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Business Profile

Event Ticket Sales

Go Marketplace LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Reviews

Customer Review Ratings

1.01

Average of 91 Customer Reviews

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Review Details

  • Neil F

    Date: 07/14/2024

    Overcharged for tickets. Current price is $59/ticket - I was charged $99/ticket. Contacted their support site, and had a live chat with Dan. Informed that it was my problem - Go Tickets would not reimburse for the difference. We need to break up monopoly of Ticketmaster/AXS/Go Tickets. Suggest that everyone write their congressional representative.

    Go Marketplace LLC

    Date: 05/21/2025

    Thank you for your feedback. We understand how important it is to feel confident in your ticket purchase and appreciate the opportunity to clarify a few key points.
    GoTickets is a secondary marketplace, meaning we connect fans with trusted sellers offering tickets to events across the country. As such, ticket prices may be above or below face value, and delivery timelines—such as in-hand dates—are set based on when sellers are able to provide the tickets. These details, along with all service fees, are disclosed clearly during the checkout process before the purchase is completed.
    We recognize that these elements can sometimes be missed, and we’re always working to make our platform as clear and informative as possible. Every order placed on GoTickets is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure transactions, and on-time delivery—so our customers can shop with confidence.
    As noted during checkout, all sales are final, and orders cannot be canceled or refunded once placed. This policy is standard across resale marketplaces to ensure fairness and reliability for both buyers and sellers.
    If you have further questions or would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat.
    Sincerely,
    GoTickets Support Team

    Go Marketplace LLC

    Date: 05/21/2025

    Thank you for your feedback. We understand how important it is to feel confident in your ticket purchase and appreciate the opportunity to clarify a few key points.
    GoTickets is a secondary marketplace, meaning we connect fans with trusted sellers offering tickets to events across the country. As such, ticket prices may be above or below face value, and delivery timelines—such as in-hand dates—are set based on when sellers are able to provide the tickets. These details, along with all service fees, are disclosed clearly during the checkout process before the purchase is completed.
    We recognize that these elements can sometimes be missed, and we’re always working to make our platform as clear and informative as possible. Every order placed on GoTickets is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure transactions, and on-time delivery—so our customers can shop with confidence.
    As noted during checkout, all sales are final, and orders cannot be canceled or refunded once placed. This policy is standard across resale marketplaces to ensure fairness and reliability for both buyers and sellers.
    If you have further questions or would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat.
    Sincerely,
    GoTickets Support Team

Go Marketplace LLC is NOT a BBB Accredited Business.

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