Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertising phone calls are non -stop. I do NOT wish to be contacted from this organization in any form. They have been blocked but are still able to leave multiple voicemails daily. There is no obvious way to stop them, I have no interest in doing business with Post University under any circumstances.

  

  Business Response

  Date: 08/04/2023

  Thank you for providing Post University (Post)
  with the opportunity to respond to this request.  Upon receiving a request
  to cease contact, Post University removed the requestor’s contact information
  from our system.  Therefore, we have fulfilled this request and no
  additional calls will be made.  

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Middle of 22 into 23 yr it was bad for me because of slander and corrupt employers and post University didn't help. Neuropathy ended my driving career and I meeded something to replace it that I was good at and post promised me FA and part time online college..but promises of money and and aid never happened and it costs me house and others things. Post denied everything but they lied to wrong student..
  I was promised financial aid of 6745.00 and I only received 945.00 and they very quickly kept it for tuition and equipment. I had other loans for that. They burned bad and I lost everything but my marriage.thank u

  

  Business Response

  Date: 07/19/2023

  Thank
  you for providing Post University (Post) with the opportunity to review ******
  *****’s concerns regarding his Federal Student Aid (***). We encourage Mr.
  ***** to reach out to the Director of Financial Aid to have a conversation and
  better understand the requirements which Post University is held to by the US
  Department of Education. 
  Mr.
  ***** began his enrollment at Post University on May 1, 2023, in Post’s
  Accelerated Degree Program (ADP). 
  Courses in the ADP Program are offered in 8-week terms. Students receive
  *** funds based on their enrollment in each payment period. A payment period is
  comprised of two consecutive 8-week terms. Federal guidelines require schools
  to disburse funds in substantially equal installments, and no installment may
  exceed one-half of the loan. Post disburses funds twice per payment period at
  the beginning of each 8-week term in equal installments based on a student’s
  enrollment.
  
  In his
  communication, Mr. ***** indicated that he was promised financial aid of $6,745
  and only received $945. Following receipt of Mr. *****’s communication, Post
  reviewed Mr. *****’s financial aid eligibility. 
  For Mr. *****’s first 8-week term (for which he registered for 6
  credits), his tuition, fees and laptop purchase totaled $2,329.  Mr. ***** attended 3 of his 6 registered
  credits in his first 8-week term. Based on his half-time enrollment in the
  payment period, Mr. ***** was eligible to receive his first installment of ***
  funds of $3,276 for his first 8-week term. 
  Post disbursed the funds and applied them to the charges of $2,329,
  leaving a credit of $947 which Post disbursed to Mr. ***** in the form of
  stipends in the amount of $22 on May 26th and $925 on June 6th. 

  Post’s
  records show that on May 16, 2023, Mr. ***** contacted his Financial Aid
  Advisor (FAA) and stated that he needed to know if the financial aid would work
  like it did for him (years ago at another institution) when he received a total
  of $6745 all at once.  On May 17, 2023,
  in response to his request, Mr. *****’s FAA provided him with a detailed
  communication breaking down all of the charges and *** funding, including the $947
  credit for the term which would be issued as stipend funds, due to receiving
  *** funding of $3,276 to be applied to charges of $2,329.  The information was provided to ensure that Mr.
  ***** understood the timing, amounts, and application of his funding to his
  ledger. In the communication, his FAA also reiterated that for the ADP program for
  which he registered, *** funding is disbursed every 8-weeks in each term in
  which he is enrolled.  Post provided the
  above information to Mr. ***** and did not promise any amount beyond that which
  is detailed above to Mr. *****.

  In his
  complaint, Mr. ***** stated that he had other loans to pay his educational
  charges however no other fund sources were disclosed by Mr. ***** to his FAA.  Mr. *****’s financial aid was processed and
  disbursed in alignment with what was outlined to Mr. ***** by the FAA.

  Post’s
  review of Mr. *****’s activity showed that we disbursed his *** funds in
  accordance with federal guidelines and Post’s disbursement policies.

• Initial Complaint

  Date:06/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended Post University back in 2015. I completed what classes I was told to complete in order to obtain my certificate. I’m 2017 I received a phone call from them threatening to send me to collections because I owed them money. It was the first I’ve heard of this issue and I told them so. They said they’d get back to me. They did not until a second threat to collections came. I then said I needed to speak to a manager. The manager set up a payment plan but would only do 3 months at a time with me. I always had to reach out to him to renew the plan. I finally got to speak to someone else after I got tired of chasing these people just to pay them, and that person set me up for automatic payments. They then took an unauthorized charge out of my account, causing me to be locked out of my account for a few days due to the report of the unauthorized charge. I immediately canceled the automatic payments and mailed checks. When the pandemic happened I called and stated that I could not pay at the time due to being laid off from my job. I did mail checks when I could pay, but I not once received any kind of statement from them. It’s been 2 years since I’ve heard from them and again they are threatening to send me to collections saying they repeatedly tried contacting me, despite my not hearing a word from them in 2 years and having no idea how much was left of my balance. I am no longer a student and don’t have access to their student portal. I shouldn’t need to access that because I should be receiving invoices if they are requiring payment and receipts for the checks I’ve mailed that I’ve not once ever received. This university is absolutely despicable in the way they handle things and give absolutely no communication other than threatening. I’d almost rather deal with collections, at least I’d know where I stand with them.

  

  Business Response

  Date: 06/09/2023

  Thank you for providing Post University (Post) with the
  opportunity to review ******* *********** concerns. Ms. ********* graduated
  from Post on June 25, 2017. At the time of her graduation, Ms. ********* had an
  outstanding balance owed to the University of $1,850.  Ms. ********* made 11 payments totaling $490
  with the last payment on June 16, 2021. Her account currently reflects a
  balance owed of $1,360.

  Our goal is to provide excellent customer service and we regret
  that Ms. ********* has experienced repayment issues.  We would appreciate the opportunity to review
  any communications with her that she has received to ensure that we address all
  areas of concern. Our Student Accounts Supervisor will be able to provide copies
  of her ledger activity including the payments she has made to date and to answer
  her questions. Ms. ********* can call the Associate Director of Student Accounts
  at ###-###-####.

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It’s not really a complaint but I received 4 different emails stating that there was an amount posted to my account and created a balance which would be disbursed. I asked my financial advisor and the only explanation he could provide was that my account was charged. I’m confused about this…

  

  Business Response

  Date: 06/07/2023

  Thank you for providing Post University (Post) with the
  opportunity to review ******** ******’ concerns regarding her disbursements and
  the communications she received from Post.
  

  Post understands that the financial aid process may be complicated.
  Each student is assigned to work with a Financial Aid Advisor to assist with
  questions.  If the student needs further
  information, we courage them to speak with a supervisor for further
  clarification. If at any time a student has a concern, we encourage them to
  refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources
  available to escalate questions and concerns. 

  A member of our Financial Aid team will reach out to Ms. ******
  to discuss her options to continue. We wish Ms. ****** success as she pursues
  her educational goals, and we encourage her to contact us using the University
  resources if she has any questions in the future.

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to post last year and when it comes to disbursements would only get 531.00 took out loans and was granted all grants. Some would say my money was taken out of my loans and as well of my grants. With that being said I decided to withdrawal my post. Did all the right steps. As I was enrolled in a different school and because if post my student aide would not be posted to my other school.for this term have to pay out of pocket 3500. I would reach out to the staff and no-one would get back to me. I.honestly think they are taking the students finical aid and keeping it.

  

  Business Response

  Date: 06/05/2023

  Thank you for providing Post University (Post) with the
  opportunity to review **** ***** *******’s concerns regarding her Federal
  Student Aid (FSA). Ms. ******* stated that she only received $531 from her loan
  and grant disbursements. Ms. ******* decided to withdraw and enroll at a new
  school and could not receive aid at her new school because her aid was applied
  to her account at Post. We reviewed Ms. ********* enrollment, ledger, and
  Federal Student Aid disbursements to explain the fund activity.
  Ms. ******* first enrolled in Post University beginning June
  27, 2022 in the Accelerated Degree Program (ADP).  Courses in the ADP Program are offered in
  8-week terms and a student is charged course tuition and receives FSA funding
  after the start of each term.  In Ms.
  ********* most recent term which began March 6, 2023, she enrolled in 6 credits
  and was charged $599 per credit or $3,594 plus $50 for the technology fee
  totaling $3,644 in charges. Ms. ******* received a total of $4,175 in FSA
  funding which includes Federal Pell and SEOG grants and Direct Loans. We applied
  her FSA funds to her charges after which her account reflected a credit of
  $531.  We issued the credit to Ms.
  ******* in the form of a stipend.
  During the term on April 17, 2023, Ms. ******* officially
  withdrew after which the Registrar’s Office notified Ms. ******* by email to
  confirm that Post processed her withdrawal in accordance with her request.  When Ms. ******* notified Post of her
  withdrawal, the University was required to recalculate her eligibility for
  funding based on the number of days she attended in the term.  As a result of this calculation, the
  University was required by federal regulation to return a portion of the aid
  she used to pay for her tuition.  We
  returned $2,525 to the federal government, according to their requirements.  This action resulted in Ms. ******* owing a
  balance to Post of $2,525.  On April 25,
  2023, a Financial Solutions Advocate contacted Ms. ******* by email to arrange
  a payment for the balance and to offer assistance. On April 26, 2023, the
  Student Accounts team sent an email to provide additional contact information
  to discuss the account activity and balance options.  We do not have record that Ms. *******
  responded to these communications.
  A member of our Financial Aid team will reach out to Ms.
  ******* to discuss her questions. If at any time a student has a concern, we
  encourage them to refer to our Student Complaints process as published on our
  website at ******************************************************************************** This is in place to ensure that students have Post University resources
  available to escalate questions and concerns. 
  We wish Ms. ******* success as she pursues her educational
  goals, and we encourage her to contact us using the University resources if she
  has any questions in the future.

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Told owe post amount of $431. Unable to continue education and can gather my frustration . No amount was disbursed in April of 2023. The terms and credits told received are inaccurate.

  

  Business Response

  Date: 06/05/2023

  Thank you for providing Post University (Post) with the
  opportunity to review **** ****** concerns regarding her Federal Student Aid
  (FSA). Ms. ***** stated that she owes Post $431 and is unable to continue her
  education. We reviewed Ms. ******s enrollment, ledger, and Federal Student Aid
  disbursements to ensure the accuracy of her funding activity.
  Ms. ***** first enrolled in Post University beginning August
  29, 2022 in the Accelerated Degree Program (ADP).  Courses in the ADP Program are offered in
  8-week terms with each payment period comprised of two consecutive 8-week
  terms.  Students are charged course
  tuition and receive FSA funding after the start of each term. Students must be
  enrolled at least half-time during the payment period to receive Federal
  Student Loans. If a student withdraws or does not complete the scheduled days
  in the payment period comprised of two consecutive 8-week terms, Regulatory
  Guidelines require schools to recalculate the student’s eligibility for any
  funds received during the period.
  Ms. ****** most recent payment period spanned January 9,
  2023 to April 30, 2023. In the first 8-week term of the payment period, she
  enrolled in 3 credits and was charged $599 per credit or $1,797 plus $140 for
  the technology and electronic course materials fees totaling $1,937 in charges.
  Ms. ***** received a total of $3,213 in FSA funding which includes Federal Pell
  grants and Direct Loans. We applied her FSA funds to her charges after which
  her account reflected a credit of $1,276. 
  We issued the credit to Ms. ***** in the form of a stipend on January
  27, 2023.
  During the second 8-week term of the payment period beginning
  March 6, 2023, our records show that Ms. ***** did not participate and as a
  result, Post withdrew her from the course.  As Ms. ***** did not participate, her ledger
  was not charged for her registered course, and we did not disburse any funds
  during that term.  The University was required
  to recalculate her eligibility for funding based on the number of days she
  attended in the initial term.  As a
  result of this calculation, the University was required by federal regulation
  to return a portion of the aid she used to pay for her tuition.  We returned $431 to the federal government,
  according to their requirements.  This
  action resulted in Ms. ***** owing a balance to Post of $431.  
  A member of our Financial Aid team will reach out to Ms.
  ***** to discuss her options to continue. If at any time a student has a
  concern, we encourage them to refer to our Student Complaints process as
  published on our website at ********************************************************************************
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns. 
  We wish Ms. ***** success as she pursues her educational
  goals, and we encourage her to contact us using the University resources if she
  has any questions in the future.

  Customer Answer

  Date: 06/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  II have been in contact with Mohela. There has been no return on my loans from Post University. In fact, they informed me that there would not be as they don't even have in repayment.
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 06/09/2023

  Thank you for providing Post University (Post) with the
  opportunity to review **** ****** additional concerns regarding her Federal
  Student Aid (FSA). Post’s Senior Director of Financial Aid has made several
  attempts to contact Ms. ***** at the phone number listed in our system
  records.  We encourage Ms. ***** to
  contact the Senior Director of Financial Aid who can review her account
  activity resolve her concerns.

  Customer Answer

  Date: 06/19/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I receive payment every term from school as my school is financed by my aid and for some reason this time they out my stipend balance on hold for no reason and I currently have a 2.6 GPA and have been on time for all classes and have done great in this school for a whole year now since I started and they all of a sudden put my stipend on hold which is delaying me receive the funds to my bank and I haven't done anything wrong at all and when I call the school they are unhelpful I really need help with getting this payment and have them remove this unnecessary hold on my account and help 0 out the funds so I can receive them and this is unright and unfair

  

  Business Response

  Date: 05/25/2023

  Thank you for providing Post University (Post) with the
  opportunity to respond to ****** ********’s concerns regarding his stipend. Mr.
  ******** began his most recent term on May 1, 2023. Post disbursed his federal
  student aid funds on May 11, 2023. May 11, 2023 is the scheduled date of
  disbursement included on Mr. ********’s Direct Loan Disclosure Statement sent
  from the U.S. Department of Education dated October 27, 2022. The disbursement
  date remained unchanged from the Disclosure Statement.

  On May 11, 2023, Post applied the funds to Mr. ********’s eligible
  tuition and fee charges as scheduled. After Post applied the funds, Mr.
  ********’s account reflected a credit balance. 
  Federal Student Aid regulatory guidance states a Title IV credit balances
  must be paid to the student or parent within 14 days of the date the credit was
  created.  Post issued the stipend on May
  19, 2023, 8 days after the disbursement, which was well within the regulatory
  timeframe.  Mr. ******** has received all
  of his eligible funds for the current term.

  If at any time a student has a concern, we encourage them to
  refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources
  available to escalate questions and concerns. 

  We wish Mr. ******** success as he pursues his educational
  goals, and we encourage him to contact us using the University resources if he
  has any questions in the future.

• Initial Complaint

  Date:05/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked multiple times to be removed from the call list I have over 20 voice-mail messages In the past week when asked to be removed from the call list I get hung up on

  

  Business Response

  Date: 05/24/2023

  Thank you for providing Post University (Post) with the
  opportunity to respond to ****** ******* request.  Upon receiving a
  request to cease contact, Post University removes the requestor’s contact
  information from our system.  Therefore, we have fulfilled *** *******
  request and no additional calls will be made.  

• Initial Complaint

  Date:05/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me several times a week. But I’ve never signed up to share my information with them, and there is no option to remove myself from their list.

  

  Business Response

  Date: 05/24/2023

  Thank you for providing Post University (Post) with the
  opportunity to respond to ***** ******** ** request.  Upon receiving a
  request to cease contact, Post University removes the requestor’s contact
  information from our system.  Therefore, we have fulfilled ***** ********
  request and no additional calls will be made.  

• Initial Complaint

  Date:05/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Post University calls and texts me several times a day.. I’ve never signed up nor shared my information with them, and there is no option to remove myself from their list. I do not want to receive any communication from them.

  

  Business Response

  Date: 05/23/2023

  Thank you for providing Post University (Post) with the
  opportunity to respond to ****** ******* request.  Upon receiving a
  request to cease contact, Post University removes the requestor’s contact
  information from our system.  Therefore, we have fulfilled Ms. *******
  request and no additional calls will be made.