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Business Profile

Online Dating Services

Spark Networks Services GmbH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spark Networks Services GmbH has 4 locations, listed below.

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    Customer Complaints Summary

    • 195 total complaints in the last 3 years.
    • 38 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for 3 months service for Silver Singles one of the dating sites within Spark Network Services. I saw that they had an automatic renewal, so the same day I signed up, I canceled the automatic renewal. Their cancellation site is NOT user friendly (as you can image), so I sent an email confirming cancelation. I never realized until today that they never replied to the email confirming cancelation ... after I had been charged an additional 6 months. I emailed them requesting a refund. They refused saying I had to request a refund within 3 days of billing. I clicked their stupid cancel button the same day I joined. It's bad enough that their site is filled with fake profiles and they send matched from thousands of miles away. I paid for 3 months... live and learn. But I do not feel I should have to pay for an additional 6 months when I canceled, but they are not honest enough to honor it. I am owed $113.85 for 3 months times 2. A total of $227.70. As I was charged this after I hit their cancel button, the original $113.85 I am willing to pay as it was my stupidity that signed up for this scam site to begin with.

      Business Response

      Date: 06/30/2023

      Dear Sir/ Madam,

      we are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      Silversingles Team

      Customer Answer

      Date: 07/10/2023

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,


      Complaint ID: 20254881


       



      I received an email crediting me for one renewal fee, but I was charged two. I was told my account would return to a free account, but they removed my access all together and have not responded further to emails.


       

      Business Response

      Date: 07/27/2023

      Dear Sir/ Madam,

      we are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      Silversingles Team

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ran into a lot of trouble with online dating. I suppose before I left Reno in 2021 just not a lot of interest. I appeared as normal, not that exciting, not a major-leagues, not a professional photographer, just in college. I think my account with hack when I moved to Las Vegas because the homeless shelter crew didn't think I was looking for a job and thought I was trafficking on this dating site!!

      Everyone one these sites charges money for clicks and messages, especially if things are ordinary. I don't like this dating service at all, www.eharmony.com was much more acceptable, although folks somehow made other arrangements, so I never got contacted their either. The San Francisco office might have been doing to much with my account so that was another reason why I complained. The run-through is okay, but don't think that I'm interested in signing up with Christian-mingle or other online services owned by the company. Also, several security companies tried spying on me here in Las Vegas, then defending themselves with lawsuits, Securitas, Allied-universal, A.C.M.E., MARKSMAN, just to name a few.

      There hasn't been much from the BBB.ORG so far but it sounds like a hackers' spree so far. This company should be fined for playing games right along with ****** ******** I don't support LBGTQ, or any lobby for free. Starbucks thought they could hoax with their casheirs' before I signed up but my account was started a long time ago, I think going back to 2012.

      News media has been contacted about these filings from the BBB.ORG like CNN, Twitter, MSNBC, FOX, NPR so there's lots of interest to see who hacking if its Catholic-charities, Salvation Army, any security or military folks that aren't authrorized to taint online dating for law legally. So no thanks.

      I want store credit because security people complained about the race card. I'm not putting on a show for sFPD, not interested in ordinary women, don't want kids in California. Also, no thanks.

      Business Response

      Date: 02/03/2023

      Dear ****,

      In order to understand your concern better, we kindly ask you to contact our support team. They will be happy to review your request and do their best to resolve it.

       

      Best regards,

      ChristianMingle Team

      Customer Answer

      Date: 02/11/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.I don't think that there's much www.zoosk.com can do other than to tell me to spend more money on the dating service, get hacked once in a while, and then wait to be contacted by someone online.  Just seems like a while treasure hunt if I do that.  I'll just take my chances with Instagram.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.




      Regards,
      Complaint ID: 18965033
       



       

      Business Response

      Date: 02/22/2023

      Dear Sir or Madam,
      since the customer complaint has not been clear, we have reached out to the customer and are in the process of assisting him with his request.
      Kind regards,
      Zoosk Customer Support Team

    Spark Networks Services GmbH is NOT a BBB Accredited Business.

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