Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called PODS in July to see if they could facilitate my move. When I spoke to someone on the phone she said that there were only a few available times in the week that I wanted to move, the week of August 14, 2023. And, if I wanted to hold a place I needed to secure it with a credit card. She told me that in order for the card to be charged I would have to accept the agreement only. I asked her three times to verify that my card would not be charged unless I accepted the agreement online and she assured me each time that I had 48 hours to accept the agreement and if I did not do that the agreement would lapse and I would not be charged.I tried to decline the agreement online, but every time I hit the decline button the website gave me the choice of 1) leaving the website or 2) going back to the agreement. I found out on October 10th from a PODS representative that it is not possible to decline the agreement online. I got an email on August 15th saying that my PODS would be delivered on the 16th. So, at 10:31 am PT I called PODS and canceled the agreement for the following day. I asked specifically if everything was canceled including delivery, storage and moving, and she said yes everything was canceled. The next day the PODS were delivered. I then called PODS again, Aug 16th at 11:36am PT. They assured me again that everything was canceled. They had charged my card but they put in a request for my card to be refunded. They assured me that I would be refunded.On August 21st I received an email from a PODS Customer Advocacy Specialist. She assured me that she would look at my case and she would contact me to discuss her finding and a resolution. She gave me her email address and phone number and said that I could contact her at any time about my case. I emailed her on August 31st about the case and gave her the details. I also called her twice between August 31 and October 10th. I never got an email or phone response from her.

  

  Business Response

  Date: 10/11/2023

  I am in receipt of your correspondence concerning PODS customer, **********************************  On October 11th , 2023, our PODS advocate spoke with ********************************* and provided a customer satisfaction refund.   We appreciate ********************************* feedback and for giving us the opportunity to resolve the matter amicably. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

   

   

   

   

  
  

  Customer Answer

  Date: 10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your help resolving this issue. I did hear back from PODS an
  they agreed to refund the disputed amount to my credit card. I have
  verified that the amount was in fact refunded.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with PODS to transport a container from ** to **. Delivery was scheduled for October 5th. On the 5th I was contacted by PODS that my delivery would be delayed until the afternoon. I later received a message that there was a mechanical issue with the truck and that delivery would be rescheduled for Saturday, October 7th. I again had to rent a truck in anticipation of the container being delivered. It never showed and I was then informed that the container had been inadvertently placed on a transit vehicle and sent to the **************** *************** **************. It is now October 10th, 6 days after the original scheduled delivery date and still no container and no one at PODS is able to give me an answer as to where exactly my container is and more importantly when will it be delivered. I just get transfered from one department to another. I have requested to speak to management but I am always told that none are available, that they won't be able to tell be anything more than the first line people have told me, or that a manager will call me back - yet none have. I need help in getting my container delivered and better answers from POD. My customer number is *********.

  

  Business Response

  Date: 10/12/2023

  I am in receipt of your correspondence concerning PODS customer, **********************   On October 12th, 2023, our PODS advocate spoke with ********************* to discuss the delivery of the container.    We look forward to working with ********************* toward an amicable resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that **********************; experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20720075
  
  I am rejecting this response because: they have acknowledged nothing.  I did receive a call on the 12th of October regarding delivery of my "lost" container. However, nowhere in its response do they address losing my container for over a week, compensating my for two days of truck rental which was incurred based upon PODS' representation that my container was going to be delivered on specific day but then was not. They have not in its response acknowledged that I was lied to about the reason why my container was not delivered on October 5th and again on October 7th telling me that it was due to a mechanical issue when in fact it was taken from ******** where it should have been and sent to another state. The company switched me from one "specialist" to another attempting to placate me as they covered for its failure. I could go on but find this whole ordeal frustrating to say the least.
  
  *********************

  

  Business Response

  Date: 10/17/2023

  On October 16th, 2023, our PODS advocate spoke with ********************* who advised no further documentation would be forthcoming.   We are currently working on a resolution offer to present to ********************* in the hope that the matter may be able to be resolved amicably.

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20720075
  
  I am rejecting this response because: we are still in the process of negotiating a satisfactory settlement. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/23/2023

  On October 19th, 2023, ********************* accepted the resolution offer presented by our PODS advocate.    ********************* has since returned the document necessary to process the credit refund.    PODS considers that the matter has been resolved amicably.

• Initial Complaint

  Date:10/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/6 I contacted PODS for confirmation of pick up from IL and discussed early delivery at drop off location of ********, **. I was told it will arrive in ******** storage facility in 2-3 days from pick up date, 9/7. I could at that time schedule an early delivery. I started calling on 9/10 and was told it was not in ******** yet. I made several phone calls & a case was opened as I anticipated having delivery on 9/11 or 9/12. On 9/13 I was told by ******* that he spoke to the warehouse manager and the *** would be delivered on 9/14. Was told the website would not be updated as it was with the warehouse directly, but I would get an email for delivery window. (this is documented) I didn't get an email and called again in the later evening. I spoke to ******* who told me the warehouse is not open but will check in the morning on her shift. I called in the morning again and was told the warehouse does not have the container yet so there would not be delivery. I escalated the issue but no resolution. ******* did call me back and after talking to the warehouse and her manager she apologized but it would not be delivered until 9/16. She opened a ticket case for an advocacy specialist as I wanted a partial refund. I was told I would hear from them in 3-5 business days. After a few more calls I finally heard something on 9/27. The advocacy specialist asked for a detail explanation and for receipts for any expenses. We moved with the anticipation of delivery on 9/11-12. We had 4 people, 3 dogs and a special needs toddler in a home with nothing. We had to borrow necessities and air mattresses. My special needs granddaughter had several episodes as we didn't have anything familiar. It was pretty traumatic and inconvenient to us all. The specialist offered $150. This is not acceptable as I made over 15 calls and was lied to by many of the associates especially *******. I was told the case is closed. I asked to escalate and she would not. Need assistance please. Cust# *********.

  

  Business Response

  Date: 10/16/2023

  I am in receipt of your correspondence concerning PODS customer **********************   On October 11, 2023,  contact to discuss the issue was initiated with ************** in order to address her scheduling concerns and work on a resolution. 
  

• Initial Complaint

  Date:10/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A *** was supposed to be delivered on a Wednesday afternoon. I had to leave work early to ensure proper delivery. The *** did not show up and I called customer service. I was assured it would come by 10pm. It never came. I called customer service multiple times over the next 48 hours and was again promised it would be delivered properly. It didn't come until after I had to leave my house. It was delivered to the wrong place. I called customer service multiple times over the next few days and they couldn't move the *** in a timely manner. Eventually, I told them to remove the *** from my property and never used it. They still charged me. Customer service lied to me multiple times.

  

  Business Response

  Date: 10/16/2023

  I am in receipt of your correspondence concerning PODS customer, *******************. As of October 13, 2023, we have resolved all concerns with Mr. ***** to his satisfaction. 

  Customer Answer

  Date: 10/18/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have not been contacted by PODS and demand a refund of the money I paid them. It is a lie to state that the matter has been resolved. Nothing has been resolved.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/19/2023

  I am in receipt of your correspondence concerning PODS customer, *******************. As of October 13, 2023, we have refunded Mr. ***** for the cancelled service. 

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7th, we rented a POD storage container for a homeowner while we repaired flood damage to her home. On July 3rd the unit was picked up by PODs drivers and when they picked it up, they ripped the cable and power lines from the home. We have sent them pictures and and estimate for repairs. They confirmed they were received August 28th and that the Admin team would review them. They have since not answered any phone calls or emails. I have left multiple voicemails and emails daily trying to get an answer for the homeowner on the repairs with no luck.

  

  Business Response

  Date: 10/18/2023

  I am in receipt of your correspondence concerning PODS customer *******************  On October 17th, 2023, contact to discuss the issue was initiated with ********************* in order to address property damage concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************ experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After buying a brand new house we were working and my boyfriend went to take out the trash and he watched a driver pull into our driveway and leave a massive black tire **** across most of the driveway in an attempt to get into the persons house across the street. My boyfriend took photos and spoke to the driver who said the company would take of it and that the driver already called them. This was a complete lie. When we called they said this was the first time that theyd heard about this. We sent the picture they asked for and they sent an email back saying that their driver was not at fault. Which is also clearly a lie as we couldnt as well as would not have made such a **** in our own driveway. We were not their customers and they trespassed onto our property and told us they were not going to take care of this.

  

  Business Response

  Date: 10/11/2023

  RE:      ********************************* &*********************** (Third Party Complaint)
             Complaint #: 200705249
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning third-party complaint for PODS Enterprises, LLC, ********************************* and also ***********************. ****************** is who has been working with PODS surrounding the claim of a black tire **** on the driveway. There are several extenuating circumstances for a tire **** on a driveway that are not necessarily with in the control of any one individual. The temperature for that current day, the weather elements as well as UV Rays. Additionally, how well the sealer adheres to a driveway plays a role in the creation of tire ****s.Proper sealer installation will also enhance how well the sealer bonds to the driveway causing tire ****s as an inevitable situation. PODS fully investigated and reviewed this matter with personnel from the ****et that provided the services. PODS investigation has established that the PODS driver handling the PODS brand container did not negligently cause any damage to ********************************* and *********************** property from the placement/retrieval of the unit. PODS operated its equipment in the normal course of business exercising due care under the circumstances. Based on the above, we respectfully deny the claim. Should ********************************* and/or *********************** have further documentation to provide pertinent to your claim, we invite them to follow up with their claims representative whom they have been working with.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** or ******************** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ****************** or ******************** feel they experienced anything less. We sincerely apologize for any instance where a they weren't completely satisfied with a PODS experience.  When a claimant notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the feedback and take appropriate measures to address their comments.With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20705249
  
  I am rejecting this response because: I was never a customer of **********************. Their driver trespassed into my driveway. We have been told over and over that they are not liable because they were doing this is at our direction. If they simply looked into their system they would see that neither of us has ever been a customer. This driver did not have permission to come onto my property. I am looking to bring legal actions on the driver and getting this fixed. Its highly frustrating that I keep getting called a customer and all we want is for someone to come out with a pressure washer. Its absurd that I have to go through this and possibly small claims court at this point. If the company would prefer that we *** them as well as the driver then I will go ahead and reach to a lawyer who will make them understand that I was never a customer but simply a victim in this situation because they came onto my property which by the way is a brand new house and made a large ***** It seems absurd that a copy would say that they are not willing to correct something that a driver did on SOMEONE ELSES property. Ive never met the person who they assisted. This is highly frustrating and they have stopped speaking with us. If I get called a customer again and continue to be treated as though Im garbage then we will 100% be seeing you in court. I will also continue to let people know what a joke this company is by leaving reviews on as many sites as I can. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 10/16/2023

  RE:       ********************************* & *********************** (Third Party)
              Complaint #: 20705249
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning a third-party complaint for PODS Enterprises, LLC, from ********************************* and also ***********************. Per our previous response on October 11th, 2023, PODS complete review confirms the position remains unchanged. PODS reviewed the matter thoroughly and have established several extenuating circumstances for a tire **** on a driveway that are not necessarily with in the control of any one individual for what is being claimed. PODS Enterprises, LLC again sincerely regrets any inconvenience that ********************************* and also **** ********************* have endured. Should ********************************* and/or *********************** have further documentation to provide pertinent to your claim, we invite them to follow up with their claims representative whom they have been working with.

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used ****' PODS to move from Alabama to *******. I scheduled for delivery of PODS on October 9th, 2023 to my new residence. I contacted PODS on 10/06/23 to schedule pickup of containers for the day after delivery of the PODS 10/10/2023. PODS said they could not pickup pods before 10/17/2023. This would result in charging me an additional month of storage fees for the PODS which initially ordered on 09/14/23. PODS said they are sorry, they are to busy. The service center manager relayed to me through the person who answered the phone (******). I asked ****** if I could be transferred to the service manager or any manager. ****** stated "no". There is no one else i can speak to. I asked ****** if PODS would not charge me the additional month of storage as i do not need them after the 10th of October. ****** said i would need to submit a request for a refund. I am asking 4 days in advance for PODS to pickup the containers, and they are denying the request, so they can leave the container at my residence to charge me an additional months rent on 2 - 16' containers. I will also incur HOA fines if the PODS are there past my requested pickup date, and PODS said that is not their problem. I would like to file a complaint against PODS for refusing to pickup a container until the date i incur more fees imposed by them. And PODS will not waive the fee.

  

  Business Response

  Date: 10/16/2023

  I am in receipt of your correspondence concerning PODS customer, ***************************. As of October 10, 2023, we have resolved all concerns with **************** to his satisfaction.
  

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently moving from ********* to ******** and my company is providing payment for the move. I had 4 pods scheduled for move and each week, one pod would need to be exchanged for another. I called the customer service line and scheduled the ********************** for pickup/drop off 4 times and was assured it would be handled. On the day of pickup of a full pod, the driver never contacted me nor did they pick the pod up. It remained in the driveway. I contacted customer service and they stated that someone would be out there shortly and that I would be contacted. It did not happen. The following day, another POD was dropped off. The driver saw the pod in the driveway and decided to drop the pod off in the middle of the road of my street in front of a neighbors house. I called customer service once again and was told that there was nothing they could do, they attempted to call the ********* office and were unable to contact them. I called back a third day and spoke to a supervisor who assured me I would get a call back to let me know the outcome, the call never happened. I called a fourth day and was told, in a nut shell, that there was nothing they could do to move the pod in the street and if I got fined or it got towed, my request was not taken seriously and I was told to wait 3-5 days for a contact. I am extremely unhappy and want this issue resolved as my family is moving across country and relying on these PODS to be picked up/delivered on time. I also need to ensure that any further deliveries are not in the middle of a street and in front of a neighbors house. Additionally, I felt that my concerns were not addressed appropriately. I want the business to contact me to attempt to resolve the matter.

  

  Business Response

  Date: 10/10/2023

  I am in receipt of your correspondence concerning PODS customer, **************************    On October 10th, 2023, our PODS advocate spoke with ************************* about the scheduling on the order, and are currently working toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:10/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving and I could not move directly into my new place on the date that I had to leave my old residence. Therefore on 9/30/23 I had a pod delivered to my home, moved all of my things into it, and had it scheduled for pick up to a storage until on 10/3/23, a few days before my last day at the old apartment. However on the day of the pod pick up, I originally was told that the pod was to be picked up between 7am and 10am. Then I got an email saying the pick up window had changed and was now between 4:30 pm and 7:30 pm still on 10/3/23. Sadly instead I got a phone call conveniently after I could not speak to anyone involved in the storage unit or pick up at 8pm that my pick up date had been changed to October 12th without my okay or my knowledge. This puts me in a huge bind because it leaves the pod at my old rental property past when I am allowed to be there, making the pod trespassing. Furthermore, there are fees in my neighborhood where the pod is located, if a pod stays there more than a certain amount of days, which I would be liable for. Pods said they would contact me about this, but didn't give me a name, number, or case number to help resolve any of these issues which I expressed on the phone. How can a business operate this way with people by telling them a date and specific time, and then never showing up, and then contacting them and changing things without any approval or input from the customer? This will cost me money and ********************** was not interested in helping me.

  

  Business Response

  Date: 10/06/2023

  I am in receipt of your correspondence concerning PODS customer *************************. On October 4, 2023,  contact to discuss the issue was initiated with **************** in order to address her scheduling concerns and work on a resolution.  

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I originally placed an order for my Pod I made it clear to the customer service agent that I would need 2 months of storage for my Pod. I saw the included paragraph on Pods.com that the price of the Pod includes one month of storage. I took that to mean that the first month of storage would be free and the customer service agent led me to believe this as well, she agreed with me. The first rental charge reflected the 30% off coupon I used with pods, but they charged me a second month which was not on the original order at at full price ($362.07). We tried to dispute the charge with pods and they assigned a customer advocacy agent to our request, she asked for supporting documents which I sent, and then I never heard from her again. I called 3 times and left messages, I also emailed her after two weeks with no response. We called pods multiple times, they said they sent her a note and that she would contact us within 24 hours, (she didn't). Then we called again for a supervisor only to be directed to our agent's voicemail with the promise she would call us right back (she didn't). We also told them that we needed the pod sent to Virginia when we first go on the phone with them, but they did not send it to a storage facility in Virginia until we called them to deliver it, at which point they said they would need over a week to deliver it so they could conveniently charge us a third month of storage at full price ($362.07). We then waited over an hour to speak to a supervisor who did not resolve anything and just promised that another supervisor would contact us which is where we are currently. I think that these people make their money by jerking you around until you can no longer dispute the charge with your credit card or bank, and prolonging your move so that they can charge another month of storage. Storage which is more expensive than most other storage facilities would charge. My advice to everyone is to only use Pods as a last resort!

  

  Business Response

  Date: 10/04/2023

  I am in receipt of your correspondence concerning PODS customer, ************************     On October 3rd, 2023, our PODS advocate spoke with *********************** to address both billing & scheduling concerns.   We look forward to working with *********************** in order to reach an amicable resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.