Business Profile

Online Dating Services

Spark Networks Services GmbH

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

196 total complaints in the last 3 years.
38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
stark billing agent for silver singles and other dating sites. bank did stop payment on $107.70 fraudulent amount as silver singles account closed before renewal which i never requested. now stark has found both credit cards and PayPal and doing it all over again all fraudulent charges again and again. the need to be stopped and warn others. have written evidence from Huntington bank
Business Response
Date: 10/31/2024
We are sorry to hear about any inconvenience. As checked, the customer's premium membership renewed because the automatic renewal was not cancelled at least 24 hours before the end of his subscription term. We are in contact with the customer, to find an agreement. We hope this will be to his satisfaction.
Customer Answer
Date: 11/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 22492726

Business Response
Date: 11/09/2024
Hello!
We are sorry to hear about customer's dissatisfaction. We are in contact with the user, to find an agreement. We hope
this will be to his satisfaction.
Sincerely,
Initial Complaint
Date:09/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1. I signed up on the EliteSingles.com website on 7/30/24. My username on the site is Summer. During the signup process, you provide your email, and personal identifying information such as your Date of Birth, and current location, and provide pictures.

2. I tried logging back on the site on 7/31/24 but could not log in. After several requests to reset my password, the site would not send an email to allow me to reset it. I finally sent an email to EliteSingles to inform them I was having difficulty logging in and not receiving a reset password email.

3. I received an email from **** *****, 8/1/24, an agent employed under EliteSingles telling me they blocked my profile due to inconsistencies and require that I send my diver's license front and back copy. This email did not specify what inconsistencies were found.

4. I responded to **** ***** on 8/2/24 with a copy of my driver's license (front and back copy) as requested and asked for additional information explaining the inconsistencies because the request came across as a personal bias. I did not receive a response.

5. I sent another follow-up email on 8/7/24 to [email protected] asking if the 8/2/24 email was received but did not receive a response.

6. I then sent an email on 8/8/24 to the following email addresses: [email protected]
AND [email protected] did not receive a response.

7. I would like to know why the agent employed under the company collected personal data from me such as my driver's license, my photo on their website, and date of birth, and have not responded as to how my information is being used and the status of my profile. This company has not given me the option to delete my information, continue the use of my dating profile, or provide any explanation.

8. FInally, this company has made no attempts to resolve the problem with me.
Business Response
Date: 09/04/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
EliteSingles Customer Success Team
Customer Answer
Date: 10/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

I have not received a response from this business although they sent you an email on September 10th stating they would reach out. Please advise if this complaint can be reopened or if I need to open a new complaint stating they lied and said they would reach out but hasn't. Thank you,

Regards,
Complaint ID: 22230616

Business Response
Date: 10/09/2024
Hello!
We already replied to this user on September 4, 2024, but she might have missed that message and we reached out to her again today and wait for her to follow up on her end.
Sincerely,
Initial Complaint
Date:09/02/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with the Christian dating online service Christian Mingle which belongs to the Sparks Network there headquarters there in Dover and within a day I suspected fraudulent handling of the account with my email [email protected] for the following-

1. Pictures I had previously uploaded with Christian Mingle all of a sudden get rejected & my order of pictures removed & Christian Mingle puts them in their order
2. My pictures dont even show on my profile
3. I write to Christian Mingle concerning this -see attached no one responds
4. I then request my account be closed & refunded as I am in the 3 day window for request of agreement cancelled & refunded (see attached) no one responds
5. I write their CEO-**** ****** -He states they will contact me-no one responds
Business Response
Date: 09/05/2024
Dear Sir/ Madam,

We are currently in contact with this customer and are in the process of assisting them with their request.

Kind regards,
ChristianMingle Customer Success Team
Customer Answer
Date: 09/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 22229965

Dear BBB Gentle Person,
Good Morning. Hope you are very well. For my complaint 22229965 The business Sparks Network did contact me & did apologize & did refund my fee. Your assistance in all this was greatly appreciated.
Initial Complaint
Date:08/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want a refund from Silver Singles.com. I have never used this and cannot even access the website.
They make it impossible to call them or to login so I can stop them from charging me for a service I don’t use and have never used and do not want. I looked at their website once many months ago. Then I get a charge on my card. I tried to login and I am not able to. The site will not let me access to removed my card and prevent them from charging me. This is fraud when you take someone’s money and then refuse them the ability to access the service.

I have sent you proof that I have no emails from them granting me access even when I requested it. $199.85
Business Response
Date: 08/22/2024
Dear Sir/ Madam,

We are currently in contact with this customer and are in the process of assisting them with their request.

Kind regards,
SilverSingles Customer Success Team
Initial Complaint
Date:08/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a 3 month subscription on zoosk about 12 days ago and my account is blocked for no reason just because I report fake accounts and fraudsters that have accounts all over their corrupt dating site! They also claim that the subscription includes unlimited messaging when that is false! They block messaging for an entire day if you send out enough messages to other members! I am demanding the return of all my money that I paid them for a 3 month subscription! This is fraud by zoosk!
Business Response
Date: 08/22/2024
Dear Sir/ Madam,

We are currently in contact with this customer and are in the process of assisting them in their request.

Kind regards,
Zoosk Customer Success Team
Customer Answer
Date: 08/30/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 22151547
Initial Complaint
Date:08/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was flagged for suspicious activity, likely because I used a gift card to pay for a premium version of the site. I contacted them repeatedly to get my account re-enabled, and supplied all the information they asked for me, including location, a picture of photo ID, full name, photo amongst others. After supplying the information I never received a response, and my account is still inactive.
Business Response
Date: 08/03/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
Jdate Customer Success Team
Customer Answer
Date: 08/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 22078307

I was in contact with these people for 4 months, supplying nearly a dozen requested documents. Each time I supplied them, I never got a response. Furthermore, my account was compromised, and they did nothing to inform me about it, even after the email was changed. It was only after I contacted BBB that they actually helped me and responded.
There is no way for me to be satisfied with their response, because they only acted after external pressure was put on them, and they did nothing for over 4 months, during which time my account was compromised. So, while it was locked to me, someone else had access to it.
Yes, they may have resolved the issue, but I cannot be satisfied with their aggressive incompetence, and that they only acted after external pressure. People should be aware of this.
Business Response
Date: 08/30/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
JDate Customer Success Team
Initial Complaint
Date:07/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
emailed for info ****** continues to answer and is stupid i asked fr someone else since i clearly ask what i want she does not respond she keeps coming back. please assing me someone else not dumb who values my time or i go elsewhere.
Business Response
Date: 08/08/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
JDate Customer Success Team
Customer Answer
Date: 08/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.i know you will send script. but i have heard nothing but scripts.

Regards,
Complaint ID: 22055361

Business Response
Date: 08/28/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
JDate Customer Success Team
Initial Complaint
Date:07/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3 month subscription to Zoosk
Which they did Not apply to my account . I asked them to apply my paid subscription to my account and Zoosk refused . I want a refund immediately. Also they provide no office telephone number and outsource all emails
Business Response
Date: 07/28/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
Zoosk Customer Success Team
Customer Answer
Date: 08/09/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
Zoosk never called me or wrote to help me I paid thru Apple app for a subscription and they do not apply that to a Zoosk subscription . They take money but do not supply service also there is no USA based contact phone number for such company or any phone number

Regards,
Complaint ID: 22049028

Business Response
Date: 10/18/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of explaining to them regarding their Apple refund request. We have also granted free access to rectify the situation.
Kind regards,
Initial Complaint
Date:07/20/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Zoosk advertises itself as a "fun and safe" dating site to meet "local singles." In order to sign up, you are required to pay at least 3 months in advance and, as soon as you join, you discover there are a whole host of other tools that require additional payment.

There was no ability to filter for distance so I immediately began to get matches from across the country and even in other countries. There is also no ability to remove messaging on an individual basis so, if you aren't interested in someone, even if you try to "unconnect" from them, they can continue to message you. Additionally, they are told that you've looked at their profile when you try to "unconnect" so, in many cases, they become more aggressive in their communications.

I received threats of sexual assault as well as NUMEROUS requests for sexual favors of the virtual variety. There so not seem to be ANY content filters like you find on other sites like Tinder and Match.

There is no ability to report these items to staff and no opportunity to contact them until I was attempting to deactivate. It then to me 3 attempts to simply DELETE MY PROFILE.

Zoosk may be a lot of things but it is neither fun nor safe. It is using dark patterns to make it difficult for members to leave or receive assistance and, in my opinion, it borders on dangerous.
Business Response
Date: 07/21/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
Zoosk Customer Success Team.
Customer Answer
Date: 08/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 22018326
Initial Complaint
Date:07/08/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 3 month subscription. Never able to get in. Asks for me to pay again. Under a different name mingler.com. I submitted 5 requests.. 5 days no response. Cannot reach a person. Cannot delete turn off auto renewal. Please delete my profile everything. Want nothing to do with Sparks anything. No one ever reached out to me I'm done. I will dispute thru Boa also. Some Christian ethics. Made be physically sick.
Business Response
Date: 07/09/2024
Dear Sir/ Madam,
We are currently in contact with this customer and are in the process of assisting them in their request.

Kind Regards,

ChristianMingle Customer Success Team
Customer Answer
Date: 07/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.

Regards,

Complaint ID: 21957684

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Spark Networks Services GmbH is NOT a BBB Accredited Business.