Reviews

Review Details

• Review fromBarbara G

  Date: 04/20/2024

  1 star
  They will steal your money! They rope you in to buying more and when the system doesnt work and you ask for a refund they lie to you! Then they try to get you to stay by offering a free subdcription.
  
  I have had the run around for almost a month and had to file a dispute with my bank and cancel my debit card because they charged me again after canceling. Customer Service will insist on telling you funds have been refunded and when you ask for a confirmation number they keep giving you a date and money is never there! They still owe me $78
  
  This company lies and does not help you at all!
  
  BEWARE

• Review fromShannon H

  Date: 04/15/2024

  1 star
  DO NOT use this company. Tried to leave a zero star review and unable to do so. They are extremely zealous to take your money. They reel you in for $29 and then charge you additional fees without properly communicating. Then the app does not work. I was unable to retrieve potential client information or edit the ad created (that they said had a display error). I have gone round and round and round to cancel and get a refund to only get $29 back and not the remainder that I have now wasted. And of course NO phone number to reconcile things. Extremely frustrating.

  Zeely Inc.

  Date: 04/18/2024

  Hi.
  
  I’m truly sorry to hear about your experience with our service and the frustration it has caused. Your feedback is crucial to us, and we take it very seriously. I want to assure you that we are committed to resolving the issues you’ve encountered.
  
  Regarding the charges, I understand the confusion and dissatisfaction caused by unexpected fees. We strive for transparency in all our transactions, and it appears we have not met this standard in your case. To address this, we have initiated a full refund of your subscription fees (both $29.95 and $39.95). Please allow a few business days for this transaction to reflect in your account.
  
  Concerning the technical difficulties you experienced with the app, such as retrieving client information and editing ads, our technical team is actively working to identify and rectify these errors. We aim to prevent such issues from affecting our users and appreciate your patience as we work through these improvements.
  
  While we currently do not offer phone support, I assure you that this does not lessen our commitment to resolving our customers' issues promptly and thoroughly. You can always reach us through thr email, or support on our website, where we strive to handle queries quickly and efficiently.
  
  We hope to restore your trust in our service and would appreciate the opportunity to assist you further. If there are additional details you would like to discuss, or if there’s anything else we can help you with, please do not hesitate to contact us.
  
  Thank you for your understanding, and once again, we apologize for any inconvenience we have caused.
  
  Regards,
  Zeely

• Review fromLizeth V

  Date: 04/12/2024

  1 star
  The company continued to ignore me when I asked for a refund the day I purchased it by mistake. It's been over a week of them ignoring my question and telling me to get started with their product when I dont have any use for it.

  Zeely Inc.

  Date: 04/15/2024

  Hello Lizeth,
  
  I'm very sorry to hear about your experience and the frustration of feeling ignored. We certainly aim to respond promptly and effectively to all our customers' concerns.
  
  Upon reviewing your case, it seems that instructions to cancel the subscription were sent, but we haven't received further communication from your side to confirm the cancellation. Please check your inbox (and possibly your spam folder) for our previous messages. We are ready and willing to resolve this matter as soon as we hear back from you.
  
  Thank you for your patience, and again, I apologize for any inconvenience caused.
  
  Best regards,
  Zeely

• Review fromTyson S

  Date: 04/09/2024

  1 star
  These people are extremely scummy. They will make it extremely hard and pressure you to NOT cancel. hell. they'll even "give you a sweet deal of 3 months FREE! That's right!", in an effort to avoid your cancellation. even when you've asked repetitively. Don't walk, RUN! in the other direction. God forbid you ask for a refund. because guess what? You have to reach out "beforehand", not after you've paid. .. because that's totally how refunds work. I wish I could give them negative stars. Gross customer service. I will be recommending everyone go in the OPPOSITE direction.

  Zeely Inc.

  Date: 04/15/2024

  Hello,
  
  We are truly sorry to hear about your experience and the frustration it has caused. It is never our intention to make the cancellation process difficult or to pressure our customers in any way. We apologize for any misunderstanding and the inconvenience this situation has brought you.
  
  Please be assured that we have taken your feedback seriously. A refund has been issued to your account, and you should see this reflected in your statement within a few business days.
  
  We are committed to improving our services and ensuring a better experience for all our customers. Thank you for sharing your concerns, which help us make necessary improvements.
  
  Sincerely,
  Zeely

• Review fromSuccess S

  Date: 04/03/2024

  1 star
  I signed up for Zeely at the end of December and immediately emailed support to cancel before the trial was done. I had gotten an email confirming that my trial was canceled. On 1/8/24, I realized that they had charged my account on 1/2/24 for $49.95. I immediately emailed them because they were not authorized to take the funds. I kept getting emails asking me why I wanted to cancel from various employees. I eventually got frustrated and told them I had already previously responded. I requested a refund. It is now 4/3/24 and I have yet to get my money back. January 11th, 2024, I received an email telling me that my request was being processed by the finance department, and it may take some time. I am still waiting. This was an unnecessary error.

  Zeely Inc.

  Date: 04/15/2024

  Hello!
  
  Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and misunderstanding regarding your account. We have confirmed that a refund has been issued back to your account as of today. Please allow a few business days for the transaction to reflect on your statement.
  
  Furthermore, we value your experience and want to make things right. As a gesture of goodwill, we are offering you 3 months of premium service at no additional cost. We hope this gives us a chance to provide you with the positive experience you deserve.
  
  Thank you for your patience and understanding. We are committed to improving our service and your feedback is crucial in helping us achieve that.
  
  Warm regards,
  Zeely

• Review fromRacine F

  Date: 03/25/2024

  1 star
  Scam. No humans available. False sales. No ads run. No resolution to refund request. Constant AI response, no human— no customer service.

  Zeely Inc.

  Date: 04/01/2024

  Hi Darren,
  
  Thank you for your feedback. We assure you that our support team consists of live agents dedicated to addressing each inquiry with care, strictly adhering to our terms and policies.
  We regret the perception of our response as automated. Your satisfaction is crucial to us, and we’re committed to clarifying any misunderstandings and resolving your concerns. Please don’t hesitate to reach out to our support team for any unresolved issues or further assistance.
  
  Regards,
  Zeely

• Review fromDana W.

  Date: 03/20/2024

  1 star
  I have been trying to reach to cancel this since January 20th and each month I send emails to customer service to cancel and they continue to debit $89.00 from my account. They do not respond to any emails. This is getting ridiculous. I want a full refund for each month (January/Feb/March) they continued to debit from be after I sent numerous requests to cancel. After reading the customer complaints below I DO NOT want another offer or 6 month trial. I want my money refunded immediately or I will seek further action against this company.
  
  This is a complete scam to take your money. I'm requesting a full refund of the 3 months I was charged even after I sent NUMEROUS emails to cancel this. Someone else mentioned a lawsuit and I'm willing to bet there are a lot of other people who would be interested in that.
  
  Again if I don't receive a FULL refund from January, February, and March I will seek further action.

  Zeely Inc.

  Date: 03/27/2024

  Hi Dana.
  
  I'm sorry to hear about your frustration, and I appreciate your patience. Upon reviewing our records, it appears that our team did not receive responses to our messages in January and February regarding your request. This oversight led to not taking any unauthorized actions of your subscription, as the option to cancel is readily available within our app for our users' convenience.
  
  We understand your concern and have already escalated your refund request to our finance department for the charges incurred during January, February, and March. We aim to resolve this matter swiftly and in accordance with the Policies we are guided by and will get back to you as soon as possible with an update.
  
  Your satisfaction is important to us, and we apologize for any inconvenience this situation may have caused. Rest assured, we are taking your feedback seriously and are working diligently to ensure a satisfactory resolution. Thank you for bringing this matter to our attention.
  
  Regards,
  Zeely

• Review fromAlma G

  Date: 03/13/2024

  1 star
  I never signed up for this and because someone used my card I can’t get the charges to stop. They can’t stop the charges because they don’t know who I am. I had to get a new debit card and they keep charging me. My bank had to work with them to stop the charges. SMH terrible.

  Zeely Inc.

  Date: 03/18/2024

  Hi Alma,
  
  Thank you for taking the time to share your concerns. We truly apologize for the inconvenience you've experienced. Upon reviewing your case, we noticed that there is no subscription linked to the email address from which you've contacted us. To assist further, we offered the option of identifying the subscription using the card number, an option which appears not to have been pursued on your end.
  
  Without this crucial piece of information, our ability to identify and resolve the issue is significantly limited. Our team is committed to ensuring the satisfaction and security of all our customers, and we would like to resolve this matter promptly.
  
  We understand the frustration this situation may have caused and would like to extend our assistance once more. If you're willing, please reconsider providing the card number used for the subscription (ensuring to mask any sensitive information), so we can locate the subscription and address the issue directly.
  
  Thank you for your understanding, and we look forward to hearing from you to resolve this matter effectively.
  
  Best regards,
  Zeely Support

• Review fromSuz J

  Date: 03/01/2024

  1 star
  Scam. Scam scam. I have been charged $119 since Oct. asking for a refund in writing after my trial and not getting one. Getting emails back asking for my email to cancel with giving them all the info! I fully expect a refund. No one has contacted me in months. The one person I was in touch with is not emailing me back and the help “desk” does nothing except ask how was your service in being helped? It is so wrong. I again have emailed and expect a prompt response and full refund.

  Zeely Inc.

  Date: 03/04/2024

  Hi Suzanne!
  
  I'm truly sorry to hear about the frustration and inconvenience you've experienced. It seems there was a misunderstanding due to a typo in your registration information, which prevented us from identifying your subscription accurately. I'm glad to inform you that we have refunded your most recent payment. The remaining payments are currently under review by our finance department to ensure a fair resolution.
  
  We sincerely apologize for the difficulties you've faced in communicating with our support team and for any dissatisfaction with the assistance provided. Your feedback is invaluable to us in improving our customer service.
  
  Please rest assured that we are prioritizing your case to resolve it promptly. We aim to maintain transparency and keep you updated throughout this process. If you have any more information that could help expedite the review, or if there's anything else we can assist you with in the meantime, please do not hesitate to reach out.
  
  Thank you for your patience and understanding as we work to rectify this matter. Your trust and satisfaction are paramount to us, and we are committed to ensuring a positive resolution.
  
  Zeely Support

• Review fromDebra C

  Date: 02/15/2024

  1 star
  I have been trying to get a refund after being charged after a trial subscription ended. Emailed over the course of two days with no response. There is no phone number to call to reach someone directly. I am trying to get my money back asap.

  Zeely Inc.

  Date: 02/19/2024

  Hi Debra,
  
  We sincerely apologize for the inconvenience you've experienced regarding your refund request. We understand your frustration and want to address this matter promptly.
  
  Upon reviewing your account, we acknowledge that your subscription cancellation and refund requests were made after the charge, which is indeed against our company's Terms of Service. However, we recognize the importance of ensuring your satisfaction as a valued customer.
  
  In light of this situation and to demonstrate our commitment to your satisfaction, we would like to extend an offer to you. We are pleased to offer you a complimentary three-month premium subscription to the Zeely app. This will provide you with full access to our premium features and support, allowing you to explore the functionality of our app and discover how it can benefit your business operations.
  
  We hope that this gesture helps alleviate any frustration you may have experienced and allows you the opportunity to fully immerse yourself in the capabilities of our app. Should you have any further questions or concerns, please don't hesitate to reach out to our support team.
  
  Thank you for your understanding, and we look forward to serving you better in the future.
  
  Regards,
  Zeely Support