Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Dating Services

Spark Networks Services GmbH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spark Networks Services GmbH has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company accepted my $50 fee in exchange for a profile on their dating service CM. Within a few days, my account was blocked without any explanation. The company would not respond to my correspondence with them, kindly asking for any kind of explanation or path forward. I suspect this company is a scam.

      Business Response

      Date: 09/09/2025

      Hello!

      We are sorry to hear about any
      inconvenience. We have looked into the matter and are in contact with the customer, to find an agreement. We hope this will be to their
      satisfaction. 

      Best wishes,

    • Initial Complaint

      Date:08/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JDate is a product app owned by Spark Networks. My membership began November 2024 and I was pleased with the product with one exception, it kept introducing me to people 50-300 miles outside what I’d set as a preference of 25 miles. None the less there were enough local introductions I accepted that shortfall. When they introduced a new app with a promise of 10 introductions each day the number I experienced was 90% less than with the older app they force replaced. That was 2 months ago. I wrote and they were very responsive but never could fix their new product I was forced to accept and rather than issuing me a two month credit for time remaining on my six month subscription they simply cancelled auto renewal. So, they changed the product and did not stand behind it. They misrepresent outcomes in their advertising. Reading reviews on Yelp I see this is a common complaint.

      Business Response

      Date: 08/28/2025

      Hello!

      We are sorry to hear about any
      inconvenience. We are in contact with the customer, to find an agreement. We
      hope this will be to his satisfaction. 

      Best wishes,

    • Initial Complaint

      Date:07/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a one month membership. JDate upgraded their portal. Would not let me log in and have a week left to my membership. I emailed them but my concern remains unanswered.,

      Business Response

      Date: 07/31/2025

      Hello, we answered the customer's request per the following:

      Hi *******?,

      Unfortunately, I'm unable to find your profile. To help me locate your account, please reply with the following information:
       
      Display Name
      First and last name used to register
      Present location
      Date of birth
      Email address used to register
      If you signed up using an Apple device (iPhone/iPad) 
      Please include any other email address or full name you may have used when registering for our site.
       
      If you have received a notification from us in the past, please forward the email to us, as this may provide us with much needed information to locate an account.
       
      Once I receive your reply, I will be happy to see if I can locate an account for you.
       
      We look forward to assisting you further!
       

    • Initial Complaint

      Date:07/11/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently went on Christian Mingle's dating website and I have encountered 3 scammers. I have reported all 3 to them and they have cancelled my account and gave me a refund. Apparently, they don't screen people, and they should.

      Business Response

      Date: 07/15/2025

      Hello! 

      We are sorry to hear about any
      inconvenience. We have looked into the matter and are in contact with the user. We hope this will be to their
      satisfaction. 

       

      Best wishes

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zoosk online dating dating services senior offer a 3 month promotion for a senior online dating service
      They present candidates with out what you may prefer but that is not the issue
      The issue is they only allow you only one message to a candidate that you choose and if you choose more than one you are not allowed to message but one candidate or they cut you from selecting more than one candidate you are supposedly have three 3 months so how can you have only one candidate to send messages! And if you figure that out Zoosk


      Zoosk will not allow any more than one time so you are left with
      Two months and three weeks that you paid for but can’t use because you are allow not to make anymore choices, unless you pay what is called by Zoosk a bonus fee .
      I call it a bate and switch ! You offer the customer something for a fee but if they want what Zoosk offers in their promotional add they want more money!
      So then you just pay more money knowing this company is going to take your money and keep it and give you absolutely nothing in return ! There aren’t that many words in the English language for
      Stealing from people and then asking for more so they can get more of your money and give you absolutely nothing in return! It’s like this company knows they get away with with this because they are able too do this without any repercussions they have my money and if I was foolish enough to give and not get any of what they said they would do! Actually they do it once but only partially they allow me to choose one candidate and message him once and after that they ask for more money! To continue , so they can steel more money so by the time your 3 months or over you have probably paid $180 And absolutely nothing to show for it ! And if that wasn’t bad enough on one of their sites they show you they have 250 people that are happy with their service not pictures but just a statement
      This people are thieves plan and simple!
       

      Business Response

      Date: 06/25/2025

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      Zoosk Customer Support Team

    • Initial Complaint

      Date:05/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Zoosk last year but canceled my account and deleted my profile several months ago but they keep billing me. $52/month. I can't login into my old account as I deleted. I cannot get a hold of them to try and resolve this and credit my care but they do not have a customer support phone number at all. They only have a form on their site which I have filled and they have not responded at all. This is fraud...and I bet this is a practice of theirs.

      Business Response

      Date: 05/06/2025

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      Zoosk Customer Support Team

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes every time I put my pictures up on my profile they keep taking them of. They say they lol have guidelines. Well my pictures are clear and only if me also. And all nice pictures too.they just lost me as a member. I've been too many dating sites never had a problem with my same pictures. I hope too speak with ther manager also not happy. This site is a joke

      Business Response

      Date: 03/25/2025

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      Zoosk Customer Support Team

    • Initial Complaint

      Date:03/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jdate is a dating site and the transaction was made online on March 2nd. 2025 for $179.94This dating site is dishonest, it tries to show that it has active clients when it DOES NOT. They unilaterally decided to hide the option they had before checking the last time a person entered the site to see if they read the messages or are still subscribed. I complained to customer service and they replied that it is because they only show active users from the last 8 weeks. They think we are dumb and only pay to see photos.

      Business Response

      Date: 03/07/2025

      Hello!

      We are sorry to hear about any
      inconvenience. We have contacted the customer to find an agreement and we hope this will be to their
      satisfaction. 

      Best wishes,

      Customer Answer

      Date: 03/08/2025

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 23027702

      Miami, March 8th 2025

      Dear Sir or madame,

      I want to receive the money back I paid for the subscription I made believing this site is still the same one it was before and not the dishonest it is nowaday. They "pretend" to have more active customers than they really have, avoiding the possibility to check oneself.

      Thanks

      Business Response

      Date: 03/20/2025

      Hello!


      We are sorry to hear about any inconvenience. We have looked into the matter and are in contact with the user, who has already received a refund of her payment. We hope this will be to her satisfaction. 


      Sincerely,

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 dates Jan 23, 2024 Jul 23, 2024 Jan23, 2025

      Unauthorized Money each time of $167.70 withdrawn from my BOA account

      Business Response

      Date: 02/13/2025

      Hi!

      We are sorry to hear about any
      inconvenience. As checked, the customer's premium membership renewed because
      the automatic renewal was not cancelled at least 24 hours before the end of her subscription term. We are in contact with the customer, to find an agreement. We
      hope this will be to her satisfaction. 

      Best wishes,

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 22929530


       



       


       

    • Initial Complaint

      Date:01/19/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/16/25 I signed up on the dating service. I was unable to log on so I contacted customer support team. On 1/17/25 I received a response from Jenny who informed me if I was not satisfied with the service I can cancel within 48 hours and subscription fee of $149.94 will be refunded. Within 12 hours I emailed customer support as was instructed and asked that service be cancelled as it did not meet my expectations and for reimbursement as promised. So far no one has responded to me. All I have received are automated emails stating they have received my requests. They do not have a working phone number so there is no way to contact anyone directly. I think they are unscrupulous and should not be allowed to have such a service in this country without an active customer service personnel. I cancelled the subscription online in addition I deleted my personal profile and now all I want is my money back as promised. I have also disputed the charges with my credit card company.

      Business Response

      Date: 01/22/2025

      Hello, we answered the customer's request per the following:

      Hi ****,
       
      We regret that you have chosen to pursue this avenue with your credit card company. Because a dispute has been initiated, we are now obligated to work directly with the Credit Card company and I am not able to discuss this issue with you until it has been resolved. We will work to resolve this issue as quickly as possible.
       
      Regards,

      Customer Answer

      Date: 01/24/2025

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 22831861

      Sparks reimbursed the amount of $149.94 




       


       


       

    Spark Networks Services GmbH is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.