Reviews

This profile includes reviews for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spark Networks Services GmbH

  874 Walker Rd Ste C Dover, DE 19904-2778

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  Spark Networks Services GmbH

  1209 Orange St Wilmington, DE 19801

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  Spark Networks Services GmbH

  3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

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  Spark Networks Services GmbH

  475 SANSOME STREET SAN FRANCISCO, CA 94111

Review Details

• Review fromDiane F

  Date: 10/02/2024

  1 star
  Charged and never received the service. I set up an account online and never got a confirmation of registration or a profile saved.

  Spark Networks Services GmbH

  Date: 10/04/2024

  We sincerely apologize for the inconvenience and confusion you’ve faced regarding your account setup and registration process, Diane. We strive to provide a seamless experience for all our members. It seems you’ve already been in contact with our Customer Care team, and they were able to successfully resolve your account-related issue. If you have any further questions or concerns, please don’t hesitate to reach out to our team again. Thank you!

• Review fromSheri C

  Date: 09/05/2024

  1 star
  They just have an invalid phone number was provided to us and our bank, automatically billed every 6 months. Non management and service at all. There are also many scammers on this site, they don't verify personal information carefully and often issue warning notices after one or two months! It was very unsafe to the people. Especially since no one answered the phone for years and non responsibility at all. They let people use the fake name and info. A lot of scammers and even some of sexual harasser...

  Spark Networks Services GmbH

  Date: 09/09/2024

  We sincerely regret any inconvenience you may have experienced, Sheri. At SilverSingles, the safety and security of our users are our top priorities. Our dedicated team works diligently to eliminate fake profiles and maintain a secure environment for all members. We encourage users to promptly report any suspicious profiles or messages so that we can investigate and take appropriate action. Please note that our subscriptions renew automatically unless canceled, and you can cancel at any time via the app or website, depending on the method of purchase. Additionally, we do not provide phone support, but you can easily reach us by using the contact form on our Help pages, which can be accessed by clicking on "Submit a request." Thank you!

• Review fromKaren P

  Date: 08/29/2024

  1 star
  I canceled my subscription. Same people on there now and when I was on a few years ago. I should have used or asked God for wisdom before joining.
  I did ask for my money back and got a text message saying it was no refundable. I may file a “very unsatisfactory Christian dating service experience” with BBB for the purposes of further investigation. One person I did connect with was removed from the site. The current person I’m communicating with may not even be a” verifiable” person. He was uncomfortable providing his name to me so I could verify who he is, age and his address, which is about all you can find on these “people” verifying services on-line.
  DO NOT RECOMMEND CHRISTIAN MINGLE Christian dating service to anyone and I made a mistake, God forgive me for not being more wise about my choice.
  Respectfully submitted as Judeo Christian believer in Yeshua Jesus.
  Karen P.

  Spark Networks Services GmbH

  Date: 09/06/2024

  We sincerely regret any inconvenience you may have experienced, Karen. Our goal is to create a positive and welcoming space for all members, and we work hard to ensure that profiles are genuine, and that the community remains safe and respectful for Christians to connect. If a contact disappears, it is usually because they removed their profile or it was removed by our Trust and Safety management team for security reasons. It looks like you've already been in touch with our Customer Support team regarding your account issue, and we're glad they were able to assist you. If you have any additional questions or concerns, please don’t hesitate to reach out again. Thank you!

• Review fromMaria L

  Date: 07/22/2024

  1 star
  I tried Silver Singles THREE TIMES. Each time, 95% of the profiles were scammers. Total garbage site. I will never use them again. Their vetting process sucks.

  Spark Networks Services GmbH

  Date: 07/24/2024

  We sincerely regret any inconvenience you may have experienced, Maria. We strive to provide a seamless experience for all our members, and it's disappointing to hear that you're unsatisfied. At SilverSingles, the safety and security of our users are our top priorities. Our dedicated team is committed to eliminating fake profiles and maintaining a secure environment for our members. We always encourage users to report any suspicious profiles or messages promptly, allowing us to investigate and take appropriate action. We appreciate your patience and will use your input to improve our vetting processes. If you have any specific incidents to report, please contact our customer care team directly so we can address them. Thank you!

• Review fromSandra R

  Date: 07/20/2024

  1 star
  No NOT use SilverSingles! They send you matches which are mostly fake or on the other side of the State! Horrible app and you can’t search, you have to wait for matches. Again, 90% of matches are FAKE that never look at your profile! Stay far, far away from this scam site!

  Spark Networks Services GmbH

  Date: 07/23/2024

  We sincerely regret any inconvenience you may have experienced, Sandra. At SilverSingles, the safety and security of our users are our top priorities. Our dedicated team is committed to eliminating fake profiles and maintaining a secure environment for our members. We always encourage users to report any suspicious profiles or messages promptly, allowing us to investigate and take appropriate action. Additionally, we continuously work on enhancing our matching algorithms to better align with our members’ preferences. Should you have any further questions or concerns, please feel free to reach out to our team, and we will do our best to improve your experience with us. Thank you!

• Review fromBeth B

  Date: 07/05/2024

  1 star
  Beth B
  Following completing my profile last Friday, which included detailed questionnaire responses and photo uploads, I subscribed to Elite Singles for three months. The day after registering, I encountered persistent login issues with repeated "session expired" messages. Attempts to contact Elite's customer service by phone were futile, as the provided number on BBB was non-functional. Reviewing the Better Business Bureau exposed numerous similar complaints from clients who could not access the after-payment.
  
  Subsequently, despite my reservations, I contacted customer support via email, where I was asked to provide sensitive information such as my password or driver's license photos. Despite complying, it took three days to regain access to my account, only to find my subscription payment refunded against my request to resolve the login issue.
  
  Since then, every attempt to renew my subscription has been thwarted by a recurring message: "billing service is currently unavailable. Try again later." Despite emailing customer support Wednesday about this ongoing issue, I have received no response and remain unable to access the chat feature on the site.
  
  I removed my photos to prevent others from misinterpreting my lack of response as neglect, when in reality, it is the system that impedes my ability to communicate on the chat until payment It has now been over a week since these issues began, and I am disappointed with both the service and system of Elite Singles. Such prolonged delays in resolving basic access issues are unacceptable.

  Spark Networks Services GmbH

  Date: 07/10/2024

  We apologize for any inconvenience you may have experienced while purchasing a membership for your EliteSingles account, Beth. Our commitment to improving our services remains unwavering, and we appreciate your feedback. Please note that we do not provide phone support. Also, due to a large number of inquiries, there may currently be a processing time of 12-24 hours before you receive a response from us. We acknowledge that you’ve already been in touch with our Customer Care team regarding your account-related concerns, and we’re pleased to hear that they provided effective assistance. If you have any further questions or require additional support, please don’t hesitate to reach out to us again, and we'll do our best to improve your experience with us. Thank you!

• Review fromBeth B

  Date: 06/29/2024

  1 star
  I registered on Elite singles last night 6-27-2024, for a three-month subscription. I did not read the BBB before, today I have been trying to login multiple times and I can't login, I keep receiving the same messages over and over again "your session has expired login again." I tried to call but the number on the BBB for this Website do not work.

  Spark Networks Services GmbH

  Date: 07/02/2024

  We sincerely regret any inconvenience you may have experienced with logging into your EliteSingles account, Beth. We strive to provide a seamless experience for all our members, and it's disappointing to hear that we fell short in your case. Please note that we do not provide phone support. It appears you've already engaged with our Customer Care team to address your account-related issue, and they have effectively assisted you. Should you have any further questions or concerns, please feel free to reach out to our team again, and we'll do our best to improve your experience with us. Thank you!

• Review fromLesley H

  Date: 06/19/2024

  1 star
  App does not work well
  Cannot speak w a human
  Predators pursued me more than 20x before they were removed
  Refuse to issue refunds saying I did not let them know before end of membership-there was no contact reminding me of upcoming auto payments
  Slick operation using trick clauses to keep money
  Got a different online service w no problems

  Spark Networks Services GmbH

  Date: 06/24/2024

  We sincerely regret any inconvenience you may have experienced with SilverSingles, Lesley. We strive to provide a seamless experience for all our members, and it's disappointing to hear that we fell short in your case. We have rigid policies and procedures in place to verify the authenticity of our members. Our memberships renew automatically unless canceled, which can be done via the app store or our website, depending on the purchase method. It appears you've engaged with our Customer Care team to address your membership-related issue, and they have effectively assisted you. Should you have any further questions or concerns, please feel free to reach out to our team again, and we'll do our best to improve your experience with us. Thank you!

• Review fromErsilia A

  Date: 06/05/2024

  1 star
  Message sent to Spark Networks: I am a premium Silver singles subscriber. Since making my payment, I have been unable to log in online or via the app. I either receive nonsensucal error messages, says the server is not currently working, tells me to choose the correct country as my details cannot be found, sends me to Captcha then nothing, etc. Thus, I am paying for a service I cannot use. Please fix the issue or refund my subscription. Thanks.
  
  I contacted Customer Support. No response after 3 days. Still waiting. Will likely have to dispute charge with bank.

  Spark Networks Services GmbH

  Date: 06/10/2024

  We sincerely regret any inconvenience you may have experienced, Ersilia. Our aim is to provide a positive experience for our customers. We use various resources and tools, including fraud detection software, to help our users have a successful dating experience. Although we strive to prevent errors, no tool, technology, or process is perfect, and some accounts are mistakenly blocked. It seems you have been in touch with our Customer Care team regarding your profile issue, and they have been able to assist you effectively. If you have any further questions or concerns, please don't hesitate to contact our team again, and we will do our utmost to improve your experience with us. Thank you!

• Review fromDanielle F

  Date: 04/28/2024

  1 star
  I signed up for Zoosk with my name Danielle as my user id. A week later I wanted to message prospective matches. I paid for a month subscription . Upon doing so I became locked out of my account. I tried to multiple times via phone and computer to reset password and no email allowing me to do so was sent. I was then sent an email that my user id didn’t not meet their guidelines- my user name was Danielle and was fine for days. Then I contacted support and was told to send my driver’s license and/or passport because my profile showed “inconsistencies”. I refused because the BOT they used refused to name said “inconsistencies”. I have asked that my picture and profile be completely removed and filed fraud with my credit card company. My name I signed up is the same name on my credit card- I should not have to send passport/ drivers license ?? for “inconsistencies- when they cannot name what inconsistencies they are talking about. My profile just had pictures- I was in the process of writing more. Beyond frustrating, disappointing and disgusted .

  Spark Networks Services GmbH

  Date: 05/01/2024

  We sincerely regret any inconvenience you may have experienced, Danielle. Our goal is to provide a positive experience for our customers. We use various resources and tools to help our users have a successful dating experience. Among these resources are fraud detection tools and software. No tool, technology, or process is perfect, and while we take steps to prevent it, some accounts are blocked in error. It seems you've engaged with our Customer Support team to resolve your profile-related issue, and they have been able to assist you effectively. If you have any further questions or concerns, please reach out to our team again, and we'll do our best to improve your experience with us. Thank you!