Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They never gave information about trues cost vs fees! Tried right away to cancel after seeing fees. Their policy doesn’t allow for refunds within any period of time! Buyer beware! 300% increase in real price due to fees!

  Business Response

  Date: 01/05/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for MercyMe, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $202.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $202.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already filed a complaint with another bureau and was told they would forward it to Delaware/ To date I have not heard anything from Delaware and I am unable to find or locate a database to review my complaint and/or any subsequent resolution. Complaint ID#: 1105016, Business Name: Tickets-Center.com
  Please let me know you are able to access the information. I can reiterate it again if necessary but ALL MY INFO is int he complaint and since then I have had computer issues.
  Please advise.
  Thank you,
  Patricia O'Gorman

  Business Response

  Date: 01/05/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  During the checkout process, customers are able to view the delivery format for their tickets. The selection our customer made was electronic transfer, where sellers transfer the tickets using the platform that the venue has issued tickets through. On 8/22/22 we spoke with our customer and attempted to troubleshoot. Our records indicate that the original ticket transfer took place on 8/8/22 and we detect no issues with the original transfer. As such, we maintain our customer’s order was successfully fulfilled and aligns with our Buyer’s Guarantee.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byron Associates, Inc. dba Browning Associates
  December 23, 2022 at 6:18:12 PM EST
  I called their customer service today just to ensure they are not a scam, as there are hundreds of complaints on the Better Business Bureau and other consumer sites. I wish I had seen this prior to giving them nearly $1200. Customer service assured me this company is legit, so I proceeded. When I attempted to download my tickets, their site sent me to Ticket Master, where I learned I had paid nearly triple for going price for these tickets. This company is no better than an online scalper. I will be calling my bank and claiming fraud... This company was not open and honest about their unscrupulous overpricing and additional fees ...

  Business Response

  Date: 01/03/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $1,167.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. As such, ticket listing prices are set by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors. As noted above, this means that the price paid may not reflect the price printed on the ticket or the price on other websites. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy. However, all orders placed through our site are covered by our 100% Buyer Guarantee which ensures tickets will be valid and delivered prior to the scheduled event. Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details and relevant purchase terms were sufficiently displayed prior to the customer placing their order; as such, we consider this matter closed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 22, 2022, I began a process to obtain tickets for the Chicago Symphony and the transaction was
  completed by October 23, 2022, Order #48266260. I had no idea that this site wasn't the actual Chicago
  Symphony but a third party site. When it became clear to me on October 23, 2022 that these tickets weren't
  being purchased from the symphony directly, I emailed to cancel the order. Unfortunately, there was no way
  to call them or leave a message, I initiated a chat with them, but was cut off the chat. I tried to explain that
  I wanted to cancel the order and gave them the exact order number but they wouldn't accept the order number.I
  even checked the number several times to make sure that it was correct, but they denied it and shut down the
  chat. I emailed them but they wouldn't accept that. So, there was no way that I could communicate with them to get further information. I also didn't confirm the order and yet they confirmed the order.
  
  Plus, the site was deceptive in that they made it appear as if there were few tickets left for the concert on December 8, 20222, yet the symphony told me that wasn't true. But, their prompting that there were few
  tickets left-pressured me to act in haste.
  
  But, no way, to communicate-I want to emphasize to relate the cancellation. I was in tears and don't feel
  it is at all fair for me to have to pay this charge. This charge should be rescinded.

  Business Response

  Date: 12/22/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Chicago Symphony Orchestra - Hilary Hahn, Tchaikovsky and Bartok, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $326.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $326.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  In addition to this current claim, our customer filed a dispute with their credit card company regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 12/09/22
  Order ID: 49435887
  Amount of Transaction: $494
  Description of Issue:
  
  As a holiday gift for a loved one, I purchased tickets to a ballet show on "tickets-center.com". I originally thought this was a legitimate resaler. After I purchased these tickets, I began to read the scary reviews of this company on the BBB. I tried to reach out to Tickets-Center to verify the legitimacy of my tickets. They were impossible to get a hold of (phone, live chat, email - you name it). As a last resort, I reached out directly to the venue, which eventually told me my tickets were fraudulent! Tickets-Center should be avoided at all costs. As an attorney, I have seen a lot of bad business practices and this tops the list. I will also be submitting a claim with the Federal Trade Commission for deceptive and dishonest business practices. Shame on this business!

  Business Response

  Date: 12/27/2022

  Thank you for reaching out to us. We have reviewed our customer's order and are pleased to have submitted an amicable resolution. At this time, we consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.
  
  Regards,
  Tickets-Center.com 

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/2022 I wanted to purchase tickets for the Trans-Siberian Orchestra for the event being held on 12/21/2022 on 03:00 P.M. at the Hershey Center, I search on the Goggle Web Site for the Trans-Siberian Orchestra which forward me to Hershey Entertainment and Ticket Master. I called the phone number provided, 800-295-5354, unknown to me I was forward to Ticket Center not Ticket Master. I was told that tickets were limited so I proceeded to purchase 2 tickets for for a Total of $414.60. I requested to purchase insurance, which I always do, however I was told that insurance is not available for this event. Once I paid for the tickets I received the confirmation. Later that evening we were contact by our daughter, who has 4 young children, that she was scheduled for a required surgery on 12/21/2022 and we were needed to watch the children. Within 24 hours of purchasing the tickets I called Ticket-Center to explain our problem. I was told that they can not return my money as they are a third party for Hershey Entertainment and I should sell them on E-Bay, Facebook or thru Ticketmaster. This is how I discovered that I was dealing with Ticket-Center not Ticket Master. I called Hershey Entertainment who stated that unfortunately Ticket-Center purchases a group of tickets and intercept calls going to Ticket Master so they can sell the tickets that they purchased. What made matters worse per the Hershey Entertainment Center the most expensive ticket for this event is $102.00 verses the $207.00 that the Ticket-Center sold me. At this point the Hershey Entertainment Center could not take action they suggested that I go to my bank for resolution. I went to my PNC Bank an open a written dispute against my PNC Debit Card trying to obtain a refund however per PNC this will be very difficult. As you can see I had no idea that I was purchasing from unknown company at the time and paying double the price. I feel that this company should to be fined and stop this practice.

  Business Response

  Date: 12/22/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Our customer has stated that they believed they were purchasing through the venue or the event itself. However, it should be noted that our web address and  branding are intentionally different than those of any event and that neither the website or any phone contact redirects from any other site or primary market. 
  
  In order to confirm their order the customer was required to verbally agree to our purchase terms and conditions which, as noted in the claim, includes an "all sales are final" policy. At no point was it indicated to the cusotmer that we were affiliated with any venue or primary market, nor was not stated that order cancellations could be offered. Prior to receiving this claim we have been in contact with our customer to address this matter and maintain that all order details and relevant terms were agreed to by our customer at the time of purchase. As it stands the order in question does not qualify for compensation and we consider this matter closed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 17, 2022 I searched for tickets to the 2023 Grand Prix race in Austin, TX. This website came up first. I purchased 2 tickets to the Grand Prix races for Oct 20, 2023 (Order #48898630). No where did it say that no refunds were allowed. I recently found out that my son's father-in-law purchased tickets to take my son to the Grand Prix. Therefore, I do not need the tickets I purchased and I have no need for them at all. I called the 800 number to cancel the purchase and a recording for "customer service" simply said no refunds were allowed. I was not able to speak to a person. I did not realize it was a secondary ticket seller and I did not realize that I would not be able to get the $728.61 back if I needed to cancel the tickets. I feel like this website is very deceptive and does not provide the information needed to make an informed decision regarding the purchase of tickets they sell. At the bottom of the attached email, there is a link to contact Tickets-Center. The links do no work. You cannot contact them through their link attached to their email.

  Business Response

  Date: 12/22/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $728.61 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to the clearly outlined “all sales are final” policy. In addition to this current claim, our customer has filed a dispute with their financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide further assistance for this matter while this dispute remains open, and encourage our customer to contact their financial institution with any questions regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.I do not agree that it was clear that the company I was purchasing tickets from did not own any tickets at all. I would NEVER had purchased tickets from a seller who did not own any tickets. That is ludicrous. I do not see how the seller, who owns nothing, can sell me something they don't own. I am very perplexed and do not see how this business can take people's money knowing that they have nothing to provide in return. I will fight this until I have received my money returned from this so called "Seller" who owns nothing to sell. I cannot understand how they can possible keep my money when they have nothing to give me.  I was purchasing these tickets for my grandson for his birthday. I have nothing to give him, but I have a large debt with nothing in return.
  
  
  
  Regards,
  Complaint ID: 18567273
   
  
  
  
   

  Business Response

  Date: 01/24/2023

  Thank you for responding. We appreciate the opportunity to further address the customer's concerns and clarify our policies. Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory. Please note that the ticket listing our customer selected on 11/17/2022 included the following disclosure: "Zone Seating: this listing describes tickets that the seller does not own, but is offering to procure for you." Additionally, the expected ticket delivery date was provided during the checkout process after the customer selected a ticket delivery method. In accordance with the terms outlined in our previous response, a refund cannot be offered in this case and an “all sales are final” policy must be adhered to. Our 100% Buyer Guarantee ensures that the customer's tickets will be authentic and arrive on time for their event. It however has never allowed for cancellation upon request and as such we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to the customer service department so that they may be addressed.   
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $700.00 for 3 floor seats to the Nutcracker on December 11, 2022. Tickets-Center specifically provides a little interactive map that you can select to obtain your tickets. I clearly selected the floor section that was closer to the Orchestra but not too close. I received confirmation that I was in the Parquet section in Row B. I checked the seating charts and everything looked good to me. I finally received the tickets after having to call them and emailing them to give me my tickets. I now know why they delayed giving me my tickets, the tickets at face value are 2 $90.00 tickets and 1 $65.00 ticket and they are not floor seats. Tickets-Center deliberately lied to me and fraudulently sold tickets they did not have and instead provided a product I did not purchase. I request a full refund for this deceit.

  Business Response

  Date: 12/21/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $732.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. As such, ticket listing prices are set by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors. As noted above, this means that the price paid may not reflect the price printed on the ticket the customer receives. We can confirm that the ticket listing our customer selected was labeled as Section: Parquet Row: B. The tickets delivered to the customer were for this section and row and as such their order was appropriately fulfilled. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy. We maintain that all order details and relevant purchase terms were sufficiently displayed prior to the customer placing their order; as such, we consider this matter closed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#49145579
  My husband bought three tickets for 1/14 Disney on Ice show to take our granddaughter. Unfortunately we can't go that day, we called to asked to change the date to 1/15. Prudential Center washed their hands, and as a matter of fact they treated us very condescending (but that is another topic). Prudential Center told us Tickets Center was the broker, we called Tickets Center and they sounded like a broken record, we operate bylaws...which means their organization's internal operating rules. That they can get away with stealing people's money...to me this a predating and almost criminal practice, they are professional thieves!
  
  I want them to change the date from 1/14 to 1/15. Just letting them keep $463.50 is not going to happen...I will go to the media or the Government Consumer Agency if I have to. Enough of this abuse!

  Business Response

  Date: 12/20/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Disney on Ice: Into the Magic, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $463.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $463.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  In addition to this current claim, our customer has filed a dispute with their credit card account regarding this order. We are unable to provide a resolution to this matter while this dispute remains open due to the nature of the dispute process. We encourage our customer to contact the institution with which the dispute was filed in relation to any questions they may have regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 01/03/2023

  Better Business Bureau:

  
  

  They are simply SCAMMERS! I am puzzled to know companies like this still in business. I will never buy anytjing from them again and I will pray that one day a federal consumer agency put a stop on all these scammers!!

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 18551950
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/08/2022, I went to what I thought was "Overture Center for the Arts" to verify that tickets to see Jesus Christ Superstar were going on sale on 12/09/2022, when I went into the site, I was surprised to see that there were tickets available for the production and saw that there were "limited seats available", which made me feel very pressured to purchase tickets right away... once I went through the process, I felt uneasy about the transaction and so I went back and googled Overture Center for the Arts and went into the site, this time I was actually in the legitimate site, and there it said tickets did not go on sale until 12/09/2022 and I was instantly panicked and put a freeze on my debit card and reached out to the company which I know now is a website that mirrors the actual venue and immediately asked for a refund...it was within minutes!!! The website was Tickets-center.com, and they refused to refund my money and I don't have any tickets! They told me I could try to resell my tickets online, but I have no tickets to resell, and I am out $503.76!!! How do these websites operate legally???? they are selling tickets that aren't even available yet using deceptive practices and create an urgency. All I asked was please refund my money. How can they tell me to resell tickets that they don't even have, let alone me! Terrible! Does the Overture Center know about this? I am so stressed out as I realize that I went into the wrong website...how many people do this? How many people do these companies overcharge for tickets that they could have bought for far less money? In fact, it is now 10:01AM 12/09/2022 and the tickets don't go on sale until 11AM-I supposedly bought tickets on 12/08/2022 at 7:33PM. To me, this is blatant price gouging, website deception and just taking advantage of honest people. I just want my money back, how hard is that?

  Business Response

  Date: 12/16/2022

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Jesus Christ Superstar, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $503.76 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $503.76 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 12/25/2022

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 18548930

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 01/13/2023

  Thank you for responding. While we appreciate the opportunity to further address our customer's concerns, no new information has been submitted in Ms. *****' response. As outlined in our previous response, several disclosures are made throughout the ticket selection and checkout processes stating we are a secondary ticket marketplace and that ticket prices may be above face value. These disclosures are further explicated in our terms of service, which every customer must indicate that they have read and agreed to prior to completing their purchase. We must adhere to our all sales are final policy, a standard throughout the industry. If Ms. ***** has additional questions about her order, we welcome her to contact our customer care team directly. We continue to consider this matter closed at this time.
  
  Regards,
  Tickets-Center.com