  

  Business Response

  Date: 08/08/2023

  I am in receipt of your correspondence concerning ****************************  Due to ********************* concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time.  Upon completion of the review, a member of our PODS Billing/Collections team will reach out to *************************** directly to discuss. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ****** ********************* have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***************************  experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over a week PODS has been unable to use their own system to schedule a drop off of my belongings on any date. They say they will reach out to IT and give me a claim number, and then when I follow up 2 days later as instructed there is no progress. It is unclear where my PODS are, if they are lost or if they have any intention of giving my property back which I have been paying to have transported and stored. Highly concerning, and approaching criminal. 100% recommend going with any other option.

  

  Business Response

  Date: 08/14/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************. As of August 10, 2023, we have resolved all concerns with ****************** to her satisfaction.