Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  6791 28th Street Cir E Sarasota, FL 34243-4143

  
• 

  PODS Moving & Storage

  15635 Hudson Ave Spring Hill, FL 34610-7606

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/2023, I chose PODS based on an agent's assurance of a $100 flat fee for U.S. deliveries. However, I was recently quoted over $2000 for delivery, vastly different from the initial statement. To date, I've paid PODS $3386.91.In reviewing the PODS rental agreement, several sections ambiguously discuss transportation costs:Section 1: Alludes to long-distance transportation without specific costs.Section ************** 14: Mention additional fees for certain deliveries without clear costs.Section 8: Limits liability during transit but lacks clarity on coverage.Section 13: Discusses overweight unit refusals without clear costs.Section 16: Grants PODS broad access rights, but without transparent costs.This ambiguity, combined with the discrepancy in quoted fees, has placed an undue financial burden on me.Impact: We chose PODS for flexibility and presumed cost-effectiveness, accepting higher monthly fees. Yet, the unexpected high transportation fee left our belongings inaccessible and raised our month-to-month costs.Witness: My partner, present during the initial call, can confirm the $100 fee discussed by your agent.Reason for Choice: Our decision hinged solely on the quoted $100 transportation fee. Without that assurance, we would have chosen differently.Desired Outcome:-Review the 2/10/2023 call to confirm the $100 fee.-Adjust or waive the delivery fee based on the initial quote.-Compensation for the financial impact of the misleading information.-Revise the PODS agreement for clearer cost structures.I hope PODS addresses these concerns swiftly. Awaiting your prompt response.

  

  Business Response

  Date: 10/24/2023

  I am in receipt of your correspondence concerning PODS customer, **************************   On October 24th, 2023, our PODS advocate spoke with **************************  The review revealed that ************************* did not have a possible destination zip code for the move when the order was booked.  ************************* was not advised that PODS would move the container(s) anywhere in ***************** for $100.00.  
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************************* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************************* experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:10/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called PODS to get a quote to prepare for my move from *********, ** to *****,,**. I informed the customer service representative of the size of my home 3 bedrooms with a basement. I explained that the home ad fully furnished but we weren't moving furniture. I explained there would be a queen size bed and most of what was remaining was boxes. He asked me would the boxes be between **** or more I told him more. He quoted me a *** size 88. I asked him numerous times was he for certain that this would be large enough. He told me yes. I pay the initial fee and arrange the **** The *** arrives on the Tuesday that it was scheduled to arrive. My movers a present. The *** is too small. I call PODS to inquire they confirm that that is what I ordered. They confirm that the size of the *** is for a dorm room. I request a larger *** immediately. I also request compensation and that 50% is taken from my total current quote for the mishap and their end. I'm told that they have to create a case and someone would get back to me. I'm also told that a *** can't be delivered until Saturday of that week. Not only is that a major issue I'll have no movers. I agree to it. I'm told that the *** cost more. I explained I understand but that should not be a cost to me because their rep made a huge mistake. They tell me that they can listen to the call. I ask them to listen to the call so that they can hear how many times I asked him was he sure the *** he was recommending was large enough. I requested a call regarding the difference in the price as well. I never received a call. However they are now charging me almost double my original monthly storage. I know that the *** is larger and the storage fee would obviously be more but no one has contacted me regarding the monthly fee or the case.I called everyday this past week to speak with *******************, I left a message everyday and he has failed to call me back. Friday I called to speak with his manager I was told they will call me. Rw

  

  Business Response

  Date: 10/27/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *******************. A review of the issue that gave rise to this complaint is currently underway. ************ has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provided contact information while the review proceeds.  We will continue to work with ************ as the compensation requested is under approval review and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that ************ feels her experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20763550
  
  I am rejecting this response because: I requested that they take 50% off the entire charge. They want to compensate me for the flight and the money I paid the moving company. They failed to contact me to tell me that my monthly storage fee would increase monthly after they sent me the wrong pod. They told me that they cannot take anything off of the delivery fee. I have paid out a total of $2778.60 as of today. Today I paid $1935 for them to deliver it to me here in *******. They told me today that they cannot pick it up in ********* until Nov 1,2023 they will deliver it to me on November 10, 2023. I was also told that if we don't arrange puck up by November 13, 2023. I'll be charged for another month. The monthly storage is over $300.00. I feel like I should not be rushed to empty the *** before being charged another month. I was afraid to pay them for delivery before getting the BBB involved because I felt like they would not compensate me. I should have 1 week to empty the ***. I can't afford to pay another moving company to help us empty the *** at this time. If they offer to give me the compensation that they offered today and 1 week to empty the *** without any additional charge and or pay for a moving company to empty the *** within those 3 days and give me the compensation they offered today. I'll agree. 
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/01/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer,*******************. On 10/31/2023, a ********************** representative and Customer reached an agreement involving a Customer Satisfaction credit as a resolution to their claim.  We are currently awaiting return of the documentation to enable the credit and *************, the refund will be completed, satisfactorily resolving the issue.
  

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods charged my card without my permission for $95.79. I want my money back for the unauthorized charge of $95.79 and apology for the terrible customer care Ive received as a value client whose always paid for storage on time! I was never advised of the charge nor can anyone give a clear explanation for my charge after calling pods 5 times now without resolution

  

  Business Response

  Date: 10/23/2023

  I am in receipt of your correspondence concerning PODS customer, ************************   On October 21st & October 23rd,  2023, contact to discuss the issue was initiated with *********************** in order to address billing concerns and work toward a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Customer account # ********* - Order # ******* - Two invoice dates (see invoice attachments for verification): 8/21/2023 & 8/16/2023 - Total amount charged: $2,525.31 (Please note: Discounts on receipt are result of seasonal promotion of 30%)- What the business committed to providing: PODs assured delivery of our belongings to our new residence on 8/30/2023. ONE HOUR before our scheduled delivery, PODs calls and says they are not delivering to our residence and that we must retrieve our belongings from their warehouse 45 minutes away, forcing us to pay more money out of pocket for Uhaul/gas. They absolutely failed to catch this when we initially scheduled our delivery. What kind of business waits until DAY OF delivery? The PODs rep that gave us this news directed us to customer service for any reimbursement. We've tried, and no one is helping us. - We have a dispute ticket opened with PODs to receive a reimbursement of $500 (for them not following through with their initial promise of delivery to our residence, for the additional unexpected OOP expenses we endured, and for the additional time/energy/labor/gas we used to retrieve our belongings). We've sent them every piece of information possible to get this situation rectified given the hassle their business has caused us, followed up via phone call, email, and voicemail, and they are not helping us. Every time that I call, customer service tells me they're leaving a comment on my case for the dispute team to follow up, they refuse to forward my call to a supervisor, and then I never receive a follow-up, thus we're left with no other option than BBB. When I ask for a timeline as to how long this dispute could last so I have some expectation and alignment, they cannot give me a single, straightforward answer, so I'm convinced they're trying to avoid their responsibilities of charging us for a service they didn't provide, and not taking accountability for the fact I spent extra money/time/energy to do their job.

  

  Business Response

  Date: 10/27/2023

  I am in receipt of your correspondence concerning PODS customer, *********************. As of October 24, 2023, we have resolved all concerns with ************ to his satisfaction.
  

• Initial Complaint

  Date:10/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pods increased and charged me more than i was quoted and agreed to when opening the account. They have chosen to ignore my requests for a refund of the difference and the total chaos of their mismanagement I experienced in between. GO SOMEWHERE ELSE!!!!!I was quoted on 9/2/23 for a long distance move. I have since been well overcharged my contracted amount and will not hear back from PODS on the matter. They kept raising the fees for each line item and even their reps couldn't justify their increase when i called in. Speaking to Pods and trying to get a resolution has become a part time job. They withdrew money from my account without my consent. They have invoices on their account page where you can make payments from, but they just take it out when they want and it doesn't show up on your Pods account. I want my refund of the difference of what i was quoted and what i was charged. I have already been told i would receive $75 for the extra day off work i had to take, but they recouped that with their overcharges of $432.06. The total amount i am due is $507.06.

  

  Business Response

  Date: 10/18/2023

  I am in receipt of your correspondence concerning PODS customer, ***** De La ****.   On October 18th, 2023, our PODS advocate spoke with ***** De La **** to address the scheduling and pricing that took place on the order.   We look forward to working with ***** De La **** in order to reach an amicable resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry.  We sincerely regret any inconvenience that ***** De La **** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** De La **** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:10/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently, I accepted a job in the ********, ******, area. I was living in the **********, ** area and needed my storage container shipped to my new address in ******. I called a PODS representative to schedule my move. The representative said that the move would cost over $5,000.00. I explained to the rep that I was originally quoted a smaller amount; however, I couldn't lock into that quote because I was waiting on a firm job offer, which is why my household goods were being held in this storage unit. The rep said he would speak with someone on his end to see if he could give me a discount, which he did, dropping the original $5,000.00 amount to $3,873.45. I agreed to the new amount and hung up the call. Later in the day, my credit card was billed for the $5,000.00 amount, not the $3,000.00 amount. I immediately called the billing department, and they then told me I'd have a customer resolution specialist reach out to me within 48 to 72 hours - which never happened. Driving across the US from AL to OR, I called the billing department asking for an update on multiple occasions but was given the same sorry they're working on it. In my opinion, this is a simple fix by removing the $5,000 amount and charging me the promised $3,000.00 amount. I was unable to use my credit card during this trip, and this was quite an inconvenience, not to mention that soon, I'll be charged interest on a charge that I didn't agree to. Lastly, it was uncalled for that, as the customer, I had to call repeatedly to get an update about this issue. It's now October 17th, and I've still not heard from anyone from PODS. I just want to be charged the promised amount and be done with this company.My PODS reference number ********.

  

  Business Response

  Date: 10/19/2023

  I am in receipt of your correspondence concerning PODS customer ******************************   On October 19, 2023, contact to discuss the issue was initiated with ****************** in order to address his billing concerns and the refund requested has been completed. 
  

  Customer Answer

  Date: 10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of charges made to my account: 8/8 - $5,091.55 8/16 - $452.35 8/25 - $492.80 When the container arrived, 80% of my belongings were damaged and considered a total loss by the insurance company. The settlement amount $7,624.09 which is the value of my items minus the depreciation of plus the deductible. However, when inquiring about the 6K in charges for the service provided, I have gotten nothing but the runaround. Ive tried to contact customer service numerous times without success. I have also filed a complaint and a customer satisfaction survey. Not once has a manager with the ability to make a decision contacted me after the move. I recently was given a phone number to call via email, and upon calling the number the voicemail stated that this person wouldn't be available for further notice. ************************* Customer Advocacy Resolution Specialist ************ ************************************ After contacting customer service again, someone had to instant message ***** while I waited on hold until he called me back. At the end of the call he pond me off on someone else just like ever other person Ive been in contact with has. I was told that someone would contact me no later then the end of business today, which has now came and went. He told me that he was speaking with:******************************* Customer Advocacy supervisor ************ ************************************ I also recently reviewed my agreement paperwork and it makes no mention of the service itself in regards to the insurance claim. I find it extremely difficult to have paid PODs roughly 6k for a service that delivered all of my possessions in complete disrepair. Then having to wait 2 months (without furniture) from the time the claim was made until the investigation was complete only to find that the service fee was not included in the settlement. I can provide all of the information mentioned above including the findings from the insurance company.

  

  Business Response

  Date: 10/18/2023

  I am in receipt of your correspondence concerning PODS customer, ****************************   On October 18th,  2023, our PODS advocate spoke with *************************** to advise we would not be able to meet the request for compensation or waive fees for the move that was completed as the contents damage claim was handled by Unirisc.    
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *************************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *************************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired pods to move my household contents from ******, ** to *********, ** in mid-July 2023. Our pod was loaded and secured for transport on 7/31/23 but was not picked up from our home until 8/3/23. On 8/4/23, I received a phone call from pods headquarters in **********, ** that our pod had been involved in an accident during transport to the local ****** storage facility. The truck carrying our pod had gone off the highway and rolled over. The pod was still intact, so we were given the option to continue and have it sent to CA to determine specific damage to our contents. I was told we have 60 days to itemize and report damage and claims to pods once we receive delivery. The pod was delivered 9/26/23 and there was considerable damage to our property. I've called pods every week to get this claim resolved/acted upon and they don't respond either by phone or email. I was informed just today that our original case was closed on 8/18/23! Nobody ever disclosed that fact and of course nothing was done yet. The original case number was: ******. The new case number is: ********. Thank You.

  

  Business Response

  Date: 10/20/2023

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *****************************. A review of the issue that gave rise to this complaint has been completed. The case referenced by ******************** was originally created so that our resolution team received notification of the issue and could inform ******************** of the situation. Once contact was made and ******************** was notified, the case was temporarily closed as, during the initial notification, ******************** confirmed that he would continue storage. At this time, ******************** was also advised to follow up with PODS Enterprises, LLC upon inspecting his contents for damage. An insurance claim would be filed with the 3rd party coverage provider to handle the claim upon confirmation. We regret that there was a breakdown in this process however, on 10/20/2023, an email was sent to ******************** advising that an insurance claim was filed on his behalf. The insurance company, UNIRISC will continue to work with ******************** until the review is complete and will provide details and appropriate resolution, accordingly.

• Initial Complaint

  Date:10/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On oct 7, 2023 a driver delivered my pod. The landlord placed markers where he wanted pod placed. Driver is not friendly puts it in the area near where i asked for it to be put. Oct 14, 2023, same driver went to pick up pod to deliver it to new address. He called me and told me a truck was in the way. I nicely asked him to knok in the persons door and ask them to move it. He refused n said he aint knocking on no door n told me id have to reschedual. I told him ill call the landlord n have him call the guy to move his truck.Driver shows up at my new home. Backed in a bit n got out to look. I mentioned to him that the door is not on the right end. He told me i pick it up the way i want n deliver it the way i want. I asked him well than what is the purpose on the website that asks many questions about the placement of the pod and placement of the door if it dosnt get put that way. He mentioned that he cant put the container up the driveway because of a wire. I can understand that. I tried to explaine it was for my servaliance camera and we can move it. He didnt want to hear it. He had no patience what-so-ever. I asked him about the door again and he told me he aint turning it around. He told me hes takeing my things to ************** can pick the s*** up there. I told him put it down he isnt taking it anywhere. My ex has been breaking into my homes i have 11 cameras up to protect my things fom ******** put the pod next to the street with door facing road. Only place my cameras dont cover. He tore up my lawn in 4 spots. This guy should not be in front of any customers. He is rude, he dosnt follow a pre planned plan. He does what he wants and customer is not allowed to ask ?. He had me crying. Now he has my pod out in the open im trying to hide from my ex. Not only can i not get out my driveway. The neighbor cant see to get out hers. Its Saturday, i have to wait till monday. And im going to be charged $115. To reposition the pod. Apparently his boss was on the phone

  

  Business Response

  Date: 10/17/2023

  I am in receipt of your correspondence concerning PODS customer, ************************     On October 16th,  2023, our PODS advocate spoke with *********************** and advised the repositioning fee would be waived.    The property damage claim will be handled by one of our PODS claims specialist who will be reaching out directly to *********************** to address those specific concerns. 
   
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired PODS to move our home from ** to *********** in June 2023. At this time we did not know exactly where our final destination would be as our hope had been to purchase a home in the area around our new jobs. At the time we contacted PODS, my wife made it clear that in June all we needed was storage and that we would request our *** be moved to our new home when we either purchased or rented a home. For the purpose of getting a quote, she gave the PODS representative the zip code for my new job so that we could compare shipping rates with other vendors. Ultimately, we decided to hire PODS for our moving needs. In June, we packed our *** and then noticed that after it was picked up from our home in **, it was moved to a facility in *************. At the time, we did not think this was a problem. Later, after finding a place to live, my wife called to schedule our PODS delivery. This was when we were notified that there would be an additional transportation charge because the warehouse in MA did not service the neighborhood where we purchased a home in **. This is the charge of ****** that we are disputing. My wife asked why our *** was ever moved from ************ if transporting it again from MA to ** would incur an additional charge, and the PODS representative she spoke with informed her that the *** had been moved to the warehouse nearest to the zip code she had provided when she was getting a quote. She asked if the *** could have simply just stayed in ** so that we would not have been charged the additional milage and the representative verbally admitted that an error had been made. At this time, my wife requested that we not be charged for this additional milage and the representative told her that she would forward the case on to her manager. This was in July, 2023. Since then, my wife has made numerous attempts to contact PODS to resolve the matter as shown in the email chain attached. As of 10/12, she has still not received any communication from PODS.

  

  Business Response

  Date: 10/19/2023

  I am in receipt of your correspondence concerning PODS customer, *********************. As of October 18, 2023, we have resolved all concerns with ************** to her satisfaction. 

  Customer Answer

  Date: 10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************