Complaints

This profile includes complaints for Cerebrum IQ, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cerebrum IQ, Inc.

  1034 E Brandon Blvd #305 Brandon, FL 33511

• 

  Cerebrum IQ, Inc.

  1032 E Brandon Blvd #2825 Brandon, FL 33511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company refuses to cancel my subscription. I have provided email addresses and they say I do not have an account, yet they continue to bill me. I can provide a screen shot of the bill.

  Business Response

  Date: 06/14/2025

  Hi there ****,
  Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
  We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
  We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
  If theres anything further we can assist you with, please dont hesitate to let us know.
  Warm regards,

  Leigh
  Escalations Team 

  Customer Answer

  Date: 06/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have already refunded my money. Thank you for your help!!
  
  Sincerely,
  
  **** May ********

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for an IQ score for 99 cents and of course they charged me $14.99 a week later. I actually did not realize this would be the case. I have no more use for their services and asked for a refund. They refused.

  Business Response

  Date: 06/13/2025

  Hi there ***** ,
  Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
  We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
  We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
  If theres anything further we can assist you with, please dont hesitate to let us know.
  Warm regards,
  *****
  
  Escalations Team 
  

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continued my subscription without authorization and charged me $14.99, which overdrafted my bank account for 2 days, which cost me $64 in late fees. I wish to receive my money back, as in the $14.99 PLUS the overdraft fees acrued due to their fraudulent transaction.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw this online IQ test which I took, and they charged me .75cents to view the certificate, the name of the company is CerebrumIQ, I didn't sign up or subscribe to further service but found out just today that they have been charging me since early May every week $22.99. There is nothing I am using the service for as yo subscribe so I want them to refund ****** will find attached the initial payment and the subsequent charges

  Business Response

  Date: 06/03/2025

  /Hi there,
  Thank you for reaching out to us and for your patience while we reviewed your concern. We deeply regret the unsatisfactory experience youve had and sincerely apologize for any inconvenience caused.
  We want to confirm that your subscription has been canceled as requested. Additionally, all charges have been refunded to your original payment method. Please allow up to 7 business days for the refund to reflect in your account, depending on your bank or card issuer.
  We greatly appreciate you giving us the opportunity to address this matter. Your feedback is invaluable as we work to improve under new management, and were committed to making necessary changes to enhance our customer experience.
  If theres anything further we can assist you with, please dont hesitate to let us know.
  Warm regards,
  Escalations Team 

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a game/test on ******** on 4/6/25 and authorized a $.99 charge for the results. However, now they are charging me $14.99 every week and I never authorized any subscription. I have contacted them multiple times to cancel the subscription they believe I have, only to be told that they have no record of my account and they cannot cancel a subscription since I don't have an account. I've contacted their "cancellation bot" as they described in an email to me. That bot says the email doesn't match any accounts on file, yet they email me and charge me. It is incredibly frustrating because they continue to take money automatically from my Apple Wallet. I have to keep my Apple Wallet at zero at all times because it tries to hit it for $14.99 every few days! How can I make them stop? I can't get ahold of any person and their bot says I don't have an account. I've read so many other people are having the same issue. This scam has to be stopped. Please help. I cannot reply to the emails they send as they are a no-********************************

  Business Response

  Date: 06/04/2025

  Tell us Hi there *****,
  Thanks for reaching out and for your patience.
  In attempting to action your request, weve noticed that there is no subscription on the system under the email address youve provided. Please could you send us the email you signed up with so we can locate your account?
  Alternatively, could you please provide us with the following information regarding your initial payment to help us find your account:
  The exact amount and date of the charge.
  Payment method (Card, Apple Pay, ****** Pay or ******)
  If you paid with your card, please provide the last 4 numbers and card type, as well as the cardholder's full name.
  A clear and detailed screenshot of the charge.
  As soon as we can locate your account, well proceed with a full refund, not to worry.
  Thank you, we look forward to hearing from you soon!
  Warm regards,
  *****
  Support Team why here...

  Customer Answer

  Date: 06/04/2025

   
  Complaint: 23409659
  
  I am rejecting this response because:
  This is the standard answer this scam service tells everyone. They say there is no email that matches because I never set up and account and never subscribed to their service. I paid for quiz results for $.99 and that is all. They sent me the results to my email address. That is the only email address I have given them. Every communication I have from them is this email doesnt exist yet they continue to bill me. How can I get them to stop? This is a scam. 
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for an IQ report with cerebrum that stated it was a 99 cent charge. Fine print that was unreadable in browser apparently states that you will then be signed up for a subscription. No email was sent to confirm this and no information was provided on what you were subscribing to and what kind of information, etc you could access. Could not locate where the charge was coming from, not in the App Store or listed on the purchase subscriptions. Requested cancellation, which was ignored only to have two additional subscription fees removed from my account. After further investigating multiple people have had similar issues with this company. They are using a marketing scheme to deliberately scam people. They should be shut down. Ads on ********, etc should be banned if they continue to do business like this.

  Business Response

  Date: 04/29/2025

  The subscription associated with ********************************* has been canceled and refunded.

  Customer Answer

  Date: 04/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a 1-week trial period for $0.99 on 4/7/25. I was charged two separate charges of $0.50 totaling $1.00. Not a big deal, but not what was listed and agreed to. I paid this amount to get a copy of my report and was charged an additional $9.99 for said report. I don't believe I agreed to pay $9.99 anywhere for my report but the corresponding email confirmation suggests that I did. I'm thinking, "Ok, maybe you pulled one over on me, but that stops here." I go through the website to cancel my account and any subscriptions on 4/10/25. I used their chatBOT to cancel per their instructions. The chatBOT did not confirm my cancellation, just said "thank you" and tried to move on. I further requested the chatBOT confirm my cancellation and it did. I have a screen shot of this dialogue. The trial period was due to end on 4/15 and be renewed the same day. I received a fraud warning from my bank saying that a $14.99 charge was being attempted by ************************** on 4/14 and it was denied twice. The charge was attempted again on 4/15 and went through. I want my money back $14.99+$9.99=$24.98 and any and all subscriptions cancelled.

  Business Response

  Date: 05/01/2025

  Subscription associated with ********************************** has been canceled and refunded.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in 2024 I had a subscription which I cancelled. In 2025, all I wanted to do was check my test results from back in 2024. All of a sudden Cerebrum reactivates the subscription and starts charging me $20 every week. I did NOT ask to reactivate the subscription. I did NOT authorize Cerebrum to start charging me for a active subscription. I JUST WANTED TO VIEW MY TEST RESULTS FROM 2024 FOR WHICH I DID HAVE AN ACTIVE SUBSCRIPTION AT THAT TIME. I sent an email to Cerebrum stating that i DON'T want a subscription, to CANCEL the subscription, and STOP charging me and REFUND what they DID charge me. My subscription was CANCELLED in 2024. NO ONE authorized Cerebrum to reactivate the cancelled subscription!

  Business Response

  Date: 04/15/2025

  The subscription has been canceled and refunded.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cerebrum IQ failed to provide appropriate notice of a subscription beginning upon my completion of a simple $0.99 IQ test online. My card was charged a subscription fee of $14.99. This business is also deliberately using poorly learning ** technology and disguising it as a human support agent. I was asked to use the chatbot to connect to an agent. When prompted to connect me to an agent: The chatbot only repeated to use the chatbot to connect to an agent or email the support team for further help. Upon emailing my request to the support team, I received 4 automated emails in a row stating my case had been reviewed. Clearly, nor the tech or the humans at Cerebrum IQ reviewed my refund request in a matter of less than 60 seconds. ChatGPT, Gemini, and other **s all take a few moments to create a response. The ** being used at Cerebrum is maliciously deceptive.

  Business Response

  Date: 04/24/2025

  Hi there,

  I hope this message finds you well! I wanted to reach out regarding your recent inquiry about your Cerebrum IQ subscription.

  After a thorough check in our system, I couldn't find any active subscriptions linked to your email address. No worries though, I'm here to help sort this out!

  A couple of quick things to consider:

  1. Could you please double-check the email address you provided for any typos? Sometimes a small mistake can make a big ***********************
  2. If you're certain the email is correct, then good news - you don't have any active subscriptions at the moment, which means you won't be charged going ********************

  It's possible that a previous payment attempt might not have gone through successfully, which could explain why there's no active subscription on your account right now.

  The great part is, you don't need to take any further action at this point. However, if you have any questions or if there's anything else you need assistance with, please don't hesitate to reach out. I'm always here to help!

  Wishing you a fantastic day ahead!

  Best regards, ***** Cerebrum IQ Customer Success Team

  Customer Answer

  Date: 04/24/2025

   
  Complaint: *****************************************************************************************************************************************************
  
  I am rejecting this response because:

  CerebrumIQ has already canceled my anccount and processed a refund to me. This is likely why they cant locate an active account with my email address today. I am satisfied with their refund to me, but their response here lacks some additional research.
  
  Sincerely,
  
  ****** ********

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased results for a 0.99 quiz I took with their website. I never received these results. I was then charged $14.99 on 3 separate occasions without my awareness. I never received any services from this company. I reached out to them, and they refunded only 1 payment of $14.99. When I responded requesting the remainder of the refund, they never got back to me.

  Business Response

  Date: 04/30/2025

  The subscription associated with ******************************************************************************* has been canceled and refunded.

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have checked my ****** account and see that the refunds are processing.
  
  Sincerely,
  
  ***** *******