Complaints

This profile includes complaints for Cerebrum IQ, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cerebrum IQ, Inc. has 2 locations, listed below.

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  Cerebrum IQ, Inc.

  1034 E Brandon Blvd #305 Brandon, FL 33511

• 

  Cerebrum IQ, Inc.

  1032 E Brandon Blvd #2825 Brandon, FL 33511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to give a refund, claiming I skipped the trial period. I was, in fact, charged for the trial period (which is 7 days) then charged a week later the monthly charge, even though I cancelled it immediately following the test results. I sent proof of this via email and they still refuse to refund me! They copy and paste the same response to every email you send. No phone number to speak to anyone. Completely scamming people. DO NOT USE THEM!

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** had an advertisement to take an IQ test I in no way consented to any subscription. They are now building me on a monthly basis for nine dollars aFacebook had a advertisement to take an IQ test I am no way consented to any subscription. They are now billing me on a monthly basis for $9.99. This needs to stop this is a scam and I want to refund.

• Initial Complaint

  Date:09/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I clicked on an ad for an IQ test on Instagram. The process was deceiving. They say you can take the test for $1 and then oddly charge you for $0.50 twice. They are not upfront and obvious about what they're doing. They are tricking unsuspecting people into an automatic subscription. I contacted the seller for a refund explaining the situation and misunderstanding but they refuse to provide a refund even though I didn't even access their website after taking the test.

• Initial Complaint

  Date:09/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A simple $1 IQ test turned into a $29.99 monthly charge. I was unaware of the continual charge per month, which should have been made up front. I have requested a cancellation from the company. I would like to help others in this same position, as many like me, probably would not read the fine print.Thank you for your attention in this matter. ***** ******

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 4. Sept 6, my ****** account was charged ************** thought survey was free. I do not remember auth ***** for this. Please refund paymtResp: I can understand how confusing it would be to see an unexpected charge, especially when you thought [it] was free.I've thoroughly reviewed your acct. and I can see when you signed up, you chose to skip our trial period to take *** of one of our promo offers. I understand there may have been some confusion about the terms our refund policy/***********************************************************************, spec states promotions are non-refundable.I know this isn't the answ you were hoping forMy response:No, this is neither the answer I was looking for nor deserve.I am going to rpt your company to theSCDCA and BBB The fact that you have an auto response to emails like mine showshow frequently you receive complaintsCerebrum:Sep 6, 2025, We apologize for the delay and want to assure you that our team is actively working on providing a resolutionSent a thank you and reced email that said they were glad I was satisfied? Wrote again that I was not.I can see your subscription was already canceled on 2025/09/06. There should be no charges after that day.However, I want to be completely transparent with you - I don't have the abil to process refunds for previous charges like the $29.99I can confirm you're completely protected from any future billing - no more charges will occur after your cancel ******* resp: You are saying as long as I pay you $30, you will not charge me more and go away? Thats low level ************ this how you make money, grabbing whatever *** you can get from 1000s of people who do not realize they will be charged or notice of starting a subscrip?I disputed the payment on my credit card since it was still pending. I dont want to get a late fee or mark on my credit score. Can you help me with this please?

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on ******** I saw a post to get your IQ for $1 so I approved this charge. However, without my knowledge, CerebrumIQ sent an email telling me they would charge me $29.99 if I didn't cancel within 7 days. I had no reason to think I needed to check my email for this scam, so I was not aware of the charge until I saw it had been paid with ******. I immediately cancelled this scam of a subscription, and then messaged the company regarding this unauthorized charge, and asked for the proof of my consent. They told me the billing team could give me this info. So I asked how to get ahold of them, and then I was told that there really wasn't a billing team, so therefore nothing would be done.

• Initial Complaint

  Date:09/08/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/25, I received a notification from my Apple Credit Card that there was a charge of .50 that I needed to approve from Cerebrium IQ. I declined this charge, as I had no idea what it was and thought someone was attempting to put through a small fishing scam charge first before attempting a larger scam charge. I figured I had thwarted the attempt and blew it off, since I have it set up to approve any and all charges before they can go through to prevent such things from happening. Then, on 8/29/25, 8/30/25, and 9/4/25, this same business attempted to put through a charge of $29.99. I did an online search and found that this is in fact a business, and one of the search suggestions was "I did not authorize this charge." I clicked on it, and it stated that you did in fact authorize the charge when you accepted a 7 day trial and must click another link to cancel. This is a blanket statement to anyone who clicked this link. I have never started a 8 day trial and again, have no idea what this business does or why they are charging me. At this point, I'm afraid to even click a cancel link because 1) that would imply I had started something to cancel, which I did not, and 2) if they are willing to do something this dishonest to begin with, I don't want them having additional personally identifying information that they can use. What I want right now is for them to stop charging my card and no further contact from this business. This is ridiculous and fraud. There is no order number or tracking number of any kind that was submitted to my card - all that was showing was the web address.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with ******************** for IQ testing. Im satisfied and have paid for the service. They include a subscription and state that it can be cancelled. Ive been trying to cancel for a few months. They have a site to cancel however it does not recognize any email I try to login to which includes where they sent test results and have sent automated replies. They have a phone number and support email. The phone number is always busy. The email never has anything more than automated replies. *** filed complaints with my credit card company to no avail, charges have now increased from them. I now have to cancel that card and start a new account. This company is an obvious scam. With no way to cancel the account I will continue to receive automated charges of $9.99, twice per month. Which yesterday suddenly became 3 charges.

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used to take the original Cerebrum. My doctor asked me to stop, saying it was a scam product. I wrote the company for a refund with nobredults. Now I see two or three minimum charges for the same product with an added figure at the end. Total scammers!

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company ruses you to pay $1 for an iq tests and then charges you monthly but doesnt have it clearly marked on the website that they will charge you a monthly subscription. This is bad business practice and they should be forced to do a disclaimer and let people know about future charges openly.