Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AARP has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AARP

  601 E St NW Washington, DC 20049-0001

• 

  Aarp

  118 N. Main St Concord, NH 03301

• 

  AARP Kentucky State Office

  10401 Linn Station Rd # 121 Louisville, KY 40223

• 

  AARP Ohio

  2930 131st St Toledo, OH 43611

• 

  AARP

  2200 Drake Ave SW Huntsville, AL 35805

Review Details

• Review fromLaura C

  Date: 07/19/2023

  1 star
  AARP canceled my auto insurance without proper notification or just cause.

  AARP

  Date: 07/21/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at The Hartford for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.

• Review fromGeneva M

  Date: 07/13/2023

  1 star
  I think AARP is not the best tool for seniors. My experience involved very serious need for AARP to connect with me as a member. I did not receive expected attention to my request in three different matters. Thank you. Geneva from New York.

  AARP

  Date: 07/14/2023

  Dear Ms. M*****,
  We appreciate your many years as an active AARP member. Your membership profile didn't reveal any previous contact history with us. I will be emailing you separately to investigate.
  Sincerely,
  Bruce
  Consumer Care

• Review fromAngie E.

  Date: 07/11/2023

  1 star
  Discontinued My Life Insurance Policy With AARP to go to a better Insurance Company And this Company has the nerve to keep my 17 months of payments to them. Im receiving a check for $34.00 and some change. Beware of this company they are ripping lots of their previous customers off for cancelling their Life Insurance Policies. What they Stole from me is More than 10 Percent.

  AARP

  Date: 07/13/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience with AARP New York Life. In an attempt to assist, I have reached out to an Escalations Team we work with at New York Life for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.

• Review fromMarc I

  Date: 07/08/2023

  1 star
  Absentee landlord that does very little. Almost every "deal" they get you is found elsewhere and coupons are at the unhealthiest big box restaurant chains. Even the games they offer for free are that fraud Arkadium that fixes most games to lose so you have to see their ads for their revenue. I literally have no use for AARP and will not be renewing.

  AARP

  Date: 07/14/2023

  Dear Mr. I*******
  Thank you for your years as an active AARP member. We are sorry to hear that some of the games and discounts you've explored were not to your liking. We continue to grow our benefits landscape and all current AARP member benefits can be reviewed at: www.aarp.org/benefits. Additionally, members benefit from our bi-monthly AARP The Magazine and monthly AARP Bulletin publications, as well as our advocacy targeted for those 50-plus in Congress and state capitals throughout the U.S. and U.S. territories. We hope you will consider these important aspects of AARP membership upon your renewal. We thank you for your comments.
  Sincerely,
  Bruce
  Consumer Care

• Review fromTony H

  Date: 07/08/2023

  1 star
  One of the worst companies on this planet. No customer service & their products suck.

  AARP

  Date: 07/14/2023

  Dear Mr. H***,
  Sorry to see your comments. I see that your AARP membership has expired. However, there is no history of contact with AARP on your membership profile. I will email you separately to see if there's something you'd like us to investigate. We hope that you will reconsider the benefits of AARP membership.
  Sincerely,
  Bruce
  Consumer Care

• Review fromNeil B

  Date: 07/07/2023

  1 star
  AARP IS A BIAS MANIPULATOR attempting to manipulate members into becoming a Democratic since its inception. Beware!

• Review fromAnthony G

  Date: 06/24/2023

  1 star
  I've had some good luck with AARP . I dodged the flyers for years until my Optometrist told me I could save $190.00 on my glasses if I had AARP. So needless to say I joined.
  Now two things disappointed me one is the products they suggest. I purchased two s.art watches they endorsed and said all Seniors could benefit from. I bought two,they were junk I should have checked other reviews first. I'm so disappointed in AARP. The other thing is all these other terrible Terrible reviews ??

  AARP

  Date: 06/27/2023

  Dear Mr. G***********,
  Thank you for contacting AARP and for your three years of membership. We apologize for your experience with the smart watches you purchased. Can you please provide us with the name of the smartwatch and where you found the endorsement so we can look into this. You can call our Consumer Care line at ************,

• Review fromJose N

  Date: 06/19/2023

  2 stars
  I am a veteran and was in search of a good program for my wife and I. Part of what drew us to AARP was the life insurance offer. My application was denied, after which I completed the appeal process as instructed. I was told that I would then receive a letter with the specific reason for my second denial. The letter was a copy of the first in that there were no specific reasons given as to what medicine kept me from being approved. I am a type 2 diabetic, and I responsibly take my meds to maintain my condition. I see no reason for denial and do not appreciate your lack of courtesy in handling my case.

  AARP

  Date: 06/21/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at New York Life for additional insight and handling into your concerns. Once I have heard back from New York Life, I will also be following up with you. Thank you for bringing your concerns to our attention.

• Review fromNicole W

  Date: 06/17/2023

  1 star
  I joined their online Community Board on 11/14/22. Every day I was "bullied" and reporting them to AARP Moderators did zero. As of yesterday 6/16/23, I want my Online Profile "deleted" = username, email address and phone number "removed" from their database. Thank goodness I did not supply my address or bought a membership. The "horror" stories I read "online" are awful. I feel so sorry for these folks who trusted AARP. Bottom line, they DO NOT care about us and time for them to be accountable. I am told my ONLINE information stays on their COMMUNITY BOARD forever = cannot be deleted. Hmmm, sorry, unacceptable. I want MINE deleted. Thank you!

  AARP

  Date: 06/19/2023

  Dear Ms. W******,
  Thank you for contacting us regarding your online community profile. We have confirmation from our online community team that your email address and profile have been deleted from our online community. Thank you for bringing this matter to our attention.

• Review fromPatricia D

  Date: 06/15/2023

  1 star
  Horrible customer service!!! Joined last week and have a problem with my account and nobody has the authorization to fix it! Was told it would take 3-5 days and still has not been resolved! Now they tell me 3 more days! Three phone calls later and still not resolved!!!

  AARP

  Date: 06/16/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have emailed the member to obtain additional information, Thank you!