Reviews

Review Details

• Review fromTara B

  Date: 01/04/2024

  1 star
  Does not have a simple way to cancel my account. After I learned this app would be of no use to my type of business, after signing up for the free trial I tried to cancel my account. There is no way to do that on the app or online you must contact customer service. So I emailed with them off and on for a week or so. Only for them to say my account is closed….then they CHARGED me after the free trial! Horrible inadequate customer service

  Zeely Inc.

  Date: 01/18/2024

  Hi Tara!
  
  We sincerely apologize for any inconvenience you experienced while attempting to cancel your account. Your feedback is invaluable, and we appreciate the opportunity to address your concerns.
  
  We understand the frustration you faced, and we want to assure you that your concerns have been taken seriously. We have thoroughly reviewed your case and have already processed a full refund for the charged amount after the free trial.
  
  In addition to the refund, I would like to share that we have made significant improvements to our platform. The latest release now includes a simplified subscription cancellation option directly within the app. This enhancement ensures a smoother experience for users who wish to manage their accounts independently.
  
  As a gesture of goodwill, we have also added some exciting features to our platform that we believe will enhance its utility for your type of business. We have sent you an email detailing these new features and how they can benefit you.
  
  Once again, we apologize for any inconvenience caused, and we truly appreciate your patience and understanding throughout this process.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
  
  Best regards,
  Zeely Team

• Review fromValeria J

  Date: 12/19/2023

  1 star
  This corporation is a scam! I attempted to cancel my free trial before I was charged and even after I kept attempting to get through, they charged my account $119, even though the website promotes a $19 monthly fee. I finally connected with someone via email and kept asking for a refund and to cancel my subscription and I was charged ANOTHER $119!!! This was even after they told me they would cancel my subscription!!! They then said they went ahead and refunded one of the fees, but I haven’t received anything back yet. They also said they couldn’t refund the first $119 because I approved the subscription. I asked why I was charged $119 when the promotion says $19. I haven’t heard from them since.

  Zeely Inc.

  Date: 01/02/2024

  Hi Valeria!
  
  Congrats from Zeely!
  
  We wanted to chat about the not-so-great experience you had with us recently. It seems there was a bit of confusion with requests coming in from different email addresses, causing a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused.
  
  The good news is, we're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide. We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression? Your feedback means a lot to us, and we're here to make sure you have a positive experience with Zeely.
  
  Looking forward to hearing from you and making things right!
  

• Review fromDianne N

  Date: 12/13/2023

  1 star
  There was a technical difficulty so I’ve immediately requested to cancel my subscription but the staff is run by Ai and refused to accept my request. This company is a scam! They even charged me for a nonexistent service .

  Zeely Inc.

  Date: 01/02/2024

  Hi Dianne!
  
  We wanted to chat about the not-so-great experience you had with us recently. It seems there was an issue checking your subscription in our database, causing a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused.
  
  The is a couple of good news:
  
  1. Your refund was processed by our financial department and should reach you bank account soon.
  Refund Dianne Nguyen.jpeg
  2. We're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide.
  
  Your feedback in here and the one you have left at BBB both mean a lot to us, and we're here to make sure you will have a positive experience with Zeely.
  We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression?
  
  Looking forward to hearing from you and making things right!

• Review fromBETHANY W

  Date: 12/10/2023

  1 star
  Horrible company. It's like your dealing with an over bots or plain scammers. This company should not be in business anymore. They keep charging people even though you tell them to cancel. They acknowledge it and still ty to charge you.

  Zeely Inc.

  Date: 01/02/2024

  Hi Bethany!
  
  Congrats from Zeely!
  
  We wanted to chat about the not-so-great experience you had with us recently. It seems there was a bit of confusion with requests coming in from different email addresses, causing a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused.
  
  The good news is, we're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide. We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression? Your feedback means a lot to us, and we're here to make sure you have a positive experience with Zeely.
  
  Looking forward to hearing from you and making things right!
  
  Regards, Emily

• Review fromKristina B

  Date: 12/09/2023

  1 star
  If I could give zero stars I would. I have been asking to cancel my free trial for several days,. They drag it out so that you are no longer within the free trial period and they charge your card. They are fraudulent and I am filing a claim with my bank next. Stay far away from them if you can.

  Zeely Inc.

  Date: 01/02/2024

  Hi Kristina!
  
  We sincerely apologize for the challenges you encountered during your recent experience with our free trial cancellation process. We understand the frustration this may have caused and appreciate your feedback.
  
  We want to assure you that your concerns have been addressed, and we have successfully resolved the issue. To provide you with detailed information about the resolution and the steps taken, we have sent you an email. Kindly check your inbox for this message.
  
  We take matters like these seriously and are committed to ensuring a smooth and transparent customer experience. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to respond to the email or contact our customer support team directly.
  
  Best regards,
  Zeely Support

• Review fromJudie A

  Date: 12/07/2023

  1 star
  Total scam. They told me that $119 was for a yearly subscription but instead they start charging $119 every month. No phone number on their website. A lady named Emma kept emailing me back convincing me not to cancel. I'm filing a dispute with my credit card company right away!

  Zeely Inc.

  Date: 01/02/2024

  Hi Judie!
  
  We deeply regret the misunderstanding you've experienced. We are eager to make things right, as customers satisfaction is a key for us.
  Additional details have been provided in an email we sent to you. Kindly check your inbox for more information.
  
  Thank you for your understanding.
  
  Zeely Support

• Review fromLestine M

  Date: 12/07/2023

  1 star
  I cancelled first day of trial. Completed online fire for cancellation as well. I was still charged. I keep receive emails to extend my trial. I have asked for my refund four times now and I still keep getting the run around. Do Not Use This Company!

  Zeely Inc.

  Date: 01/02/2024

  Dear [User's Name],
  Hello Lestine!
  
  We deeply regret the misunderstanding you've experienced. We've carefully investigated your case, have taken all the necessary actions and are glad to inform you that the issue is solved . Additional details have been provided in an email we sent to you.
  Kindly check your inbox for more information.
  
  Thank you for your understanding.
  
  Regards,
  Zeely Support

• Review fromLauryn P

  Date: 11/29/2023

  1 star
  please don’t I been trying to cancel my membership for days now and they refuse to cancel it . Like this is unbelievable!
  
  They been trying to charge $119 from my card I don’t even have the app downloaded to my phone never did I told them I never used their service and would like my membership cancelled and the refuse!
  Some lady keep emailing me back offering some deal for me to keep the service after I done explained to her I have use for the service and wish to not have it they should literally be banned from doing business they have so many bad reviews

  Zeely Inc.

  Date: 01/02/2024

  Hi Lauryn!
  We wanted to chat about the not-so-great experience you had with us recently. It seems there was an issue checking your subscription in our database due to addressing concerns from the email, which is not registered with us. This caused a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused.
  The is a couple of good news: 1. Your subscription was cancelled, so nothing to worry about. 2. We're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide.
  We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression?
  
  Regards,
  Zeely Support

• Review fromNakeshia U

  Date: 11/29/2023

  1 star
  If I could give -5 stars I would. I didn’t see any movement on the service during the trial so I sent an email to cancel only to receive an email of them begging me not to go. They still didn’t cancel my account during the trial and I was charged 4 days later. I just want to be done with this raggedy perpetrator! Stop scamming

  Zeely Inc.

  Date: 01/02/2024

  Dear Nakeshia,
  
  We apologize for the inconvenience you faced with your trial cancellation. We acknowledge the delay and have processed a refund for the unintended charge on December 6th. Your feedback helps us improve and get better and better.
  
  Thank you for your understanding.
  
  Best regards,
  Zeely Support

• Review fromLatia P

  Date: 11/28/2023

  1 star
  This company is a total scam. I went to cancel my subscription in my Apple ID (which was advised on their website) and it didn't show up there. I've emailed them 5 times and didn't get a response. I noticed they took $119 out of my account. They don't have a phone number and they will not get back with you. This is not a good company and wouldn't advise anyone to download their app. I am reporting this as fraud. This is ridiculous.

  Zeely Inc.

  Date: 01/03/2024

  Hello Latia,
  
  We recently came across your review and want to express our sincere apologies for any inconvenience you've experienced. It appears there was a terrible misunderstanding, and we regret any frustration this may have caused.
  
  We genuinely value your feedback, and your concerns have been taken seriously. As a result, we've already implemented improvements to prevent such misunderstandings in the future. Our aim is to provide a seamless and satisfactory experience for all our customers.
  
  Thank you for bringing this to our attention, and we appreciate your understanding.
  
  Best regards,
  Zeely Support