Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2025, I attempted to purchase tickets for the Cowtown Rodeo performance on 6/21. Although I typed Cowtown Rodeo in the search box, Gotickets.com (Go Marketplace) came up first. I clicked on that link and purchased tickets, although I wondered why they were $234.00, over 100% more than usual (I usually buy from the Rodeo itself, and thought I was on their site.
  
  Although I allowed my credit card to be charged, I quickly realized that I had been duped into buying from 3rd party scalper, when I looked at the email confirmation. I quickly got on their "customer service" site (which turned out to be a chatbot), and requested a refund. After offering my a 10% discount on my next purchase (which I refused), the chatbot said it would send my complaint to the "escalation team." The next day (6/19) I texted again, and got a human (Alex), who told me that my only recourse was to resell the tickets on another site they own, Lysted.com. I explained that I had already disputed the charge with Citibank, and would also be filing a complaint with the Delaware Attorney General, but if they didn't charge my card and cancelled the transaction, I would not. Alex offered me the 10% discount, which I again declined, then said that because they were a 3rd-party site they could not refund my purchase. The next day (6/20), my card was charged, and I was informed by (Garry) that my only recourse was to resell the tickets on Lysted.com. After I said no thank you, I got no further response.

  Business Response

  Date: 06/30/2025

  We appreciate the opportunity to address the concerns of our
  customer. We understand that purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring that
  every ticket listing is genuine and reliable. Moreover, we proudly stand by our
  GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to
  the fluctuating nature of prices and inventory levels in the secondary ticket
  market, GoTickets generally cannot provide refunds, thus we do maintain an “All
  Sales Are Final” policy for both the buyer and the seller of tickets. This
  guarantee firmly states that you will receive your tickets in time for the
  event, they will be valid for entry, and the seats you obtain will be either as
  specified in your order or even better. In the extraordinarily rare instance
  that any of these assurances aren't met, we've got you covered: GoTickets will
  either provide a 100% refund or offer store credit equivalent to the purchase
  price. 

  Registered Users who want to buy tickets
  ("Buyers") may search for events and view ticket listings. To
  order tickets, a Buyer first browse GoTickets’ listings for tickets. When the
  Buyer finds desirable tickets, the Buyer places an order to purchase the
  ticket(s). When an order is placed, Sellers receive notification of an order
  and confirm delivery. All orders are final and, once placed, cannot be
  cancelled or retracted.  The purchase of tickets is at the full discretion
  of the Buyer, and all sales are final. Due to the unique nature of tickets,
  they can't be replaced, hence there are no refunds, exchanges, or
  cancellations.

  The website is clearly disclosed as a resale marketplace, as shown in our customer's documentation. During the checkout process, our customer agreed to the
  terms of service, which state the following: The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  According to our records, we have reached an amicable resolution with our customer. If our customer has any further questions, we encourage them
  to speak directly with our support team.
  
  Regards,
  Go Marketplace LLC 

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23497458
  
  

  
  

  
  

  
  

  While I accept the refund I requested as resolution of this matter, none of what the business said in their reply was true.

  
  

   

  
  

   

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets were purchased before we were ready to place order. We were checking multiple sites prior to purchase. Called immediately after purchasing tickets. Refused to refund due to an accidental purchase. Company is charging 3 times the normal amount.

  Business Response

  Date: 06/13/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 
  Our customer placed their order on 6/6/2025 for 4 tickets to
  Lake Elsinore Storm at Modesto Nuts at John Thurman Field - Modesto, CA on
  6/7/2025 at 6:40 PM. Their order was confirmed immediately, and tickets were
  sent shortly after confirmation. Our customer was in contact with our Support
  Team and indicated they would be using the tickets provided.
  At GoTickets, we strive to provide a transparent and competitive
  marketplace where customers can choose tickets that align with preferences and
  budget. To provide our users with a comprehensive view of the total cost, we
  display an itemization of charges as well as the total price prior to order
  submission. This means that our customer was shown the total price
  before they made the decision to buy their tickets, as well as information
  regarding our marketplace and our sales terms.
  During the checkout process, our customer agreed to the
  terms of service, which state the following:
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available from 10:00am to
  11:00pm CST every day.
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23434735

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, June 4, 2025 I went onto the Bijou Theatre website and purchased tickets for Zoso on September 26.  I paid $133 all in with all fees for 2 tickets.  A friend of mine purchased two tickets on Ticketmaster, in the same row and paid $62 all in with all fees.  GoTickets, when I contacted them, stated that they are a secondary market for tickets and that's why the cost is more.  I told them I had no idea they were a secondary market and I clicked on the tickets on the Bijou website and was redirected. For obvious reasons I wanted a refund and I was told no even though It hadn't been more than 24 hours since the purchase. They refused to refund the cost of the tickets

  Business Response

  Date: 06/13/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer placed their order on 6/3/2025 for 2 tickets to
  Zoso - The Ultimate Led Zeppelin Experience at Bijou Theatre - Knoxville -
  Knoxville, TN on 9/26/2025 at 8:00 PM. Their order was confirmed immediately,
  and has since been fulfilled with the tickets they selected

  
  We understand our customer is concerned with the price they
  paid for the tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost, we display an itemization of charges as
  well as the total price prior to order submission. This means that our customer
  was shown the total price before they made the decision to buy their
  tickets.

  
  During the checkout process, our customer agreed to the
  terms of service, which state the following:

  
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available from 10:00am to
  11:00pm CST every day.

  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/17/2025

  I still feel that GoTickets wasn't transparent in that the are a secondary market for reselling tickets and not the primary selling agent for The Bijou Theatre.  Their listing on Google indicates, to the average consumer, that they in fact are an agent for The Bijou Theatre and that is deceptive.

  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23420045

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to the Bachman Turner Overdrive concert in Appleton Wi on JULY 24, 2025 from GoTickets. After doing so I realized they grossly overcharged me for the tickets. I paid $267.97 for 2 tickets and they are being sold by the local venue for $50 each which would be $100. I contacted GoTickets thru their website to try and resolve the issue of grossly overcharging for the tickets. They would only offer a $20 refund which is not even close to a far resolution. They are ripping customer off that trusted their site. When I had googled to buy tickets for the concert they came up as the first option and I thought they were associated with the local venue. They would not work with me to resolve the issue of the overcharge. I'm normally good about not falling for scams but got caught in this one. On their website- GoTickets@2025

  Business Response

  Date: 06/06/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer placed their order on 5/28/2025 for 2 tickets
  to Bachman Turner Overdrive at Neuroscience Group Field at Fox Cities Stadium -
  Appleton, WI on 7/24/2025 at 7:00 PM. Their order was confirmed immediately,
  and fulfilled with the tickets they selected within 1 minute of confirmation.
  Our customer successfully accessed these tickets the following day.

  
  We understand our customer is concerned with the price they
  paid for the tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost, we display an itemization of charges as
  well as the total price prior to order submission. This means that our customer
  was shown the total price before they made the decision to buy their
  tickets, including the amount of fees.

  
  During the checkout process, our customer agreed to the
  terms of service, which state the following:
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  
  Our Support Team was in contact with our customer and in the
  interest of customer service, our customer was offered a resolution, however
  this was declined. If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.

  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/08/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23409123

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets for a performance at Wolf Trap by visiting what I believed to be the official Wolf Trap website (www.wolftrap.org). Unknowingly, I was redirected to a third-party ticketing site—GoTickets.com—which presented itself in a way that made it appear affiliated with or part of the official Wolf Trap organization.
  
  I made two separate purchases, one for $233 and another for $208, totaling $441. After the transactions, I did not receive any confirmation email from Wolf Trap. Instead, I began receiving unusual messages from GoTickets, coming from people based in the Philippines, which made me concerned.
  
  I attempted to reach GoTickets through multiple methods:
  
  Phone: No answer
  
  Website chat: No response
  
  Email: Only automated, unhelpful replies
  
  I contacted PayPal immediately to report the issue and request a refund, but have not received a response. This was a deceptive transaction and I am seeking a full refund of my 2 tickets totalling Order #1225893
  $441.
  Regards,
  May 31/2025
  Fraudulent company Go Tickets- popping up and deceiving my browser as the Wolftrap.com ticket section.
  phone number *************
  Order #1225948 Order #1225893

  Business Response

  Date: 06/06/2025

  Thank you for reaching out to us.
  We appreciate the opportunity to address the concerns of our customer.
  
  At
  GoTickets, we understand purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring
  that every ticket listing is genuine and reliable. Moreover, we proudly stand
  by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price.
  Due to the fluctuating nature of prices and inventory levels in the secondary
  ticket market, GoTickets generally cannot provide refunds, thus we do maintain
  an “All Sales Are Final” policy for both the buyer and the seller of
  tickets.
  
  Our customer claims www.gotickets.com appeared to be affiliated with
  the venue, however nowhere on the site does it indicate GoTickets is
  the official site of this venue, and moreover, the site is clearly branded as
  GoTickets, with the disclaimer, “Secure resale marketplace. Ticket prices may
  be above or below face value.”
  
  Both tickets were successfully
  delivered to our customer to the email address used to place the two orders
  referenced in their complaint. Our customer is all set to go to their events in
  August. Enjoy!

  
  If our customer has any additional concerns regarding their
  orders, we encourage them to contact our support team, available 10:00 AM to
  11:00 PM CST every day, on live chat, email, and phone.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  Formal Demand for Full Refund – Fraudulent Ticket SaleVENDOR: To GoTickets Customer Service,I am writing to unequivocally reject your previous response regarding my ticket purchase and to reiterate my immediate demand for a full refund of $441. I do not accept the tickets you provided and will not use them.These tickets were sold to me under fraudulent circumstances. When I attempted to access wolftrap.com, a pop-up from "gotickets" immediately appeared, misleading me into believing your service was directly affiliated with Wolf Trap. This deceptive practice constitutes a fraudulent sale.Under Maryland law, I have a clear right to a refund for tickets sold through fraudulent means. Specifically, your actions may violate provisions of the Maryland Consumer Protection Act, Commercial Law Article, Title 13, Annotated Code of Maryland. Section 13-301 defines unfair or deceptive trade practices, including:(1) False, falsely disparaging, or misleading oral or written statement, visual description, or other representation of any kind which has the capacity, tendency, or effect of deceiving or misleading consumers.(2) Failure to state a material fact, if the failure deceives or tends to deceive.Your deliberate misrepresentation of affiliation with Wolf Trap, which directly led to my purchase, falls squarely within these definitions.I notified you of my intent to cancel the purchase within four hours of the transaction. Your delay of two days in responding is unacceptable and does not negate my right to a refund for a fraudulent transaction.Be advised that I have already filed a formal complaint with the Maryland Attorney General's Office, urging them to investigate and take action to prevent your business from defrauding Maryland residents. I have also escalated this matter to my congressional representatives.Failure to issue a full refund of $441 immediately will result in further legal action. This is not a request; it is a demand for what I am legally owed.Sincerely,
  
  
  
  Regards,
  Complaint ID: 23404973
   
  
  
  
   

  Business Response

  Date: 07/02/2025

  Thank you for reaching out to us to further address the
  concerns of our customer.

  GoTickets does not own inventory; GoTickets is a digital
  platform connecting ticket buyers to ticket sellers. As such, our Services are
  merely designed to act as a marketplace to connect buyers and sellers. The
  mobile tickets were delivered via a unique, valid transfer for our customer to
  accept via email.
  Every ticket listed on GoTickets is authentic and verified. GoTickets
  is a place to connect event goers with access to events that make memories and
  create unforgettable moments.

  
  Our customer received the tickets they selected and
  purchased. GoTickets acted in accordance with our 100% Buyer Guarantee and
  takes its compliance obligations with respect to state rules and regulations
  very seriously and always complies with applicable laws. We consider this
  matter resolved, however if our customer has any additional concerns regarding
  their order, we encourage them to contact our support team. 

  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am going on a trip with friends and offered to purchase Mesquite Rodeo tickets for our time in Dallas. I had been on the site. When I went back in to make the purchase, I inadvertently went to the top site which was GoTickets. There was a timer which made me rush to order because it said only 3% of ticket were left. So, in a panic I made the purchase of 4 $25 tickets with tax and fees cast me $322. When I went back to the venue site there were a lot of tickets left.
  This is not the easiest company to contact. I went through several attempts with chats which kept saying they couldn’t find my order and eventually starting chat over. Frustrated I emailed Again, not satisfied that I was being understood. I finally found a phone number and after many dead ends I did get through to someone. She robotically repeated that there are no refunds. I asked to speak to her manager and she said that wasn’t possible. She suggested that I relist them on a reselling site called Listed.com. There was not even a price on the tickets so they couldn’t help me. I don’t even care about the full amount. GoTickets seems to be a deceitful company with extremely inflated prices. I just feel that there should be some repercussions.
  Thank you for your assistance.

  Business Response

  Date: 05/21/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer placed their order on 5/8/2025 for 4 tickets to
  Mesquite Championship Rodeo at Mesquite Arena - Mesquite, TX on 6/28/2025 at
  7:30 PM. Their order was confirmed immediately and their tickets were electronically
  delivered within minutes to the email address used to place the order. Our
  customer successfully accessed those tickets 1 minute after delivery.

  
  We understand our customer is concerned with the price they
  paid for the tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost, we display an itemization of charges as
  well as the total price prior to order submission. This means that our customer
  was shown the total price before they made the decision to buy their
  tickets, including the amount of fees.

  
  During the checkout process, our customer agreed to the
  terms of service, which state the following:

  
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.

  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  

  Again, GoTickets is a very deceptive company with many complaints filed against them. It is impossible to speak with anyone of management status. Their response is to resell tickets with Lysted.com.  Lysted.com is not interested in selling overpriced tickets for an event that still has good seats available. There is not even a price listed on tickets. That in itself is deceitful. 

  I wish to pursue this. Speaking with the agents at GoTickets have given me no satisfaction. 

  Thank you for your assistance.

  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23355908

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 05/28/2025

  Thank you for reaching out to us to further address the
  concerns of our customer. We take complaints extremely seriously and want to
  ensure we are addressing all inquiries.

  
  GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are generally no refunds, exchanges, or cancellations, a standard
  industry practice. 

  
  We aim to offer a transparent, competitive marketplace where
  customers can select tickets that match their needs and budget. Before
  completing a purchase, customers are shown a clear breakdown of charges,
  including all fees, and the total price.
  During checkout, our customer agreed to our terms of
  service, which state that all sales are final, prices may differ from face
  value, and there are no refunds or exchanges. Our customer has been in contact
  with our support team to discuss this.

  
  Our customer’s order was fulfilled accurately and prior to
  their event, happening in June.

  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 2.5X the going price for tickets, not realizing that I had been redirected to a reseller website. I have not received the tickets because this company does not possess the tickets purchased. They have taken my money and then apparently will seek to buy them from someone in the future. I realized this scam and at first thought they were not operating under a registered business in Delaware. I'm still not sure, I see GoMarketplace is registered but the address on the DE SOS website doesn't match the Market St address, so I'm still not sure if there is something shady going on with the business name/registration. But Google has no address for the business and as such, they have no google reviews. That leads me to believe this is a scam and I want my money returned. I do not have the product and I think the whole thing is a scam.
  
  Also, when I realized that they are price gouging, I immediately contacted them (within 10 minutes) and requested a refund. They refused.

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer. At GoTickets, we
  understand that purchasing event tickets is an investment in unforgettable
  experiences. We are committed to providing our customers with a seamless and
  worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our
  dedication to your satisfaction, ensuring that every transaction with GoTickets
  is secure, reliable, and trustworthy. To uphold our standards, we collaborate
  exclusively with trusted professional resellers, ensuring that every ticket
  listing is genuine and reliable. Moreover, we proudly stand by our GoTickets
  Buyer Guarantee, which covers 100% of your full purchase price.
  
  This guarantee firmly states that you will receive your tickets in time for the
  event, they will be valid for entry, and the seats you obtain will be either as
  specified in your order or even better. In the extraordinarily rare instance
  that any of these assurances aren't met, we've got you covered: GoTickets will
  either provide a 100% refund or offer store credit equivalent to the purchase
  price. 
  
  Our customer placed their order on 5/8/2025 at 4:28 PM CST for 6 tickets for Australian
  Pink Floyd Show at Synovus Bank Amphitheater at Chastain Park - Atlanta, GA on
  8/31/2025 at 8:00 PM. Their order was confirmed and subsequently fulfilled on
  Thursday, May 8, 2025 at 6:32 PM CST via electronic transfer to the email
  address used to place the order, in accordance with our 100% Buyer Guarantee.

  
  During the checkout process, our customer agreed to the
  terms of service, which state the following:
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 
  
  If our customer has any additional concerns regarding their order, we encourage
  them to contact our support team. 
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I believe this company is violating Georgia law, specifically Chapter 4B of Title 43, and specifically OCGA 43-4B-28 -.  I have reported this entity to the Consumer Protection Division of the Georgia Attorney's Office for what looks like a violation of Georgia law.  This company did not have any tickets - they have a sponsored link to make it look like they are the official ticket seller and that they are selling tickets in their possession - that is false.  This company did not possess the tickets - by their own email admission, they go out and have someone buy them after the fact.   The event is not sold out nor was it at the time and there are plenty of tickets available at face value.  This is a scam, price gouging, and I believe illegal.  Additionally, as noted, they guarantee 100% buyer satisfaction.  I am not satisfied.  I want my money returned to me. 
  
  
  
  
  Regards,
  Complaint ID: 23306110
   
  
  
  
   

  Business Response

  Date: 05/28/2025

  Thank you for reaching out to us to further address the
  concerns of our customer.

  GoTickets does not own inventory; GoTickets is a digital
  platform connecting ticket buyers to ticket sellers. As such, our Services are
  merely designed to act as a marketplace to connect buyers and sellers. The
  mobile tickets were delivered via a unique, valid transfer for our customer to
  accept the tickets from the seller (owner) – see attached.

  Every ticket listed on GoTickets is authentic and verified. GoTickets
  is a place to connect event goers with access to events that make memories and
  create unforgettable moments.

  Our customer received the tickets they selected and
  purchased. GoTickets acted in accordance with our 100% Buyer Guarantee and
  takes its compliance obligations with respect to state rules and regulations
  very seriously and always complies with applicable laws.  We consider this
  matter resolved, however if our customer has any additional concerns regarding
  their order, we encourage them to contact our support team. 

  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/2025, I ordered 2 tickets from this business. They scalp tickets and charge 3x the amount I found out. The venue advised they are a scam. I have tried calling them. No response in over a week. Reviews online state they are a scam. Goticket is an online scalper. They sell me tickets (as middle men) when they don’t have them in fact. That is fraud. I got an email from someone named, Apple and then another named, Orange to tell me no refunds, after a week. I told then I need my money back or resell the tickets and they told me no refunds. That's all they say.

  Business Response

  Date: 05/09/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  Our customer placed their order on 4/23/2025 for 2 tickets to
  WWE Monday Night Raw at Legacy Arena at The BJCC in Birmingham, AL on 7/14/2025
  at 6:30 PM. Their order was confirmed immediately and their tickets were
  electronically transferred to the email address used to place the order a few
  days after.

  We understand our customer is concerned with the price they
  paid for the tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost, we display an itemization of charges as
  well as the total price prior to order submission. This means that our customer
  was shown the total price before they made the decision to buy their
  tickets, including the amount of fees.

  During the checkout process, our customer agreed to the
  terms of service, which state the following:

  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  Prior to this complaint, our customer was offered a resolution in the interest of customer service, however they declined. If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.

  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 05/15/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  

  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23286701

  They stated no refunds generally but then say they will 100% refund? I was told by this company they set prices per the venue. They charged me $148 plus a $75 fee for a $40 ticket. The venue says they are a third-party ripping people off and a lot of people have to get refunds. I asked several times for a refund and this company did not send me tickets in a few days as they claimed. They are lying and refuse to give me my money back. They charged me almost $600 for 3 tickets. I purchased 3 better seats closer to the event for less than $200. This company is a ticket scalper. Just google reddit on them. I will be leaving a review on Google about them. This is not fair or right. I would appreciate it if they would just make this right and give my money back. 

  
  
  

   

  
  

   

  Business Response

  Date: 06/06/2025

  Thank you for reaching out to us to further address the
  concerns of our customer. Our customer appears concerned about the price of the
  tickets they selected and purchased. It should be noted, GoTickets is a digital
  platform connecting ticket buyers to ticket sellers. As such, our Services are
  merely designed to act as a marketplace to connect buyers and sellers -
  GoTickets does not own ticket inventory nor does GoTickets set prices for the
  venue.

  
  Registered Users who want to buy tickets
  ("Buyers") may search for events and view ticket listings. To
  order tickets, a Buyer first browse GoTickets’ listings for tickets. When the
  Buyer finds desirable tickets, the Buyer continues through a multi-step
  check out process to place an order to purchase the ticket(s). When an order is
  placed, Sellers receive notification of an order and confirm delivery. All
  orders are final and, once placed, cannot be cancelled or retracted.  The
  purchase of tickets is at the full discretion of the Buyer, and all sales are
  final. All prices are disclosed prior to purchase. Due to the unique nature of
  tickets, they can't be replaced, hence there are no refunds, exchanges, or
  cancellations.

  
  The valid and authentic tickets purchased by our customer
  were delivered by the seller (owner) of the ticket for our customer's order via
  electronic transfer, prior to their event, to the email address used to place
  the orders.

  
  We stand behind every ticket sold on our platform. Every
  ticket listed on GoTickets is authentic and verified. Our customer successfully
  received the tickets prior to their event, in July. If our customer has any
  additional concerns regarding their order, we encourage them to contact our
  support team.
  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/19/2025 I purchased tickets for a concert through GoTickets. Shortly after, l received an email stating l received the tickets which l did not. As per their instructions, l requested the seller "re-deliver" tickets. This has not happened. Contacted GoTickets via chat on 04/30/2025 to complain. I was sent a message that the seller was working on it "now" and to keep an eye on my email same day for tickets. I never received them. I am suspicious because such a simple transaction should not take this long.

  Business Response

  Date: 05/09/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer. At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  Our customer placed their order on 4/19/2025 for 2 tickets The
  Struts at Jannus Live - St. Petersburg, FL on 8/27/2025 at 8:00 PM. Their order
  was confirmed immediately and their tickets were electronically transferred to
  the email address used to place the order on 4/19/2025 at 17:06:36.

  Our customer later reached out, having trouble finding the
  acceptance email, thus we requested the seller recall and resend the ticket
  transfer again for the customer. They are in that process now, and our customer
  will be kept informed once completed.

  Rest assured; all confirmed ticket orders are covered by
  our 100% buyer guarantee.

  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Regards,
  Complaint ID: 23272314I just want the BBB to know that, the day before l received the response that the tickets would be sent in time for the concert, that I received an email from gotickets that I was being given a full refund which should be back on my card within 7 business days. As a consumer, this solidifies my belief that gotickets is a company that is not truthful and will say whatever they think people want to hear. If the refund, that they promised in writing, is not fulfilled within the 7 days, legal matters will be taken by me. 
   
  
  
  
   

  Business Response

  Date: 05/28/2025

  In the interest of customer service, we have provided our
  customer a resolution and consider this matter resolved.

  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23 I purchased tickets to a Tigers game for my family. In the ticket description it stated immediate mobile ticket transfer to this event. You immediately deducted 220$ from my account. This amount is much higher than the same tickets purchased on the team website for 10$ a seat. You sent me an email stating my tickets would be transferred by 6/4/25 for a game on 6/6/25. I do not understand how this is 'doing business'? It should never take 90 days to receive tickets to an event that I paid for x10. When I have reached out to your business, to my surprise (sarcasm) I have not been able to talk to a real person. When you did respond back, your bot suggested I sell the tickets? And stated a very strict "No refund policy"? How is this possible when I never received the tickets I purchased? You cannot refund a product never received? Instead you stole money from my account. I am not interested in meeting up with a stranger in Detroit MI for my tickets. You put your customers at risk also? You lied to me, and many others. You stole money from me and time. You should be ashamed of yourself for even calling yourself a business, when you cannot even abide by fundamental ethics and principles on how a business operates. I am a firm believer that you will get what you deserve one day. It will all come back to you. While you steal money and memories from you customers, time will never forget what you have done.

  Business Response

  Date: 05/06/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer placed their order on 4/23/2025 for 2 tickets
  to Chicago Cubs at Detroit Tigers at Comerica Park in Detroit, MI on 6/6/2025 at
  7:10 PM. Their order was confirmed immediately and an email reminding them of
  the delivery time frame was sent following the confirmation.

  
  We understand our customer is concerned with the delivery
  date of their tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost and ticket details, we display an
  itemization of charges as well as the total price, the in-hand-date, and any
  other applicable attributes prior to order submission. This means that our
  customer was shown the total price and the expected delivery date before they
  made the decision to buy their tickets.

  
  There are two distinct delivery timing options: "Instant
  Delivery" and "In-Hand Date," each designed to ensure
  a seamless ticketing experience. For tickets marked as "Instant
  Delivery," rest assured that the seller already possesses the tickets.
  Upon completing your purchase, you will promptly receive them via email or SMS,
  allowing for immediate access to your tickets.  Tickets marked as
  "In-Hand-Date" indicate an estimated delivery date provided by the
  seller. Our customer chose a ticket listing that disclosed an In Hand Date of 6/4/2025.
  This was disclosed during the process in which our customer was searching for
  their desired tickets, when they selected this listing, and within the checkout
  process prior to finalizing their purchase. Upon order confirmation, they were
  sent a reminder email regarding this delivery timing. Rest assured; all
  confirmed ticket orders are covered by our 100% buyer guarantee.

  
  A seller may set an In-Hand-Date on or near the date of the
  event for reasons such as:
  
  Delayed
  ticket releases on the part of the primary market, artist, team, or venue
  The
  seller delivering tickets close to the date of the event to avoid lost
  ticket scenarios, which may be difficult to resolve.
  A
  conservative estimate of time of possession on the part of the seller, in
  which case, tickets may be delivered sooner than the In-Hand-Date.
  
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23257651