Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spark Networks Services GmbH

  874 Walker Rd Ste C Dover, DE 19904-2778

• 

  Spark Networks Services GmbH

  1209 Orange St Wilmington, DE 19801

• 

  Spark Networks Services GmbH

  3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

• 

  Spark Networks Services GmbH

  475 SANSOME STREET SAN FRANCISCO, CA 94111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for dating service Silver Singles (part of Spark Networks) on November 6, 2023, purchased a premium 6 months subscription. During my month on the dating site I was contacted multiple times by scammers, there are more fake profiles there than real people. Customer service would send me security alerts but only after I already communicated with these people and blocked them. Unfortunately, their profiles come up again and again under different names, and they keep sending you all kinds of messages. I felt very unsafe.
  Silver Singles does not have member protections in place, profiles are not verified, abd catfishers are allowed to roam free.
  I contacted customer service requesting to delete my profile and to issue a refund, since the service promised has not been delivered. They refused, siting their 3-day look-see policy. However, in 3 days you can't really orient yourself on the site and understand the dangers it's posing.
  I paid $179.70 for being harassed by scammers and being ignored by customer service. Would like to get the money back.

  Business Response

  Date: 12/11/2023

  Dear Sir/ Madam,

  
  We are currently in contact with this customer and are in the process of assisting them in their request.
  

  Kind regards,
  
  SilverSingles Customer Success Team

  Customer Answer

  Date: 12/19/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.The response from Business is FALSE. They are not in communication with me. Their last excuse was that it is not technically possible for them to give me a refund since payment was made through PayPal. To which I replied that I am very familiar with the way PayPal works - returns and cancellations are processed by vendors through PayPal, and my credit card gets credited shortly after that. I did contact PayPal to file a dispute. Playing Catch-22 here - PayPal forwarded my concern to Business, and of course the Business is not responding.
  
  
  
  
  Regards,
  Complaint ID: 20978289
   
  
  
  
   

  Business Response

  Date: 01/07/2024

  Dear Sir/ Madam,

  
  we are currently in contact with this customer and are in the process of assisting them in their request.
  Kind regards,
  
  SilverSingles customer Success Team

• Initial Complaint

  Date:11/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Silver Singles in October of 2023. For the first 2 weeks, they sent viable matches. After that, the majority of the matches sent were people with no photos and limited or no information on their profiles. The terms of the agreement say that once you delete a profile match, it's gone forever, however, they recycle matches on a regular basis. I emailed them twice asking for a refund., once on 11/5/23 and again on 11/19/2023. I requested a refund in both emails citing the information above. The solution was to not automatically renew my subscription in April of 2024. This site is a rip off preying on people over the age of 50. I would like a refund of my $179.00.
  I hope you can help.

  Business Response

  Date: 11/27/2023

  We are currently in contact with this customer and are in the process of assisting them in their request.

   

  Customer Answer

  Date: 12/07/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 20917446
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:11/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10.21.23, I paid for a very pricey six-month subscription and after not being able to login to my account for 12+ hours yesterday, I put in a customer service ticket through the app and received an email this morning informing me that my profile had "inconsistencies" and was blocked. The email instructed me to provide a copy of my license or passport. I sent a photo of my passport more than 8 hours ago, have heard nothing back and my account is still offline. Outrageous, as if there is a mechanism to take an account offline so quickly, there should also be a mechanism, once proof of authenticity is provided, to get it back online just as quickly. Also, doing this to my account flags me as "under investigation" to anyone I might have been in contact with, so how do I get my reputation back? The answer is that I don't and that's just another loss (in addition to $226) I'll have to take. At this point, I just want to get the account reactivated so I can cancel the subscription and remove my profile completely. They should be vetting users at registration instead of taking legitimate people's money and then messing with their profiles.

  Business Response

  Date: 11/13/2023

  Dear Sir/ Madam,
  we are currently in contact with this customer and are in the process of assisting them in their request.
   
  Kind regards,

  EliteSingles Support

  Customer Answer

  Date: 11/21/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  Regards,
  Complaint ID: 20860448The refund has not been made after the 5 business days and they have not provided me with any proof they processed it so I can follow-up with my credit card company. My email exchange on the matter is attached.
  
  
   

  Business Response

  Date: 04/05/2024

  Dear Sir/ Madam,
  
  We already issued refund and same has been informed to customer.
  
  Kind regards,
  
  EliteSingles Customer Success Team

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for 3 months of dating service. Zoosk restricted my account, not allowing me to log on to my account. Contacted Zoosk many times via email.
  They do not have a phone number.

  Business Response

  Date: 10/25/2023

  The customer purchased a subscription on our platform but disputed the charge later with the involved payment provider. Therefore, we had to block his Zoosk account for chargeback. We are currently waiting for the dispute to be solved by the customer's payment provider. Once this has been done, we'll unblock the user's account, so he will be able to use his Zoosk profile again. The customer was informed about this via email.

  Customer Answer

  Date: 10/30/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 20770173

  There is no complaint. the business was paind in full accepted full payment from MasterCard.    

  
  
  

   

  
  

   

  Business Response

  Date: 11/08/2023

  The customer has disputed the charge in question again, so his Zoosk account will remain blocked. We informed the customer about this accordingly.

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This busines will not release my data!!!!!
  
  Jdate continues to hold all my personal data, despite multiple efforts to clear it. This includes ***** ******** ******************** ****************** ****************m
  
  Please pressure Jdate to release private, proprietary data it has no right to store.

  Business Response

  Date: 10/31/2023

  Dear Sir/ Madam,
  
  we are currently in contact with this customer and are in the process of assisting them in their request.
  
  Best regards,

  Jdate

  Customer Answer

  Date: 11/04/2023

  Better Business Bureau:

  
  
  
  

  I received one email from a Jdate employee saying he did not understand what the issue was. I reiterated everything I wrote in my complaint in the email. I again asked Jdate to remove my personal data. I've gotten no response from them since.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 20761587

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 11/22/2023

  Dear Sir/ Madam,
  
  we are currently in contact with this customer and are in the process of assisting them in their request.
  
  Best regards,
  Jdate

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The profiles are fraudulent because the website is knowingly showing unused and fake profiles. I sent them a notice that this was a scam because I was not able to communicate with anyone on the website even though I have payed 50 dollars. And instantly I received a message in Spanish and it did not continue.

  Business Response

  Date: 10/02/2023

  Dear Sir/ Madam,
  we are currently in contact with this customer and are in the process of assisting them in their request.
  

  Kind regards,
  Christian Mingle Team

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  This response does not fulfill any of the requests that I made for the company to rectify the faulty website that I purchased a subscription to and the next day found it to be a scam and hoax pertaining to the information the website/ company presented correlating with the services provided.
  
  
  Regards,
  Complaint ID: 20672801
   
  
  
  
   

  Business Response

  Date: 10/23/2023

  Dear Sir/ Madam,

  
  we have complied with both of the users requests and issued a refund and refrained from further contact.
  
  Kind regards,
  Christian Mingle Team

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of July, my subscription with Christian Mingle was compromised and for unknown reasons, I no longer received the premium plan I paid and contracted for. Despite numerous emails, attempted calls (impossible to talk person, and customer service number is constantly out of order) and efforts, they repeatedly said (via default massaging) the problem is with my phone. There has never been a different or follow up message or response.I had my phone (only 2years old) checked by a Verizon professional, confirming my phone is in perfect working order, compatible, and the problem is on Christian Mingle’s end. When I log in, the website message automatically/constantly prompts me to upgrade my subscription to a premium plan in order to communicate, which is a fallacy and incorrect!My latest correspondence with them relating this has gone unanswered.Christian Mingle has made it impossible for me to resolve this issue with them on my own. I am extremely frustrated, as I have paid for a 6 month subscription that I am only receiving 3 months of benefit. Not only is it impossible to speak with a CM representative or technician, I cannot communicate with anyone on the website, which was the reason why I subscribed in the first place! It is disgraceful that they restrict and deny me any personal customer service help, no live person to speak, and no regard for my paid premium subscription.I appreciate any attention and help you can give me. please call, text or email me if you have need of any further information or details.Thank you.

  Business Response

  Date: 09/04/2023

  Dear Sir/ Madam,
  we are currently in contact with this customer and are in the process of assisting them in their request.
  

  Kind regards,
  Christian Mingle

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 20552382

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is [email protected]
  multiple issues with the app
  filter function does not work - i set to find matches within 50 miles of my area but i received matches from LA, Seattle, etc
  I cannot even see Education level of a profile from app
  The most noticeable is that support page. I could not even open it to see the responses! Multiple screenshots attached.
  Please make a full refund please.

  Business Response

  Date: 08/17/2023

  Dear Sir/ Madam,
  

  we are currently in contact with this customer and are in the process of assisting them in their request.
  

  Kind regards,
  SilverSingles Team

  Customer Answer

  Date: 09/05/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 20480169

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription to Zoosk but continued to be charged monthly fee of $29.99 for three months. I’ve contacted Zoosk for a refund but they will not reply!

  Business Response

  Date: 07/25/2023

  The customer provided an email address that is not connected with an active, paid account on our platform. Therefore, we asked the customer to provide us the details of his active Zoosk account, so we can investigate this issue further. We'll now wait for the customer to get in contact with us again and respond to our message.

• Initial Complaint

  Date:07/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deleted my profile and banned me from zoosk.com because a female member harassed me first and send me their phone number other females did this to bit their profiles zoosk practices gender discrimination sexism misandry against me as a man all human beings are equal I demand my account be reinstated and all bans removed...
  
  I demand proof that any violation of terms be shown on the website proof be sent to me etc
  
  I demand Miss_Toront her account be deleted banned to
  
  I demand one free month membership plus 1 free month premium free replay feature
  
  I demand my account be reinstated

  Business Response

  Date: 07/05/2023

  Dear BBB team,

  Thank you for your message.

  Unfortunately, we sometimes need to remove customers when they don't respect our Terms of Use.

  We already contacted this user about his blocked account and refunded him as a courtesy.

  Kind regards,

  The Zoosk Customer Success Team.

  Customer Answer

  Date: 07/15/2023

  Zoosk Inc/sparks network has slandered me and contacted **** a zoosk user who is my current gf. They informed her I was a dangerous person as well as other women in zoosk who which is slander defamation of character. They claim they received multiple complains that is a lie. Please provide screenshots proof of your terms complaint violations citing specific examples? I want one free moment zoosk membership plus 1 free monthly standard reply free feature and the complete removal ban of my  from zoosk sparks networks. Your company loved abd targeted me as a male. You locked me off because one personal allegedly complained. At no time did I harass or violate zoosk/sparks terms at all. This is a lie. Provide proof of all violation? Where is the proof dates times members that complained? Since you refuse to provide proof email at [email protected]  the two free features I demand above. You destroyed my profile I want new one all features and the ban removed 

  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 20273184

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 08/01/2023

  Dear BBB Team,

  Thank you for your message.

  We regret that the user does not agree with his ban from the Zoosk platform.

  All our members must abide by our rules of conduct. When members are repeatedly reported for their behavior, we are sometimes forced to close accounts.

  If Zoosk members feel that we have wrongly deleted them, we are always willing to reconsider our decision. We did this as well with this member, but unfortunately came to the conclusion that we will not let him back on our website. To protect the privacy of reporting members, we cannot give further details. We again informed our user about this in a direct email.

  We have also made it clear that this matter is closed for us.

  Kind regards,

  Zoosk Customer Succes team