Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This school is deceptive; they want me to pay for an amount placed on my profile that was incorrectly attached. Upon failing a course twice due to my employer demanding more hours than I was physically and mentally capable of handling at the time, I was allowed to prepare myself for what would have been the upcoming term; before my scheduled deadline, I was only made aware of any change to my profile due to a notification on my phone alerting me that there was an email titled "Return of federal funds notice." There was no attempt before this from the school to contact me. I was informed of my withdrawal from the school and my courses after reading that email. This was not anything I requested; they took it upon themselves to withdraw me and then take my federal loans and grants and refuse to refund or reimburse me. It is because of them stealing my government funds I now have debt due. Not only have they placed a balance on my profile, but because I was wrongfully withdrawn, financial aid has activated my repayment balance way before it should've been.

  

  Business Response

  Date: 07/24/2024

  We appreciate the opportunity to review the student’s
  concerns regarding their academic activity. The student states they were withdrawn
  from the University. All actions taken by the University are in accordance with
  Post University’s Satisfactory Academic Progress (SAP) Standards, which is published
  on the University website and in the Student Catalog. According to the published
  policy, students who receive an F grade in any course during the 8-week term
  may not be permitted to attend a course in the subsequent term. A student who fails
  a course twice is withdrawn under the SAP Policy.

  At the time of a student withdrawal, Post adheres to applicable
  regulatory requirements to recalculate a student’s eligibility and return any
  resulting funds for which a student is no longer eligible back to the U.S.
  ********** ** *********. When funds are returned on a student’s behalf, they
  are applied back to the student’s lifetime loan eligibility and are then available
  for future educational needs.  This
  return of funds to the ********** ** ********* can create a balance due by the
  student to the University. Post does not assess charges for coursework in which
  a student does not begin participation.

  Post understands that students may have extenuating
  circumstances for which they would like to request additional consideration.
  The Satisfactory Academic Progress policy explains how a student should contact
  their advisor to discuss re-enrollment.

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for classes because i was misled and promised to get 3900 to pay bills if I enrolled. The school borrowed money on top of my pell grant and financial aide. The loans are reflected on my credit report. I called the school back after seeing my student financial account on july 5,2024. It showed all these charges and all my grants and loans were applied to ridiculous charges. Not giving me a stipend and resulting in me still owing the school. In 2023 this school did the same exact thing with loans and grants being applied to account and resulting in no refund to help me pay my bills in order to avoid homelessness. I am a **** veteran and do not appreciate being lied to and being put in this situation. I want to drop the school and refund all monies due. I should have followed my gut and not ever got involved in an online school in the first place. I am now in debt and my credit report being affected and on the verge of being homeless in august. Post university is a scam and take advantage of people like myself who want to further education but being misled as far as refunds and expected disbursements. They even charged me $440.00 for a laptop that is outdated and the volume does not work and its not even touchscreen to be paying that much for this junk. N I keep seeing technology fees when I pay my internet and already paid the darn laptop fee. Please help me resolve this as I am on the verge of being homeless.

  

  Business Response

  Date: 07/24/2024

  Thank you for providing Post University (Post) with the
  opportunity to review the student’s concerns regarding their financial aid award information and financial situation.

  Courses
  in Post University’s the ADP
  program are offered in 8-week modules or terms, and the academic year is
  comprised of four consecutive 8-week terms. 
  Students are presented with a financial aid offer showing them the
  amount they are eligible to receive for the full academic
  year, as broken down by each 8-week term. Post disburses the funds equally
  after the start of each 8-week term across the four terms.

  Students receive their maximum eligible disbursements
  after the start of each term. Once Post applies the funds to the charges, as published in the catalog and on the
  website, including the course tuition, fees, and an optional laptop purchase (if applicable), Post issues the excess to the student in the form of a stipend.

  We encourage this student to speak with their Financial Aid
  Advisor to discuss their fund activity, enrollment, and expected funding. The
  student indicated they were a **** Veteran and could, therefore, discuss
  Post’s Military program with the Financial Aid Advisor and
  discuss other programs for which the student may qualify.

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns. 
  

• Initial Complaint

  Date:06/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POST UNIVERSITY GAVE ME A HARD TIME THEY HELP MY PERSON INFORMATION AFTER BEEN A Withdrawn STUDENT WANTING TO GET MY PERSONAL INFORMATION SENT FROM THEM THROUGH EMAIL TO THE SCHOOL I AM TRYING TO ATTEND IN WHICH I STATED TO THEM MY CLASSES START MONDAY I WAS TOLD THEY CAN NOT SEND ANY INFORMATION OF MINES OVER TO MY CURRENT SCHOOL WHICH IS HOLDING ME BACK FROM ATTENDING THE SCHOOL AND GETTING THE FINICAL aid completed.

  

  Business Response

  Date: 07/10/2024

  Thank you for providing Post University with the opportunity
  to review these poster’s concerns. When requested by a student to adjust or
  correct their information in the Common Origination and Disbursement (COD)
  system, Post makes the updates and confirms the adjustments within the system. Due
  to student privacy issues, we are unable to specifically comment on this
  poster’s file, but we will reach out to the student to assist.

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

• Initial Complaint

  Date:06/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but issues with the administrative end of this university! I do not want to transfer as I love the classes but they provide zero support if you fall ill. For example during the last two weeks of my courses I caught influenza, extremely bad and was hospitalized! When I did finally return home Almost 2 weeks later I had to catch up However, I developed pneumonia and ended up back in the hospital! I asked for an extension and I was told it was impossible. OK, whatever so I do poorly in those classes note that I had A near perfect gpa before this and made President list. Anyway they put me right into next classes while I’m still hospitalized for pneumonia by time I get out I’m 5 weeks behind! With children and a business that I run full-time, which is the reason why I am attending online it was impossible for me to catch up on five weeks of schoolwork. Asked if I could get any type of extension for the course and was told it was impossible. OK, whatever I’ll retake the Courses. I go to get into my next of courses to retake those classes which I talked to my advisor about days before but they decided that I needed to take 8 weeks off which wasn’t an option when I was in the hospital?! I reach out and they told me that I have to take eight weeks off. I was fine with that what I wasn’t fine with was then withdrawing me from the university affecting my financial aid and God only knows what else!! Seeing as the only way I can get any type of help when it comes to this university is to post to Better Business Bureau here I am! I have never seen a university that does not have something in place to help when somebody has a doctors note Clearly, stating that I spent almost 6 weeks in a hospital bed!! I am a cancer survivor who Influenza and similar viruses are extremely hard for me to fight off! I don’t get sick often, but you would think I would qualify for some type of assistance!! The best part is that every person I talk to gives me a different answer!!

  

  Business Response

  Date: 07/09/2024

  We appreciate the opportunity to review *******
  ******’s concerns regarding her coursework and extenuating circumstances.We researched Ms. ******’s account, and see that she
  contacted her advisor to discuss her activity. Her advisor made several attempts to contact her, but Ms. *******
  explained that the calls may not have reached her and she would contact her
  phone service provider to look further into the issue. We encourage Ms. *******
  to contact her advisor to ensure that her advisor is aware of the best method for
  which she may be contacted for further assistance.

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at ********************************************************************************
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns. 
  

  Customer Answer

  Date: 07/11/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I also told my advisor that she needed to contact me by email!! My personal email because the email that is given with the school is garbage!! Everything is sent to spam and has to be released one by one!! I also made her aware of my medical issues and she did very little to remedy anything!! Her words were it’s the last week there’s nothing we can do! Well, I can’t schedule medical emergencies !! Then turn around and withdraw me when I didn’t ask for any of that!! I had to request reentry! I’m currently retaking a class that I shouldn’t have had to retake and can’t even access the textbook. My teacher was a zero help gave me a number to call that I can’t get ******* through!! I had to go and find one outside of the classroom!! Meanwhile tuition was spiked up another $300 and I can’t even get My textbook !!
  I’m pretty sure when I started I agreed to pay a certain amount! ??????? I am looking for a different university to transfer to because y’all are so unorganized. It’s unreal. I will get 30 different answers from 30 different people every time I call!! I’m retaking classes for one week of missed work while y’all did everything you could to make it more difficult!! Yall take everything the advisors put in those Notes as holy gospel yet I haven’t had one decent advisor from the beginning!! I have not had a single advisor who returns my phone calls in a reasonable amount of time or acts like they give a **** about their students! Your problem is in advising and the fact that your advisors are rude and condescending!!
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 07/23/2024

  We appreciate the opportunity to review the student’s additional
  concerns regarding her circumstances and her experience. Post understands that
  students may experience unusual or extenuating circumstances for which the
  student requests an extension or other consideration.

  We will have a Director contact the student to discuss the
  options.

• Initial Complaint

  Date:06/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they never helped me they played around. now they messed with my classes now they want paid they are trying to claim my ***** and grants. I changed schools and it's much better.

  

  Business Response

  Date: 06/26/2024

  Thank you for allowing Post University (Post) the
  opportunity to review this student’s complaint. In the complaint, the student
  expressed concern regarding coursework and payment.
  The student first enrolled in courses at Post beginning on October
  18, 2023, in the Accelerated Degree Program. Courses in this program are held
  over 8-week terms. The student began participation in the first 8-week term, starting
  October 18, 2023. At the end of the first term, Post determined the student successfully
  completed six credits. Because the student participated and did not drop the
  coursework according to the add/drop policy, the student is responsible for the
  term tuition and fee charges.
  After the term ended, the advisor contacted the student on
  December 22, 2023, and stated, “You are approved for full-time courses. Are you
  comfortable with taking 2 courses in the upcoming term?” The student responded,
  “Yes.” On January 8, 2024, the student began the second 8-week term, participating
  in six credits.  At the end of the term,
  Post determined that the student participated in close to 50% of the term and
  stopped participating after February 3, 2024. Because the student participated
  and did not drop the courses, the student is responsible for the term tuition
  and fee charges.
  During the enrollment process, the student completed a **** *********** *** ******* ******* *** *******, which Post received on October 11,
  2023. The student’s ***** was selected for verification by the U.S. Department
  of Education (ED). In accordance with regulatory guidance, Post requested the
  required documentation to complete the verification.  The required documentation included both a
  notarized statement and a copy of the student’s identification provided to the
  notary. The student is required to complete the process in order to meet the
  eligibility requirements to receive federal student aid funds.
  After Post received the student’s financial aid information
  indicating the verification requirement, financial aid representatives attempted
  to collect the required documentation. The representatives attempted to contact
  the student on multiple occasions from October 18, 2023, up to March 7, 2024, to
  advise the student of the requirement and the consequences for not submitting
  the document. On March 18, 2024, the student responded to the Associate
  Director of Financial Aid that she had submitted the documentation. Our review
  of the student’s records shows that only the student’s identification was
  submitted but we did not receive the notarized copy. As a result, the student
  was not eligible to receive federal student aid funding to pay for the courses
  in which the student participated.
  Records show that the student participated in all coursework
  and did not drop in accordance with the published policy. Post requested the documentation
  required by ED to complete the eligibility process and disburse aid to pay for
  her coursework. However, Post did not receive all the required documentation.
  The student owes a balance to Post for the coursework in which they
  participated. The student can work with Post’s student accounts representatives
  to discuss payment options.

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was withdrawn from my classes without consent for making a complaint about my financial aid disbursement and how the money was alloted

  

  Business Response

  Date: 05/20/2024

  Thank you for providing Post University (Post) with the
  opportunity to review ********* ******’s concerns. Ms. ****** stated she was
  withdrawn from her courses without consent. She is concerned about her
  disbursement and how the funding was allotted. She is requesting a refund.

  Post University has already returned all of Ms. ******’s
  financial aid funding to the Department of Education, as explained fully below.

  Our records show Ms. ****** first submitted her application
  for admission to Post University on November 2, 2023, for courses beginning two
  months later, on January 8, 2024. During the enrollment process, prior to
  starting her courses, Ms. ****** had several conversations with representatives
  regarding her anticipated award funds, disbursements, and excess funding or
  stipends.

  On December 8, 2023, Ms. ****** spoke with her Financial Aid
  Advisor to discuss her financial aid options, including Ms. ****** sending her Free
  Application for Federal Student Aid (FAFSA) application. Post had not yet
  received her resulting FAFSA information when Ms. ****** spoke with the
  representative who provided general information.

  Post received Ms. ******’s FAFSA information on December 12,
  2023, and her Financial Aid Advisor notified her to review her financial aid
  eligibility within Post’s student portal. On December 13, 2023, Ms. ******
  spoke with her Financial Aid Advisor to discuss her award and her stipend. The
  advisor explained that after charges were posted to Ms. ******’s account, she
  would receive a stipend of the excess funds each 8-week term over four terms
  for the academic year. Ms. ****** stated that she would need additional stipend
  funding and was not happy with the amount of funding for the stipend she would
  be receiving and stated that she was undecided about beginning her enrollment
  at Post.

  On January 3, 2024, Ms. ****** discussed her award with
  another representative. The representative provided Ms. ****** with the same
  information regarding the amount of funding she would receive as well as her
  stipend amount.
  The term began on January 8, 2024, and on her own accord, Ms.
  ****** began participating in courses.

  Despite the prior conversations with Post’s financial aid
  advisors, on Jan 24, 2024, Ms. ****** spoke with her advisor and stated that she
  was upset about the stipend amount that she received for the term. She stated
  she had already spoken with financial aid a few times and was very upset with
  the result. She stated on the recorded line that she wanted to drop her courses
  and cancel her enrollment with Post.

  Ms. ****** spoke with several representatives between
  January 24, 2024, and January 25, 2024, stating that she was unhappy. As a
  result, Ms. ******’s complaint was escalated internally to the Associate
  Director of Financial Aid. She spoke with the Associate Director on January 29,
  2024.

  Based on Ms. ******'s conversations and concerns, Post removed
  her enrollment from her courses on January 29, 2024, and credited all her
  charges. Ms. ****** is not financially responsible for any charges associated
  with her enrollment at Post. To ensure she has all her eligible funds available
  for her future enrollment at a school of her choice, Post had returned all her
  funding to the U.S. Department of Education at that time. In her complaint, Ms.
  ****** requested a refund; however, Post has already removed all charges and
  returned all funding on her behalf.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the RN to BSN online program and paid $250 towards tuition that was to be financed by school at $250 per month no interest. I found out about several complaints and negative reputation, so I cancelled my enrollment within a week (which was within full refund timeframe). I contacted them regarding a refund and was told it was a nonrefundable finance charge for setting up Ubenefit plan. I did not set up a loan program since I withdrew from the program within a week of enrolling.
  
  I noticed that the charge was not labeled as a finance charge until after I contacted them for a refund on March 22. I paid the $250 on March 9 and notified them on March 15 to withdraw from enrollment. I contacted Brian W**** and he said that after withdrawing within a week, I should be good regarding tuition and fees.
  
  I emailed Student accounts (Megan ******) on March 20th asking where my refund was and she said it was nonrefundable but that she would contact Student accounts and she what can be done regarding a refund. I contacted her twice since and she said she has not heard back from them but would let me know once she did. I decided I better file a complaint and see if that will encourage them to refund the fee.

  Customer Answer

  Date: 04/02/2024

  ***** ****** ***** ********************
  ***** ********* ***** *** **** **** **
  *** ********** ***********************
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
   

  The business has issued a refund in the amount requested. It is in pending status in my bank but I assume it will be posted in the next 24 hours. This complaint status is resolved!

  Thank you,

  **** **** ** ******
  
  ****** ***** *** **** ****

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay this school has been saying my school money has been disbursed and i have not recieved 2 already they keep messing with me and i want my money if im the one having to oay for it

  Customer Answer

  Date: 01/23/2024

  Now they holding my grants saying iim withdrawn when im clearly not im enrolled this whole year with them

  

  Business Response

  Date: 02/14/2024

  Thank
  you for providing Post University (Post) with the opportunity to respond to
  ******** ********’s concern regarding her disbursement and stipend.  Ms. ********’s Financial Aid Advisor
  contacted her via email on January 23rd with an updated account
  status, notifying her of the anticipated stipend. Post disbursed Ms. ********’s
  Pell Grant on January 23, 2024, and issued the stipend on January 24, 2024.  We believe this should resolve Ms. ********’s
  inquiry.

  Post provides resources for students with escalated
  concerns.  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at ********************************************************************************
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

• Initial Complaint

  Date:09/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi yes I wanted to know why I didn't receive ***** grant that I thought I qualified since it does say for students who are in financial need. I am in financial need and explain byo my Advisor but his 1st response was we ran out of funds. I told him I registered in the beginning of August so I don't understand. Then in Sept 5 I started seeing a hold on my account so I called and was told all I needed was to sign a document that si am registered in Post University so when I received the form the dates were wrong it stated that I would start school in October 2023 but si was already taking classes since August 28 2023. So I sign it and send it but did tell them why the dates are wrong. Then they resent me another document with the correct date and everything but the tution amount was not written in when I signed it because it states that I will be in debt for 37000 dollars WoW that's alot of money and I know they wrote in different information after I signed it because of my name I would write ****** * ****** and my email is written wrong. Also when I signed it and didn't have any date that I would need to withdrawal to cancel the enrollment but now I got a copy if this forms and it says that I would need to ask to be withdrawal before Sept 7 2023. When that is the day I signed it. But then my hold was still on and I called again and this time I was told that I live in ********** and that this was a private university and who are residents in ********** would have to pay 90 dollars. But why was I never told this and then I want to withdraw because I can go to a online college in ********** and receive more financial aid help and I am also charged for technology when I pay my own Internet

  

  Business Response

  Date: 10/04/2023

  Thank you for providing Post University (Post) with the
  opportunity to review ****** ******'s concerns.
  Ms. ****** inquired about her eligibility for a Federal
  Supplemental Educational Opportunity Grant (*****) award. Post receives a
  limited amount of funding each award year and distributes the funding in
  accordance with Federal guidelines until the funds are exhausted. At the time
  Ms. ****** received her original award of federal student aid, which was on August
  3, 2023, ***** funds were not available. After the start of the term which
  began August 28, 2023, Post identified students who became ineligible and
  reallocated funds to eligible students who were not yet awarded the funds. As a
  result of the reallocation process, on September 20, 2023, Ms. ****** was
  awarded ***** funds and has since received her first disbursement.
  Regarding Ms. ******’s concerns regarding the Student
  Tuition Recovery Fund (STRF) fee she was charged, the State of ********** has established
  the STRF to relieve or mitigate economic loss suffered by a student in an
  educational program at a qualifying institution, who is or was a **********
  resident while enrolled.  This is not a
  charge initiated by Post but is required by the State of ********** for its
  residents to pay the state-imposed assessment. Post must adhere to the
  requirements since Ms. ****** is a resident of the State of **********.
  As part of the requirement, Post sends an enrollment
  agreement that reflects the entire cost of the program, which is required to
  calculate the STRF fee.  The program
  costs may not necessarily reflect the student’s total debt, which depends on
  their Federal Student Aid grant eligibility and any other aid that may be
  applied to the charges. 
  While Ms. ****** initially requested to withdraw, our
  records indicate that on September 22, 2023, she decided to continue her
  studies with Post.  At this time, Ms.
  ****** is actively participating in her coursework.  We look forward to sharing in her academic
  success. 
  The Senior Financial Aid Director will contact Ms. ****** to
  address any further concerns regarding the STRF fee, her program costs, or
  financial aid.
  

  Customer Answer

  Date: 10/04/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes I have received the aid but what I still don't understand is why at before enrollment I was not told about the ********** payment. Why after already started classes I was told to sign a document but it had the wrong dates and then the same day I signed it I was the deadline to withdraw, that was unfair to me. I was not told that I do have better options in a ********** school. I believe that when a student enrollees in a school they should be able to see all their charges at the beginning. Another thing I have 2 different tution amounts..What is my cost and why was I was not told from the beginning about this... thank you and yes everyone is nice and very helpful... Especially Nikita and Ryan also thanks to Cheryl for her help... 
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a new student and most of the process has been a nightmare. I did everything on time and I couldn't get into orientation for quite some time after I received an email saying I could log in then. My advisor said I had to do a phone call which I did. I explained to her multiple times orientation wasn't showing up. My portal looked nothing like it should save I was clearly having technical issues within my account. I ended up having to call technical support myself to get help because my advisor just kept saying oh it'll be on Monday then Monday came and it was oh something's wrong ???? Reaching anyone is a nightmare. I sent in my pic for my student ID weeks ago and they haven't processed that yet! I told my admissions advisor I needed the student ID as soon as possible on multiple occasions and it's been weeks! I'm concerned my financial aid stipend is going to take forever but we shall see. It's a shame because I enjoy these classes!! I think the teaching staff is amazing there problem is in admissions. I didn't even get my entrance call even though I confirmed with them multiple times. I gave my admissions advisor both my cell and landline number and I never heard from anybody. It's truly concerning because I'm a truly dedicated student who wants to be here but for a school that's supposed to make their online students feel as if they are on campus y'all are lacking!! I don't want to leave post because I do love the system and classes. Can someone please send my student ID my admissions advisor was ineffective a majority of the time she was unable to give me a solid response to any questions or concerns! I'm really hopeful now that I'm out of admissions I will have an advisor that gives a damn about their students because my admissions advisor clearly would make little effort to fix anything unless she absolutely has to. I don't like to complain but I need my student ID to go in store and buy an upgraded laptop and I also need it for proof of admission.

  

  Business Response

  Date: 09/25/2023

  Thank you for providing Post University (Post) with the
  opportunity to review ******* *******’ concerns regarding her experience during
  the admissions process and her ******* ******* *** *****.  We are thrilled to hear that Ms. ******* is
  enjoying her coursework at Post.

  We escalated Ms. *******' Concerns to the Director of First
  Year Retention.  The Director contacted
  Ms. ******* to discuss her concerns and provide a resolution to the outstanding
  concerns.  The Director immediately
  expedited Ms. *******’ request to receive her ID.  Additionally, the Director assigned Ms.
  ******* with her new academic advisor, who will continue to work with her on
  any questions or concerns. The Director ensured that Ms. ******* was able to
  access her orientation and coursework successfully.

  We share in Ms. *******’ enthusiasm to pursue her program,
  and we wish her much success as she moves forward in completing her
  degree.  If at any time a student has a
  concern, we encourage them to refer to our Student Complaints process as
  published on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

  Customer Answer

  Date: 09/25/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Once I was able to get in touch with someone they fixed all my issues and concerns. My student ID arrived in no time at all and I received my financial aid refund in a timely manner. I am much happier with the service at Post University. This truly was an issue with a single advisor. Once I found out who my new advisors were everything has gone smoothly. Thank you Post!
  
  
  
  Sincerely,
  
  
  
  ******* *******