Reviews

This profile includes reviews for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spark Networks Services GmbH

  874 Walker Rd Ste C Dover, DE 19904-2778

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  Spark Networks Services GmbH

  1209 Orange St Wilmington, DE 19801

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  Spark Networks Services GmbH

  3300 N Ashton Blvd Ste 240 Lehi, UT 84043-5351

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  Spark Networks Services GmbH

  475 SANSOME STREET SAN FRANCISCO, CA 94111

Review Details

• Review fromPhil K

  Date: 12/11/2023

  1 star
  I was on Elite Singles for about 2.5 months. I just cancelled and deleted my profile (hope the deletion works...) after requesting a refund which was denied. On average i was getting 1 to 3 notices per week from their 'customer care' that there had been a security issue re someone i had been in touch with. Mostly they had been in touch with me. My impression is that these security notifications pertain to only a very small fraction of the scams being run on this site. There are many, many profiles with one picture, a few words in required fields in pigeon English, many such profiles resemble one another with seemingly some of the same mistakes. Looks like fake profiles are being set up wholesale. Many contacts when they messaged said "i hate this chat, send me your phone..." Early on I did contact one by text and what a mistake.
  
  Immediately following a couple testy email exchanges with ES customer service i received a flush of 5 or 6 'likes' and messages from lovely young women eager to connect. WTF? I'm a 71 year old man--my pictures look reasonably good, i think, but i dont look 35, or even 55. This was not part of the pattern from the previous 2 months. It's an open question as to what that means, but is the admin of ES sending a flush of enticing profiles at me? If so, why?
  
  I read reviews of this site before i signed up and they were fair to good for the most part. I hope the word can get out about these people. Looks like this company, out of Germany, is not doing their security due diligence, or worse. It was a waste of time and money for me and could be much worse for someone who's just a little more gullible, and hopeful. Best, Phil

  Spark Networks Services GmbH

  Date: 12/18/2023

  We sincerely apologize for any inconvenience you may have experienced, Phil. We would like to assure you that we take the security of our users very seriously on EliteSingles and have a dedicated team working diligently to eliminate fake profiles. We are committed to keeping our users safe. It is always advisable to take precautions when interacting with strangers online, and we encourage our members to proactively report suspicious profiles or messages so that we can investigate and take appropriate actions. It looks as though you have worked with our Customer Care team to resolve your subscription and account concerns. If you have any further questions or concerns, please feel free to reach out to our team once again, and we will do our best to improve your experience with us. Thank you!

• Review fromBarbara S

  Date: 11/23/2023

  1 star
  Elite singles would not refund my remaining unused subscription after seeking cancellation due to security concerns. There are fake accounts. Elite singles sent a canned response to my repeated requests for cancellation and refund due to security concerns. Not consumer centric and definitely not woman friendly.

  Spark Networks Services GmbH

  Date: 11/28/2023

  We sincerely apologize for any inconvenience you may have encountered on our platform, Barbara. Please be assured that we have a dedicated team committed to removing fake profiles and prioritizing the safety of our users. Additionally, the security of your personal data is of utmost importance to us. We strongly encourage our users, like yourself, to promptly report any suspicious profiles or messages when found to our team. This allows us to investigate and take necessary actions to maintain a secure environment for our users. If you have any further questions regarding our refund policy or site security, our customer care team will do their best to help improve your experience with us!

• Review fromMia S

  Date: 11/08/2023

  5 stars
  I signed up with Silver Singles and in my haste used the my debit card instead of my credit cared, so I contacted the company via customer support as directed via the app. I received a response 3 days later that requested me to file more information, not originally asked for in the initial form. I logged into the website online, found the information, and resubmitted my request. I then received a reply another 3 days later, that I needed to contact Apple as I signed up on Apple, and they could not submit a refund for that reason. I believe the reason they stalled for six days, was that they knew that after a certain time window, I believe it is 24 to 48 hours, or less, you have to contact Apple in order for this option to be possible. I think.
  My initial plan was to resume my subscription once the refund was processed, using my credit card. But, after the way it which the company chose to handle the request, I will no longer use the site. I do not know why companies choose the fast and easy money, instead of fostering business relationships with customers that last. Sincerely, frustrated consumer.

  Spark Networks Services GmbH

  Date: 11/21/2023

  We sincerely apologize for any inconvenience you might have experienced, Mia. Since the initial email we received was not associated with your SilverSingles profile, our team had to request further information from you in order to locate it. Our team replied to each of your requests promptly and we referred you to contact Apple Support as quickly as possible, once we found out that you purchased through the App Store, so that they could help you with your request. If you have any other questions or concerns, please do not hesitate to contact us. Thank you!

• Review fromLena S

  Date: 11/01/2023

  1 star
  Elite Singles which is Spark is complete fraud. They don’t give a chance to try or to pay month to month. You sign for three months and they charge you for all three months immediately. Their “unique “ system of match is a joke. They give you around 20 profiles a day in your zipcode and all of them just random profiles of random people who don’t match my requests at all. A lot of them even don’t have pictures or information. And you can’t search by yourself. There’s no option like this. I decided to cancel as soon I understood what’s going on but you can’t send an email, you can just fill the form on website. I requested complete refund the same day but they answered only in one week that I had three days to cancel:) Going to dispute charges through my bank. I wish I read a reviews before. So stay away from this scam

  Spark Networks Services GmbH

  Date: 11/05/2023

  We are very sorry to hear you feel this way Lena! Our team has only received a request for cancellation at first, followed up by another email from you, reconsidering this wish. We have not received any refund request within the notice period, hence our team has only followed your most recent instruction. We have responded to both your initial and last email within twenty-four hours, so please make sure to check all of your email folders, in case our replies got somehow overlooked. Of course, should you have any further questions regarding your membership purchase or our matchmaking algorithm, our customer care team will be happy to help you. Please do not hesitate to reach out to us via our contact form, as this will send a request directly to our team in the form of an email. Thank you!

• Review fromSean M

  Date: 10/02/2023

  1 star
  Elite Singles - Fraud.
  Site says you can try for 14 days and if not satisfied get a full refund... just use the "contact form". Guess what... there in no contact form to be found. Complete and utter ripoff. Stay far from this website. try Coffee Meets Bagel, Bumble or Hinge. Those are all so much better and legit.

  Spark Networks Services GmbH

  Date: 10/03/2023

  Hi Sean,
  
  We're sorry to hear you're frustrated, Sean. Our purchase agreement is outlined during the purchase process as well as in our Terms of Service. You can access our Contact Form from our Help Center if you click the Contact Us link. Our Customer Care team is always willing to help with any concerns you have, so please reach out in the future for help. Thanks!

• Review fromDebbie Biller B

  Date: 07/05/2023

  1 star
  Zoosk online dating site. I signed up for a “one month subscription for $34.99. The site asks if you want any of the additions offers, and I said no to all of them, because they were additional charges. As soon as I allowed the payment to go through for the one month only, all these additional charges came with it which brought all the charges up to around $72.00!!! This is all so wrong. Everything is online which is harder to resolve, and they will simply say”we did not” and lie. I have used Zoosk before, so apparently things have really gone down hill!

  Spark Networks Services GmbH

  Date: 07/07/2023

  We are sorry to hear you feel this way, Debbie! Our paid subscriptions include unlimited messages, so there are no extra charges for this feature. Additional features are charged separately, but are entirely optional. If you have any questions about our subscriptions or features, please do not hesitate to submit a request to our support team on any of our Help pages and we'll do our best to help and improve your experience with us. Thank you!

• Review fromAmber J.

  Date: 07/04/2023

  1 star
  Less than ONE STAR. Stupidity and fraud prevail. Money is the name of their game. They no longer offer "in-person" services-the opportunity to speak with a customer service agent. I have gone round and round with an agent who cannot understand that they have mischarged me (my credit card company corrected their error) and as a result have threatened to block my membership. Of course, this is after continually ignoring my parameters of distance and age and wasting my good time and energy by sending me mostly inappropriate matches-also men who are married, sexists, not who they say they are-have a history of criminality. Oh yes, one man bragged that he enjoys that non-Jewish women are after him.

  Spark Networks Services GmbH

  Date: 07/11/2023

  We're sorry to hear that the renewal of your subscription may have been unexpected Amber. Our subscriptions renew automatically unless you cancel them, and this needs to be done via the app store or our website (depending on the way you purchased it). The information on how to do this is available on our Help pages, but our customer support team is always ready to help and provide these once contacted. If you have any further questions or concerns, please reach out to our team again and we'll do our best improve your experience with us. Thank you!

• Review fromTerence B

  Date: 07/04/2023

  1 star
  Total site is a scam site.
  I have joined a few times after being duped by this site..They will send you emails with there fake bots sending you messages..They always use very attractive bots when they do this..When you rejoin and respond you never get a response back ever. And if you do it's a computer generated message that's exactly the same from all of them.When you respond to the message you then get zero response..This isn't a isolated incidence it has happened everytime I have rejoined..A scam site thst should be removed and a class action lawsuit against rhis conpany.

  Spark Networks Services GmbH

  Date: 07/11/2023

  We are sorry you feel this way, Terence! We can assure you that we do not send any fake messages to our members. We have a team dedicated to the removal of fake profiles and prioritizing our users' safety. We always encourage all of our users to report any suspicious profiles or messages to our team immediately as well, so that we can investigate and take action when necessary. Should you have any questions or suggestions, please do not hesitate to let our team know. Thank you!

• Review fromAnthony M

  Date: 07/03/2023

  1 star
  Phone app doesn't correctly respond to me selections - and my attempts to cancel my subscription and delete my account are met with directions to do so on a PC. Then, on my PC my attempts to cancel and delete my account resulted in no visual confirmation of cancellation, and my status continued to be shown as ACTIVE. CLEARLY illegal and unethical efforts to confuse and prevent cancellations. I am reporting this all to the US Better Business Bureau! Grotesque!!!!

  Spark Networks Services GmbH

  Date: 07/11/2023

  We regret your frustration, Anthony. Our records indicate that you have successfully canceled your subscription. If you need further assistance with deleting your profile, please don't hesitate to reach out to our Customer Care team. Thank you!

• Review fromLynn Z

  Date: 06/22/2023

  1 star
  EliteSingles needs to screen out scammers by verification of their ID: driver license, SS card, photo ID before allowing people post their profiles. If anyone is found to be a scammer, he should be penalized by large sum of money. Your site are filled with criminals with fake photos, fake informations. Almost 99% of people on your site are not real, and prey on innocent victims. If you cannot screen them out, you are not qualified to have business online.

  Spark Networks Services GmbH

  Date: 06/26/2023

  We are sorry to hear this, Lynn! We have a team dedicated to the removal of fake profiles and prioritizing our users' safety. We always encourage all of our users to report any suspicious profiles or messages to our team immediately as well, so that we can investigate and take action when necessary. Should you have any questions or suggestions, please do not hesitate to let our team know. Thank you!