Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Go tickets. Com, and this appeared on the 21st of July. My daughter got extremely sick, as she has epilepsy, asthma social anxiety and I gave less than 24 hours' notice, as my daughter is extremely sick, so I wanted to get my money back since we can not go. And also, oh, I found that go tickets.com is a scam agency per MN state fair. I also purchased Allinza insurance so that if I had to cancel, it would be easy. The call center people do not undestand english and were very unproffessional and told me NO that is not right I can not control my daughter sickness and I am not even guaranteed my tickets for the concert as they stated and that is 670.00 worth of money I am loosing so unfair and disrespectful they took my money and do not care pleas ehelp me thank you so much and also we asked to speak to supervisor or msanger and they told me NO and that they dont have any which does not make sense as every company has a supervisor or manger.

  Business Response

  Date: 07/29/2025

  Thank you for allowing us the opportunity to address this matter.
  
  Our customer placed their order on July 20, 2025, for 2 tickets to see Nelly with Ja Rule and Mya and Ying Yang Twins at the Minnesota State Fair Grandstand in Falcon Heights, MN on August 30, 2025, at 7:00 PM. The order was confirmed by the seller. The tickets are scheduled to be delivered on or before August 29, 2025.
  
  We understand the concern regarding the ability to attend the event due to the unfortunate medical situation involving our customer's daughter.
  
  At GoTickets, we operate as a live event ticket resale marketplace where ticket purchases are typically final once confirmed. This is due to the nature of resale markets, where tickets are secured immediately upon placing an order, in accordance with our terms that all sales are final to manage the commitments made to sellers.
  
  Our records indicate that our customer purchased insurance through Allianz, which usually provides an avenue for reimbursement under certain conditions. For any further assistance with the insurance claim process or details on coverage, we encourage reaching out to Allianz directly. We relay this with empathy, understanding the severity of the situation mentioned.
  
  Regarding the interaction with our support team, we are dedicated to professional and respectful customer service. We regret if this standard was not met during your communication with us. It is essential for us that our customers receive courteous and knowledgeable assistance, and we will review the interaction to ensure that our support protocols are maintained. In the act of customer service, our support team offered compensation and a promotional discount, to which our customer accepted as a resolution, while granting the ownership of the tickets to our customer, allowing them to potentially resell the tickets if attending is not possible.
  
  We would like to assure our customer that GoTickets collaborates exclusively with trusted resellers to ensure the authenticity of the tickets and also stands firm by our Buyer Guarantee. This ensures that tickets are delivered on time, valid for entry, and consistent with the original order or are superior. Should circumstances arise where any of these commitments are not fulfilled, a refund or equivalent store credit is guaranteed.
  
  If our customer requires additional support or has questions to address, our customer service team is available daily from 10:00 AM to 11:00 PM CST. We are committed to providing assistance and resolution to enhance our customer's experience.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23639900

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BAIT AND SWITCH!!
  
  I purchased two tickets thinking it was directly from the venue. Shortly after, they started texting me saying the tickets were already sold. Then they tried to offer replacements of lesser value. Talked to customer service. No help.
  
  
  Avoid this company!

  Business Response

  Date: 07/28/2025

  Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify and address the concerns raised in this complaint.
  We are sorry to hear that the customer’s experience did not meet expectations and we understand the frustration this may have caused. At GoTickets, our goal is to provide a secure and transparent secondary marketplace for event tickets, backed by our comprehensive GoTickets Buyer Guarantee.
  It is important to note that GoTickets is not a primary box office or venue ticketing platform. We operate as a resale marketplace where independent, trusted resellers list tickets for events. This is disclosed clearly throughout our site, including during the checkout process. Our platform exists to provide access to tickets that may be sold out or otherwise unavailable through primary channels.
  In cases where tickets become unavailable shortly after purchase—typically due to high-demand events and real-time marketplace fluctuations—our team acts promptly to notify the customer and offer comparable or better replacement tickets at no extra cost. We regret if the replacement options offered in this instance were viewed as of lesser value; our policy is to make every reasonable effort to provide an equal or better alternative.
  Regarding the communication experience, we apologize if the customer found our service lacking. We take feedback seriously and are constantly working to improve the responsiveness and helpfulness of our customer support team. Our service representatives are available daily to assist via live chat, phone, and email, and we remain committed to resolving concerns with transparency and respect.
  We also take issue with the characterization of “bait and switch.” At no point are customers offered tickets that we do not intend to fulfill. When a listing becomes unavailable, we act in good faith to fulfill the order as promised or issue a refund if a suitable replacement cannot be found or is declined.
  We would welcome the opportunity to further discuss this situation with the customer directly and work toward a resolution in line with our policies.
  Sincerely,
  Go Marketplace LLC

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.It’s still a bait and switch because they are advertising a product and price they cannot honor. Once a ticket is sold, it should be immediately removed from the website. In This day and age, online purchases are instantaneously processed. The website should also be instantaneously updated. There should be some safeguards in place to prevent selling the same ticket to two different customers. The company can continue to post a low price offer to attract customers but once they make the purchase the company can just make a claim that a ticket was already sold and then offer a replacement ticket of lesser value. That’s exactly what happened to me. When I rejected their replacement they incrementally  offer tickets closer to my original value but only after I declined the first offer. Claiming the market fluctuates quickly leaves the door wide open for the company to defraud customers.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,
  Complaint ID: 23624998
   
  
  
  
   

  Business Response

  Date: 08/21/2025

  Our customer reported an issue relating to ticket availability. It is important to highlight that prices on our platform are set by independent sellers and can fluctuate based on market demand. These dynamic changes can occasionally result in simultaneous orders for the same tickets, especially during high-demand periods. Although we strive for instant processing, there are technological limitations inherent in any marketplace platform. When an order cannot be fulfilled as expected, we promptly communicate with our customers and offer suitable alternatives that aspire to match or exceed the original value of the tickets.
  
  In this instance, our customer's transaction could not be completed as originally planned. Nevertheless, we presented alternative options with the intent of providing a comparable or superior experience. We regret any frustration this caused and assure our customer that our actions are guided by our commitment to uphold the integrity of the purchase process.
  

  If our customer has further questions or concerns, we welcome them to reach out to our support team, available daily from 9:00am to 11:00pm.

  
  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:07/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of purchase - June 16, 2025
  
  Cost - $384.30
  
  The business is committed to providing tickets purchased by ticket scalpers.
  
  After purchasing rhe tickets you find out that you have actually purchased from a third party. The third party promises to have the tickets to you the day before the event. I need my tickets now or a refund. I'm traveling from out of state and need to make hotel pre-paid reservations.
  The business has not tried to resolve the problem. I initially asked for a refund within 10 minutes of purchasing and was denied. I've explained why I need the tickets now and still denied.

  Business Response

  Date: 07/25/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 
  Our customer placed their order on 6/14/2025 for 2 tickets
  for ***** ********** at Fletcher Hall at Carolina Theatre in Durham, NC on
  10/25/2025 at 8:00 PM. Their order was confirmed immediately and an email
  reminding them of the delivery time frame was sent following the confirmation.
  We understand our customer is concerned with the delivery
  date of their tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost and ticket details, we display an
  itemization of charges as well as the total price, the in-hand-date, and any
  other applicable attributes prior to order submission. This means that our
  customer was shown the total price and the expected delivery date before they
  made the decision to buy their tickets.
  There are two distinct delivery timing options: "Instant
  Delivery" and "In-Hand Date," each designed to ensure
  a seamless ticketing experience. For tickets marked as "Instant
  Delivery," rest assured that the seller already possesses the tickets.
  Upon completing your purchase, you will promptly receive them via email or SMS,
  allowing for immediate access to your tickets.  Tickets marked as
  "In-Hand-Date" indicate an estimated delivery date provided by the
  seller. Our customer chose a ticket listing that disclosed an In Hand Date of 10/24/2025.
  This was disclosed during the process in which our customer was searching for
  their desired tickets, when they selected this listing, and within the checkout
  process prior to finalizing their purchase. Upon order confirmation, they were
  sent a reminder email regarding this delivery timing. Rest assured; all
  confirmed ticket orders are covered by our 100% buyer guarantee.
  A seller may set an In-Hand-Date on or near the date of the
  event for reasons such as:
  
  Delayed
  ticket releases on the part of the primary market, artist, team, or venue
  The
  seller delivering tickets close to the date of the event to avoid lost
  ticket scenarios, which may be difficult to resolve.
  A
  conservative estimate of time of possession on the part of the seller, in
  which case, tickets may be delivered sooner than the In-Hand-Date.
  
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23616442

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 08/06/2025

  Thank you for following up with us and for taking the time to clearly outline the concerns regarding this order. We genuinely appreciate the opportunity to further clarify. At GoTickets, we understand that securing tickets for a live event—especially when planning travel and accommodations—should be a smooth and transparent experience.

  When placing the order on June 14, 2025, our customer selected tickets marked with an In-Hand Date of October 24, 2025. This was clearly displayed both on the listing page and again during the checkout process before completing the purchase. An order confirmation email was sent immediately after the transaction, reiterating this delivery window. The In-Hand Date reflects the latest estimated date by which the seller will have the tickets ready for delivery. This timing is often influenced by venue policies or the original ticket issuer's distribution schedule. We understand this can feel last-minute—especially when travel planning is involved—but it’s a standard industry practice that ensures secure and verified transfers.

  We regret any confusion regarding our refund policy. As disclosed before purchase and on our website, all sales are final. This is a binding policy not only for our customers but also for the sellers from whom we source tickets. That said, our Buyer Guarantee assures that tickets will be delivered in time for the event, be valid for entry, and match the specifications of the order. Once an order is locked in and confirmed with the seller—as was the case here—it unfortunately cannot be reversed. While we are unable to override the seller’s commitment and refund the purchase at this stage, we assure our customer that their tickets will be delivered on or before October 24, 2025, in advance of the event date on October 25. If any changes or earlier delivery become available, we will notify our customer immediately. 

  We appreciate the detailed feedback regarding transparency and have flagged these concerns internally for review as part of our ongoing effort to improve the buying experience. Should our customer have further concerns, our support team is available every day from 10:00 AM to 11:00 PM CST to help.

   

  Regards,

  Go Marketplace LLC 

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/25, I purchased two tickets to a concert for $218.73. Shortly thereafter on the same day, I opened a live chat session requesting a refund due to the wrong city. Through numerous chat sessions and phone calls, Go Tickets has refused to issue a refund. Upon further research, I now see that Go Marketplace Inc has deceitful business practices, such as the following:
  Overcharging and hidden fees
  Difficulty with refunds and cancellations
  Poor customer service
  Ticket transfer and delivery problems
  Allegations of deceptive practices: Some customers accuse GoTickets of being a fraudulent company that misrepresents itself as a primary ticket seller, leading customers to believe they are purchasing directly from the venue, when in reality it is a secondary marketplace. Some claim the company uses deceptive tactics, such as setting a timer to create a sense of urgency, to pressure customers into purchasing overpriced tickets.Invalid or non-existent tickets: There have been reports of customers purchasing tickets that turned out to be invalid or did not exist, leading to denied entry at the venue.
  GoTickets deceptively portrayed itself in a Google search as a legitimate concert venue site for tickets. I am disputing the charge with Capital One and filing a complaint with the SC Department of Consumer Affairs.

  Business Response

  Date: 07/22/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns raised by this customer.

  
  On June 30, 2025, the customer placed an order for two tickets via our platform.At GoTickets, we understand that purchasing tickets is an investment in meaningful experiences, and we are committed to offering a seamless and secure buying process. We stand behind every order placed on our platform through our GoTickets Buyer Guarantee, which ensures that all tickets purchased are valid and will be delivered on time—or customers receive a full refund. To maintain our high standards, we work exclusively with trusted, professional resellers and closely monitor the integrity of ticket listings on our marketplace.

  
  GoTickets operates as a secondary marketplace, which is clearly disclosed on our website. Ticket prices on our platform may differ from face value as they are set by independent sellers and fluctuate according to market demand, seat location, and availability. Before placing any order, customers are shown a full price breakdown, and ticket details they selected, and must agree to our terms and conditions, which state that all sales are final. This policy is in place due to the dynamic nature of the secondary market, where prices and availability can change rapidly.

  
  Regarding the customer's request for a refund due to purchasing tickets for the wrong city, we regret that we are unable to offer cancellations or refunds under our policy unless the event is canceled and not rescheduled. Nonetheless, our customer support team engaged with the customer through live chat and phone calls to explain these policies and provide guidance on possible alternatives, such as resale options.

  
  As for broader claims about deceptive practices, we strongly reject such characterizations. GoTickets strives for full transparency. We do not misrepresent ourselves as a primary seller, and our site includes multiple disclosures identifying us as a resale marketplace. Additionally, any urgency features—such as timers—are standard industry tools intended to reflect real-time inventory fluctuations, not to deceive.

  
  GoTickets is fully committed to consumer protection and regulatory compliance, including adherence to state laws and consumer transparency requirements. We take all complaints seriously and continuously review our policies and processes to better serve our customers.
  If the customer has additional questions or concerns, we invite them to contact our support team, which is available daily from 10:00 AM to 11:00 PM via live chat, phone, and email. We are here to assist and ensure a resolution that aligns with our policies and commitments.

  
  Sincerely,
  Go Marketplace LLC

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23614937

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:07/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets on the web site for GoTickets and they gave me tickets not otherwise indicated in the purchase. I have tried to find this organization and its registration has been revoked by Illinois, and they are listed as a Foreign Organization. They need to be banned from doing business with Ticket Master. This is a scam, fails to accommodate handicapped persons, and does not give what they advertised. It is a brokerage for tickets from Ticket Master. Please do something to get them off the web, unassociated with Ticket Master, and banned from doing business in the USA.

  Business Response

  Date: 07/22/2025

  Thank you for reaching out to us.
  We appreciate the opportunity to address the concerns of our customer.
  
  At GoTickets, we understand
  purchasing event tickets is an investment in unforgettable experiences. We are
  committed to providing our customers with a seamless and worry-free
  ticket-buying process. Our Buyer's Guarantee is a testament to our dedication
  to satisfaction, ensuring that every transaction with GoTickets is secure,
  reliable, and trustworthy. To uphold our standards, we collaborate exclusively
  with trusted professional resellers, ensuring that every ticket listing is
  genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer
  Guarantee, which covers 100% of the full purchase price. Due to the fluctuating
  nature of prices and inventory levels in the secondary ticket market, GoTickets
  generally cannot provide refunds, thus we do maintain an “All Sales Are
  Final” policy for both the buyer and the seller of tickets.
  
  Our
  customer claims www.gotickets.com has had its registration revoked,
  which is not accurate. Our customer also claims GoTickets is listed as a “Foreign
  Organization,” which is also not accurate. Go Tickets is not a brokerage, nor
  does GoTickets own inventory; GoTickets is a digital platform connecting ticket
  buyers to ticket sellers. As such, our Services are merely designed to act as a
  marketplace to connect buyers and sellers.

  
  Our
  customer claims we do not accommodate ADA needs, however any inventory sellers have
  available that includes ADA related seating locations (i.e. ADA, companion
  seating, etc.) is clearly labeled on our website for a user to select and
  purchase if they choose to do so.
  
  During the checkout process, our
  customer agreed to the terms of service, which state the following:
  
  The purchase of tickets is at the
  full discretion of the Buyer, and all sales are final.  Ticket prices on the Services are set by the
  owners of ticket(s) ("Seller"). As a result, the ticket prices listed
  may be substantially higher (or in some cases lower) than the original face
  value printed on the ticket. All sales are final even though ticket prices for
  live events continue to fluctuate on the open market. It is possible that
  prices of similar seats will change over time; if the prices of similar tickets
  increase prior to the event, you will not be charged more. Conversely, if the
  price of similar tickets decreases prior to the event, no credits, refunds or
  upgrades will be given. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are no refunds, exchanges, or cancellations, except as expressly set
  forth herein or as required by applicable law.
  
  We stand behind every ticket sold
  on our platform. Every ticket listed on GoTickets is authentic and verified. We
  work directly with event organizers, venues, and trusted sellers to ensure our
  customers receive genuine tickets that grant access to the events they love.
  Our commitment to on-time delivery means our customers can plan their event
  attendance with confidence. We ensure the seats our customers receive will
  precisely match the specifications of their order. In the event they differ,
  they will exceed expectations, guaranteeing satisfaction with the seating
  arrangement. Lastly, our dedicated customer support team is available to assist
  our customers before, during, and after their purchase. Whether our customers
  have questions about an event, encounter any issues with their tickets, or need
  assistance, our knowledgeable and friendly support team is here to help. Our
  Support Team is available via live chat, email, and phone, daily from 10:00 AM
  to 11:00 PM CST.
  
  Should our customer have any
  further questions regarding their order, we encourage them to
  contact our support team. We have made several attempts to speak with our
  customer over the phone to reach a resolution however we have been unsuccessful
  as our customer has disconnected during the calls.
  
  Regards,
  Go
  Marketplace LLC

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23533777

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/25/2025 purchased online Go marketplace parking for event that didn’t use 60.37 need refund

  Business Response

  Date: 07/15/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer. At GoTickets, we
  understand that purchasing event tickets is an investment in unforgettable
  experiences. We are committed to providing our customers with a seamless and
  worry-free ticket-buying process. Our 100% Buyer Guarantee is a testament to
  our dedication to satisfaction, ensuring that every transaction with GoTickets
  is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively
  with trusted professional resellers, ensuring that every ticket listing is
  genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer
  Guarantee, which covers 100% of the full purchase price. Due to the fluctuating
  nature of prices and inventory levels in the secondary ticket market, GoTickets
  generally cannot provide refunds, thus we do maintain an “All Sales Are Final”
  policy for both the buyer and the seller of tickets. This guarantee firmly
  states that you will receive your tickets in time for the event, they will be
  valid for entry, and the seats you obtain will be either as specified in your
  order or even better. In the extraordinarily rare instance that any of these
  assurances aren't met, we've got you covered: GoTickets will either provide a
  100% refund or offer store credit equivalent to the purchase price. 
  Our customer placed their order on 6/25/2025 for 1 parking
  pass to use the same day at the Cincinnati Reds game. The valid, one-of-a-kind
  parking pass was sent to our customer via the email address used to place the
  order. The purchase of tickets is at the full discretion of the Buyer, and all
  sales are final. Due to the unique nature of tickets, they can't be replaced,
  hence there are no refunds, exchanges, or cancellations.
  We stand behind every ticket sold on our platform. Every
  ticket listed on GoTickets is authentic and verified. We work directly with
  event organizers, venues, and trusted sellers to ensure that you receive
  genuine tickets that grant you access to the events you love. Our commitment to
  on-time delivery means you can plan your event attendance with confidence. We
  ensure that the seats you receive will precisely match the specifications of
  your order. In the event they differ, they will exceed expectations, guaranteeing
  your satisfaction with the seating arrangement. Lastly, our dedicated customer
  support team is available to assist you before, during, and after your
  purchase. Whether you have questions about an event, encounter any issues with
  your tickets, or need assistance, our knowledgeable and friendly support team
  is here to help.
  
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team. 
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I used pay pal to pay for your services when arriving to the event the parking attendant stated this purchase could not be used and that I had to pay the attendant for parking. Your services was not used or provided I would like a refund 
  
  
  
  
  Regards,
  Complaint ID: 23588720
   
  
  
  
   

  Business Response

  Date: 08/14/2025

  We appreciate the opportunity to address the concerns of our customer.Our customer placed their order for one parking pass for the "New York Yankees at Cincinnati Reds Parking" event held at Great American Ball Park Parking in Cincinnati, OH, scheduled for June 25, 2025, at 7:10 PM. The order was processed and fulfilled on the same day, providing our customer with a transfer URL to access the parking pass electronically.We regret any inconvenience experienced with the use of the parking pass on the event day. According to our records, the transfer URL was successfully accessed, and the parking pass should have been valid for use at the venue. We uphold our 100% Buyer Guarantee, which ensures that our customers receive valid entry passes and access to purchased services. In the extraordinary circumstance that a service is not honored at the venue, we encourage our customers to contact us immediately for assistance.In situations where an event takes place as planned and tickets or services are delivered as agreed upon, our policies generally do not permit refunds outside of these conditions. Nonetheless, we recognize the challenges encountered in this instance.Our goal is to maintain transparency and trust in the ticket-buying experience. Prices on our platform, including fees, are set forth by the sellers and are prominently displayed before checkout. All sales are considered final as per our terms, but our support team remains available to assist with issues encountered on the event day.If our customer has additional questions or concerns, we encourage them to contact our support team, available daily from 9:00 AM to 11:00 PM.

  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:07/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for Ray Lamontagne at Red Rocks for a show on 08/27/25 from GoTickets. I thought it was the official website but GoTickets does a pretty good job of impersonating official websites. The show got rescheduled to 08/26/26, almost a year later. I obviously don’t want to wait a year and I want my money back. I asked for a refund and GoTickets said that since it wasn’t cancelled, I cant get a refund. By their logic, they could reschedule a show to 2070, but since it isn’t cancelled, they won’t give refunds. This is absolutely ridiculous and I want a refund.

  Business Response

  Date: 07/15/2025

  Thank you for
  reaching out to us. We appreciate the opportunity to address the concerns of
  our customer. At GoTickets, we understand that purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 
  Our customer
  placed their order on 4/12/2025 for 2 tickets to Ray LaMontagne. Several weeks
  later, the performer rescheduled the event. Subsequently, as an industry
  standard, GoTickets followed suit, updating the event to match the new date.
  When an event is rescheduled, in most cases, the original purchased ticket will
  be honored for the new event date. New tickets will not need to be reissued for
  most rescheduled or postponed events, and credits, refunds or exchanges will
  not be made for postponed or rescheduled events.
  We understand
  how disappointing a date change can be for an event. As an act of customer service,
  our Support Team offered a resolution which our customer declined. If our
  customer has any additional concerns regarding their order, we encourage them
  to contact our support team, available from 10:00AM to 11:00PM CST every day.
  
  Regards,
  Go Marketplace
  LLC

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  I would understand if the event was scheduled a few weeks or a month later, but this a full year later. With this logic, they could continue rescheduling a year later every year\ and just keep my money forever. When I spoke to them, they told me I could try to sell the tickets, but who would purchase tickets for a concert that might never happen? I am not satisfied and I want a refund. 
  
  
  
  Regards,

  
  

  Complaint ID: 23576459

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 08/14/2025

  We understand the disappointment our customer feels about the postponement of the event, and we sincerely regret any inconvenience this rescheduling has caused. At GoTickets, we are committed to ensuring a secure and reliable ticket-purchasing experience, underscored by our 100% Buyer Guarantee, which provides assurance that our customers will receive valid tickets in time for the event at the seats as specified or better. In events such as these, where the organizer has postponed but not canceled the event, the tickets remain valid for the new date, which disallows us from offering refunds as per our policy.

  As a secondary marketplace, we operate on behalf of independent ticket sellers and adhere to contractual agreements that prevent us from offering refunds for events that are rescheduled and not canceled outright. We have communicated to our customer that once an event is officially canceled without a rescheduled date, we offer a full refund, including service fees, in alignment with our terms.

  Given the nature of ticket resales, we always strive to provide our customers with solutions. We suggested to our customer the possibility of reselling their tickets through platforms like Lysted.com, and offered compensation to assist, but these were declined. We remain open to discussing alternative solutions to help address our customer’s situation.

  We acknowledge and respect the concerns raised and would like to reiterate that our customer support team is available to provide further assistance. Our team is reachable daily from 9:00 AM to 11:00 PM.

  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2025, I attempted to purchase tickets for the Boston orchestra performance on 6/13. Although I typed the venue in the search box, Gotickets.com (Go Marketplace) came up first. I clicked on that link and purchased tickets, although I wondered why they were 50% more than the site listed price and thought I was on their site.
  
  Although I allowed my credit card to be charged, I quickly realized that I had been duped into buying from 3rd party scalper, when I looked at the email confirmation. I quickly got on their "customer service" site (which turned out to be a chatbot), and requested a refund. After offering my a 10% discount on my next purchase (which I refused), the chatbot said it would send my complaint to the "escalation team." The next day (7/7) I received a phone call and voicemail. I called back and was told
  that my only recourse was to resell the tickets on another site they own, Lysted.com. I explained that I plan to dispute the charge with my credit card, and would also be filing a complaint with the Delaware Attorney General, but if they didn't charge my card and cancelled the transaction, I would not. I was angain offered me the 10% discount, which I again declined, then said that because they were a 3rd-party site they could not refund my purchase. After I said no thank you, I got no further response.

  Business Response

  Date: 07/15/2025

  We appreciate the opportunity to address the concerns of
  our customer. We understand that purchasing event tickets is an investment in
  unforgettable experiences. We are committed to providing our customers with a
  seamless and worry-free ticket-buying process. Our 100% Buyer Guarantee is a
  testament to our dedication to satisfaction, ensuring that every transaction
  with GoTickets is secure, reliable, and trustworthy. To uphold our standards,
  we collaborate exclusively with trusted professional resellers, ensuring that
  every ticket listing is genuine and reliable. Moreover, we proudly stand by our
  GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to
  the fluctuating nature of prices and inventory levels in the secondary ticket
  market, GoTickets generally cannot provide refunds, thus we do maintain an “All
  Sales Are Final” policy for both the buyer and the seller of tickets. This
  guarantee firmly states that you will receive your tickets in time for the
  event, they will be valid for entry, and the seats you obtain will be either as
  specified in your order or even better. In the extraordinarily rare instance
  that any of these assurances aren't met, we've got you covered: GoTickets will
  either provide a 100% refund or offer store credit equivalent to the purchase
  price. 
  We stand behind every ticket sold on our platform. Every ticket listed on
  GoTickets is authentic and verified. We work directly with event organizers,
  venues, and trusted sellers to ensure customers receive genuine tickets that
  grant access to the events they love.
  Our customer placed their order on 7/6/2025 for 2 tickets
  to Boston Symphony Orchestra with Seong-Jin Cho at Koussevitzky Music Shed at
  Tanglewood - Lenox, MA on 7/12/2025 at 8:00 PM. Their order was confirmed and
  fulfilled accurately and on time, per our 100% Buyer Guarantee.
  GoTickets does not own inventory; GoTickets is a digital
  platform connecting ticket buyers to ticket sellers. As such, our Services are
  merely designed to act as a marketplace to connect buyers and sellers. We
  understand our customer is concerned with the price they paid for the tickets
  they selected and purchased. At GoTickets, we strive to provide a transparent
  and competitive marketplace where customers can choose tickets that align with
  preferences and budget. To provide our users with a comprehensive view of the
  total cost, we display an itemization of charges as well as the total price
  prior to order submission. This means that our customer was shown the total
  price before they made the decision to buy their tickets.
  During the checkout process, our customer agreed to the
  terms of service, which state the following:
  The purchase of tickets is at the full
  discretion of the Buyer, and all sales are final.  Ticket prices on the
  Services are set by the owners of ticket(s) ("Seller"). As a result,
  the ticket prices listed may be substantially higher (or in some cases lower)
  than the original face value printed on the ticket. All sales are final even
  though ticket prices for live events continue to fluctuate on the open market.
  It is possible that prices of similar seats will change over time; if the prices
  of similar tickets increase prior to the event, you will not be charged more.
  Conversely, if the price of similar tickets decreases prior to the event, no
  credits, refunds or upgrades will be given. GoTickets will never charge more
  than what you have authorized. Due to the unique nature of tickets, they can't
  be replaced, hence there are no refunds, exchanges, or cancellations, except as
  expressly set forth herein or as required by applicable law. 
  This matter was thoroughly addressed with our customer
  prior to this complaint submission. In addition, as an act of customer service,
  our customer was offered a promotional code for a future purchase, which they
  have declined. As they have received their tickets prior to their event, and we
  have addressed the aforementioned concerns, we consider this matter resolved.
  If our customer has any additional concerns regarding their order, we encourage
  them to contact our support team, available 10:00 AM to 11:00 PM CST every day.
  Regards,
  Go Marketplace LLC 

  Customer Answer

  Date: 07/24/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.this company engages in predatory practices, redirecting buyers away from the official website. the event in question was not limited in tickets and was a set price for an outdoor event that supports a local charity, despite this company suggesting otherwise.  I did not accept the tickets and was sure to buy them directly from the venue. 
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  Regards,
  Complaint ID: 23568063
   
  
  
  
   

  Business Response

  Date: 07/31/2025

  GoTickets.com is a resale ticket marketplace that provides access to tickets for events nationwide. We are not affiliated with any venue, team, or box office, and this is clearly disclosed throughout our website—including on event pages, during checkout, and in our terms and conditions. Our platform exists to serve customers who are seeking tickets to high-demand or sold-out events, or who prefer the convenience of shopping across a wide range of listings.

  We regret if the customer felt redirected away from an official site. GoTickets does not control how search engines present results, but we do make every effort to clearly represent ourselves as a resale marketplace—not a primary ticket seller.

  With regard to the event in question, ticket availability and pricing on our platform reflect market-based values, which may be higher or lower than face value, depending on various factors such as demand, location, and timing. Even when tickets are not sold out on the primary site, resellers may list them on secondary platforms such as ours.

  Our records show that the customer placed an order and was issued tickets per our standard fulfillment process. As stated in our terms, all sales are final, and we are unable to cancel or refund orders once tickets have been delivered. While the customer states they did not “accept” the tickets, our system confirms they were delivered electronically and made accessible via the email provided at checkout.

  We respect the customer's decision to purchase alternative tickets directly from the venue, and we are sorry that our platform did not meet their expectations. However, we remain confident that the transaction was processed according to our clearly posted policies.

  
  If the customer has further concerns or would like to provide more information about the issue, we welcome the opportunity to speak directly and review any remaining questions.

  Sincerely,
  Go Marketplace LLC

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 23, 2025, we purchased tickets from gotickets.com for the Joe Bonamassa's show on August 25, 2025 at Northern Quest Casino. We received a confirmation email, showing tickets for the August 25th show.
  At the time the tickets were purchased, there were two dates shown for Northern Quest, August 5th and August 25th. Only the August 25th date worked in our schedule.
  On June 16, 2025, we received an email from gotickets.com saying that the August 25th show had been rescheduled to August 5th.
  Numerous contacts with gotickets.com requesting acknowledgment that this is not a reschedule, since the August 5 show was already scheduled when the tickets were purchased, have gone nowhere.
  I believe there was an error in their system, or in the system of the original seller's system. I have contacted LiveNation, which also posted an August 25th concert, and confirmed that August 25th was an error, and that there was no rescheduling of that concert.
  Gotickets sites their no refund policy for rescheduled events (cancellation receive a full refund), and states that we approved the relevant details before finalizing the order. We understand their policy. We do not dispute that their policy is clear, however it does not fit this situation.We cannot approve the relevant details before finalizing the order if the details in your system are WRONG. 
  We suspect this may have been an inadvertent error, however for gotickets to persist in refusing to make it right is inexcusable. This purchase should be treated the same way as a cancellation, with a full refund, since the show they purported to sell tickets for does not exist.

  Business Response

  Date: 07/15/2025

  Thank you for
  reaching out to us. We appreciate the opportunity to address the concerns of
  our customer. At GoTickets, we understand that purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our 100% Buyer
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer
  placed their order on 2/23/2025 for 4 tickets to Joe Bonamassa. Several weeks
  later, the performer rescheduled the event. Subsequently, as an industry
  standard, GoTickets followed suit, updating the event to match the new date.
  When an event is rescheduled, in most cases, the original purchased ticket will
  be honored for the new event date. New tickets will not need to be reissued for
  most rescheduled or postponed events, and credits, refunds or exchanges will
  not be made for postponed or rescheduled events.

  
  We have
  confirmed and discussed with our customer that the primary ticketing source did
  have 8/25/2025 listed, and now the date is 8/5/2025.

  
  We understand
  how disappointing a date change can be for an event. If our customer has any
  additional concerns regarding their order, we encourage them to contact our
  support team, available 10:00AM to 11:00PM CST every day.
  
  Regards,
  Go Marketplace
  LLC

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  The companies policy is clear on rescheduled concerts, however a concert that was never scheduled cannot be rescheduled. All information we were able to gather indicated that tickets to an 8/25 concert were sold in error - that there was never a concert scheduled on that date. It was always scheduled on 8/5. Be it a computer glitch or  human error, the company does not accept responsibility for its part, albeit as a secondary market, after the fact. I do not expect any action from the company, but will never do business with them again, nor recommend them to anyone. They may not be illegal, but they are unethical.
  
  
  Regards,
  Complaint ID: 23566493
   
  
  
  
   

  Business Response

  Date: 08/06/2025

  We understand how disappointing it can be when an event date changes. In this case, the tickets remained valid for the rescheduled date, which has since passed.
  After reviewing the details with our customer, we’ve confirmed that the primary ticketing source initially listed the event for 8/25/2025 and later updated it to 8/5/2025. Our listings were updated accordingly to reflect this change—consistent with industry standards—to ensure ticket holders had accurate and timely information.
  While we recognize this may not be the resolution the customer had hoped for, we can confirm that valid and authentic tickets were delivered well in advance of the event on August 5.
  We sincerely apologize for any frustration this caused and appreciate the opportunity to clarify.
  Warm regards,
  Go Marketplace LLC

• Initial Complaint

  Date:06/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  On June 3rd, I visited the Madison Square Garden website to purchase tickets for Laufey, which redirected me to Gotickets. I completed my purchase there, only to later realize it was a reseller site. The tickets were sold at twice the price listed on the official artist page.
  
  After doing some research, I found many negative reviews describing Gotickets as a scam—citing issues such as undelivered tickets, invalid tickets at entry, and unresponsive customer support. This raised serious concerns.
  
  When I didn’t receive my tickets right after purchase and was unable to reach any human representative, I assumed I had been scammed. Since we were really looking forward to seeing the artist, my friend purchased official tickets through Ticketmaster instead—and received them immediately.
  
  Only seven days later, Gotickets emailed to say I would receive my tickets on October 14, just one day before the concert on October 15. This extremely delayed delivery makes it impossible for me to verify the tickets’ validity or resell them if needed.
  
  I have tried to contact your support multiple times via live chat and phone, but I only get automated responses and no actual help.
  
  I am requesting that the tickets be delivered as soon as possible. Every legitimate ticket seller I’ve used delivers tickets right after purchase—or at least within 24 hours. There is no valid reason why Gotickets should hold onto my tickets until the last possible moment, especially when payment was taken immediately.
  
  Please resolve this urgently. I am asking for either an early delivery of the tickets within the month or a full refund.

  Business Response

  Date: 07/02/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  
  Our customer placed their order on 6/3/2025 for 3 tickets
  for Laufey at Madison Square Garden - New York, NY on 10/15/2025 7:30 PM. Their
  order was confirmed immediately and an email reminding them of the delivery
  time frame was sent following the confirmation.
  We understand our customer is concerned with the delivery
  date of their tickets they selected and purchased. At GoTickets, we strive to
  provide a transparent and competitive marketplace where customers can choose
  tickets that align with preferences and budget. To provide our users with a
  comprehensive view of the total cost and ticket details, we display an
  itemization of charges as well as the total price, the in-hand-date, and any
  other applicable attributes prior to order submission. This means that our
  customer was shown the total price and the expected delivery date before they
  made the decision to buy their tickets.

  
  There are two distinct delivery timing options: "Instant
  Delivery" and "In-Hand Date," each designed to ensure
  a seamless ticketing experience. For tickets marked as "Instant
  Delivery," rest assured that the seller already possesses the tickets.
  Upon completing your purchase, you will promptly receive them via email or SMS,
  allowing for immediate access to your tickets.  Tickets marked as
  "In-Hand-Date" indicate an estimated delivery date provided by the
  seller. Our customer chose a ticket listing that disclosed an In Hand Date of 10/14/2025.
  This was disclosed during the process in which our customer was searching for
  their desired tickets, when they selected this listing, and within the checkout
  process prior to finalizing their purchase. Upon order confirmation, they were
  sent a reminder email regarding this delivery timing. Rest assured; all
  confirmed ticket orders are covered by our 100% buyer guarantee.

  
  A seller may set an In-Hand-Date on or near the date of the
  event for reasons such as:
  
  Delayed
  ticket releases on the part of the primary market, artist, team, or venue
  The
  seller delivering tickets close to the date of the event to avoid lost
  ticket scenarios, which may be difficult to resolve.
  A
  conservative estimate of time of possession on the part of the seller, in
  which case, tickets may be delivered sooner than the In-Hand-Date.
  
  If our customer has any additional concerns regarding their
  order, we encourage them to contact our support team, available 10:00am to
  11:00pm CST every day.
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 07/13/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I am submitting this response to formally dispute GoTickets’ handling of my ticket purchase and to request a full refund due to violations of their own policies and New York State laws.1. Violation of GoTickets’ Own Seller PolicyGoTickets’ own seller terms state:“Sellers are expressly forbidden from listing for sale: (a) tickets that the Seller does not own.”However, a GoTickets customer representative confirmed — as shown in the attached screenshot — that my ticket would only be delivered once the seller receives it, meaning the ticket was not in the seller’s possession at the time of sale, in direct violation of their stated policy.Additionally, I received the following message from GoTickets (quoted verbatim):“The seller of your tickets expects them to become available on 2025-10-14… This date is typically the latest possible date that tickets will become available… there are a couple factors that can determine the exact date that you’ll receive your tickets, like when tickets are released by the venue or when the seller receives tickets from their supplier.”This message further confirms that:•The seller did not own the ticket when it was sold;•The seller may be relying on a third-party supplier, adding more delay and risk;•And the delivery is speculative — not guaranteed.2. Violation of New York State Law and Licensing RequirementsAccording to the New York Department of State (NYSDOS), it is not allowed to resell tickets that are not currently in the seller’s possession. This policy aligns with GoTickets’ own seller rules but appears to be violated in this case.Additionally, GoTickets (or its parent company, GoMarket LLC) does not appear in the NYSDOS list of licensed ticket resellers, which is required to legally operate in New York.I reserve the right to report these violations to the New York Attorney General and the NYSDOS Division of Licensing Services.
  
  Regards,
  Complaint ID: 23534209
   
  
  
  
   

  Business Response

  Date: 07/29/2025

  Thank you for allowing us the opportunity to address the concerns raised by our customer.
  
  
  
  Our Buyer Guarantee assures customers that they will receive their tickets on time for the event, that the tickets will be valid for entry, and that the seating will match the specifics of their order. We understand the importance of the delivery timeline, which is why the estimated delivery date, designed to accommodate various seller and venue release timelines was clearly communicated prior to purchase. In this instance, the expected delivery date was provided as October 14, 2025. This information was disclosed prior to finalizing the purchase.
  
  We acknowledge and appreciate our customer's inquiry and the concerns regarding ticket delivery. We strive to maintain effective communication, and our customer support team is available to assist daily from 10:00am to 11:00pm CST. We understand the desire to receive tickets earlier, however, due to factors such as primary market ticket release policies or logistical considerations, sellers often set conservative delivery estimates to ensure reliable access to tickets. Regardless, we assure our customer that they will receive their valid tickets in time for the event, as stipulated in our Buyer Guarantee.
  
  Regarding the concerns on the resale marketplace, we emphasize that all ticket prices on our platform are determined by independent sellers and can fluctuate above or below face value based on market demand. We highlight that all fees and the final transaction amount are displayed prior to checkout, ensuring a comprehensive understanding of the purchase.
  
  We are continuing to monitor this order to ensure the delivery commitments are met. For any further assistance, our dedicated support team is ready to assist.

  Regards,
  Go Marketplace LLC