Reviews

Review Details

• Review fromMartha D.

  Date: 08/15/2025

  1 star
  I made a mistake and bought tickets through this third party seller. Horrible system. No way to contact them except through a chatbot. Tickets were double the cost. Someone else’s name on the ticket. Big scammers. Really frustrating.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for sharing your experience. We understand how frustrating it can be when mistakes happen during purchases. 
  GoTickets is a resale platform where independent sellers list tickets to events across the country. Because prices are set by the sellers, they may be above or below face value depending on current market demand. These details are disclosed throughout the purchase process.
  In many cases, tickets are transferred electronically from the original ticket holder and may reflect the original purchaser’s name. This does not affect the validity of the ticket, and entry is still guaranteed through our 100% Buyer Guarantee—which covers ticket authenticity, on-time delivery, and event access.
  We’re also actively working to improve the customer support experience, and your feedback is valuable in helping us do that. If you’d like us to take a closer look at your order or have unresolved concerns, please reach out via live chat with your order number.
  Regards,
  Go Marketplace LLC

• Review fromJoanne O

  Date: 08/13/2025

  1 star
  An absolute horrible, deceptive, frustrating, annoying experience with this company. Purchased tickets for a concert and the afternoon on the day of the concert I hadn’t received the tickets yet despite several emails assuring me that I would have them before the concert.. started a chat with them and was told that the seats I purchased weren’t available.. just went downhill from there. I got no tickets, saw no concert!!!! Am awaiting a refund.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for sharing your experience. In situations where tickets cannot be delivered, our 100% Buyer Guarantee ensures that customers receive a full refund. Please reach out via live chat with your order number so our team can confirm the status and ensure resolution.
  We truly appreciate your feedback and the opportunity to make this right.
  Regards,
  Go Marketplace LLC

• Review fromCharlesHill

  Date: 08/11/2025

  1 star
  I purchased tickets for Mumford & Sons through GoTickets.com and was explicitly told I would be receiving seats. However, when the tickets arrived, they were general admission (GA) floor, which ended up being regular general admission. I paid $240 per ticket, which is three times the price of the regular $80 GA tickets, and even less than the vip ti lets that were available the day of the show. The site guaranteed that the seats would be as good as or better than represented, but this was absolutely not the case.
  What’s worse is the complete lack of customer service. I’ve tried repeatedly to reach someone, but all I get are automated, robotic responses with no actual help or resolution.
  I am incredibly frustrated and disappointed with this experience. I do not recommend using GoTickets.com if you expect clear communication, fair pricing, or any real support.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for taking the time to share your experience. We understand how frustrating it must have been, especially when planning for a major event.
  GoTickets is a resale platform where independent sellers list tickets, and we rely on sellers to accurately represent the ticket details at the time of listing. We take concerns about misrepresented seating very seriously. Our 100% Buyer Guarantee ensures tickets will be valid, delivered on time, and as good as—or better than—what was advertised. If that was not the case with your order, we’d like to investigate further and address it appropriately.
  We also sincerely regret that your experience with our customer service has not met expectations. We're actively working to improve both our communication channels and the consistency of responses across our support team.
  Please reach out via live chat with your order number so our team can escalate your case and provide a thorough review. We appreciate your feedback and the opportunity to make this right.
  Regards,
  Go Marketplace LLC

• Review fromRandy M

  Date: 08/10/2025

  1 star
  Overcharged my credit card for concert tickets and bought insurance for me without my consent. A tactic for me to get a refund apparently. Sent me tickets that were very vague to the venue and as I suspected were fraudulent tickets. Do not use Gotickets they are a scam.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for your feedback. We understand how concerning it can be to feel overcharged or misled, and we appreciate the opportunity to clarify.
  GoTickets is a resale platform where independent sellers list tickets to live events. Ticket prices are set by the sellers and may vary above or below face value based on demand. All charges—including optional services like ticket insurance—are presented during checkout before payment is submitted. If there was any confusion about add-ons, we’d be happy to review your order details.
  Every purchase is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure delivery, and entry to the event. If you believe the tickets you received were invalid or didn’t match the listing, we encourage you to reach out via live chat with your order number so we can investigate further and provide a resolution.
  We take concerns like this seriously and are here to help ensure a clear and fair ticketing experience.
  Regards,
  Go Marketplace LLC

• Review fromBedford w

  Date: 08/08/2025

  1 star
  Go Marketplace LLC also known gotickets.com
  
  Go Marketplace LLC
  1313 N Market St Ste 130-C
  Wilmington, DE
  
  I am writing to formally request a refund for concert tickets purchased via Gotickets that I have not received.
  
  At the time of purchase, there was no indication of when the tickets would be delivered or an expected in-hand date. Immediately after receiving a confirmation email, which did not include any transferred tickets, I contacted customer support to report the issue. Despite multiple attempts, my request for a refund was repeatedly denied.
  
  I find this experience to be both disappointing and concerning. The lack of transparency around delivery timing and the refusal to issue a refund for undelivered goods feels deceptive and misleading.
  
  As a result, I will be filing a formal complaint with the Better Business Bureau (BBB) and exploring any additional consumer protection avenues available to me.
  

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for taking the time to share your experience. We understand how frustrating it can be to wait for tickets without a clear delivery timeline and appreciate the opportunity to respond.
  GoTickets works with independent sellers who fulfill ticket orders through a variety of delivery methods and timelines. While delivery dates may vary, every order placed is backed by our 100% Buyer Guarantee, which ensures valid tickets will be delivered in time for the event—or a full refund will be issued if that guarantee is not met.
  We recognize how important it is to receive tickets with clarity and confidence, and we’re continually working to improve the transparency of our delivery process. If your order has not yet been fulfilled and you are concerned about delivery, our support team is available via live chat to assist and escalate as needed.
  If you’ve already contacted us and feel your issue hasn’t been fully addressed, we welcome the opportunity to take another look. Please reach out with your order number so we can assist you directly.
  Regards,
  Go Marketplace LLC

• Review fromGayle J

  Date: 08/06/2025

  1 star
  I bought tickets for my husband for his Birthday to see his favorite baseball player, Ichiro, honored in the Hall of Fame. The tickets never arrived. They sent dozens of links saying the tickets were on their way, but each time the link didn't work and I'd have to request a new one. Different chat agents would tell different stories. Its a Ticketmaster problem, no it's a seller problem, no its your browser, not... and on and on it goes. Now they're saying the tickets were already transferred and are refusing to refund my money. They admitted that they are just a reseller... that they don't control the tickets and that they can't guarantee anything (even though their website says 100% full guarantee). Do not buy from these scammers.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for sharing your experience. We truly understand how disappointing it must have been to plan something special for a loved one—only to run into ticket delivery issues. That’s never the experience we want for any customer.

  
  GoTickets is a resale platform where independent sellers list tickets to live events. While we facilitate the transaction and support the delivery process, the actual ticket fulfillment is handled by the seller and, in many cases, transferred through third-party platforms.

  
  We’re sorry to hear that you experienced conflicting communication and difficulty accessing your tickets. That’s not in line with our standards, and we are actively working to improve consistency across our support team and clarity in the delivery process.

  
  We do stand behind our 100% Buyer Guarantee, which ensures that tickets are valid, delivered on time, and provide entry to the event—or a full refund is issued when those terms are not met. If there are lingering questions about your order or the resolution you received, we encourage you to reach out via live chat with your order number. Our team will escalate the matter to ensure it receives full attention.

  
  We appreciate your feedback, and we take it seriously as we continue working to improve the customer experience.

  
  Regards,
  Go Marketplace LLC

• Review fromMichelle D

  Date: 08/06/2025

  1 star
  Absolutely do not buy from this offshore ticket marketplace. They markup tickets over 150% and will not do any refunds or work with you. They need to be shut down.

  Go Marketplace LLC

  Date: 08/21/2025

  Thank you for bringing this matter to our attention. We regret any frustration experienced regarding our pricing structure. At GoTickets, we prioritize transparency and allow sellers to set ticket prices, which may fluctuate and sometimes exceed face value due to market demand.
  
  Our 100% Buyer Guarantee ensures that every transaction is secure, reliable, and trustworthy. While all sales are final according to our policies, we stand ready to assist if our customer faces any issues with ticket validity, delivery, or if the event is canceled.
  
  We understand the concerns about pricing and refund policies and assure that all fees and charges are transparently listed before purchase. Our customer support team is available daily from 9:00am to 11:00pm to address any ongoing questions. We value the opportunity to resolve these concerns and continue enhancing our service.
  
  Regards,
  Go Marketplace LLC

• Review fromKassie B

  Date: 08/04/2025

  1 star
  Terrible company. Total SCAM. Do not buy from them. They pose as the venues ticket site but instead mark up ticket prices and do not send you tickets right away. Customer service is ZERO help. No cancellation option.

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for sharing your experience. We understand how concerning it can feel when expectations around ticket pricing and delivery aren’t aligned with the final experience.
  GoTickets is a secondary marketplace, which means we connect buyers with independent ticket sellers across the country. Because these sellers set their own prices based on market demand, ticket costs may be above or below face value. We make every effort to ensure this is clearly communicated throughout the site and during the checkout process—along with all service fees and expected delivery timelines.
  Tickets are often not delivered immediately because they depend on when the seller has them in hand. This is disclosed during checkout, and we back every order with our 100% Buyer Guarantee, ensuring valid tickets and on-time delivery for your event.
  We also want to clarify that GoTickets is not affiliated with any venues or box offices, and we do not advertise otherwise. Our goal is always to provide access to hard-to-find tickets and a secure, transparent experience for our customers.
  As noted during checkout, all sales are final, which is standard across most resale marketplaces. That said, our customer service team is always available to assist with questions, delivery updates, or concerns.
  If there’s anything we can still assist you with, please feel free to reach out via live chat.
  Sincerely,
  GoMarketplace LLC

• Review fromMartha H

  Date: 08/03/2025

  1 star
  PLEASE don't ever buy tickets from this company! It is a scam! I purchased tickets for a show and when I got there I couldn't get the tickets because my credit card didn't match the one the venue had on file to initially buy the tickets! This company should be shut down immediately. Spread the word!

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for taking the time to share your experience. We understand how frustrating it can be to encounter issues at the venue, especially when you’re expecting to enjoy a live event.
  GoTickets operates as a secondary marketplace, meaning we work with independent, vetted sellers who provide tickets to events across the country. In some cases, venues may require that the original purchaser's name or payment method match their records, depending on how the seller originally acquired the tickets. This is why it’s so important for customers to follow the delivery instructions provided after purchase, which often include information on mobile transfer or third-party ticket platforms.
  We want to reassure you that every order is protected by our 100% Buyer Guarantee, which ensures that tickets are valid, authentic, and delivered in time for your event. If any issues arise, our support team is available to help resolve them quickly—whether that means reissuing tickets, working with the seller, or assisting with access at the venue when possible.
  Additionally, GoTickets is not affiliated with venues or box offices, and this is clearly disclosed on our website. We understand your concern, and if you'd like to provide more information about your specific order, we’d be happy to review it further.
  Please contact our support team via live chat so we can take a closer look and assist however we can.
  Sincerely,
  GoMarketplace LLC

• Review fromDanielle K

  Date: 08/01/2025

  1 star
  I was Misled into buying tickets from this company and ended up paying DOUBLE the price!

  Go Marketplace LLC

  Date: 08/06/2025

  Thank you for taking the time to share your feedback. We understand that pricing concerns can be frustrating, especially when expectations differ from the final checkout amount.
  GoTickets is a secondary marketplace, which means tickets are listed and priced by individual sellers based on market demand. As a result, prices may be higher or lower than face value. This pricing structure, along with all applicable service fees, is clearly displayed prior to purchase so customers can make informed decisions before completing their transaction.
  We’re committed to transparency and stand behind every order with our 100% Buyer Guarantee, which ensures valid tickets, secure delivery, and customer support every step of the way.
  If you have additional questions or would like to discuss your order in more detail, our support team would be glad to assist you directly. Please feel free to reach out via live chat.
  Sincerely,
  GoMarketplace LLC