Reviews

Review Details

• Review fromChrystal R

  Date: 10/02/2024

  1 star
  Fraudulent practices. I was redirected to this website after trying to go directly to the vendor. I am disputing the charges now with my credit card. Tickets for sale actual website is $20 and they got me for $75 each!!! I heard about companies redirecting customers but I have never experienced this until now. Be aware!!!

  Go Marketplace LLC

  Date: 05/21/2025

  Thank you for your feedback. We understand how important it is to feel confident in your ticket purchase and appreciate the opportunity to clarify a few key points.
  GoTickets is a secondary marketplace, meaning we connect fans with trusted sellers offering tickets to events across the country. As such, ticket prices may be above or below face value, and delivery timelines—such as in-hand dates—are set based on when sellers are able to provide the tickets. These details, along with all service fees, are disclosed clearly during the checkout process before the purchase is completed.
  We recognize that these elements can sometimes be missed, and we’re always working to make our platform as clear and informative as possible. Every order placed on GoTickets is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure transactions, and on-time delivery—so our customers can shop with confidence.
  As noted during checkout, all sales are final, and orders cannot be canceled or refunded once placed. This policy is standard across resale marketplaces to ensure fairness and reliability for both buyers and sellers.
  If you have further questions or would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat.
  Sincerely,
  GoTickets Support Team

• Review fromBrandi C.

  Date: 09/17/2024

  1 star
  DO NOT USE THIS COMPANY!!!!
  They have ripped us off. Charging us for a parking pass that was unable to be used for the event we needed to be at. It would only let us park an hr before the event. ItI also stated that the triangle garage in Denver Colorado was only .4 miles away when it was 4 miles away we ended up buying a parking pass through the garage itself. I’ve tried to contact the company several times to find out their customer service follows a script. Refuses to acknowledge the issue that was happening and will not refund the $40 plus charge. We will never use this company again. Finding out that just using the garage alone was cheaper than this company. I will be reporting on Facebook, Instagram, tik toc, and friends and family.

  Go Marketplace LLC

  Date: 05/21/2025

  At GoTickets, we prioritize the trust and security of our customers. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price.
  This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.
  If you would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat, available from 10:00 AM CST to 11:00 pm CST every day.
  Sincerely,
  GoTickets Support Team

• Review fromKel D

  Date: 09/03/2024

  1 star
  I bought tickets accidentally from GoTickets, thinking it was the ticket vendor. The tickets were priced at least 50% above the actual price, which I realized later. I did not do my due diligence to make sure this was a trustworthy company, which is on me. However, I do not believe that I will receive the overpriced tickets that I have paid for! I get emails and texts everyday from GoTickets saying my tickets have arrived. They have not. How do I know this? I have been actively checking all sources daily. Sending emails and texts daily is a tactic to confuse the buyer into thinking they have received the tickets, only to realize - shortly before a show - that none of those emails actually have contain tickets. It is obvious GoTickets never communicated with the venue, performance, or show to actually send you the tickets. I have spoken to GoTickets customer service, and they will not refund (per their policy) and they will keep telling customers to check their email for the tickets. My number has been flagged at this point, and when I wait on chat there is no intention to respond. Go Tickets is a TOTAL SCAM.

  Go Marketplace LLC

  Date: 05/21/2025

  Thank you for your feedback. We understand how important it is to feel confident in your ticket purchase and appreciate the opportunity to clarify a few key points.
  GoTickets is a secondary marketplace, meaning we connect fans with trusted sellers offering tickets to events across the country. As such, ticket prices may be above or below face value, and delivery timelines—such as in-hand dates—are set based on when sellers are able to provide the tickets. These details, along with all service fees, are disclosed clearly during the checkout process before the purchase is completed.
  We recognize that these elements can sometimes be missed, and we’re always working to make our platform as clear and informative as possible. Every order placed on GoTickets is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure transactions, and on-time delivery—so our customers can shop with confidence.
  If you have further questions or would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat.
  Sincerely,
  GoTickets Support Team

• Review fromRobert S

  Date: 09/02/2024

  1 star
  I purchased tickets that were not received. Go Tickets sent email stating their seller was initiating transfer but the tickets were not received from seller. Although Go Tickets warranty states tickets would be delivered before the event, they were not. Refused to honor refund policy.

  Go Marketplace LLC

  Date: 05/21/2025

  At GoTickets, we prioritize the trust and security of our customers. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price.
  This guarantee firmly states that you will receive your tickets in time for the event, they will be valid for entry, and the seats you obtain will be either as specified in your order or even better. In the extraordinarily rare instance that any of these assurances aren't met, we've got you covered: GoTickets will either provide a 100% refund or offer store credit equivalent to the purchase price.
  If you would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat, available from 10:00 AM CST to 11:00 pm CST every day.
  Sincerely,
  GoTickets Support Team

• Review fromEd R

  Date: 08/27/2024

  1 star
  Stay away from this company that is nothing but a fraudulent ticketing company. Plus the prices they charge are super inflated and you can never get a human being for support!
  

  Go Marketplace LLC

  Date: 05/21/2025

  Thank you for your feedback. We understand how important it is to feel confident in your ticket purchase and appreciate the opportunity to clarify a few key points.
  GoTickets is a secondary marketplace, meaning we connect fans with trusted sellers offering tickets to events across the country. As such, ticket prices may be above or below face value, and delivery timelines—such as in-hand dates—are set based on when sellers are able to provide the tickets. These details, along with all service fees, are disclosed clearly during the checkout process before the purchase is completed.
  We recognize that these elements can sometimes be missed, and we’re always working to make our platform as clear and informative as possible. Every order placed on GoTickets is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure transactions, and on-time delivery—so our customers can shop with confidence.
  If you have further questions or would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat.
  Sincerely,
  GoTickets Support Team

• Review fromNot H

  Date: 08/15/2024

  1 star
  SCAM! Fraudulent business practice. Tickets for a concert were purchased in July 2024 from GoTickets. Within hours of the purchase, we received notification that the concert was "Postponed". No refund can be issued due to the postponed status. The GoTickets customer care confirmed that the ticket can be in "postponed" status until 2099. It's not a typo, year 2099. Also, the status can change unlimited times from Postponed to Rescheduled and back, and no refund will be issued. No supervisor or manager is available to take a call in the company. The Venue confirmed the canceled status of the concert on the original date, but Go Tickets still kept the status to "Postponed". When (and if) the status of the tickets changes to Rescheduled, the Go Tickets representative suggests we use their trusted website to sell the tickets there. Also, the representative stated that Go Tickets buys back via that site. On top of the commission and fees we already paid Go Tickets when purchasing the tickets, we are pushed to re-sell back at a lower price instead of receiving a refund.

  Go Marketplace LLC

  Date: 05/21/2025

  At GoTickets, we prioritize the trust and security of our customers. To uphold our standards, we collaborate exclusively with trusted professional resellers, ensuring that every ticket listing is genuine and reliable. Moreover, we proudly stand by our GoTickets Buyer Guarantee, which covers 100% of your full purchase price. If an event is cancelled with no set rescheduled date, we guarantee a full refund, including service fees. If you would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat, available from 10:00 AM CST to 11:00 pm CST every day.
  Sincerely,
  GoTickets Support Team

• Review fromNeil F

  Date: 07/14/2024

  1 star
  Overcharged for tickets. Current price is $59/ticket - I was charged $99/ticket. Contacted their support site, and had a live chat with Dan. Informed that it was my problem - Go Tickets would not reimburse for the difference. We need to break up monopoly of Ticketmaster/AXS/Go Tickets. Suggest that everyone write their congressional representative.

  Go Marketplace LLC

  Date: 05/21/2025

  Thank you for your feedback. We understand how important it is to feel confident in your ticket purchase and appreciate the opportunity to clarify a few key points.
  GoTickets is a secondary marketplace, meaning we connect fans with trusted sellers offering tickets to events across the country. As such, ticket prices may be above or below face value, and delivery timelines—such as in-hand dates—are set based on when sellers are able to provide the tickets. These details, along with all service fees, are disclosed clearly during the checkout process before the purchase is completed.
  We recognize that these elements can sometimes be missed, and we’re always working to make our platform as clear and informative as possible. Every order placed on GoTickets is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure transactions, and on-time delivery—so our customers can shop with confidence.
  As noted during checkout, all sales are final, and orders cannot be canceled or refunded once placed. This policy is standard across resale marketplaces to ensure fairness and reliability for both buyers and sellers.
  If you have further questions or would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat.
  Sincerely,
  GoTickets Support Team

  Go Marketplace LLC

  Date: 05/21/2025

  Thank you for your feedback. We understand how important it is to feel confident in your ticket purchase and appreciate the opportunity to clarify a few key points.
  GoTickets is a secondary marketplace, meaning we connect fans with trusted sellers offering tickets to events across the country. As such, ticket prices may be above or below face value, and delivery timelines—such as in-hand dates—are set based on when sellers are able to provide the tickets. These details, along with all service fees, are disclosed clearly during the checkout process before the purchase is completed.
  We recognize that these elements can sometimes be missed, and we’re always working to make our platform as clear and informative as possible. Every order placed on GoTickets is backed by our 100% Buyer Guarantee, which ensures valid tickets, secure transactions, and on-time delivery—so our customers can shop with confidence.
  As noted during checkout, all sales are final, and orders cannot be canceled or refunded once placed. This policy is standard across resale marketplaces to ensure fairness and reliability for both buyers and sellers.
  If you have further questions or would like assistance with your order, our support team is here to help. Please feel free to reach out via our live chat.
  Sincerely,
  GoTickets Support Team