Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st 2025 I bought 2 tickets to Styx/Cronin/Fielder concert on 6/14/2025 Hayden Homes Amp Bend Oregon. On June 12th I received a message that 2 tickets were delivered to Ticketmaster for me. Ticketmaster sent a message saying only 1 ticket had been sent. Being unable to connect with customer service at Go Tickets we went to the concert hoping Ticket Master would have the second ticket. Ticket Master told us that Go Tickets only sent 1 ticket and that I would not be aloud in the venue with my wife. There were other messages from Go tickets but there were no other tickets. The Rep at Ticketmaster searched my phone and their system and there was no mistake there was only 1 ticket sent no mistake. I am sure that Go Tickets sold me tickets they did not process yet than when they were able to get them they could only get 1, Rather than own up they are trying to stiff me the money!! They sold me tickets they did not have
  /

  Business Response

  Date: 07/02/2025

  Thank you for reaching out to us to address the concerns of
  our customer.
  GoTickets does not own inventory; GoTickets is a digital
  platform connecting ticket buyers to ticket sellers. As such, our Services are
  merely designed to act as a marketplace to connect buyers and sellers. The
  mobile tickets were delivered via a unique, valid transfer for our customer to
  accept the tickets from the seller (owner) – see attached. The first transfer was sent at 11:53; the second at 11:57.
  Every ticket listed on GoTickets is authentic and verified. GoTickets
  is a place to connect event goers with access to events that make memories and
  create unforgettable moments.
  Our customer received the tickets they selected and
  purchased. GoTickets acted in accordance with our 100% Buyer Guarantee and
  takes its compliance obligations with respect to state rules and regulations
  very seriously and always complies with applicable laws.  We consider this
  matter resolved, however if our customer has any additional concerns regarding
  their order, we encourage them to contact our support team. 
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 07/13/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.Of course all my evidence is through Email which is a file you do not accept which is ridiculous because everybodys files are going to be in email . I am  a Warehouse Manager not a secretary I dont know how to convert file types. Why does the BBB frustrate people like this? I will try to call you during week to follow up  I have proof I bought 2 tickets from Go Tickets to Styx Concert on 6/14/2025. Go Tickets transferred one ticket to Ticketmaster for me and my wife twice (the same ticket 1051934) of which I have email evidence from Go Tickets and Ticketmaster. I was denied access to the concert at the gate because of this fact by Ticketmaster. Go Tickets received my money for the Tickets which I did not get, they are responsible for the price of the ticket they did not send. I will hunt the Go Tickets crooks and their children down until hell freezes over!!! I will never...ever stop coming after them. Ticketmaster confirmed they only got 1 ticket!!!!!  one ticket 
  
  
  
  Regards,
  Complaint ID: 23530418
   
  
  
  
   

  Business Response

  Date: 07/21/2025

  Thank you for giving us the opportunity to further address our customer’s concerns.
  
  GoTickets operates as a digital marketplace that connects ticket buyers with independent ticket sellers. We do not own or issue any inventory directly. In this case, two separate and unique mobile ticket transfers were sent to the customer to fulfill their order. The first transfer was issued at 11:53 AM, and a second distinct transfer followed at 11:57 AM. Both were valid, verifiable transfers initiated by the original ticket owner. For full transparency, the supporting documentation confirming these details was included in our prior response and remains available for review.
  
  We also want to reiterate that every ticket listed on GoTickets is authentic and verified. GoTickets is committed to facilitating secure and trustworthy access to live events through our platform, and we stand by the integrity of our service.
  
  The customer received the tickets they selected and purchased, and our fulfillment adhered to the terms of our 100% Buyer Guarantee. GoTickets is fully compliant with applicable state and federal regulations, and we take these obligations seriously.
  At this time, we consider the matter resolved. However, should the customer have any further questions or concerns regarding their order, we invite them to reach out to our customer support team for further assistance.
  
  Sincerely,
  Go Marketplace LLC

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased two baseball tickets from GoTickets for advertised amount of $74.00 per tickets. GoTickets charged our credit card $256.00. Our electronic tickets show a price of $74.00 on them. On 6/21/2025 we contacted GoTickets to get this corrected and they told us they charged us $232.00 for the tickets and $24.00 for a service fee. GoTickets online clearly isn't following the Effective May 12,2025 the FTC's Rule on Unfair or Deceptive Fees, 16 C.F.R. Part 464 prohibits bait and switch pricing and other tactics used to obscure and misrepresent total prices and fees for live-event tickets and short-term lodging. We were overcharged $108.00.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer. At GoTickets, we
  understand that purchasing event tickets is an investment in unforgettable
  experiences. We are committed to providing our customers with a seamless and
  worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our
  dedication to satisfaction, ensuring that every transaction with GoTickets is
  secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively
  with trusted professional resellers, ensuring that every ticket listing is
  genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer
  Guarantee, which covers 100% of the full purchase price. Due to the fluctuating
  nature of prices and inventory levels in the secondary ticket market, GoTickets
  generally cannot provide refunds, thus we do maintain an “All Sales Are Final”
  policy for both the buyer and the seller of tickets.
  
  Registered Users who want to buy tickets
  ("Buyers") may search for events and view ticket listings. The
  purchase of tickets is at the full discretion of the Buyer, and all sales are
  final. Due to the unique nature of tickets, they can't be replaced, hence there
  are no refunds, exchanges, or cancellations. To order tickets, a Buyer first
  browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets,
  the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers
  receive notification of an order and confirm delivery. Per the GoTickets Terms
  of Use, agreed to during check out,  all orders are final and, once
  placed, cannot be cancelled or retracted.
  
  On 6/21/2025, our customer purchased 2 tickets for Detroit
  Tigers at Tampa Bay Rays at George M. Steinbrenner Field in Tampa, FL on
  6/21/2025 at 12:10 PM.  Their order was confirmed and filled with the
  correct and accurate tickets shortly after, aligning with our Buyer Guarantee.
  
  Our
  customer appears concerned about the price they paid for their ticket
  selection. The Market Value is determined by independent resellers who take
  into account various factors such as demand, seat location, and availability.
  This means that the ticket price can be either higher or lower than the Face
  Value, and it can also fluctuate.
  
  At
  GoTickets, we strive to provide a transparent and competitive marketplace where
  customers can choose tickets that align with preferences and budget. To provide
  our users with a comprehensive view of the total cost and their purchase, we
  display an itemization of charges as well as the total price, section, row, and
  any attributes for the ticket location prior to order submission. This means
  that our customer was shown the location they selected to purchase, with the
  price of $128.00 ea, before they made the decision to buy their ticket, and prior
  to selecting their tickets, as we show all-in pricing.
  
  In the interest of customer service, prior to receiving
  this complaint, our support team offered a partial refund and a promotional code
  to use for a future purchase, however our customer declined. Should our
  customer have any further questions regarding their order, we encourage them to
  contact our support team.
  
  Regards,
  Go Marketplace LLC
  [email protected]

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

  
  
  
  Regards,

  
  

  Complaint ID: 23505706

   

  Please see attached letter dated July 3, 2025

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 07/15/2025

  Thank you again
  for the feedback.
  GoTickets
  displays the full per-ticket price during the ticket selection process, and
  prior to order confirmation. The total cost, along with the location and ticket
  details, is clearly itemized before purchase is finalized. This approach
  ensures transparency and aligns with GoTickets’ commitment to upfront, all-in
  pricing in accordance with current regulatory standards.
  While the purchase
  was completed with this information visible at checkout, the concerns raised
  have been noted and shared with the appropriate team to support ongoing
  improvements to the customer experience.
  Sincerely,
  Go Marketplace LLC

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, details are VERY IMPORTANT! I have worked tirelessly on this matter for 5 months. In September 2024, I searched for a ticket outlet to purchase for CeCe Winans' praise concert held in Savannah, GA, on December 12, 2024, at 7 pm. I received the ticket confirmation and barcode, witnessed with my eyes! On the day of the concert, at 4 pm, the ticket was not available in my email. I called the 800 number 10 times, spoke to different people who blamed me for their computer glitches. I was so upset with the statements given; I went in an anxious mood. You cannot imagine how awful I was feeling! Please refund my $160. It was upsetting that customer service was unable to resolve the problem. I have changed my phone from 843-929-3499 to this number, 912-922-1835. To lose $160, when it wasn't my fault that the company's system did not drop my in the queue.

  Business Response

  Date: 07/02/2025

  We appreciate the opportunity to address the concerns of our
  customer. We understand that purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring that
  every ticket listing is genuine and reliable. Moreover, we proudly stand by our
  GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to
  the fluctuating nature of prices and inventory levels in the secondary ticket
  market, GoTickets generally cannot provide refunds, thus we do maintain an “All
  Sales Are Final” policy for both the buyer and the seller of tickets. This
  guarantee firmly states that you will receive your tickets in time for the
  event, they will be valid for entry, and the seats you obtain will be either as
  specified in your order or even better. In the extraordinarily rare instance
  that any of these assurances aren't met, we've got you covered: GoTickets will
  either provide a 100% refund or offer store credit equivalent to the purchase
  price. 

  
  We stand behind every ticket sold on our platform. Every ticket listed on GoTickets is
  authentic and verified. We work directly with event organizers, venues, and
  trusted sellers to ensure customers receive genuine tickets that grant access
  to the events they love.

  
  Our customer purchased 1 ticket to Cece Winans at Johnny
  Mercer Theatre at Savannah Civic Center in Savannah, GA on 12/12/2024 at 7:00
  PM.  Their order was confirmed
  immediately, and they were sent the ticket they selected shortly after confirmation,
  aligning with our 100% Buyer Guarantee. Our customer successfully accessed the
  correct, authentic, and valid ticket on the same day of purchase, several times
  prior to the event, and various times after the event. This ticket was a
  unique, one-of-a-kind ticket, valid for entry to their event.

  
  If our customer has any further questions, we encourage them
  to speak directly with our support team.
  
  Regards,
  Go Marketplace LLC 

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  My name is ***** ******,  request for refund/complaint of business called Gotickets.com.In September of 2024, I  purchased a ticket from Gotickets.com for $160 to attend a gospel service on December 12 at 7 pm to see CeCe Winans singing in Savannah,  GA. I looked forward to attending this gospel service and this failed to send my ticket through email, in order for the scanning of the.barcode as my purchase. That company blamed me the consumer for their company's computer glitch.The ticket and barcode was witnessed by me in September after purchasing ticket online, first and last time. The company disappointed me and I  am requesting a full refund for such inconvenience.  Thank you!
  
  Regards,
  Complaint ID: 23492787
   
  
  
   
   

  Business Response

  Date: 08/06/2025

  Thank you for contacting us. We appreciate the opportunity to respond to the concerns raised by our customer.

  Our records confirm that our customer purchased 1 ticket to see CeCe Winans at Johnny Mercer Theatre at Savannah Civic Center in Savannah, GA, on December 12, 2024, at 7:00 PM. The order was confirmed immediately, and the ticket selected was delivered shortly thereafter. This delivery aligned with our 100% Buyer Guarantee, which ensures all customers receive valid, authentic tickets in time for their events.

  Our customer acknowledges they successfully accessed the correct ticket—authentic and valid for entry—on the same day of purchase, as well as several times both prior to and after the event date. This ticket was a one-of-a-kind barcode, issued for exclusive use by our customer and valid for scanning at the event.
  
  We understand how important this event was to our customer and sincerely regret any confusion or difficulty experienced in accessing the ticket at the venue. However, the ticket was properly delivered, successfully accessed several times, uniquely assigned, and met the conditions outlined in our Buyer Guarantee. Based on this information, and because the event took place as scheduled, we are unable to issue a refund.
  
  We recognize this was a disappointing experience for our customer and truly value the feedback. Our support team remains available daily from 10:00 AM to 11:00 PM CST and is happy to assist further.
  
  Warm regards,
  Go Marketplace LLC

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company filed two fraudulent purchases with my credit card company. When I disputed the charges they provided what they claimed was documentation of the charges. I have never ordered tickets to sporting events. I do not follow the teams involved both of which are not in the city where I live. Both charges were made on April 8, 2025 to a Citibank card under my name.

  Business Response

  Date: 06/30/2025

  
  Thank you for reaching out to us. We understand how important
  it is to feel confident with purchases. We encourage our customer to reach out
  to our support team directly to discuss their orders, and their financial
  institution to discuss their account and associated charges.
  
  Regards,
  Go Marketplace LLC 

  Customer Answer

  Date: 07/07/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I did not have an opportunity to explain why I rejected the response. The response is an AI generated response that does not reflect the nature of the complaint. I am not their customer. The complaint is that there wasa fraudulent charge on my credit card by the company.  
  
  
  Regards,
  Complaint ID: 23500972
   
  
  
  
   

  Business Response

  Date: 07/15/2025

  We can assure the BBB this is not an AI generated response, and we continue to encourage Mr. ***** M to reach out to our support team directly to discuss the orders, and their financial institution to discuss their account and associated charges.
  
  Regards,
  Go Marketplace LLC 

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 24MAY2025 I purchased two tickets for an A's baseball game for a total of $122 from Gotickets.com. The company sent me the tickets via email.
  
  On 07JUN2025 I attempted to use the tickets however I was told that the tickets were sold to someone else already and they were in the ballpark.
  
  On 07JUN2025 I contacted the support line on their website and requested new tickets and I received the same exact tickets again which were unusable. I sent them an email the same day complaining and they replied with the following statement: "Moreover, we proudly stand by our 100% Buyer Guarantee, which firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better." My tickets were not valid for entry nor was I given an alternative seat/ticket.
  
  0n 08JUN2025 I requested a refund of the $122 but I have not received any response from the company.

  Business Response

  Date: 06/30/2025

  We appreciate the opportunity to address the concerns of our
  customer. We understand that purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring that
  every ticket listing is genuine and reliable. Moreover, we proudly stand by our
  GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to
  the fluctuating nature of prices and inventory levels in the secondary ticket
  market, GoTickets generally cannot provide refunds, thus we do maintain an “All
  Sales Are Final” policy for both the buyer and the seller of tickets. This
  guarantee firmly states that you will receive your tickets in time for the
  event, they will be valid for entry, and the seats you obtain will be either as
  specified in your order or even better. In the extraordinarily rare instance
  that any of these assurances aren't met, we've got you covered: GoTickets will
  either provide a 100% refund or offer store credit equivalent to the purchase
  price. 
  We stand behind every ticket sold on our platform. Every ticket listed on GoTickets is
  authentic and verified. We work directly with event organizers, venues, and
  trusted sellers to ensure customers receive genuine tickets that grant access
  to the events they love.
  Our customer purchased 2 tickets to their desired event on June
  7, 2025.  Their order was confirmed immediately,
  and they were sent the tickets they selected prior to their event, aligning
  with our 100% Buyer Guarantee. They successfully accessed the correct,
  authentic, and valid tickets prior to their event. These tickets were unique, one-of-a-kind
  tickets, with a rotating barcode, valid for entry to their event. If our
  customer provided a screenshot of these tickets, this would not have been valid
  for entry, as stated on the tickets.
  During the checkout process, our customer agreed to the
  terms of service, which state the following:
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 
  If our customer has any further questions, we encourage them
  to speak directly with our support team.
  
  Regards,
  Go Marketplace LLC 

  Customer Answer

  Date: 07/01/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I fully disagree with your claim that these tickets were valid, your claim is wrong. I was not allowed to enter the ballpark because the tickets that I presented to security at the right field gate were already scanned by someone else and those ticket holders were already in the ballpark. I was then sent to the ticketing window at the ballpark main gate and the attendant looked into the matter further and also confirmed that my tickets were already in use at the ballpark. So your claim that I had valid tickets is factually incorrect and I should be given a refund because you did not provide me with valid tickets.
  
  
  
  
  Regards,
  Complaint ID: 23499040
   
  
  
  
   

  Business Response

  Date: 07/15/2025

  Thank you for reaching out to us. We understand how important
  it is to feel confident with purchases before, during, and after the event. We encourage our customer to reach out
  to our support team directly to discuss their order.
  
  Regards,
  Go Marketplace LLC 

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2025, I attempted to purchase tickets for the Cowtown Rodeo performance on 6/21. Although I typed Cowtown Rodeo in the search box, Gotickets.com (Go Marketplace) came up first. I clicked on that link and purchased tickets, although I wondered why they were $234.00, over 100% more than usual (I usually buy from the Rodeo itself, and thought I was on their site.
  
  Although I allowed my credit card to be charged, I quickly realized that I had been duped into buying from 3rd party scalper, when I looked at the email confirmation. I quickly got on their "customer service" site (which turned out to be a chatbot), and requested a refund. After offering my a 10% discount on my next purchase (which I refused), the chatbot said it would send my complaint to the "escalation team." The next day (6/19) I texted again, and got a human (Alex), who told me that my only recourse was to resell the tickets on another site they own, Lysted.com. I explained that I had already disputed the charge with Citibank, and would also be filing a complaint with the Delaware Attorney General, but if they didn't charge my card and cancelled the transaction, I would not. Alex offered me the 10% discount, which I again declined, then said that because they were a 3rd-party site they could not refund my purchase. The next day (6/20), my card was charged, and I was informed by (Garry) that my only recourse was to resell the tickets on Lysted.com. After I said no thank you, I got no further response.

  Business Response

  Date: 06/30/2025

  We appreciate the opportunity to address the concerns of our
  customer. We understand that purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring that
  every ticket listing is genuine and reliable. Moreover, we proudly stand by our
  GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to
  the fluctuating nature of prices and inventory levels in the secondary ticket
  market, GoTickets generally cannot provide refunds, thus we do maintain an “All
  Sales Are Final” policy for both the buyer and the seller of tickets. This
  guarantee firmly states that you will receive your tickets in time for the
  event, they will be valid for entry, and the seats you obtain will be either as
  specified in your order or even better. In the extraordinarily rare instance
  that any of these assurances aren't met, we've got you covered: GoTickets will
  either provide a 100% refund or offer store credit equivalent to the purchase
  price. 

  Registered Users who want to buy tickets
  ("Buyers") may search for events and view ticket listings. To
  order tickets, a Buyer first browse GoTickets’ listings for tickets. When the
  Buyer finds desirable tickets, the Buyer places an order to purchase the
  ticket(s). When an order is placed, Sellers receive notification of an order
  and confirm delivery. All orders are final and, once placed, cannot be
  cancelled or retracted.  The purchase of tickets is at the full discretion
  of the Buyer, and all sales are final. Due to the unique nature of tickets,
  they can't be replaced, hence there are no refunds, exchanges, or
  cancellations.

  The website is clearly disclosed as a resale marketplace, as shown in our customer's documentation. During the checkout process, our customer agreed to the
  terms of service, which state the following: The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  According to our records, we have reached an amicable resolution with our customer. If our customer has any further questions, we encourage them
  to speak directly with our support team.
  
  Regards,
  Go Marketplace LLC 

  Customer Answer

  Date: 07/03/2025

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 23497458
  
  

  
  

  
  

  
  

  While I accept the refund I requested as resolution of this matter, none of what the business said in their reply was true.

  
  

   

  
  

   

• Initial Complaint

  Date:06/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets were purchased before we were ready to place order. We were checking multiple sites prior to purchase. Called immediately after purchasing tickets. Refused to refund due to an accidental purchase. Company is charging 3 times the normal amount.

  Business Response

  Date: 06/13/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 
  Our customer placed their order on 6/6/2025 for 4 tickets to
  Lake Elsinore Storm at Modesto Nuts at John Thurman Field - Modesto, CA on
  6/7/2025 at 6:40 PM. Their order was confirmed immediately, and tickets were
  sent shortly after confirmation. Our customer was in contact with our Support
  Team and indicated they would be using the tickets provided.
  At GoTickets, we strive to provide a transparent and competitive
  marketplace where customers can choose tickets that align with preferences and
  budget. To provide our users with a comprehensive view of the total cost, we
  display an itemization of charges as well as the total price prior to order
  submission. This means that our customer was shown the total price
  before they made the decision to buy their tickets, as well as information
  regarding our marketplace and our sales terms.
  During the checkout process, our customer agreed to the
  terms of service, which state the following:
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available from 10:00am to
  11:00pm CST every day.
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23434735

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, June 4, 2025 I went onto the Bijou Theatre website and purchased tickets for Zoso on September 26.  I paid $133 all in with all fees for 2 tickets.  A friend of mine purchased two tickets on Ticketmaster, in the same row and paid $62 all in with all fees.  GoTickets, when I contacted them, stated that they are a secondary market for tickets and that's why the cost is more.  I told them I had no idea they were a secondary market and I clicked on the tickets on the Bijou website and was redirected. For obvious reasons I wanted a refund and I was told no even though It hadn't been more than 24 hours since the purchase. They refused to refund the cost of the tickets

  Business Response

  Date: 06/13/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer placed their order on 6/3/2025 for 2 tickets to
  Zoso - The Ultimate Led Zeppelin Experience at Bijou Theatre - Knoxville -
  Knoxville, TN on 9/26/2025 at 8:00 PM. Their order was confirmed immediately,
  and has since been fulfilled with the tickets they selected

  
  We understand our customer is concerned with the price they
  paid for the tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost, we display an itemization of charges as
  well as the total price prior to order submission. This means that our customer
  was shown the total price before they made the decision to buy their
  tickets.

  
  During the checkout process, our customer agreed to the
  terms of service, which state the following:

  
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available from 10:00am to
  11:00pm CST every day.

  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/17/2025

  I still feel that GoTickets wasn't transparent in that the are a secondary market for reselling tickets and not the primary selling agent for The Bijou Theatre.  Their listing on Google indicates, to the average consumer, that they in fact are an agent for The Bijou Theatre and that is deceptive.

  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23420045

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to the Bachman Turner Overdrive concert in Appleton Wi on JULY 24, 2025 from GoTickets. After doing so I realized they grossly overcharged me for the tickets. I paid $267.97 for 2 tickets and they are being sold by the local venue for $50 each which would be $100. I contacted GoTickets thru their website to try and resolve the issue of grossly overcharging for the tickets. They would only offer a $20 refund which is not even close to a far resolution. They are ripping customer off that trusted their site. When I had googled to buy tickets for the concert they came up as the first option and I thought they were associated with the local venue. They would not work with me to resolve the issue of the overcharge. I'm normally good about not falling for scams but got caught in this one. On their website- GoTickets@2025

  Business Response

  Date: 06/06/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer placed their order on 5/28/2025 for 2 tickets
  to Bachman Turner Overdrive at Neuroscience Group Field at Fox Cities Stadium -
  Appleton, WI on 7/24/2025 at 7:00 PM. Their order was confirmed immediately,
  and fulfilled with the tickets they selected within 1 minute of confirmation.
  Our customer successfully accessed these tickets the following day.

  
  We understand our customer is concerned with the price they
  paid for the tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost, we display an itemization of charges as
  well as the total price prior to order submission. This means that our customer
  was shown the total price before they made the decision to buy their
  tickets, including the amount of fees.

  
  During the checkout process, our customer agreed to the
  terms of service, which state the following:
  The purchase of tickets is at the full discretion of the
  Buyer, and all sales are final.  Ticket prices on the Services are set by
  the owners of ticket(s) ("Seller"). As a result, the ticket prices
  listed may be substantially higher (or in some cases lower) than the original
  face value printed on the ticket. All sales are final even though ticket prices
  for live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law. 

  
  Our Support Team was in contact with our customer and in the
  interest of customer service, our customer was offered a resolution, however
  this was declined. If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.

  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/08/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23409123

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase tickets for a performance at Wolf Trap by visiting what I believed to be the official Wolf Trap website (www.wolftrap.org). Unknowingly, I was redirected to a third-party ticketing site—GoTickets.com—which presented itself in a way that made it appear affiliated with or part of the official Wolf Trap organization.
  
  I made two separate purchases, one for $233 and another for $208, totaling $441. After the transactions, I did not receive any confirmation email from Wolf Trap. Instead, I began receiving unusual messages from GoTickets, coming from people based in the Philippines, which made me concerned.
  
  I attempted to reach GoTickets through multiple methods:
  
  Phone: No answer
  
  Website chat: No response
  
  Email: Only automated, unhelpful replies
  
  I contacted PayPal immediately to report the issue and request a refund, but have not received a response. This was a deceptive transaction and I am seeking a full refund of my 2 tickets totalling Order #1225893
  $441.
  Regards,
  May 31/2025
  Fraudulent company Go Tickets- popping up and deceiving my browser as the Wolftrap.com ticket section.
  phone number *************
  Order #1225948 Order #1225893

  Business Response

  Date: 06/06/2025

  Thank you for reaching out to us.
  We appreciate the opportunity to address the concerns of our customer.
  
  At
  GoTickets, we understand purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring
  that every ticket listing is genuine and reliable. Moreover, we proudly stand
  by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price.
  Due to the fluctuating nature of prices and inventory levels in the secondary
  ticket market, GoTickets generally cannot provide refunds, thus we do maintain
  an “All Sales Are Final” policy for both the buyer and the seller of
  tickets.
  
  Our customer claims www.gotickets.com appeared to be affiliated with
  the venue, however nowhere on the site does it indicate GoTickets is
  the official site of this venue, and moreover, the site is clearly branded as
  GoTickets, with the disclaimer, “Secure resale marketplace. Ticket prices may
  be above or below face value.”
  
  Both tickets were successfully
  delivered to our customer to the email address used to place the two orders
  referenced in their complaint. Our customer is all set to go to their events in
  August. Enjoy!

  
  If our customer has any additional concerns regarding their
  orders, we encourage them to contact our support team, available 10:00 AM to
  11:00 PM CST every day, on live chat, email, and phone.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 06/11/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  Formal Demand for Full Refund – Fraudulent Ticket SaleVENDOR: To GoTickets Customer Service,I am writing to unequivocally reject your previous response regarding my ticket purchase and to reiterate my immediate demand for a full refund of $441. I do not accept the tickets you provided and will not use them.These tickets were sold to me under fraudulent circumstances. When I attempted to access wolftrap.com, a pop-up from "gotickets" immediately appeared, misleading me into believing your service was directly affiliated with Wolf Trap. This deceptive practice constitutes a fraudulent sale.Under Maryland law, I have a clear right to a refund for tickets sold through fraudulent means. Specifically, your actions may violate provisions of the Maryland Consumer Protection Act, Commercial Law Article, Title 13, Annotated Code of Maryland. Section 13-301 defines unfair or deceptive trade practices, including:(1) False, falsely disparaging, or misleading oral or written statement, visual description, or other representation of any kind which has the capacity, tendency, or effect of deceiving or misleading consumers.(2) Failure to state a material fact, if the failure deceives or tends to deceive.Your deliberate misrepresentation of affiliation with Wolf Trap, which directly led to my purchase, falls squarely within these definitions.I notified you of my intent to cancel the purchase within four hours of the transaction. Your delay of two days in responding is unacceptable and does not negate my right to a refund for a fraudulent transaction.Be advised that I have already filed a formal complaint with the Maryland Attorney General's Office, urging them to investigate and take action to prevent your business from defrauding Maryland residents. I have also escalated this matter to my congressional representatives.Failure to issue a full refund of $441 immediately will result in further legal action. This is not a request; it is a demand for what I am legally owed.Sincerely,
  
  
  
  Regards,
  Complaint ID: 23404973
   
  
  
  
   

  Business Response

  Date: 07/02/2025

  Thank you for reaching out to us to further address the
  concerns of our customer.

  GoTickets does not own inventory; GoTickets is a digital
  platform connecting ticket buyers to ticket sellers. As such, our Services are
  merely designed to act as a marketplace to connect buyers and sellers. The
  mobile tickets were delivered via a unique, valid transfer for our customer to
  accept via email.
  Every ticket listed on GoTickets is authentic and verified. GoTickets
  is a place to connect event goers with access to events that make memories and
  create unforgettable moments.

  
  Our customer received the tickets they selected and
  purchased. GoTickets acted in accordance with our 100% Buyer Guarantee and
  takes its compliance obligations with respect to state rules and regulations
  very seriously and always complies with applicable laws. We consider this
  matter resolved, however if our customer has any additional concerns regarding
  their order, we encourage them to contact our support team. 

  
  Regards,
  Go Marketplace LLC