Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went on the Atlanta Fox Theater website to purchase tickets for their Cirque De Soleil Twas the Night Before Christmas event on Dec 8, 2024. I don't know how, but somehow I ended up purchasing the tickets through Ticket Center. Somehow they highjacked my purchase from the Fox Theater website. I clicked on seats in the orchestra row N and paid for the tickets. The price was reflective of the orchestra level seating $129/seat. My total prices was $341. But when I received the tickets, they were SLA row N, tickets that sell for $69.50 currently (nose bleed seats). I never would have paid $341 (over $170 per ticket) for these nose bleed seats. I did not notice the change to the seats if they made it when I clicked on the final purchase button. I am very angry because I can go onto the Fox Theater website and purchase good seats for the $129 price. Now my daughter and I have to sit in nosebleed seats knowing that I paid the price for the good seats. It is tempting to just go purchase the better seats on the Fox Theater website, but its Christmas and I cannot afford to pay for tickets twice. I tried calling Ticket Center to see if they could address the issue, but they refused. Said "all sales final". Told me to try reselling them. Right. Who would pay twice the price for tickets when they can buy them at regular price. This was straight up a bait and switch scam.

  Business Response

  Date: 11/26/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. We have contacted our customer and provided a courtesy resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards, 
  Tickets-Center 

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22573058
  
  

  
  

  
  

  
  

   

  
  

  I am following up that the company issued me a full refund.  
  

  
  

   

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for Becky Robinson Concert and paid $363.50 tickets in May 2024 for concert on 10/17/24. This business gives you a link to click on to transfer tickets to you. However, the link leads to nowhere and goes around and around. Customer service phone number only sends you back to chat which refers caller back to phone number. It is a scam! I want my money back. When I disputed with credit card co. This business says they won’t refund my $ because I did not cancel. I never wanted to cancel. I just wanted the tickets I paid for! At the concert the seats I purchased were empty! Clearly I bought tix but never was able to have tickets transferred to me. Research shows this business is not trustworthy and this is a common experience with them. This is fraud and I want my money back.

  Business Response

  Date: 11/25/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.
  
  Tickets-Center.com facilitates thousands of successful ticket transfers each day with satisfied customers, so we are confident of the efficacy of our processes. During the checkout process, customers are able to view the delivery format for their tickets. The selection our customer made was electronic transfer, where sellers transfer the tickets using the platform that the venue has issued tickets through. Customers receive an email with instructions on how to access their tickets, as well as a separate email which contains a link to claim their tickets, advising them to do so. We have confirmed that the ticket transfer was received on May 21st, 2024, and maintain that the link sent was valid. If our customer had any issues accepting or locating the ticket transfer, we always welcome them to call in.
  
  In addition to this current claim, our customer filed a dispute with their credit card company regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 12/03/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  Re: Reject the business response.I would like to pursue arbitration . I am happy to have the BBB go through my email/phone electronically to find the tickets which were allegedly emiled to me. If this is true I should have a record of the tickets which I do not because I never received them. Additionally,  I did call Tickets-Center multiple times to no avail. What the BBB needs to know is you cannot get through to this vendor about issues transferring tickets.  THIS is the problem. This is predatory behavior and I am continuing to request my money back. It does not make sense to claim I did not receive them and then go on to buy more tickets for the same show! Please let me know the next steps I must take to attain my refund
  
  
  Regards,
  Complaint ID: 22562295
   
  
  
  
   

  Business Response

  Date: 05/15/2025

  Thank you for responding. We would like to address Ms. ******'s concerns. It should be noted that a dispute was filed through Ms. ******'s financial institution, and the dispute was resolved in our company's favor. During the dispute process, our company provided sufficient support to our rebuttal that tickets had been provided, that the dispute was resolved in our company's favor. If Ms. ****** has additional questions regarding the dispute, we advise she contact her financial institution directly. Regarding Ms. ******'s claim that she could not get through to us: our customer support staff is available daily via phone call, live chat and email. The first record of contact we have regarding Ms. ******'s order was not from Ms. ****** herself, but notification of her financial dispute three weeks after the event had taken place. The first contact we have from Ms. ****** came after our reply to her initial complaint, at which time our policies were outlined by our customer care team. If Ms. ****** has any additional questions, we welcome her to contact us directly. At this time we continue to consider this matter closed.
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:11/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tickets from tickets-center.com yesterday (11/2/2024) for a concert on 12/14/2024 but need to cancel them due to an unforeseen conflict. I am unable to get help from tickets-center.com on refunding my tickets. I'd like to get help from tickets-center.com to refund the tickets. Thanks very much.

  Business Response

  Date: 11/12/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”
  
  Tickets-Center has provided a resolution of a full refund for our customer, as such, we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.
  
  Regards,
  
  Tickets-Center.com

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three tickets for an upcoming play (mid November 2024). The advertised price was $34 with the discount. After all was 'said and done' - I was charged $697.00 when the total should have been $136.00
  
  I think that the Gottwald Playhouse at Dominion EnergyCenter - Richmond, VA is remiss in allowing a redirect when it appears the tickets are being sold by the playhouse.
  TicketCenter.com has no contact information but informs the customer that all sales are final - AFTER the puchase. Perhaps that information is buried deep in some document but I missed it. Very few ticket sales are final when the ticket is being purchased 3 plus weeks in advance.
  Finally, A markup of almost 700%? Shame on this vendor! Truly - this is a disgrace.
  I will contest paying for these tickets but I think that customers should be aware of the sales scam promoted by this company - to buyers and (apparently) resellers of tickets.
  
  thank you

  Business Response

  Date: 11/07/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customers’ concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Independent resale tickets, prices may be above face value.”         
  
    
  
  Once our customer selected the ticket listing they desired for Christmas with CS Lewis they were able to see the tickets available along with the map which matches the map from the venue. Once selected, they are taken to a page with an in-depth description of their ticket information, event details, ticket quantity, delivery method and any other notes related to the tickets. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $697.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars. Some venues may require proof of vaccination or negative COVID test. You are responsible for checking venue health and safety requirements for entry." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $697.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.     
  
    
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.   
  
    
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer. We maintain that all ticket details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.        
  
   
  
  Regards,         
  Tickets-Center    
  
    
  
  

• Initial Complaint

  Date:10/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets in November of 2023 for my wife to see Keane at MGM music hall. I received an email confirming my purchase and another email confirming that I accepted the tickets. When I checked my TicketMaster account, no upcoming events were listed. After reading around I found that some event tickets wouldn’t be available until closer to the event. July 2024 I logged into TicketMaster again and still had no upcoming events. I called Ticket-Center and they stated the tickets wouldn’t be made available by the seller until September. I called back in September and was told that the tickets wouldn’t be made available by the seller until 48hrs prior to the event. I called back the night before the event and was told the link I was originally sent was good but expired and they’d have me issued another link. Called back again that night as it was getting late and I still had no link. They stated “you’ll just have to wait and call us back if you don’t get it.” The morning of the concert I called for a 5th time and was told “it’s a TicketMaster problem, take it up with them.” My wife was leaving for the event and I was stuck on hold with TicketMaster so I purchased new tickets through another site and gave them to my wife. Ticketmaster then confirmed that Ticket-Center sent my tickets to the wrong TicketMaster account. I requested a refund from Ticket-Center as the tickets didn’t get to me in time and I was forced to purchase new tickets. Ticket-Center refused to refund me due to the venue confirming that their tickets were scanned. I was able to call the venue and confirm that they were not scanned and provided Ticket-Center with the email from the venue stating this. Ticket-Center said they apologized and would get back to me in 3-5 days. I waited two weeks before again reaching out. They flat out denied my claim. This debacle cost me well over a thousand dollars and hours of my life. I recommend everyone avoid this awful company.

  Business Response

  Date: 11/04/2024

  
  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the  time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”         
  
  Our customer placed their order on 11/16/23 for Keane which took place on 9/23/24. Their tickets were delivered on 9/26/24, to our customer's email address. Moreover, our customer contacted us stating they had issues accessing their tickets. We had the seller attempt to retransfer their tickets, which is not a guarantee. Unfortunately, the seller was not able to retransfer the tickets and they provided documentation of the initial ticket transfer sent to our customer's email address on file. As such, we maintain the customer’s order was successfully fulfilled and aligns with the Buyer’s Guarantee.       
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer. We maintain that our customer has received valid tickets for their event, aligning with our terms. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department for assistance.   
  
   
  Regards, 
  Tickets-Center 
  

  Customer Answer

  Date: 11/05/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.Two issues with the response:1.- Did Ticket-Center just say they confirmed tickets were delivered on 9/26/24 for a concert 9/23/24? 2.- The tickets were sent to the wrong TicketMaster account by Ticket-Center. Ticket-Center said the seller would need to reissue another link but “that isn’t a guarantee.” How is that the consumers issue? Why is the seller protected but the consumer isn’t? As a third party reBoth of these points violate Ticket-Centers section 7 of their terms and services which states:“7. One Hundred Percent Guarantee. The 100% Guarantee means (i) that your transaction will be safe and secure, (ii) the tickets will be delivered prior to the event, (iii) the tickets will be identical, comparable, or better than the tickets you ordered, and (iv) the tickets will be valid and authentic. Your only recourse under this 100% Guarantee is compensation of the purchase price (including delivery charges, less possible restocking fees), in the form of credit for use on a future purchase or as a cash refund, as determined at our sole discretion except where prohibited by law. Please note that insurance costs will not be refunded and Item 12 below addresses canceled and postponed events.”
  As a third party platform for Ticket Resellers so you not have an obligation to both the buyer and the seller to guarantee tickets that are purchased are valid, delivered prior to the event (in time for people to go), and fulfilled regardless of company error? Just based on Ticket-Center’s response, I feel even more strongly that I would like a full refund which is well within their ability as their terms of service states “it’s up to the company’s discretion for cash refunds.”
  Regards,
  Complaint ID: 22462822
   
  
  
  
   

  Business Response

  Date: 11/12/2024

  Thank you for reaching out to us. We have been in contact with our customer in order to offer an amicable resolution and our customer accepted. We consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.  
  
  Regards,  
  Tickets-Center

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from this website ticket-center.com and they sent an email to transfer me the tickets from ticket-master with my email address. Then I found out that their price is 3 times the price listed on ticket master.
  
  Then when I login in to my ticket master account with my email address, I don't see any transfter.

  Business Response

  Date: 10/31/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”
  
  Once our customer selected the ticket listing they desired for Disney On Ice: Mickeys Search Party, they were able to see the tickets available. Once selected, they are taken to a page with an in-depth description of their ticket information, event details, ticket quantity, delivery method and any other notes related to the tickets. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $388.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars. Some venues may require proof of vaccination or negative COVID test. You are responsible for checking venue health and safety requirements for entry." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $388.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets from this vender on October 8, 2024. I found out the next morning that the venue only accepts tickets purchased at their box office or Ticketmaster. The representative claimed they were affiliated with Ticketmaster. I called the F.M. Kirby Center where the show is to be held and they confirmed that Tickets-Center.com was not affiliated with Ticketmaster and that the tickets are not valid. The representative at Ticket-Center suggested I sell the tickets online. The tickets are not valid they can't be sold to anyone. They also suggested I contact alianz Ticket Insurance but I had already cancelled that and they gave me my $15.50 refund, I do not believe I would get one from them anyway. Why would they pay for Tickets-Center's fraudulent actions. I have also filed a dispute through Paypal and will file one with my cc company when the charge is posted. Thank you

  Business Response

  Date: 10/18/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Every order purchased using our platform is protected by our buyer guarantee - that the tickets provided will be valid and authentic for entry. While Tickets-Center.com is not affiliated with the primary marketplace or venue, the tickets in question are issued, transferred, and delivered through a separate platform in line with the venue's requirements. Our website is a secondary ticket marketplace that connects ticketholders with fans, so that they may purchase tickets to their favorite live events. When Mr. ******** contacted our customer care team via livechat on October 9th, this information was explained, and Mr. ******** expressed his concerns regarding the situation. Because we have an "all sales are final policy" that must be agreed to prior to purchase, we were unable to provide the requested relief Mr. ******** sought; however, alternative options to recoup his expenses were discussed at that time. 
  
  In addition to this current claim, our customer has filed a dispute with their PayPal account regarding this order. We are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute process. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 10/22/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22400972
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets from Ticket Center for a concert on December 13 at the Lansdowne Theater and the event location has now been changed to Phoenixville. This is NOT what was purchased but a refund has been denied.

  Business Response

  Date: 10/10/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.” 
  
   
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, "I agree to the Terms & Privacy Policy. I have reviewed the order summary below. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges or cancellations. All prices are listed in US Dollars. [..]" Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking "Place Order", your credit card will be charged $618.95 which includes ticket, service, and delivery fees." at which time our customer proceeded to place their order. 
  
  
  We understand the customer has since indicated that they will no longer be able to attend the event. However, it should be noted that the customer cannot receive a refund for events that have been relocated to a different venue per the agreed-to terms and conditions. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”   
  
  It should also be noted, tickets for our customer's event were delivered to the email address they provided during checkout on 4/23/24 at 9:11 PM CST. Since valid tickets were provided to the customer prior to their event their order was fulfilled in accordance with our 100% Guarantee and as such their order does not qualify for compensation. Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.  At this time, we consider this matter closed. 
  
   
  
  Regards, 
  
  Tickets-Center.com 

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an event through Tickets Center this morning. The ticket face value was marked as $119 and some change. Plus some hefty service and ticketing fees. I was able to select a section of the theater, but not a row, or specific seats. I was under the impression the seats would be of a certain quality. Hours later I am emailed my ticket that shows poor seating, and the cost on the tickets is $35 plus a fee of $4.95. I assumed the good seating was unavailable, and they gave me what was open, and would refund the difference. I called and was told, this is what was available, and they keep the difference. That I was aware at the time of purchase that I would be spending $313 so, it's all on the up-and-up. I was not "allowed" to speak with a supervisor, though I was told there was one available.

  Business Response

  Date: 09/30/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  

  Once our customer selected the ticket listing they desired for Wheel of Fortune (21+ Event), they were able to see the tickets available and the Delivery Method. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $313.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $313.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  

  It should also be noted, tickets for our customer's event were transferred to the email address they provided during checkout on 9/20/24 at 1:32 PM CST. Since tickets are provided by the individual ticket sellers, and not Tickets-Center or the venue box office, the tickets may reflect information relating to the original purchaser or the original order. Since valid tickets were provided to the customer prior to their event their order was fulfilled in accordance with our 100% Guarantee and as such their order does not qualify for compensation. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  

  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 22315143
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:09/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for a concert, and paid insurance in case our plans changed. They did, and Ticket-Center informed me that my insurance would not cover a refund and that my only option was to sell and transfer the tickets. Having buyers on the line, I attempted MULTIPLE times to transfer the tickets, and they were not accepted by the venue. Ticket-Center representatives were unhelpful, with one actually hanging up on me. When sent another link to access tickets, it went to an error page. I attempting to address this issue, I was placed on indefinite hold.
  
  In attempting to address this, and it never working, my buyers had no choice but to buy tickets another way. Ticket-Center cost me the price of these tickets, worthless insurance, and literally hours on hold. I lost the opportunity to recover my costs due to their terrible practices.
  
  This feels like a scam and I will not be convinced otherwise without a full refund. DO NOT DO BUSINESS WITH THIS COMPANY.

  Business Response

  Date: 09/27/2024

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the  time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”         
  
  Our customer placed their order on 7/14/24 for ******** ******* which took place on 9/19/24. Their tickets were delivered on 8/21/24, to our customer's email address. Moreover, our customer contacted us stating they had issues accessing their tickets. We provided new links for their tickets on the day of the event. As such, we maintain the customer’s order was successfully fulfilled and aligns with the Buyer’s Guarantee.       
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer. We maintain that our customer has received valid tickets for their event, aligning with our terms. As such, we consider this matter resolved. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department for assistance.  
  
   
  
  Regards, 
  Tickets-Center 
  
  

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.Continuing to say that the tickets were delivered is really not the point. The tickets weren’t able to transfer, which was the issue that prevented me from recovering my cost. This is stated clearly in the complaint, and was stated clearly many times to your customer service reps. This is on the record and was never resolved. 
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  Regards,
  Complaint ID: 22310769