Reviews

This profile includes reviews for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spark Networks Services GmbH

  874 Walker Rd Ste C Dover, DE 19904-2778

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  Spark Networks Services GmbH

  1209 Orange St Wilmington, DE 19801

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  Spark Networks Services GmbH

  3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

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  Spark Networks Services GmbH

  475 SANSOME STREET SAN FRANCISCO, CA 94111

Review Details

• Review fromrafael g

  Date: 04/03/2024

  1 star
  First I do have a paid subscription since Mid March 2024. I Got a message someone wants to meet me on Zoosk.; I responded and can't even see if message was sent. If one pays one can see if it was read like most everything else they want more money they have no real Help system and it was Not Clearly Shown Prior to enrollment that only paid members can communicate. I doubt I will continue my subscription, because one gets very little for the money. Seems unless the recieving party also has a subscription not much communication can happen. Most everything else one has to pay additional money, to ad insult to injury, the message remove the Lady I sent the message to in the first place. A rating of 1(One) is to high for this company. Note the same company runs a lot of same type sites that maybe just as useless so buyer be ware.

  Spark Networks Services GmbH

  Date: 04/16/2024

  We're sorry to hear about your experience and appreciate you taking the time to share your feedback, Rafael! We understand your concern when it comes to received messages and would like to inform you that certain features of our app are only accessible after payment, as this enables us to keep working on improving the app even more. At Zoosk, we aim to provide a platform where members can connect and communicate effectively, with our Premium Messaging feature, all users have the ability to reply to messages, regardless of whether they're paid subscribers or not. If you experience any issues with message disappearances, it's often due to the recipient removing their profile, Zoosk removing it for security reasons, or the possibility that the member has blocked further communications. If you have any concerns or suggestions for improvement, please feel free to get in touch with our dedicated customer support team again and we'll be happy to improve your experience with us. Thank you!

• Review fromGirard K.

  Date: 03/26/2024

  1 star
  First, Zoosk charged my credit card TWICE on the same day for renewal. February 9, 2024. Once for $53.94. The second time for $69.95. Total for the two is $123.89. Secondly, multiple attempts to contact Zoosk for clarification have failed. I can find no direct phone numbers for customr service. I can find no email addresses for customer service. Third, I called a contact number listed on my credit card statement. I got an answering service recording that began with a series of sales pitches for products and/or services, all of which are/were unsolicited and a waste of my time. This was/is an exacerbating insult. It appears that the only way to establish contact is electronically. And for all I know that might be infused with artificial intelligence. Finally, Zoosk policy on payment is NO REFUNDS. And renewal is AUTOMATIC, meaning that a member is blind sided by the appearance of a renewal on a credit card. If it were possible I would rate their service a negative five stars. In my view, Zoosk is a scam in a number of ways, starting with their having stolen $123.89 from me via charges against my credit card. (See other one star reviews.) The only thing Zoosk has done is deactivate my profile; but Zoosk keeps sending to me possible matches in their attempt to suck me back into reactivation. I wish there were some way to destroy Zoosk.

  Spark Networks Services GmbH

  Date: 04/01/2024

  We're sorry to hear about your experience. Please note that we do not provide phone support. We're aware that phone numbers may be found on other websites claiming to be contact information for Zoosk, but those sites aren't officially associated with the company. Any phone number found online should not be considered a valid contact for our company. Regarding your subscription status, our subscriptions renew unless canceled before the renewal date. You can cancel the renewal at any time via your account Settings. Our records indicate that you contacted our customer care team but they weren't able to locate your profile. They responded to your message and requested more information from you but they never heard back. Please reach out to us again via our contact form available on any of our Help pages. Simply submit a request on any of our help pages, and our customer support team will be happy to help with your account-related concerns. Thank you!

• Review fromKeri B

  Date: 03/13/2024

  1 star
  I lost my husband to cancer a while back and thought I would join an online dating service to see what was out there. I joined zoosk and was blocked by an administrator after a couple of weeks. When I asked why I was blocked, the response was they detected inconsistencies and I needed to send a picture of my DL, I sent that and radio silence. Never heard back from them and still blocked. I have no clue why I was blocked, I asked for an explanation and never got a response. It took alot for me to join a site and now I am highly discouraged. I did nothing wrong, was just looking for company.

  Spark Networks Services GmbH

  Date: 03/15/2024

  We sincerely regret any inconvenience you may have experienced, Keri. We strive to provide a positive and welcoming environment for all of our members. We take the security and integrity of our platform very seriously, which sometimes involves implementing measures to detect and prevent fraudulent activities. It seems you've engaged with our Customer Support team to resolve your account-related issue, and they have been able to assist you effectively. If you have any further questions or concerns, please reach out to our support team again, and we'll do our best to improve your experience with us. Thank you!

• Review fromShannon G

  Date: 03/08/2024

  1 star
  I tried canceling the subscription through the app (stop subscription button) but they took more money out anyway and now won’t refund!

  Spark Networks Services GmbH

  Date: 03/12/2024

  We're sorry to hear that the renewal of your subscription may have been unexpected, Shannon. Our subscriptions renew automatically unless you cancel them, and this needs to be done via the app store or our website, depending on the way you purchased it. It seems you've engaged with our Customer Support team to resolve your subscription-related issue, and they have been able to assist you effectively. If you have any further questions or concerns, please reach out to our team again, and we'll do our best to improve your experience with us. Thank you!

• Review fromElizabeth l

  Date: 03/07/2024

  1 star
  awful, awful experience. Lots of fake accounts that attempt to get you connected off the site. Matches are just not great, so not really sure what good the questionnaire does. It is almost as if no one is bothering to really make sure matches are really successful. Tried to get a refund right after joining - only to be told no. Fine print is that you can only do it as soon as you join which is kind of ridiculous.
  
  Would never recommend this, there is nothing elite about this.

  Spark Networks Services GmbH

  Date: 03/12/2024

  Dear Elizabeth,
  
  Thank you for your feedback. We sincerely regret to hear that you're unhappy with your experience on our site. We take insincere profiles very seriously, and we are committed to ensuring a safe and authentic experience for our users. Our questionnaire helps us design our matching algorithm so that you get matches that align with your preferences. We also want our members to find their match using the search settings option. We appreciate your engagement with our customer care team to address your membership and account-related concerns, and they have been able to assist in the best possible manner. If you have any particular concerns or need further assistance, feel free to contact our customer care team again, and we will do our best to improve your experience with us.
  
  Thank you!

• Review fromCindy B

  Date: 02/14/2024

  1 star
  Absolute waste of money! I was on for approx 2 weeks. All my matches where over the distance range that I “mark” very important, I was matched with men who were looking for men or talking about their late husbands- no way for me to fix this! I very specifically stated I wanted an extrovert, matches were the introverts…it just goes on.
  I emailed customer service, they told me to make my preferences have more importance- they were already marked with high importance. They were unable to offer money back but did offer that I could give the account to a friend..laughable, why would I do that to someone.
  Not one of the matches came off as either real or educated (unable to tell the difference since I had no contact with them) the me person I sent a “hi” to responded with a response that did not come off as genuine (IMO).
  Their icons were not explained and were somewhat confusing. I asked about that in the aforementioned email but they did not address it.
  

  Spark Networks Services GmbH

  Date: 02/16/2024

  We sincerely regret any inconvenience you may have experienced, Cindy. We understand the importance of finding matches that fit your desired distance range. We're continuously working to enhance our matching algorithms to better align with our members' preferences. While we strive to ensure meaningful interactions, we cannot guarantee that every message sent by our members will meet your expectations. It seems you've engaged with our Customer Care team to resolve your membership and account-related issues, and they have been able to assist you effectively. If you have any specific questions or concerns, please don't hesitate to reach out to our customer care team once again. Thank you.

• Review fromanne b

  Date: 02/04/2024

  1 star
  Terrible experience. I subscribed at the end of December and have lost count of how many fake profiles I encountered! I feel so violated and weary of trying to weed through to see if anyone is real. I hope ES will somehow improve their screening process, or just get out of the business. Really makes me question the whole online experience. And of course, when I complained, there was no refund. Feels like a very unsafe site!

  Spark Networks Services GmbH

  Date: 02/06/2024

  We sincerely apologize for any inconvenience you may have experienced, Anne. At EliteSingles, the safety and security of our users are our top priorities. Our dedicated team works tirelessly to rigorously eliminate fake profiles, and we're committed to ensuring a safe environment for all members. We always encourage all of our users to report any suspicious profiles or messages to our team immediately so that we can investigate and take action when necessary. It seems that you've engaged with our Customer Care team to resolve your subscription and account-related issues, and it appears they have provided the necessary assistance to address them. If you have any further questions or concerns, please feel free to reach out to our team once again, and we will do our best to improve your experience with us. Thank you!

• Review fromJENNIFER S

  Date: 01/30/2024

  1 star
  I signed up on ES 6 weeks ago and have had a terrible experience. I attempted to get a refund via the customer care form. The agent responded best she could but was unable to refund policy. Ultimately though, this is a terrible service. There are so many fake profiles, I've begun to wonder if ES is creating them to have more options. I've been catfished multiple times. We shouldn't have to constantly worry about every profile. You've ruined the fun of meeting people online. I signed up for 6 months to allow time to meet someone and it was the more cost effective option. Turned out to be a total waste of money. You need major changes to be successful. Oh, and your site is not user friendly. The app doesn't allow me to log in, so it's unusable. You need new leadership who can make this site work as your statements say. Currently you're failing us clients miserably.

  Spark Networks Services GmbH

  Date: 02/01/2024

  Dear Jennifer,
  
  Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've had with our service. We want our members to enjoy our website, and we are continually exploring ways to make it safer and more enjoyable for them. We encourage users to report suspicious profiles on our website, as we have a dedicated team working to promptly remove fake accounts. Please be assured that we are committed to making the necessary changes to enhance the overall Elite Singles experience. If you have additional feedback, please don't hesitate to reach out to our customer care team.

• Review fromMary Q

  Date: 01/18/2024

  1 star
  Less than 1 star. I joined CM on January 2 of this year and was so unhappy with the lack of acceptable men in my area that I sent the following message on the afternoon of the same day: “ My name is —I joined CM today and am not happy with the quality of eligible men in my geographical area. I would like a full refund of my monthly subscription. I tried calling but your phone number is not in service. I also tried chat and never got someone to help me. You can reach me at ——.” I sent another text message on January 7 because I had not gotten a response. I want a full refund of the $49.00 I paid for a month’s subscription.

  Spark Networks Services GmbH

  Date: 01/24/2024

  Dear Mary, we sincerely apologize for any inconvenience you've experienced, and we genuinely appreciate your patience. After reviewing your account, we noticed that our team has not yet received any requests from you. Please be assured that we are committed to responding to every request from our valued customers. We understand the importance of finding the right match, and we're genuinely sorry to hear about your dissatisfaction with the available options in your area. To better assist you, we kindly ask you to reach out to our customer support team through our contact form, which you can locate on any of our Help pages. Simply click on "submit a request," and this will enable us to thoroughly investigate your concerns and work towards improving your overall experience with us. Thank you!

• Review fromGlen P

  Date: 12/13/2023

  1 star
  I stupidly signed up for a 6-month subscription EliteSingles and connected with 4 people. 1 didn't work out and the other 3 turned out to be scammers. The basic formula is that a scammer makes accounts that look maybe a little too good to be true, but still very believable. A few even take the time to say something in English about your profile, but the end of the paragraph is an invitation to connect outside the EliteSingles website. If you don't respond immediately, they say something challenging like, "I need a man whose not constrained by time and distance." Or even a gentler, "Did I scare you off?"
  
  Within the first week, I asked to cancel and they told me that after 4 days, I could not. I set my account to not autorenew, but now I'm out $224.38. I suggested they could convert me to a 1-month subscription and make that non-renewing, but that's not their policy.
  
  I strongly recommend people avoid EliteSingles at least for the next few months (it's Dec 2023) until they get their scammer detection worked out. It's not like this on other dating platforms.

  Spark Networks Services GmbH

  Date: 12/18/2023

  We're sorry to hear about your experience, Glen. We have a team dedicated to the removal of fake profiles and prioritizing our users' safety. We always encourage all of our users to report any suspicious profiles or messages to our team immediately so that we can investigate and take action when necessary. Memberships renew automatically unless you cancel them, and this can be done via the app or our website (depending on the way you purchased it). Our records indicate that you have successfully canceled your membership, however, you can still enjoy premium features until the end of the current cycle. If you have any further questions or requests regarding your membership, our customer care team will be happy to assist once you reach out to them. Thank you!