Reviews

Review Details

• Review fromMichelle D

  Date: 08/01/2025

  1 star
  Buyers beware this company is a fraud and massively overcharges. They present themselves as the preferred ticket seller but they are absolutely not. They purchase the tickets at a fraction of the cost and then mark them way up. I fell for this trap and once I got the email confirmation which was full of errors I realized I had made a mistake. I tried contacting them immediately to get my money back and they hung up on trying to leave a message, and their live chat disconnected me.
  I filed a complaint through email immediately and finally got a call back and to no surprise they will not refund my money. They say I got what I paid for. What I paid for is 4 tickets to the Wizard of Oz - Sphere in which I paid $994 and could have got them through ticketmaster for $436. So I was scammed out $558. Which is super unfortunate. I wish I had noticed sooner this site was a scam site and not the actual ticket retailer.
  I have filed a dispute with my bank in hopes to see a refund, but not sure where it will go.
  Absolutely do not use this company for anything at all. They are a terrible dishonest company and this sort of thing should be illegal.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for sharing your experience. We understand how frustrating it can be when there’s a difference between expectations and how ticket marketplaces work, and we appreciate the opportunity to explain our process.
  GoTickets is a secondary ticket marketplace, not affiliated with any venue or box office. We work with independent, verified sellers who set prices based on market demand. Because of this, prices may be above or below the original face value. This pricing structure—along with all service fees—is clearly disclosed prior to purchase, so customers can make informed decisions before completing checkout.
  All orders are backed by our 100% Buyer Guarantee, which ensures valid tickets and secure delivery in time for the event. While we respect every customer’s right to compare prices, differences in cost across platforms are due to the nature of ticket resale and are not considered grounds for cancellation or refund.
  As noted during checkout and in our Terms & Conditions, all sales are final. This is consistent with most resale platforms, where tickets are often non-replaceable, time-sensitive items.
  We also take customer service seriously and continuously monitor our support channels to ensure availability and quality. If you had trouble connecting with us, we’d like to look into it further and welcome the chance to assist with any remaining concerns. Please feel free to reach out via our live chat with your order details.
  Warm Regards,
  Go Marketplace LLC

• Review fromChris S

  Date: 07/30/2025

  1 star
  Beware! They appear to be the primary seller but are actually a shady reseller. They insist all sales are final. Total scam.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for your feedback. We understand how important it is to know exactly who you’re buying from when purchasing tickets online, and we appreciate the opportunity to provide some clarity.
  GoTickets is a secondary ticket marketplace, where independent sellers list tickets to events across the country. We’re not affiliated with any venues, and we do our best to make this clear on our website and during the checkout process.
  Ticket prices on our platform may be higher or lower than face value depending on market demand, and all fees and delivery timelines are disclosed before completing your purchase. Every order is backed by our 100% Buyer Guarantee, which covers ticket authenticity and on-time delivery.
  As is standard for most resale marketplaces, all sales are final, and this is outlined during the purchase process. That said, our team is always available to help with any questions or concerns you may have about your order.
  If there’s anything we can do to further assist you, we’d love to help—please don’t hesitate to reach out via live chat.
  Sincerely,
  GoMarketplace LLC

• Review fromSarah K

  Date: 07/28/2025

  1 star
  I was mislead/misdirected to purchasing tickets to an event from Go Tickets from the event website directly. They will not refund my money, and I don't even have the tickets yet. Apparently I am not allowed to resell my tickets that I purchased from them on their own platform. I've been getting daily calls to "help me" from some offshore support staff, and the chatbot/chat representatives are useless. Every time I call back, there is no answer and then the answer service eventually hangs up on you. Do not buy from this site!

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for sharing your feedback. We understand how frustrating it can be when expectations around ticket delivery or platform functionality don’t align with your experience, and we appreciate the opportunity to provide clarity.
  GoTickets is a secondary marketplace, where independent sellers list tickets for events nationwide. We are not affiliated with any venues, and all key details—including pricing, delivery timelines, and the all sales are final policy—are disclosed prior to checkout.
  Our 100% Buyer Guarantee ensures that your tickets will be valid and delivered in time for your event. In some cases, ticket delivery depends on the seller’s release timeline or transfer platform, which can vary. We’re committed to supporting each customer through that process and provide reminders to assist with completing ticket acceptance.
  Currently, GoTickets does not offer a resale feature through our own platform, but your tickets may be transferrable elsewhere depending on the format and issuing provider.
  We also want to ensure your experience with our customer service is a positive one. If you had trouble getting through, we’d like to look into it further. Please reach out via live chat or email with your order number so we can help directly.
  Sincerely,
  GoMarketplace LLC

• Review fromSophie M

  Date: 07/18/2025

  1 star
  Cannot get a hold of anyone to refund my way overpriced tickets that I unfortunately got scammed into purchasing by pressure that they would run out. The theatre charges way less and there were plenty of tickets.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for sharing your experience. We understand how pricing differences and the urgency to secure tickets can feel frustrating, and we appreciate the opportunity to explain how our service works.
  GoTickets is a secondary marketplace, where independent sellers list tickets to events nationwide. Prices may be above or below face value based on current demand, and this pricing model is clearly disclosed before checkout so customers can make informed decisions.
  Every order is protected by our 100% Buyer Guarantee, which ensures valid tickets and on-time delivery. We also outline during checkout that, like most resale platforms, all sales are final due to the nature of ticket inventory.
  If you need help accessing your tickets or have questions about your order, our support team is available via live chat and happy to assist.
  Sincerely,
  GoMarketplace LLC

• Review fromPaula W

  Date: 07/15/2025

  1 star
  Ordered 2 seated tickets to Lord Huron in Boston.
  They sent standing room only tickets. The person I complained to agreed that the site was misleading, but no refund. Insurance I paid for said I did not qualify for a refund.
  Terrible site. Do not order from this site!

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for your feedback. We understand how disappointing it can be when tickets don’t turn out as expected, and we appreciate the opportunity to clarify how our service and protections work.
  GoTickets is a secondary ticket marketplace, where independent sellers list tickets for live events. We’re not affiliated with venues, and we strive to make that clear on our site and during checkout.
  Here’s how our 100% Buyer Guarantee supports you:
  100% Purchase Protection – If there’s a problem using your tickets, we guarantee either a full refund or a replacement, including service fees.
  Verified, Authentic Tickets – We work exclusively with trusted sellers to ensure every ticket is genuine and grants access to your event.
  On-Time Delivery – We deliver your tickets in time for the event. If any unexpected delay arises, we’ll reach out promptly to resolve it.
  We let all customers know during checkout that, like most resale platforms, all sales are final. Despite this, our team is committed to helping with any ticket or delivery issues.
  If your tickets don’t match what you ordered, or if there’s anything else you'd like us to review, we'd love to assist. Please reach out via live chat with your order details.
  Sincerely,
  GoMarketplace LLC

• Review fromVencine K

  Date: 07/14/2025

  1 star
  GoTickets disguised themselves as primary Tanglewood ticket sales for the Boston Symphony Orchestra on Facebook. They were vague about which seat the high priced ticket available would purchase. Delivery of tickets was prolonged and confusing. QR Code issuance was delayed. The emails stating here are your tickets did not provide the final ticket with QR Coding. I could not access the tickets and had to go to the box office to have them located and printed. BSO ticket office recognized the tickets I purchased and printed them. BSO should not do business with GoTickets as they called themselves in their emails confirming my ticket purchase which was 125% over the actual ticket price. I was scalped. Most seats were empty in the back half of the venue.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for sharing your experience. We understand how important it is to feel confident in your ticket purchase, and we appreciate the opportunity to clarify a few key points.
  GoTickets is a secondary ticket marketplace where independent sellers list tickets for events. We are not affiliated with any venues, including Tanglewood or the Boston Symphony Orchestra, and this is noted during the purchase process.
  Pricing is set by the sellers based on market demand, which means tickets can be listed above or below face value. Delivery timelines vary depending on when the seller provides access, but every order is protected by our 100% Buyer Guarantee to ensure tickets are valid and delivered on time.
  We regret any confusion with the ticket transfer process and are glad the venue was able to assist you. While all sales are final, our support team is always available to help with ticket delivery or access concerns.
  If you’d like us to review your order further, please feel free to reach out via live chat with your order number.
  Sincerely,
  GoMarketplace LLC

• Review fromNicole N

  Date: 07/11/2025

  1 star
  HORRIBLE experience! A few weeks ago I bought two tickets through Go Marketplace (aka GoTickets) to a play that is now one week away (Aug 18).
  
  I was unhappy with the seats but because their sales are final, they suggest you resell them on another site called Lysted. I listed my two tickets on Lysted and was notified last night (Aug 10) that they sold! I was so happy even though I took a loss, at least I got some money back. However, because I'm new to Lysted, I do not get my money until 10 days AFTER the event occurs (Aug 28).
  
  I felt confident in the sale with the Lysted site, so I went and bought two new tickets for the same play, this time directly through the vendor hosting the play.
  
  Approximately 12 hours later I received an email from Go Marketplace (aka GoTickets) that they were re-issuing my ticket's barcodes and in doing so, they CHANGED MY SEATS! Keep in mind, MY ORIGINAL TICKETS WERE ALREADY RESOLD!
  
  I contacted Go Marketplace asking for my original seats back and they refused, saying the new seats are valid because they are the same section/row. However I went from aisle seats to middle seats. And again, MY ORIGINAL TICKETS WERE ALREADY RESOLD!
  
  So I had to contact Lysted to try and update my order - who sent the request off to an internal department, that I am now at the mercy they will approve the new tickets and not cancel my resale which would leave me with tickets I can no longer use and out the money from the resale.
  
  This is beyond shady as it is Go Marketplace who suggests you resell them if you don't want them anymore and who suggested Lysted! How can you suggest someone resell their tickets, if you can reissue/change tickets whenever you want?! I think something shady is going on between the two businesses.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for taking the time to share your experience. We understand how upsetting and confusing this situation must feel, and we appreciate the opportunity to clarify how our marketplace and partner services work.
  GoTickets is a secondary ticket marketplace where independent sellers list tickets for live events. As outlined during purchase, ticket listings are subject to change if sellers reissue tickets for any reason, which is sometimes necessary to ensure valid and secure delivery. In these cases, seat locations are always maintained within the same section and row when possible, and the tickets remain fully valid under our 100% Buyer Guarantee.
  When customers no longer wish to use their tickets, we offer resources to help—including a resale option through Lysted, a separate resale platform. However, GoTickets does not control Lysted’s fulfillment timelines or payout policies, including when funds are released for newly registered sellers. We understand that reissued tickets after a resale can create challenges, and we are actively working to ensure better alignment and communication when these situations arise.
  While all sales are final, as noted during checkout, we remain committed to providing assistance where possible. If you haven’t already, please reach out to our support team via live chat with your order number so we can review the issue further and help coordinate next steps.
  Sincerely,
  GoMarketplace LLC

• Review fromAndrea W

  Date: 07/11/2025

  1 star
  Purchased two 3 day passes for Essence Fest. Denied entry for days 2 & 3 because the tickets were not working. After multiple chats, 2 customer phone calls and tired of lies about them opening an investigation 7/5, 7/9, & 7/11 nothing has been resolved. I am frustrated with this company and believe a Fraud investigation to their practices & policies should be opened. There are no supervisors to escalate too, no one returns calls from staff and everyone you talk to is opening an investigation. I’ve never had an investigation opened 3 times for 1 matter before anywhere else. Stay away from this company they are corrupted and are trying to steal people’s hard earned income. I do not recommend and hope the damage they cause to their customers comes back tenfold!

  Go Marketplace LLC

  Date: 08/06/2025

  We take reports of non-working tickets seriously and initiate investigations promptly to work with sellers and delivery platforms when something goes wrong. We also recognize how important it is for customers to feel supported through that process, and we're actively working to improve both communication and escalation availability during time-sensitive issues.
  While all sales are final, our priority is to ensure that every customer receives what they paid for—and we encourage you to reach back out through live chat with your order number if the matter remains unresolved. We’d like to take another look and ensure the investigation has moved forward appropriately.
  Thank you again for your feedback—it helps us identify where we can better serve our customers moving forward.
  Sincerely,
  GoMarketplace LLC

• Review fromDarwin D

  Date: 07/10/2025

  1 star
  Zero Stars and if there is some called negative Stars, they deserve it. This is the most frustrating morning I have had in years. It is impossible to talk to a real person at this company, and the automated bot system keeps disconnecting me. The company has made a mistake, and there is no way I can be assured I am going to get the tickets I just paid for.
  
  I will Never Never Never Never Never ever use GoTickets again, and I advise you to avoid them too
  
  If someone reads this and wants to help me.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for sharing your feedback. We completely understand how upsetting and stressful this situation must have been, especially when you’re trying to get help in real time.
  GoTickets is a secondary marketplace where independent sellers list tickets to events, and we’re committed to delivering valid tickets on time and providing dependable support. We regret that your experience with our customer service didn’t meet expectations, and we’re actively working to improve our response systems—including live agent availability and chat reliability—so customers can get the assistance they need without added frustration.
  Every order placed is backed by our 100% Buyer Guarantee, which ensures valid tickets and on-time delivery. If there is ever a concern about your order status or ticket delivery, our team is here to help and resolve it quickly.
  If you are still in need of support, we truly want to assist. Please reach out to us directly via live chat with your order number so we can look into this right away.
  Sincerely,
  GoMarketplace LLC

• Review fromBrad C

  Date: 07/10/2025

  1 star
  SCAM! They operate as GoTickets.com. They create fake websites that look like the event venue and then charge you 2x what you can purchase from the legit venue. They also have a fake 100% Satisfaction Guarantee. When you ask to cancel the order they refuse.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for your feedback. We understand how frustrating it can be when expectations around pricing and venue affiliation don’t match the purchasing experience, and we appreciate the opportunity to clarify a few important points.
  GoTickets operates as a secondary marketplace, which means we work with trusted, independent sellers who list tickets to events across the country. We are not affiliated with any venues or official box offices, and this is disclosed throughout the purchase process. Because tickets are offered through resale, prices may be above or below face value depending on current market demand.
  Every order is backed by our 100% Buyer Guarantee, which ensures tickets are valid, delivered on time, and provide access to your event. While all sales are final, in line with standard resale policies, our support team is always here to help resolve any ticket or delivery issues should they arise.
  If you believe there was a misunderstanding with your order or if you need further support, we’d be happy to look into it. Please feel free to reach out via live chat with your order number.
  Sincerely,
  GoMarketplace LLC