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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 283 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have two charges on my bank account that I did not make to this company. 1/21/23 @ 406 pm for $6.95 and again in 1/23 for $6.95. How do I get my money back.

    • Initial Complaint

      Date:01/23/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These crooks advertised "free" compression socks, if you "just pay shipping". Shortly after placing my order, I not only received a confirmation for my order, but two complete strangers' names, addresses, and phone numbers. I woke up this morning to a notification, saying the company tried charging me over $37. When I attempted to visit their website, to see what was going on, there was no way for me to log in, or create an account. I visited their ******** page, and saw the dozens of poor reviews, for this COMPLETE SCAM OF A COMPANY. Taking advantage of at-risk/elderly people, with their website that's impossible to navigate, and hiding shady ******************* behind a series of links.

    • Initial Complaint

      Date:01/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like most complaints against Backsolutionstore.org, I ordered a pair of compression socks and did not want a subscription. Their telephone number does not work, I sent an email to stop my subscription, but again, you have no proof as it is on their website. I would suggest that Shopify shut them down as they are running on their E Commerce solution. They are a scam. I was charge 2x at *****. I want this refunded.

    • Initial Complaint

      Date:01/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought on Jan. 4th compression socks 1 pr. Just had to pay ***** for **** 10 days later now there is a charge for 37 dollars. I emailed them and they said I joined their club. This was not made clear to me anywhere on their website that a monthly membership would be charged. For what? This is a scam I have demanded a refund but doubt I will get it. Backsocksleeve is a scam. Also goes under back solutions.com. ***** was take from my account Jan 14. The order was Jan 4th. The email said if I didnt cancel my membership within 14 days another charge would come out..WHAT MEMBERSHIP?..the order read xx905 and a second number was ******* FL125708350430.. please help me get my money back. I have no extra funds for this. This is a scam for sure.

    • Initial Complaint

      Date:01/17/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB: On 1/6/23 I placed an order for a pair of "knee savers" from this company. My cc was charged $59.95. I received the item on 1/9/23 and that same day, one of the straps came off! I tried to call the company to report the item as DEFECTIVE, but all I receive is a voicemail that tells the customer to send an email to *********************************** I sent them an email requesting an RMA number; as they state that without an RMA number, you cannot return the item. My email was SENT BACK to me as "undeliverable". I checked to make sure I had the correct email address, which I did. I am starting to think that this company is a fraud; and that such an email address does not exist. They also do not answer their phone either! I feel they just took my money! I am requesting FULL refund OF $59.95! I also would appreciate an RMA number sent to me via this letter so that I am able to RETURN the item back to them!!!! Thank you for your assistance to this matter.

      Business Response

      Date: 01/19/2023

      We do not have a customer with an account this name. I do see this email and this customer has been refunded days ago??? 

    • Initial Complaint

      Date:01/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/11/22, I ordered compression socks and $24.97 was debited from my credit card. I did receive the product, but I see now that three more payments have been deducted from my account. As with others who have filed complaints, I have not been able to get in contact with anyone in the company.

    • Initial Complaint

      Date:01/10/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It is against backsocksleeve.com They had an advertisement for free merchandise and I only had to pay for shipping fees but I am being charged a monthly fee and I never agreed to it. And I didn't get exactly what I had been told I would receive.

    • Initial Complaint

      Date:01/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 8, 2022 I complained and reimbursed odd # of **** told me no more charges. They have been charging my account starting!!September 9, 2022 $20.00 October 3, 2022. $24.97 October 31, 2022. $24.97 December 5, 2022. $24.97 THE ***** #for them ************** This is a very small personal account that I dont do a lot in so Ive been very *** in checking it and being to trusting. Please they shouldnt be able to get away with this, STOP THEM!!

    • Initial Complaint

      Date:01/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/29/22 I was checking my bank statement this morning. This company **** $6.95 from my account. Never heard of them. I called them this morning. They have no record of any transaction. I have called the following numbers to no avail.************ ************ ***************.Just return my money to my bank.

    • Initial Complaint

      Date:12/22/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** an online purchase from backsocksleeve.com with the understanding I would receive a pair of compression socks for the one time fee of $6.95 for shipping. That was back in June I believe and since then each month on or around the 20th I've been charge $24.97 on my Venmo account. July, August, September, and November and December I was charge $12.57 I tried to look up the company on the internet to contact them and it doesn't seem to exist. I have numerous screenshota of my transactions. I've also seen similar complaints about this company regarding the exact same issue.

    Back Solution Store is NOT a BBB Accredited Business.

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