Reviews
Customer Review Ratings
Average of 125 Customer Reviews
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Review fromSean R
Date: 10/17/2022
1 starMy experience was good at first but has turned into a nightmare! I had ordered some replacement roof panels for my hardtop gazebo. The package was shipped 3 weeks later only to be automatically returned to the warehouse due to shipping damage. Ok... Customer service helped me make another replacement order, but now its been nearly 8 weeks since the second order and I still have not received the materials. Meanwhile, customer service keeps telling me they are looking into it but then never gives me a response, despite taking payment from me. What is going on???
Sure they may be helpful at first, but if something happens to your order you are in for a very frustrating experience.
ShelterLogic Corp.
Date: 11/01/2022
Hello ****,
We are sorry to hear about your frustration. Our records shows that one of our representatives had already placed an order for a new replacement panel Kit for you. Packages do tend to get lost in transit at times. Here's the link to track your shipment:
*************************************************************************=airground
If you have any other questions, please do reach out to us at 1-800-932-9344.
Thank youReview fromAnthony S
Date: 10/17/2022
5 starsI purchased a replacement cover today and was assisted by Christina D. She was very knowledgeable and was able to answer the questions I had throughout the process. I was very impressed and pleased with her customer support skills! And being retired military, she was even able to save me some money. Can't wait for the replacement cover to arrive. Thanks so much.ShelterLogic Corp.
Date: 01/13/2023
Hello ********
We are very happy to see that you are pleased with our service. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromDean G
Date: 10/17/2022
5 starsHello all, I dealt with Christina today and she was great! Fixed an issue on my account, put in my order, e-mailed me all the information on my purchase in a very timely fashion, excellent, 5 stars, thank you!
Now if the shipping timing was even close to how Christina did her job, I would be really happy. I am talking about a 14 to 15 hour drive from my home and it is estimated up to 3 weeks for delivery, this is leaving a slightly sour taste with this aspect of my purchase, 2 stars.
**** **ShelterLogic Corp.
Date: 01/13/2023
Hello ****,
We are very happy to see that you are pleased with our service. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromJeff K
Date: 10/14/2022
5 starsI worked with Rachael today and she was very knowledgeable and had great customer service skills. She helped me save some money! I will ask for here again if I need anything.Review fromChris H
Date: 10/13/2022
5 starsGood product, manual, easy to assemble. Had a issue with a couple of ratchets, excellent customer service. Christina was a pleasure helping me. Very satisfied.ShelterLogic Corp.
Date: 01/13/2023
Hello ******
Hello, we are glad to see that you are pleased with the assembly instructions and our service. We are constantly updating our manuals and will be using this feedback proactively. Thank you for taking the time to share your thoughts and for choosing Shelterlogic!Review fromFred R
Date: 10/11/2022
5 starsJust finished a parts & new cover order for my Shelterlogic storage unit. I worked wit Lee Ann Stone today who was excellent & very helpful.
I highly recommend it sing Lee Ann for your Shelterlogic or other needs…Review fromStephen M
Date: 10/10/2022
5 starsWhen we purchased a shelter logic garage online, it came to us within a reasonable amount of time, but when we started to assemble it there was no manual. I called on a Sunday and talked to Lee Ann. She was friendly, professional and proficient. She immediately emailed the instruction manual to me and answered all my questions. I was so surprised to reach a live person via phone on Sunday, but even more pleased to receive such outstanding service while on the phone with her. Thank you ShelterLogic for a great product and great customer service.ShelterLogic Corp.
Date: 01/13/2023
Hello ********
We are very happy to see that you are pleased with our service and your unit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromMerlino
Date: 10/09/2022
1 starMy canopy literally flew away.luckily a tree stop it and it did avoid me biggest and further problems. It is not well made.there is no holes drill in the bottom post in order to put screw with bolts and fix it to bases.only provide 4 sticks for each corners.no sticks for the 4 middle posts..I bought 2 others canopy from ******. Never had any problemsShelterLogic Corp.
Date: 10/14/2022
Hello ***** We are very sorry to hear about this! We would like to review this in more detail and offer the best solution we possibly can. Please submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. We are available 7-days a week at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
We are looking forward to assisting you!Merlino
Date: 10/15/2022
G morning. I send you a register letter From ****** telling you about my ordeal .i also put the warranty form along. I believe i bought your product at ****** ******* .my wife called And i also send you a e-mail. Never got a return. Just Now because I did contacted BBB. I did dismantled the canopy And I cannot use it
I Need to buy more strass And drill the post in order to put screws And bolts. Plus it has been damaged. This product is no well design. That could have been worst With injury's that is unacceptable. I can send you Back the canopy and i would appreciate a refund.Review fromBernie N.
Date: 10/09/2022
5 starsI ordered a complete cover kit for my Shelter. It arrived in the times specified, The quality was great everything I needed was in the package.
Thank youShelterLogic Corp.
Date: 01/13/2023
Hello *******
We are very happy to see that you are pleased with our service. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromErnest M
Date: 10/07/2022
5 starsBest company I've ever had to work with. Customer service was excellent and a pleasure doing business with.ShelterLogic Corp.
Date: 01/13/2023
Hello ******,
We are very happy to see that you are pleased with our service. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!
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