Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets to the Black Keys Concert in Kansas City, MO for August 25, 2023. Earlier today, I go to my email for confirmation and it says it will take me to my tickets. I clicked the email confirmation and it says the tickets do not exist. Concerned, I called and I spoke to a customer service representative on 4/16/23 and they stated that they will send they will send the tickets at a later date (day before). I was not made aware that this is a third party ticket seller and their website looks legitimate. I do not feel comfortable trusting that they will "come at a later date" after I read countless reviews of the same situation. Those tickets never came for those customers. I also read on these countless reviews that the ticket price changes and your card will not be charged what it was originally. It is based on the original seller so they can max out my credit card with those charges alone! Also I noticed on the tickets, it says the row and section but does not have seat numbers. They have already taken my money and feel cheated because I do not trust that the tickets will come or that the seats they are selling actually exist. I would just rather get refunded or receive assistance from the BBB on this issue. This business should not exist and needs to be shut down if they are taking money and not giving customers the product they paid for regardless if there is a privacy policy/agreement.

  Business Response

  Date: 04/26/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  When placing their order our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $490.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control delivery date or ticket listing price. Rather, the estimated ship date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. Please note, all purchases made on our website are covered by our buyer guarantee, which ensures that tickets are authentic and will arrive before the event. As all order details were sufficiently displayed prior to the customer completing their order we consider this matter closed. If the customer has any additional concerns pertaining to their order, we encourage them to contact out customer service department.   
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:04/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets were purchased by mistake. I immediately reached out to inquire about a refund. They stated they cannot approve a refund. I have not even received my tickets yet & am now even more concerned that the delivery date is a week AFTER the concert date. I have done further research & have found that this company is a scam. I just want my order cancelled & money refunded.

  Business Response

  Date: 04/11/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $287.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
   
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control delivery date or ticket listing price. Rather, the estimated ship date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. Please note, all purchases made on our website are covered by our buyer guarantee, which ensures that tickets are authentic and will arrive before the event. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.  If the customer has any additional concerns pertaining to their order, we encourage them to contact out customer service department.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets from tickets-center.com for a Foo Fighters show. I just found out that the venue was letting consumers know that anything purchased outside of the venue would be invalid and you would not be able to get into the show. The venue also confirmed that the show is sold out, however tickets-center.com is still selling tickets. I called the venue and they confirmed they did NOT see me in the system with an active ticket, and confirmed the tickets I had were invalid. I checked Ticketmaster and also did not see anything for the foo fighters show. I contacted tickets-center.com for a refund as they sold me invalid tickets and they refused this refund. I noted that the website states 100% buyer guarantee, however I have invalid tickets!!!

  Business Response

  Date: 04/10/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customers’ concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Our customer placed their order on 3/1/23 for Foo Fighters, which will take place on May , 2023. The tickets our customer selected have a shipping delivery of Electronic Transfer, which means our customer's tickets was sent to their email address and have to be displayed on their mobile phone. Per our Buyer’s Guarantee we assure our customers that they have received valid and authentic tickets prior to their event.
  
  Due to the nature of our business in the secondary marketplace, Tickets-Center is not affiliated with any artist, venue or box office and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all of their concerns. We maintain we provided our customers with valid and authentic tickets in time for their event, we consider this matter closed.
  
  Regards,
  Tickets-Center
  
  

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 13, 2023 I attempted to purchase tickets to an event at The Tennessee Performing Arts Center. Upon googling the event and venue, the top result was a company called "Ticket-Center.com" - I assumed this was the site authorized to the event tickets. I purchased 2 at what seemed like a high price and high service charges but took at face value. Each ticket was $119 but with service fees and sales tax the total was $342.50 (order #51698429). After purchasing and receiving my confirmation, I realized this was not the legitimate venue site. My confirmation said the tickets would be "transferred" to me. This was the first time I realized this was a secondary ticket site. I immediately found the TPAC website and saw that the same tier tickets were $54 and 2 tickets came to a total charge of $129.60. There were alerts to be wary of secondary ticket sites and warnings that it was against policy to buy tickets and resell for a higher price. Not wanting to be involved in any fraud, I bought 2 legitimate tickets. I have since attempted to contact the seller and gone through American Express to dispute the charge with no luck. They have simply told me that all sales are final. However, I still do not have access to the tickets which they say will be transferred by April 26th (the event is april 27th). My conversation with the customer service representative suggested many red flags as to the nature of the business (aggressive language, delayed delivery, no transparency). Please let me know how to proceed

  Business Response

  Date: 04/10/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Our customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that our web address and website branding are intentionally different from those of any other site. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value." 
   
  When placing their order our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $342.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. However, all orders placed through our site are covered by our 100% Buyer Guarantee which ensures tickets will be valid and delivered prior to the scheduled event. Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:03/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally purchased from this site by accident, not realizing it wasn't the official vendor for the venue. Upon requesting for a refund, the company insisted all sales are final and that a refund isn't available. The company's ToS dictates that I have no recourse. After inspection of the tickets, the tickets delivered were not for the seats purchased. The purchase had been for Box seating, the delivered tickets were for floor seating, section 2, row Q; not the purchase of Box seating as originally intended. Unfortunately, my wife has non-epileptic seizures (averaging 12 a day) and we were looking for the comfort and relative privacy of the box seats specifically for her medical condition.
  
  Date of purchase: 3/24/2023|
  Amount paid: 974.95

  Business Response

  Date: 04/04/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.
  
  It should be noted that the top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value." Once our customer selected Lindsey Stirling as their event, they were able to see all tickets available for purchase including their respective price per ticket and the section and row they were located. It should be noted that our site is completely user-driven, which means any selection made on our platform is applied solely by the customer. In this case, our customer selected tickets listed in section: Floor 2, row: Q.
  
  This information was disclosed again in the order summary during checkout, prior to our customer confirming their purchase. At that point, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was displayed. Directly below the “Place Order” button, our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $974.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order and that the correct tickets have been delivered in accordance with the listed location. As such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled to TN Mar 9-12. I was looking for tickets to the Grand Ole Opry and contemplated two sites from which to purchase them. My partner and I ended up purchasing from another website. Meanwhile, somehow we got charged for the purchase with Tickets-Center.com, which we dispute. We did not purchase tickets (hit any "submit order" button) but the ticket purchase got processed and the tickets that got purchased were for Mar 17 when I was not going to be in TN. I did not receive the tickets and only figured out the transaction processed by looking at my credit card activity. Meanwhile the vendor CANCELED the tickets the day before the tickets were supposed to be valid for. What?? These people are refusing to be reasonable. I need a refund.

  Business Response

  Date: 03/31/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $1,161.87 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  We would like to note that in addition to this current claim our customer filed a dispute with their financial institution regarding this transaction. We have addressed this, and the dispute was ultimately ruled in our favor. Upon conclusion of the dispute the customer's order was handled in accordance with all agreed upon terms. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets by accident through ticket-center.com - They will not offer a refund despite the event being months from date of purchase! Close this business down!

  Business Response

  Date: 03/30/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customers’ concerns. Please note that although the claim was filed by Kevin Glennon, our records indicate that Teresa Glennon placed the order in question. Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customers selected the ticket listing they desired for Dermot Kennedy, there they were able to see the tickets available, and the Delivery Method. Once our customer selects the tickets they prefer, they are presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $647.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $647.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business in the secondary marketplace, Tickets-Center is not affiliated with any artist, venue or box office and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all of their concerns. We maintain we provided our customers with their tickets in time for their event, we consider this matter closed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel this order because I have not received my tickets - per their cancellation policy if you do not have the tickets the order can be cancelled and a $25 fee is charged - they won’t allow me to cancel the order and I do not have the tickets. They are violating their own policy

  Business Response

  Date: 03/27/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value."
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $649.12 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
   
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Delivery methods and dates are set by the individual seller based on their personal assessments regarding a range of factors, including when the tickets are released by the primary issuer, with which Tickets-Center has no affiliation. In accordance with our 100% Buyer Guarantee, our customer will be provided with their tickets in time for their event. Please note that this guarantee has never allowed for order cancellation upon request, and in adherence to all agreed upon terms of sale the customer's order does not qualify for compensation. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
  
  Regards,
  Tickets-Center

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 19611824
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 15, 2023, I purchased two tickets for Blues Clues & You Live for March 15 2023 at the State Theater in Minneapolis. Order #48080806 Section Main Floor 2 RowHH $189.23 including $11.73 sales tax. Received an update for my order the same day saying the tickets would be available by March 14, 2023. I then received an email to accept my ticket transfer from P Copley. Then later received an email marked Urgent: Ticket Acceptance for Blues Clues and You. A charge went through on my card for TICKETS BLUES CLUES 844-223-5661 on October 16,2022.
  
  Emails received from Tickets-Center.com and [email protected]
  
  This event wasn't even happening in my city and the show isn't even touring.

  Business Response

  Date: 03/24/2023

  Thank you for reaching out to us. We have been in contact with our customer and are pleased to have reached an amicable resolution. At this time, we consider this matter resolved. If our customer has further questions regarding their order, we encourage them to contact our customer service team for assistance.
  
  Regards,
  Tickets-Center

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 19601724
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 17, 2023 this business received $183.50 from me. This purchase was for two concert tickets for June 2, 2023. After a week of not receiving my tickets I contacted the company to get my order status. This is when they tell me the seller does not have possession of my tickets and they are unsure when I will get them, although they are “promised” by June 1, 2023. When purchasing the tickets it does not state that the seller does not have possession of the tickets or that I will not receive them immediately. The have refused to refund my tickets, they have refused to give me updated order information. How is it legal to sell tickets when you do not even have them. Tickets center states they have proof that the seller has these tickets “secured” but refuse to provide me with this proof.

  Business Response

  Date: 03/24/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Our checkout process allows each customer several opportunities to view all details of an order, including the estimated delivery date of their tickets, prior to purchase. In our customer's case, the estimated delivery date of 6/1/2023 was provided below the breakdown of our customer's order total on the right-hand side of the checkout screen. Due to the nature of our business as a secondary marketplace, Tickets-Center does not own or generate any tickets and therefore does not set or control delivery dates. Rather, the estimated delivery date is set by the individual seller of the selected tickets and is dependent upon a number of factors, including when the tickets are released by the primary issuer, with which Tickets-Center has no affiliation. In accordance with our 100% Buyer Guarantee, our customer will be provided with their tickets in time for their event. As it stands we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
  
  Regards,
  Tickets-Center