Reviews

Review Details

• Review fromLorelei T

  Date: 02/07/2024

  1 star
  I am new to the app platform for promoting ads with ZEELY. Just like most people who saw their ads video ads by the way on Facebook and other social media, I decided to give them a try without looking at reviews or other review sites such as this. I decided to bypass the free trial and sign up for the three month access, so while paying for the three month access, I followed the prompts in setting up my first ad campaign at the end of setting up the ad campaign. I was unaware that I would be charged a budget for running the ad for seven days. I am aware that when running ads through a third-party, you were going to be paying a platform or service fee plus the ads to run the campaigns. However, this was not communicated at the time of signing up for the three months subscription. And upon setting up my products and services to be displayed on my landing page. It turns out that the actual products will not be downloaded or sent for shipping through my fulfillment, but rather customer information be taken and handled through via their phone number or email, which who does that. So with this as well as not being able to edit the campaign at this point less than 24 hours I am very disappointed and am concerned about the whole ad and how misleading the company is. I want a refund. This is a scam

  Zeely Inc.

  Date: 02/15/2024

  Hi Lorelei.
  
  We acknowledge the frustration and confusion that your recent experience with Zeely may have caused, and we extend our sincerest apologies for any inconvenience encountered. It is imperative for us to address and clarify each issue you have raised to ensure a resolution is found.
  
  Our objective with Zeely is to deliver a seamless user experience, and it is disappointing to learn that we have fallen short of this goal in your case. We are committed to continuous improvement and greatly value your feedback, as it is crucial in guiding our efforts to enhance our platform.
  
  We understand your concerns regarding the subscription and advertisement payments. Due to the policies governing transactions via the AppStore, we regret to inform you that we are unable to process refunds for subscriptions made through this channel. This action would need to be undertaken directly through the AppStore. We recognize that this may not be the outcome you anticipated, and we empathize with your situation.
  
  Regarding the allocation of your advertising budget, please be assured that we have initiated a refund of the remaining balance on the same day we received your communication.
  
  We take all feedback, including that from the Better Business Bureau and our user community, with the utmost seriousness. Our commitment to addressing these concerns is unwavering, as we strive to ensure that Zeely remains a transparent and reliable platform.
  
  We value your patronage and are eager to discuss ways in which we can better serve your needs moving forward. As a gesture of our commitment to rectifying this situation, we would like to offer you a complimentary 6-month Premium subscription to Zeely. We hope this gesture will serve as a foundation for a renewed relationship and demonstrate our dedication to making amends.
  
  Once again, we extend our deepest apologies for the distress this situation may have caused. Our support team is at your disposal, and we are keen to work towards a solution that will restore your confidence in our services.
  
  Regards,
  Zeely Team

• Review fromTee B

  Date: 02/03/2024

  1 star
  SCAM SCAM SCAM.
  
  I sent an email a day after signing up for this sorry company and asked them to cancel the subscription. They emailed me back and asked why, I basically said I did it need this service. I never got a reply back!! Can you believe they still tried to charge my card 3 months later??? What kind of company is this? Lucky for me I was broke anyways so they couldn’t take the money. Take that you scammers! Card canceled and they will not get a dime out of me. BEWARE! Build your own website!!

  Zeely Inc.

  Date: 02/06/2024

  Dear Tee,
  
  I'm truly sorry to hear about your frustrating experience with our service. This is not the level of customer experience we strive to provide, and I apologize for any inconvenience caused.
  
  In light of this, I'd like to extend our sincerest apologies and offer you a complimentary one-year premium subscription to our platform. Additionally, if you're open to it, we'd love to discuss the possibility of utilizing our app as a traffic generator for your existing site, free of charge.
  
  Please let me know if you're interested in taking advantage of these offers, or if there's anything else we can do to make this right for you. Your satisfaction is our top priority, and we're committed to resolving this matter to your complete satisfaction.
  
  Thank you for bringing this to our attention, and I appreciate your understanding.
  
  Warm regards,
  Zeely Support

• Review fromCassio S

  Date: 02/01/2024

  1 star
  This company is a complete fraud! They are providing random people's information pretending is good leads. They have 0 customer service and no phone number to contact them. If Anyone want to get together to make a class action lawsuit against these people just contact me.

  Zeely Inc.

  Date: 02/02/2024

  Hi Cassio,
  
  Unfortunately, advertising on Facebook can yield ambiguous results due to the automatic form filling. While real people may have interacted with your ad, Facebook sometimes pulls inaccurate data associated with their accounts. We are actively working to ensure that such requests do not arrive to your Orders section.
  
  As we've already texted, your advertising has been suspended, and your funds for unused advertising successfully returned to the original payment method.
  
  We're sorry to hear that you were disappointed with our app. We can help you launch a new advertising campaign based on your goals and our personalized recommendations.
  
  Our team is happy to help with recommendations and tips, so feel free to reach out back to us.
  
  Best,
  Zeely Team

• Review fromGabriel S

  Date: 01/11/2024

  1 star
  They will not cancel my account. They keep removing money from my bank. Horrible company.

  Zeely Inc.

  Date: 01/18/2024

  Hi Gabriel,
  
  Thank you for sharing your concerns. We appreciate your feedback and take it seriously.
  
  We have sent you an email to address the issues raised and offer a resolution. Our goal is to make things right, and we hope to regain your trust.
  
  If you have any further questions or need assistance, please respond to our email or contact our customer support.
  
  Best regards,
  Zeely Team

• Review fromTara B

  Date: 01/04/2024

  1 star
  Does not have a simple way to cancel my account. After I learned this app would be of no use to my type of business, after signing up for the free trial I tried to cancel my account. There is no way to do that on the app or online you must contact customer service. So I emailed with them off and on for a week or so. Only for them to say my account is closed….then they CHARGED me after the free trial! Horrible inadequate customer service

  Zeely Inc.

  Date: 01/18/2024

  Hi Tara!
  
  We sincerely apologize for any inconvenience you experienced while attempting to cancel your account. Your feedback is invaluable, and we appreciate the opportunity to address your concerns.
  
  We understand the frustration you faced, and we want to assure you that your concerns have been taken seriously. We have thoroughly reviewed your case and have already processed a full refund for the charged amount after the free trial.
  
  In addition to the refund, I would like to share that we have made significant improvements to our platform. The latest release now includes a simplified subscription cancellation option directly within the app. This enhancement ensures a smoother experience for users who wish to manage their accounts independently.
  
  As a gesture of goodwill, we have also added some exciting features to our platform that we believe will enhance its utility for your type of business. We have sent you an email detailing these new features and how they can benefit you.
  
  Once again, we apologize for any inconvenience caused, and we truly appreciate your patience and understanding throughout this process.
  
  Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
  
  Best regards,
  Zeely Team

• Review fromValeria J

  Date: 12/19/2023

  1 star
  This corporation is a scam! I attempted to cancel my free trial before I was charged and even after I kept attempting to get through, they charged my account $119, even though the website promotes a $19 monthly fee. I finally connected with someone via email and kept asking for a refund and to cancel my subscription and I was charged ANOTHER $119!!! This was even after they told me they would cancel my subscription!!! They then said they went ahead and refunded one of the fees, but I haven’t received anything back yet. They also said they couldn’t refund the first $119 because I approved the subscription. I asked why I was charged $119 when the promotion says $19. I haven’t heard from them since.

  Zeely Inc.

  Date: 01/02/2024

  Hi Valeria!
  
  Congrats from Zeely!
  
  We wanted to chat about the not-so-great experience you had with us recently. It seems there was a bit of confusion with requests coming in from different email addresses, causing a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused.
  
  The good news is, we're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide. We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression? Your feedback means a lot to us, and we're here to make sure you have a positive experience with Zeely.
  
  Looking forward to hearing from you and making things right!
  

• Review fromDianne N

  Date: 12/13/2023

  1 star
  There was a technical difficulty so I’ve immediately requested to cancel my subscription but the staff is run by Ai and refused to accept my request. This company is a scam! They even charged me for a nonexistent service .

  Zeely Inc.

  Date: 01/02/2024

  Hi Dianne!
  
  We wanted to chat about the not-so-great experience you had with us recently. It seems there was an issue checking your subscription in our database, causing a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused.
  
  The is a couple of good news:
  
  1. Your refund was processed by our financial department and should reach you bank account soon.
  Refund Dianne Nguyen.jpeg
  2. We're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide.
  
  Your feedback in here and the one you have left at BBB both mean a lot to us, and we're here to make sure you will have a positive experience with Zeely.
  We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression?
  
  Looking forward to hearing from you and making things right!

• Review fromBETHANY W

  Date: 12/10/2023

  1 star
  Horrible company. It's like your dealing with an over bots or plain scammers. This company should not be in business anymore. They keep charging people even though you tell them to cancel. They acknowledge it and still ty to charge you.

  Zeely Inc.

  Date: 01/02/2024

  Hi Bethany!
  
  Congrats from Zeely!
  
  We wanted to chat about the not-so-great experience you had with us recently. It seems there was a bit of confusion with requests coming in from different email addresses, causing a delay in connecting the dots and digging into your case. Our sincere apologies for any inconvenience this may have caused.
  
  The good news is, we're in the midst of some major upgrades to our platform, focusing on enhancing quality and the services we provide. We're committed to making things right for you. Is there anything specific we can do to turn things around and leave you with a better impression? Your feedback means a lot to us, and we're here to make sure you have a positive experience with Zeely.
  
  Looking forward to hearing from you and making things right!
  
  Regards, Emily

• Review fromKristina B

  Date: 12/09/2023

  1 star
  If I could give zero stars I would. I have been asking to cancel my free trial for several days,. They drag it out so that you are no longer within the free trial period and they charge your card. They are fraudulent and I am filing a claim with my bank next. Stay far away from them if you can.

  Zeely Inc.

  Date: 01/02/2024

  Hi Kristina!
  
  We sincerely apologize for the challenges you encountered during your recent experience with our free trial cancellation process. We understand the frustration this may have caused and appreciate your feedback.
  
  We want to assure you that your concerns have been addressed, and we have successfully resolved the issue. To provide you with detailed information about the resolution and the steps taken, we have sent you an email. Kindly check your inbox for this message.
  
  We take matters like these seriously and are committed to ensuring a smooth and transparent customer experience. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to respond to the email or contact our customer support team directly.
  
  Best regards,
  Zeely Support

• Review fromJudie A

  Date: 12/07/2023

  1 star
  Total scam. They told me that $119 was for a yearly subscription but instead they start charging $119 every month. No phone number on their website. A lady named Emma kept emailing me back convincing me not to cancel. I'm filing a dispute with my credit card company right away!

  Zeely Inc.

  Date: 01/02/2024

  Hi Judie!
  
  We deeply regret the misunderstanding you've experienced. We are eager to make things right, as customers satisfaction is a key for us.
  Additional details have been provided in an email we sent to you. Kindly check your inbox for more information.
  
  Thank you for your understanding.
  
  Zeely Support