Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event the occurs in July. The website said it is a general admission event. The event is assigned seating. I contacted my tickets and they initially said that they would get back to me. They now don’t respond to emails. I just want a refund so that I can purchase the tickets myself.

  Business Response

  Date: 04/23/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price.
  This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 

  We understand and have addressed the confusion regarding the
  ticket listing our customer purchased and the tickets they received, and we are
  actively working to get in contact with our customer to reach a positive resolution.

  In the meantime, we encourage our customer to reach out at
  their convenience to discuss - our support team is available daily from 10:00
  AM to 11:00 PM CST.

  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23210805

  
   
  

  
  
  

  The business hasn’t responded since the first day when I brought the issue to their attention   I was told on the phone by customer service that they would get back to me   Multiple emails sent by me have been ignored   If the company is trying to resolve this issue, they have not communicated that to me   

  
  

   

  Business Response

  Date: 05/20/2025

  Thank you for reaching out to us to further address the
  concerns of our customer.
  
  We understand and have addressed the confusion regarding the ticket listing our customer purchased and the tickets they received, and we attempted to reach the customer by phone several times to discuss and reach a positive resolution. The tickets they received are GA within a designated section. Nevertheless, we have since resolved the issue and reached a desired resolution with our customer.

  Regards,

  Go Marketplace LLC

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two concert tickets and was charged $200 more than advertised. Then, no tickets were provided. A "customer service" agent called to try to get me to accept inferior tickets. Per the user agreement, I am suppose to be able to cancel if no seller accepts within 12 hours. I cancelled. Then, only after I cancelled, I received received a phantom "confirmation" from the company, Yet, still no tickets. otal scam.

  Business Response

  Date: 04/20/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these?assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.? 
  
  
  On 4/8/2025, our customer placed an order for two tickets to Alison Krauss and Union Station at Redding Civic Auditorium in Redding, CA on 7/19/2025. Shortly after, our customer was contacted in regards to replacement tickets in a comparable section to what our customer originally purchased. On 4/10/2025, our customer's order was confirmed with the agreed upon tickets. They reached out shortly after requesting cancellation, but was unable to do so per our terms. During the checkout process, our customer agreed to the terms of service, which state the following: 
  
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final. ?Ticket prices on the Services are set by the owners of ticket(s) ("Seller"). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. All sales are final even though ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given. GoTickets will never charge more than what you have authorized. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations, except as expressly set forth herein or as required by applicable law.? 
  
  
  
  
  Our customer also appears concerned about the variation in ticket price between GoTickets and the original price of the tickets. The variation in price can often be attributed to the difference between the ticket's "Face Value" and its "Market Value." The Face Value represents the original price set by the event organizer, while the Market Value is determined by independent resellers who take into account various factors such as demand, seat location, and availability. This means that the ticket price can be either higher or lower than the Face Value. 
  
  
  This matter was thoroughly addressed with our customer prior to this complaint submission. If they have any additional concerns regarding their order, we encourage them to contact our support team.

  
  Regards, 
  Go Marketplace LLC 
  [email protected] 

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23189361

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 05/19/2025

  Thank you for reaching out to us to further address the
  concerns of our customer. We take complaints extremely seriously and want to
  ensure we are addressing all inquiries. GoTickets will never charge more than what you have
  authorized. Due to the unique nature of tickets, they can't be replaced, hence
  there are generally no refunds, exchanges, or cancellations, except as
  expressly set forth herein or as required by applicable law. 

  Our customer’s order was confirmed only after they agreed to
  a replacement offer, a unique situation in which 2 customers placed an order
  for the same tickets at the same exact time. We understand the customer was
  upset due to the amount of time that had passed and the replacement offer
  differed from their original order – at the time, the best and most comparable
  tickets on the market to their original location choice. Later, they contacted
  our support team again and stated they changed their decision on the
  replacement offer and wanted to cancel the order. Thus, our all sales are final
  policy applied – as outlined in our customer’s complaint as discussed at
  length. Regardless, their order has been taken care of in the desired
  manner for our customer and we consider this matter closed.

  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets.com lies on their website stating that they are selling available tickets when the tickets weren’t even available for sale yet. I purchased two tickets for a local nonprofit theater which has no affiliation with gotickets but somehow gotickets was selling tickets to a show that wasn’t even for sale yet, they state that they guarantee the authenticity of the ticket but then later they say elsewhere that they are not liable if the tickets are fake. This is a scam and completely unethical. I paid almost $300 more than if I were buying it from the seller who they claim they were selling on behalf of. They also claimed that only 1% of tickets remained which is a lie since they weren’t even on sale yet. I want a refund and to cancel my order. Also I purchased tickets and did not even receive any yet. Says on the terms and conditions that only registered users who give them their legal name, address, phone and email and are 18 y/o and have a valid debit or credit card are eligible to buy tickets, but they never asked for registration or my address. Therefore I was never technically eligible to purchase the tickets and they should be canceled and refunded.

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these?assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.? 
  
  
  On 3/29/2025, our customer purchased two tickets for Legally Blonde at Dock Street Theatre in Charleston, SC on 5/1/2025. Their order was confirmed immediately and a detailed order summary was emailed to them shortly after; on 3/30/2025, tickets were promptly sent to our customer. 
  
  
  Our customer appears concerned about the variation in ticket price between GoTickets and the official site of the Dock Street Theatre. The variation in price can often be attributed to the difference between the ticket's "Face Value" and its "Market Value." The Face Value represents the original price set by the event organizer, while the Market Value is determined by independent resellers who take into account various factors such as demand, seat location, and availability. This means that the ticket price can be either higher or lower than the Face Value. As such, at the top of every ticket listing, we clearly state, "Secure resale marketplace. Ticket prices may be above or below face value."
  
  
  Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings.?To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets,?the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery.?All orders are final and, once placed, cannot be cancelled or retracted. ?The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations. 
  
  
  During the checkout process, our customer agreed to the terms of service, which state the following: 
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final. ?Ticket prices on the Services are set by the owners of ticket(s) ("Seller"). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. All sales are final even though ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given. GoTickets will never charge more than what you have authorized. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations, except as expressly set forth herein or as required by applicable law.? 

  
  We would also like to address our customer's concern with their tickets being available on our site prior to the official on-sale date. All tickets listed on our marketplace are owned by professional ticket resellers who have already secured tickets in advance. Many of our professional resellers own season tickets for various teams or venues or have direct partnerships with venues and promoters. As such, they are able to provide presale tickets or ticket to sold-out events."
  
  
  Additionally, our customer is concerned with the delivery of their tickets, though the tickets' in hand date of 4/29/2025 was relayed to our customer both at checkout and after their order was confirmed. If our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I have spoken with the box office for the dock street theater and they have confirmed that these tickets they (gotickets) are “reselling” are not legitimate tickets and are not accepted by the theater. They do not have a relationship or affiliation with any resellers and do not accept their fraudulent tickets. They have had to deal with this many times they said when people who have been duped show up with their tickets purchased by resellers and it isn’t a valid ticket and they are unable to attend the show. Again the merchant said that the tickets are invalid and will not be accepted. 
  
  
  Regards,
  Complaint ID: 23151036
   
  
  
  
   

  Business Response

  Date: 05/19/2025

  Thank you for reaching out to us to further address the
  concerns of our customer. Our customer appears concerned about the legitimacy of
  the tickets they purchased and received prior to their event on May 1. It
  should be noted, GoTickets is a digital platform connecting ticket buyers to
  ticket sellers. As such, our Services are merely designed to act as a
  marketplace to connect buyers and sellers - GoTickets does not own ticket
  inventory nor did GoTickets purchase tickets from this venue on behalf of the
  customer. The valid and authentic tickets purchased by our customer were
  delivered by the seller (owner) of the tickets for our customer's order on 3/30/2025,
  1 day after their purchase.
  We stand behind every ticket sold on our platform. Every
  ticket listed on GoTickets is authentic and verified. Our customer successfully
  received the tickets prior to their event, and their event has since passed. If
  our customer has any additional concerns regarding their order, we encourage
  them to contact our support team.
  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was online ordering concert tickets and was redirected to this website. They charged almost $200 more than what I should have paid and won’t refund at all. Such a scam and a disgrace that anyone would run this type of company and rip people off.

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these?assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.? 
  
  
  On 3/17/2025, our customer placed an order for three tickets to Lyfe Jennings at Sound Board at MotorCity Casino Hotel in Detroit, MI on 4/3/2025. Their order was confirmed immediately and a detailed order confirmation was emailed to them. We understand our customer is concerned with the price they paid for the tickets they selected and purchased. At GoTickets, we strive to provide a transparent and competitive marketplace where customers can choose tickets that align with preferences and budget. To provide our users with a comprehensive view of the total cost, we display an itemization of charges as well as the total price prior to order submission. This means that our customer was shown the total price before?they made the decision to buy their tickets, including the amount of fees. 
  
  
  During the checkout process, our customer agreed to the terms of service, which state the following: 
  
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final. ?Ticket prices on the Services are set by the owners of ticket(s) ("Seller"). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. All sales are final even though ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given. GoTickets will never charge more than what you have authorized. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations, except as expressly set forth herein or as required by applicable law.? 

   

  Prior to receiving this complaint, we thoroughly addressed our customer's concerns via email. Additionally, our customer filed a dispute with their financial institution. If our customer has any additional concerns regarding their order, we encourage them to contact our support team.? 
   
  Regards, 
  Go Marketplace LLC

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23150235

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to formally lodge a complaint against GoTickets for an issue I encountered with an unintended ticket purchase.
  
  On [insert date], while comparing ticket prices on various websites, I encountered a glitch on my phone. Due to this glitch, a ticket was purchased automatically with all my information filled in. I immediately contacted GoTickets within 30 seconds of the purchase via email and their chat service, informing them of the glitch and requesting a cancellation of the transaction. Despite my efforts and the fact that the purchase was clearly unintentional, GoTickets refused to cancel the transaction, stating that all sales are final.
  
  I have not received the tickets and believe this transaction was not intentional. Additionally, I have found that the prices on GoTickets are significantly higher than those on other websites, which raises concerns about their business practices.
  
  I am seeking assistance from the Better Business Bureau to address this issue and ensure that GoTickets upholds fair business practices and customer service standards.
  
  Thank you for your attention to this matter.
  
  Sincerely,

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these?assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.? 
  
  
  On 4/2/2025, our customer purchased two tickets to The Sphere Experience - Postcard from Earth at MSG Sphere in Las Vegas, NV on 5/16/2025. Their order was confirmed immediately and URL tickets were sent shortly after. Though our customer claimed there was a glitch and tickets were automatically purchased, we would like to note that our checkout process is completely user-driven, and an order cannot be processed without billing information being input first. Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings.?To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets,?the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery.?All orders are final and, once placed, cannot be cancelled or retracted. ?The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations. 
  
  
  During the checkout process, our customer agreed to the terms of service, which state the following: 
  
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final. ?Ticket prices on the Services are set by the owners of ticket(s) ("Seller"). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. All sales are final even though ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given. GoTickets will never charge more than what you have authorized. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations, except as expressly set forth herein or as required by applicable law.?
  
  
  Our customer appears concerned about the variation in ticket price between GoTickets and the official site of the MSG Sphere. The variation in price can often be attributed to the difference between the ticket's "Face Value" and its "Market Value." The Face Value represents the original price set by the event organizer, while the Market Value is determined by independent resellers who take into account various factors such as demand, seat location, and availability. This means that the ticket price can be either higher or lower than the Face Value. As such, at the top of every ticket listing, we clearly state, "Secure resale marketplace. Ticket prices may be above or below face value."
  
  
  If our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.First of all their pricing is off the same exact ticket seat in another website is lower than their price and when I mean lower is half price at least .also I did not place the order and apparently my credit card information was saved in the system and my computer had a glitch and order was placed .contacted them immediately before receiving the tickets and it is not true that they send the tickets immediately .Also I have not claimed the tickets .I need this resolved ! They need to be out of business 
  
  
  
  Regards,
  Complaint ID: 23149707
   
  
  
  
   

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to us to further address the
  concerns of our customer.
  
  Our customer appears concerned
  about the price they paid for their ticket selection. The Market Value is
  determined by independent resellers who take into account various factors such
  as demand, seat location, and availability. This means that the ticket price
  can be either higher or lower than the Face Value, and it can also fluctuate.
  At GoTickets, we strive to provide a transparent and competitive marketplace
  where customers can choose tickets that align with preferences and budget. To
  provide our users with a comprehensive view of the total cost, we display an
  itemization of charges as well as the total price prior to order
  submission.  This means that our customer was shown the total
  price before they made the decision to buy their
  tickets, including the amount of fees in that price. They were also
  shown the breakdown of the ticket location they chose throughout the entire
  check out process on the user-driven site.

  GoTickets does not save any type of payment details in the system for future purchases as our customer claims. The multi-step checkout process is completely user driven.

  If our customer has any further questions regarding their
  order, we encourage them to reach out to our support team available daily from
  10:00 AM to 11:00 PM CST.
  
  Regards,
  Go Marketplace LLC

   

   

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email March 3, 2025, stating I purchased tickets for a concert from gotickets.com $133.79 I contacted them and my financial institution to inform them that I didn't purchase tickets. I received an email March 10, 2025, that they processed a refund for the unauthorized purchase. We contacted the company on two occasions to inform them I never received the refund. The second attempt to resolve the issue my financial institution (Citi Bank) was on the phone as well asking them to provide a transaction ID or any proof of the refund being processed the refused. The customer service rep stated, " that department is only telling them the refund was processed". We asked for any proof the refund was processed, or can we speak to the section that processed the refund they said someone will email us but as of today April 1, 2025, no one has contacted us, and no refund has been processed. Now they will not answer any questions or respond to any emails.

  Business Response

  Date: 04/11/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these?assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.? 
  
  
  On 3/3/2025, our customer placed an order for two tickets to The War and Treaty at The Kessler Theater in Dallas, TX on 6/5/2025; their order was confirmed immediately and an email confirmation with all pertinent order details was sent to the customer. We have been in contact with our customer and in the interest of customer service, we provided a positive resolution; we've confirmed the refund was submitted and processed to the payment method on file on 3/10/2025. If our customer is still not seeing this refund, we suggest they reach out to their financial institution.
  
  
  If our customer has any additional concerns regarding their order, we encourage them to contact our support team.? 
   
  Regards, 
  Go Marketplace LLC

  Customer Answer

  Date: 04/21/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23143137

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to order concert tickets to Allison Kraus at the Starlight theater in Kansas City for our 50th anniversary, I have never ordered tickets so I googled the concert and GoTickets came up. I chose 2 very good tickets near the front for $129.50 each and received confirmation and total of $437.61. I thought thought that was very high but figured there were fees. Right away at 10:05 am I got a ticket order email with the amount but no itemized invoice, just the total, then at 11:10 got email "Your tickets sold, there is still time to secure your tickets, don't miss out.." Called chat and gave order number, told there was no order with that number. Called the company, also told no order with that number, chat again, same thing 3 more times. emailed to ask, was sent my order but tickets are terrible, second to the last row, usual price of $39.50 each. Asked for itemized invoice but did not get one. I demanded money back, told no and I should resell tickets. But I will not get them via email until the day before the concert, we will be gone to Kansas City by then to attend so how can I sell them? Also they took the money from my VISA immediately. Visa can't help. Is it legal? they have my money, led me to believe I had no tickets, I have no product yet and will get too late to use, never could get itemized invoice, just a total. $437.61 for 2 $39.50 tickets. and not the tickets I ordered. In one email they " apologize especially that you received incorrect tickets" so they admitted but refused to help. At son's suggestion I went to the venue website and got 2 tickets almost as good as I originally wanted for $59.50 each, no added fees and the tickets were in my email immediately. Thankfully I do have some tickets now from the venue. lesson learned.

  Business Response

  Date: 04/10/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these?assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price. 
  
  On 12/4/2024, our customer placed an order for two tickets to Alison Krauss and Union Station at Starlight Theatre in Kansas City, MO on 5/17/2025. Their order was confirmed immediately, and a reminder email regarding the delivery timing was sent following the purchase. We understand our customer is concerned with the delivery date of their tickets they selected and purchased. At GoTickets, we strive to provide a transparent and competitive marketplace where customers can choose tickets that align with preferences and budget. To provide our users with a comprehensive view of the total cost and ticket details, we display an itemization of charges as well as the total price, the in-hand-date, and any other applicable attributes prior to order submission.?This means that our customer was shown the total price and the expected delivery date before they made the decision to buy their tickets. 
  
  At GoTickets, we strive to provide a transparent and competitive marketplace where customers can choose tickets that align with preferences and budget. To provide our users with a comprehensive view of the total cost, we display an itemization of charges as well as the total price prior to order submission. This means that our customer was shown the total price before she made the decision to buy her tickets, including the amount of fees included in that price. In addition to the ticket price, our website also offers customers multiple opportunities to review the nature of their order prior to checkout, including their seating selections. Though our customer indicated they received incorrect tickets, we would like to note that this is inaccurate. Our customer selected two tickets in Section: Terrace 3, Row: MM, which is what their order is confirmed for. Tickets have not been sent yet to our customer, as the delivery date of 5/15/2025 was relayed to our customer. Rest assured, confirmed ticket orders are covered by our?100% buyer guarantee?to be delivered in?time for the event. We understand that ticket delivery is a crucial part of your experience, and you can check the status of your order from your online account to keep you informed every?step of the way. 
  
  This matter was thoroughly addressed with our customer prior to this complaint submission. If our customer has any additional concerns regarding their order, we encourage them to contact our support team.? 
   
  Regards, 
  Go Marketplace LLC

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Good morning.  I am still hoping to resolve the problem I have with GoTickets in regard to concert tickets.  I ordered tickets near the front and was sold tickets on the second to the last row, at an exhorbitant price, almost 10 times the price.  I contacted your agency and received an email from you on March 31, 2025 to say that I would soon receive a complaint case number but have not received that.  The email also said I would hear in about 2 weeks in regard to a response.  Can you check on this please?  GoTickets confirmed via email that they sold me the wrong tickets but are unwilling to do anything about it.  They told me to sell the tickets but I will not get them until the day before the concert.  So they have my money from my VISA but I have no product.
  
  
  Regards,
  Complaint ID: 23141344
   
  
  
  
   

  Business Response

  Date: 05/09/2025

  Thank you for reaching out to us to further address the
  concerns of our customer.
  
  Our customer appears concerned
  about the price they paid for their ticket selection. The Market Value is
  determined by independent resellers who take into account various factors such
  as demand, seat location, and availability. This means that the ticket price
  can be either higher or lower than the Face Value, and it can also fluctuate.
  At GoTickets, we strive to provide a transparent and competitive marketplace
  where customers can choose tickets that align with preferences and budget. To
  provide our users with a comprehensive view of the total cost, we display an
  itemization of charges as well as the total price prior to order
  submission.  This means that our customer was shown the total
  price before they made the decision to buy their
  tickets, including the amount of fees in that price. They were also
  shown the breakdown of the ticket location they chose throughout the entire
  check out process on the user-driven site.
  
  Our 100% Buyer Guarantee firmly states that you will receive
  your tickets in time for the event, they will be valid for entry, and the seats
  you obtain will be either as specified in your order or even better.

  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from the Vendor Go Tickets on 2/13/25 for the amount below. I received a link from them I never could open. I called them 3 times the day of the show asking for a new link. I never received one. We were not able to attend the show after paying almost 3 times the going rate for the show. The show was Cirque Kalabante at the Atwood Concert Hall on 3/28/25. This is unacceptable and I would like a refund immediately.
  
  Thank you for helping with this matter.

  Business Response

  Date: 04/09/2025

  Thank you for reaching out to us. We appreciate the
  opportunity to address the concerns of our customer.

  
  At GoTickets, we understand purchasing event tickets is an
  investment in unforgettable experiences. We are committed to providing our
  customers with a seamless and worry-free ticket-buying process. Our Buyer's
  Guarantee is a testament to our dedication to satisfaction, ensuring that every
  transaction with GoTickets is secure, reliable, and trustworthy. To uphold our
  standards, we collaborate exclusively with trusted professional resellers,
  ensuring that every ticket listing is genuine and reliable. Moreover, we
  proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full
  purchase price. Due to the fluctuating nature of prices and inventory levels in
  the secondary ticket market, GoTickets generally cannot provide refunds, thus
  we do maintain an “All Sales Are Final” policy for both the buyer and the
  seller of tickets. This guarantee firmly states that you will receive your
  tickets in time for the event, they will be valid for entry, and the seats you
  obtain will be either as specified in your order or even better. In the
  extraordinarily rare instance that any of these assurances aren't met, we've
  got you covered: GoTickets will either provide a 100% refund or offer store
  credit equivalent to the purchase price. 
  
  Our customer placed their order on 2/12/2025 for 2 tickets
  for Cirque Kalabante - Afrique en Cirque at Atwood Concert Hall at Alaska
  Center in Anchorage, AK on 3/28/2025 at 7:30 PM. Their order was confirmed
  immediately, and fulfilled prior to their event, as shown in the attachment.
  We understand our customer had trouble finding where they
  accepted the tickets and required additional assistance with their order. We
  can confirm our customer indicated with our Support Team that they accepted the
  tickets that were sent to the email address on file.

  
  If our customer has any further questions regarding their
  order, we encourage them to reach out to our support team available daily from
  10:00 AM to 11:00 PM CST.

  
  Regards,
  Go Marketplace LLC

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  They are wrong.  I was never able to open the link sent to me by Go Tickets, so was not able to attend the show I paid for.  The amount they are stating I paid is incorrect also.  I paid over $280 for these tickets, not the $76 they are claiming.
  
  
  Regards,
  Complaint ID: 23137937
   
  
  
  
   

  Business Response

  Date: 04/30/2025

  Thank you for reaching out to us to further address the
  concerns of our customer.

  Our customer placed their order on 2/12/2025 for 2 tickets
  for Cirque Kalabante - Afrique en Cirque at Atwood Concert Hall at Alaska
  Center in Anchorage, AK on 3/28/2025 at 7:30 PM. Their order total was $287.23.
  As shown in the previous attachment, their order was fulfilled as purchased to
  the email address on file prior to the event: [email protected].  

  If our customer has any further questions regarding their
  order, we encourage them to reach out to our support team available daily from
  10:00 AM to 11:00 PM CST.

  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets on 3/25, that as per the band's website were only supposed to be available via presale. Gotickets did not require a presale code, which was already misleading. Additonally, they charged double what other big ticket retailers were charging for the same tickets, only for me to find out after the fact. I both called and emailed after I figured this out, however all I got was an automated email response that didn't address my concerns, and couldn't reach anyone via their phone number. I finally reached someone two days later, however they told me there was nothing I could do and told me to sell the tickets on lysted. When I finally accessed my tickets via the email they sent me, which in it said that I should be able to download them to my apple wallet, there was no option to transfer them anywhere. I called back again, and they said the only option would be for me to use my personal email to send the buyer the email I recieved or a link to the tickets. Overall, they have been misleading, hard to reach, and refuse to do anything to remedy the multiple issues I have except tell me that "all sales are final", and tell me to put up the tickets on a separate site.

  Business Response

  Date: 04/07/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these?assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.? 
  
  On 3/25/2025, our customer placed an order for two tickets to Caamp at Stifel Theatre in St. Louis, MO on 6/3/2025. Their order was confirmed immediately and valid tickets were sent via URL shortly after. On 3/26/2025, our customer contacted our support team to inquire about the price of their tickets. It was relayed to them that the variation in price can often be attributed to the difference between the ticket's "Face Value" and its "Market Value." The Face Value represents the original price set by the event organizer, while the Market Value is determined by independent resellers who take into account various factors such as demand, seat location, and availability. This means that the ticket price can be either higher or lower than the Face Value.
  
  We would also like to address our customer's concern with their tickets being available during pre-sale without a code. All tickets listed on our marketplace are owned by professional ticket resellers who have already secured tickets in advance. Many of our professional resellers own season tickets for various teams or venues or have direct partnerships with venues and promoters. As such, they are able to provide presale tickets or ticket to sold-out events.
  
  Rest assured, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.?
  
  On 3/28/2025 our customer contacted our support team for assistance in relisting their tickets. Our records indicate the customer was thoroughly assisted at this time. If our customer has any additional concerns regarding their order, we encourage them to contact our support team.? 
   
  Regards, 
  Go Marketplace LLC

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Subject: Rejection of Business Response – Complaint ID 23129693Dear BBB,I am rejecting Go Marketplace LLC’s response because it fails to adequately address my concerns and dismisses their misleading business practices. Their response relies on generic statements about their policies without directly addressing the deceptive nature of my experience. My key reasons for rejecting their response are as follows:1. Deceptive Pricing and Lack of TransparencyGoTickets claims that their ticket prices fluctuate due to "market value," but this explanation ignores the fact that:Primary ticket sellers were still offering better seats for significantly less money at the same time I purchased mine. Their argument that resellers factor in demand and availability does not justify a price that was nearly double what reputable retailers were charging at the same moment. In the images I have attached you will note that the ticketmaster seats in the same section, and in a better row, were approximately $56, while I payed $112 for seats in the same section but further back. GoTickets failed to disclose this massive markup at checkout. Many ethical resale platforms at least provide a warning that tickets may be sold above face value, which GoTickets did not. Consumers have the right to make informed purchasing decisions, and their lack of transparency directly led to my overpayment. 2. Misleading Presale Ticket AvailabilityGoTickets claims that their resellers have access to presale tickets due to season ticket ownership or partnerships with venues and promoters. However, that does not change the fact that these tickets were advertised as presale tickets but did not require a presale code, which directly contradicts how presale access works. If these sellers had truly obtained the tickets through official presale access, they would have had to comply with presale restrictions, including the required code. By listing these tickets as available during a presale period without requiring the necessary presale code, GoTickets created the false impression that their platform had exclusive access to tickets when, in reality, they were reselling them at a significant markup. This practice is misleading and exploits customer confusion. If their resellers do have access to presale tickets due to these partnerships, there should, once again, be some sort of disclosure. 3. Failure to Take Responsibility for Customer IssuesWhen I reached out to GoTickets after realizing the price discrepancy and issues with ticket transfer, they told me there was "nothing they could do" and that I should try reselling the tickets on a separate platform. This response is completely inadequate. A business should take responsibility for misleading sales practices, not shift the burden onto the customer to fix the problem themselves. Simply directing customers to a resale platform does not address the underlying issue of deceptive pricing, misleading ticket availability, and misrepresented ticket transfer options.4. False Information Regarding Ticket TransferabilityThe email GoTickets sent me stated that I could download my tickets to my Apple Wallet, but this option was not available when I accessed the tickets.When I asked for help, I was told that the only way to transfer the tickets was by forwarding the original email or sharing a link—an unreliable and insecure method that goes against standard ticket transfer practices.GoTickets' response completely ignores this issue, failing to acknowledge that they misled me about how my tickets could be managed and transferred.5. Generic Response That Fails to Address the Specific Issues in My ComplaintThe response from GoTickets consists partially of a copy-pasted policy statement about their “All Sales Are Final” rule. A refund policy does not give a company the right to deceive customers or refuse to acknowledge legitimate concerns.They do not address the misleading nature of their ticket availability, the pricing disparity, their poor customer service, or the false claims about ticket transferability.Final Demand: A Partial RefundDue to the multiple deceptive and misleading practices I experienced—price gouging, false presale claims, failure to take responsibility for issues, and misinformation about ticket transferability—I request a partial refund. While I understand that secondary markets fluctuate, GoTickets' misleading sales practices make it clear that customers are not given an honest opportunity to make an informed purchase.If this issue is not resolved, I am prepared to escalate my complaint to consumer protection agencies and other relevant authorities.Sincerely,
  
  
  Regards,
  Complaint ID: 23129693
   
  
  
  
   

  Business Response

  Date: 04/23/2025

  Thank you for reaching out for us to further address the
  concerns of our customer. 

  We understand our customer is concerned with the pricing,
  the details surrounding pre-sale, the industry standard of secondary market
  policies, the confusion in regard to adding the tickets to their mobile wallet,
  and our previous responses that were in an attempt to be thorough rather than
  generic and repetitive.

  At GoTickets, we strive to provide a transparent and
  competitive marketplace where customers can choose tickets that align with
  preferences and budget. To provide our users with a comprehensive view of the
  total cost and ticket details, we display an itemization of charges as well as
  the total price, the in-hand-date, and any other applicable attributes prior to
  order submission. This means that our customer was shown the total price
  and the expected delivery date before they made the decision to buy their tickets.

  They also agreed to the sales terms which state all sales
  are final even though ticket prices for live events continue to fluctuate on
  the open market. It is possible that prices of similar seats will change over
  time; if the prices of similar tickets increase prior to the event, you will
  not be charged more. Conversely, if the price of similar tickets decreases
  prior to the event, no credits, refunds or upgrades will be
  given. GoTickets will never charge more than what you have authorized. Due
  to the unique nature of tickets, they can't be replaced, hence there are no
  refunds, exchanges, or cancellations, except as expressly set forth herein or
  as required by applicable law. 

  The valid and authentic tickets that were successfully accessed
  by our customer are live, rotating barcodes, thus there is no necessary action
  to take to add these tickets elsewhere, as the link accessed will grant entry into
  the event. We recommend having this ready on your way to the event, to avoid
  any connection issues at the venue. We apologize if the previously worded verbiage
  encouraging saving the link to their mobile device caused any concerns or
  issues, and we will take this into consideration for our communications on
  future purchases.
  
  Regards,
  Go Marketplace LLC

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The simple facts about this company are it:
  -hides the nature of their business by directing you through search engines to their site
  -presents itself as the valid seller of tickets for the venue (not a re-seller)
  -doesn't disclose it is a reseller until after you make a "non refundable" purchase
  -doesn't disclose the tickets will have someone else's name, possible different seating than what you ordered and different pricing vs what they charged you (ie: you were just scalped (100% markup in my case)) until after you make the non-refundable purchase.
  
  I attempted to cancel my order by calling the company within minutes of purchasing and their answer was to sell the tickets myself. I don't know how I can do that when the ticket won't have my name or what the seating actually is. The credit card company declined my dispute (but I am sending them a printout of all the BBB complaints you are reading in this thread now as a continuation of the dispute as evidence that I am not alone and there is a definite pattern here).
  
  As a resolution, I am demanding a full refund of my purchase price as I am not downloading the supposed tickets from the link you have sent as I have no idea they are actual tickets to anything despite your "100% guarantee" (which others here have stated is useless) and your site was selling seats/tickets behind the stage which were not actually available for purchase. The first thing Ticketmaster notifies customers about when accessing their site is that the customer may pay higher than face value prices. You actually have to click through the notice to access their site. Gotickets is the polar opposite. The consumer doesn't get that info until AFTER the non-refundable purchase. If I receive your standard reply (which essentially states - go pound sand), I will pursue this through my states consumer affairs office and local TV media. All they will need to do is access your site via search engine to know the truth.

  Business Response

  Date: 04/03/2025

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our customer, Mr. Sepuka. At GoTickets, we understand that purchasing event tickets is an investment in unforgettable experiences. We are committed to providing our customers with a seamless and worry-free ticket-buying process. Our Buyer's Guarantee is a testament to our dedication to satisfaction, ensuring that every transaction with GoTickets is secure, reliable, and trustworthy. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of the full purchase price. Due to the fluctuating nature of prices and inventory levels in the secondary ticket market, GoTickets generally cannot provide refunds, thus we do maintain an “All Sales Are Final” policy for both the buyer and the seller of tickets. This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.
  
  Our customer placed their order on 1/24/2025 for What the World Needs Now - The Bacharach Songbook Live at Celebrity Theatre in Phoenix, AZ on 3/26/2025. Their order was immediately confirmed, and the customer was sent printable tickets moments later. We can confirm our customer reached out on 1/24/2025 to request a cancellation, to which we explained the nature of our business and the secondary market. 
  
  Our customer appears concerned about the variation in ticket price between GoTickets and the official site of the Celebrity Theatre. The variation in price can often be attributed to the difference between the ticket's "Face Value" and its "Market Value." The Face Value represents the original price set by the event organizer, while the Market Value is determined by independent resellers who take into account various factors such as demand, seat location, and availability. This means that the ticket price can be either higher or lower than the Face Value. As such, at the top of every ticket listing, we clearly state, "Secure resale marketplace. Ticket prices may be above or below face value."
  In regard to our customer's concern with their name not being on their tickets, we would like to note that the name on the tickets is that of the original purchaser and holds no bearing over the tickets' authenticity. We regret that they refused to download the tickets emailed to them, however, our records indicate they were sent the correct and valid tickets prior to their event that took place on 3/26/2025.
  Registered Users who want to buy tickets ("Buyers") may search for events and view ticket listings.?To order tickets, a Buyer first browse GoTickets’ listings for tickets. When the Buyer finds desirable tickets,?the Buyer places an order to purchase the ticket(s). When an order is placed, Sellers receive notification of an order and confirm delivery.?All orders are final and, once placed, cannot be cancelled or retracted. ?The purchase of tickets is at the full discretion of the Buyer, and all sales are final. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations. 
  
  During the checkout process, our customer agreed to the terms of service, which state the following: 
  
  The purchase of tickets is at the full discretion of the Buyer, and all sales are final. ?Ticket prices on the Services are set by the owners of ticket(s) ("Seller"). As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket. All sales are final even though ticket prices for live events continue to fluctuate on the open market. It is possible that prices of similar seats will change over time; if the prices of similar tickets increase prior to the event, you will not be charged more. Conversely, if the price of similar tickets decreases prior to the event, no credits, refunds or upgrades will be given. GoTickets will never charge more than what you have authorized. Due to the unique nature of tickets, they can't be replaced, hence there are no refunds, exchanges, or cancellations, except as expressly set forth herein or as required by applicable law.? 
  
  We would like to note that prior to receiving this claim, our customer filed a dispute with their financial institution. If our customer has any additional concerns regarding their order, we encourage them to contact our support team. 
  
  
  Regards,
  Go Marketplace LLC