ComplaintsforPost University, Inc.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I enrolled in the RN to BSN online program and paid $250 towards tuition that was to be financed by school at $250 per month no interest. I found out about several complaints and negative reputation, so I cancelled my enrollment within a week (which was within full refund timeframe). I contacted them regarding a refund and was told it was a nonrefundable finance charge for setting up Ubenefit plan. I did not set up a loan program since I withdrew from the program within a week of enrolling. I noticed that the charge was not labeled as a finance charge until after I contacted them for a refund on March 22. I paid the $250 on March 9 and notified them on March 15 to withdraw from enrollment. I contacted Brian W**** and he said that after withdrawing within a week, I should be good regarding tuition and fees. I emailed Student accounts (Megan ******) on March 20th asking where my refund was and she said it was nonrefundable but that she would contact Student accounts and she what can be done regarding a refund. I contacted her twice since and she said she has not heard back from them but would let me know once she did. I decided I better file a complaint and see if that will encourage them to refund the fee.

  Customer response

  04/02/2024

  ***** ****** ***** ******************** ***** ********* ***** *** **** **** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********  

  The business has issued a refund in the amount requested. It is in pending status in my bank but I assume it will be posted in the next 24 hours. This complaint status is resolved!

  Thank you,

  **** **** ** ****** ****** ***** *** **** ****

• Initial Complaint

  01/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Okay this school has been saying my school money has been disbursed and i have not recieved 2 already they keep messing with me and i want my money if im the one having to oay for it

  Customer response

  01/23/2024

  Now they holding my grants saying iim withdrawn when im clearly not im enrolled this whole year with them

  

  Business response

  02/14/2024

  Thank you for providing Post University (Post) with the opportunity to respond to ******** ********’s concern regarding her disbursement and stipend.  Ms. ********’s Financial Aid Advisor contacted her via email on January 23rd with an updated account status, notifying her of the anticipated stipend. Post disbursed Ms. ********’s Pell Grant on January 23, 2024, and issued the stipend on January 24, 2024.  We believe this should resolve Ms. ********’s inquiry.

  Post provides resources for students with escalated concerns.  If at any time a student has a concern, we encourage them to speak with a supervisor. If the student is unable to resolve the matter, we encourage the student to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns.  

• Initial Complaint

  09/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hi yes I wanted to know why I didn't receive ***** grant that I thought I qualified since it does say for students who are in financial need. I am in financial need and explain byo my Advisor but his 1st response was we ran out of funds. I told him I registered in the beginning of August so I don't understand. Then in Sept 5 I started seeing a hold on my account so I called and was told all I needed was to sign a document that si am registered in Post University so when I received the form the dates were wrong it stated that I would start school in October 2023 but si was already taking classes since August 28 2023. So I sign it and send it but did tell them why the dates are wrong. Then they resent me another document with the correct date and everything but the tution amount was not written in when I signed it because it states that I will be in debt for 37000 dollars WoW that's alot of money and I know they wrote in different information after I signed it because of my name I would write ****** * ****** and my email is written wrong. Also when I signed it and didn't have any date that I would need to withdrawal to cancel the enrollment but now I got a copy if this forms and it says that I would need to ask to be withdrawal before Sept 7 2023. When that is the day I signed it. But then my hold was still on and I called again and this time I was told that I live in ********** and that this was a private university and who are residents in ********** would have to pay 90 dollars. But why was I never told this and then I want to withdraw because I can go to a online college in ********** and receive more financial aid help and I am also charged for technology when I pay my own Internet

  

  Business response

  10/04/2023

  Thank you for providing Post University (Post) with the opportunity to review ****** ******'s concerns.
  Ms. ****** inquired about her eligibility for a Federal Supplemental Educational Opportunity Grant (*****) award. Post receives a limited amount of funding each award year and distributes the funding in accordance with Federal guidelines until the funds are exhausted. At the time Ms. ****** received her original award of federal student aid, which was on August 3, 2023, ***** funds were not available. After the start of the term which began August 28, 2023, Post identified students who became ineligible and reallocated funds to eligible students who were not yet awarded the funds. As a result of the reallocation process, on September 20, 2023, Ms. ****** was awarded ***** funds and has since received her first disbursement.
  Regarding Ms. ******’s concerns regarding the Student Tuition Recovery Fund (STRF) fee she was charged, the State of ********** has established the STRF to relieve or mitigate economic loss suffered by a student in an educational program at a qualifying institution, who is or was a ********** resident while enrolled.  This is not a charge initiated by Post but is required by the State of ********** for its residents to pay the state-imposed assessment. Post must adhere to the requirements since Ms. ****** is a resident of the State of **********.
  As part of the requirement, Post sends an enrollment agreement that reflects the entire cost of the program, which is required to calculate the STRF fee.  The program costs may not necessarily reflect the student’s total debt, which depends on their Federal Student Aid grant eligibility and any other aid that may be applied to the charges. 
  While Ms. ****** initially requested to withdraw, our records indicate that on September 22, 2023, she decided to continue her studies with Post.  At this time, Ms. ****** is actively participating in her coursework.  We look forward to sharing in her academic success. 
  The Senior Financial Aid Director will contact Ms. ****** to address any further concerns regarding the STRF fee, her program costs, or financial aid.
  

  Customer response

  10/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes I have received the aid but what I still don't understand is why at before enrollment I was not told about the ********** payment. Why after already started classes I was told to sign a document but it had the wrong dates and then the same day I signed it I was the deadline to withdraw, that was unfair to me. I was not told that I do have better options in a ********** school. I believe that when a student enrollees in a school they should be able to see all their charges at the beginning. Another thing I have 2 different tution amounts..What is my cost and why was I was not told from the beginning about this... thank you and yes everyone is nice and very helpful... Especially Nikita and Ryan also thanks to Cheryl for her help... 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  09/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am a new student and most of the process has been a nightmare. I did everything on time and I couldn't get into orientation for quite some time after I received an email saying I could log in then. My advisor said I had to do a phone call which I did. I explained to her multiple times orientation wasn't showing up. My portal looked nothing like it should save I was clearly having technical issues within my account. I ended up having to call technical support myself to get help because my advisor just kept saying oh it'll be on Monday then Monday came and it was oh something's wrong ???? Reaching anyone is a nightmare. I sent in my pic for my student ID weeks ago and they haven't processed that yet! I told my admissions advisor I needed the student ID as soon as possible on multiple occasions and it's been weeks! I'm concerned my financial aid stipend is going to take forever but we shall see. It's a shame because I enjoy these classes!! I think the teaching staff is amazing there problem is in admissions. I didn't even get my entrance call even though I confirmed with them multiple times. I gave my admissions advisor both my cell and landline number and I never heard from anybody. It's truly concerning because I'm a truly dedicated student who wants to be here but for a school that's supposed to make their online students feel as if they are on campus y'all are lacking!! I don't want to leave post because I do love the system and classes. Can someone please send my student ID my admissions advisor was ineffective a majority of the time she was unable to give me a solid response to any questions or concerns! I'm really hopeful now that I'm out of admissions I will have an advisor that gives a damn about their students because my admissions advisor clearly would make little effort to fix anything unless she absolutely has to. I don't like to complain but I need my student ID to go in store and buy an upgraded laptop and I also need it for proof of admission.

  

  Business response

  09/25/2023

  Thank you for providing Post University (Post) with the opportunity to review ******* *******’ concerns regarding her experience during the admissions process and her ******* ******* *** *****.  We are thrilled to hear that Ms. ******* is enjoying her coursework at Post.

  We escalated Ms. *******' Concerns to the Director of First Year Retention.  The Director contacted Ms. ******* to discuss her concerns and provide a resolution to the outstanding concerns.  The Director immediately expedited Ms. *******’ request to receive her ID.  Additionally, the Director assigned Ms. ******* with her new academic advisor, who will continue to work with her on any questions or concerns. The Director ensured that Ms. ******* was able to access her orientation and coursework successfully.

  We share in Ms. *******’ enthusiasm to pursue her program, and we wish her much success as she moves forward in completing her degree.  If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at *******************************************************************************. This is in place to ensure that students have Post University resources available to escalate questions and concerns.  

  Customer response

  09/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Once I was able to get in touch with someone they fixed all my issues and concerns. My student ID arrived in no time at all and I received my financial aid refund in a timely manner. I am much happier with the service at Post University. This truly was an issue with a single advisor. Once I found out who my new advisors were everything has gone smoothly. Thank you Post!
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  07/26/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Advertising phone calls are non -stop. I do NOT wish to be contacted from this organization in any form. They have been blocked but are still able to leave multiple voicemails daily. There is no obvious way to stop them, I have no interest in doing business with Post University under any circumstances.

  

  Business response

  08/04/2023

  Thank you for providing Post University (Post) with the opportunity to respond to this request.  Upon receiving a request to cease contact, Post University removed the requestor’s contact information from our system.  Therefore, we have fulfilled this request and no additional calls will be made.  

• Initial Complaint

  07/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Middle of 22 into 23 yr it was bad for me because of slander and corrupt employers and post University didn't help. Neuropathy ended my driving career and I meeded something to replace it that I was good at and post promised me FA and part time online college..but promises of money and and aid never happened and it costs me house and others things. Post denied everything but they lied to wrong student.. I was promised financial aid of 6745.00 and I only received 945.00 and they very quickly kept it for tuition and equipment. I had other loans for that. They burned bad and I lost everything but my marriage.thank u

  

  Business response

  07/19/2023

  Thank you for providing Post University (Post) with the opportunity to review ****** *****’s concerns regarding his Federal Student Aid (***). We encourage Mr. ***** to reach out to the Director of Financial Aid to have a conversation and better understand the requirements which Post University is held to by the US Department of Education. 
  Mr. ***** began his enrollment at Post University on May 1, 2023, in Post’s Accelerated Degree Program (ADP).  Courses in the ADP Program are offered in 8-week terms. Students receive *** funds based on their enrollment in each payment period. A payment period is comprised of two consecutive 8-week terms. Federal guidelines require schools to disburse funds in substantially equal installments, and no installment may exceed one-half of the loan. Post disburses funds twice per payment period at the beginning of each 8-week term in equal installments based on a student’s enrollment.
  
  In his communication, Mr. ***** indicated that he was promised financial aid of $6,745 and only received $945. Following receipt of Mr. *****’s communication, Post reviewed Mr. *****’s financial aid eligibility.  For Mr. *****’s first 8-week term (for which he registered for 6 credits), his tuition, fees and laptop purchase totaled $2,329.  Mr. ***** attended 3 of his 6 registered credits in his first 8-week term. Based on his half-time enrollment in the payment period, Mr. ***** was eligible to receive his first installment of *** funds of $3,276 for his first 8-week term.  Post disbursed the funds and applied them to the charges of $2,329, leaving a credit of $947 which Post disbursed to Mr. ***** in the form of stipends in the amount of $22 on May 26th and $925 on June 6th. 

  Post’s records show that on May 16, 2023, Mr. ***** contacted his Financial Aid Advisor (FAA) and stated that he needed to know if the financial aid would work like it did for him (years ago at another institution) when he received a total of $6745 all at once.  On May 17, 2023, in response to his request, Mr. *****’s FAA provided him with a detailed communication breaking down all of the charges and *** funding, including the $947 credit for the term which would be issued as stipend funds, due to receiving *** funding of $3,276 to be applied to charges of $2,329.  The information was provided to ensure that Mr. ***** understood the timing, amounts, and application of his funding to his ledger. In the communication, his FAA also reiterated that for the ADP program for which he registered, *** funding is disbursed every 8-weeks in each term in which he is enrolled.  Post provided the above information to Mr. ***** and did not promise any amount beyond that which is detailed above to Mr. *****.

  In his complaint, Mr. ***** stated that he had other loans to pay his educational charges however no other fund sources were disclosed by Mr. ***** to his FAA.  Mr. *****’s financial aid was processed and disbursed in alignment with what was outlined to Mr. ***** by the FAA.

  Post’s review of Mr. *****’s activity showed that we disbursed his *** funds in accordance with federal guidelines and Post’s disbursement policies.

• Initial Complaint

  06/07/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I attended Post University back in 2015. I completed what classes I was told to complete in order to obtain my certificate. I’m 2017 I received a phone call from them threatening to send me to collections because I owed them money. It was the first I’ve heard of this issue and I told them so. They said they’d get back to me. They did not until a second threat to collections came. I then said I needed to speak to a manager. The manager set up a payment plan but would only do 3 months at a time with me. I always had to reach out to him to renew the plan. I finally got to speak to someone else after I got tired of chasing these people just to pay them, and that person set me up for automatic payments. They then took an unauthorized charge out of my account, causing me to be locked out of my account for a few days due to the report of the unauthorized charge. I immediately canceled the automatic payments and mailed checks. When the pandemic happened I called and stated that I could not pay at the time due to being laid off from my job. I did mail checks when I could pay, but I not once received any kind of statement from them. It’s been 2 years since I’ve heard from them and again they are threatening to send me to collections saying they repeatedly tried contacting me, despite my not hearing a word from them in 2 years and having no idea how much was left of my balance. I am no longer a student and don’t have access to their student portal. I shouldn’t need to access that because I should be receiving invoices if they are requiring payment and receipts for the checks I’ve mailed that I’ve not once ever received. This university is absolutely despicable in the way they handle things and give absolutely no communication other than threatening. I’d almost rather deal with collections, at least I’d know where I stand with them.

  

  Business response

  06/09/2023

  Thank you for providing Post University (Post) with the opportunity to review ******* *********** concerns. Ms. ********* graduated from Post on June 25, 2017. At the time of her graduation, Ms. ********* had an outstanding balance owed to the University of $1,850.  Ms. ********* made 11 payments totaling $490 with the last payment on June 16, 2021. Her account currently reflects a balance owed of $1,360.

  Our goal is to provide excellent customer service and we regret that Ms. ********* has experienced repayment issues.  We would appreciate the opportunity to review any communications with her that she has received to ensure that we address all areas of concern. Our Student Accounts Supervisor will be able to provide copies of her ledger activity including the payments she has made to date and to answer her questions. Ms. ********* can call the Associate Director of Student Accounts at ###-###-####.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  It’s not really a complaint but I received 4 different emails stating that there was an amount posted to my account and created a balance which would be disbursed. I asked my financial advisor and the only explanation he could provide was that my account was charged. I’m confused about this…

  

  Business response

  06/07/2023

  Thank you for providing Post University (Post) with the opportunity to review ******** ******’ concerns regarding her disbursements and the communications she received from Post.
  

  Post understands that the financial aid process may be complicated. Each student is assigned to work with a Financial Aid Advisor to assist with questions.  If the student needs further information, we courage them to speak with a supervisor for further clarification. If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns. 

  A member of our Financial Aid team will reach out to Ms. ****** to discuss her options to continue. We wish Ms. ****** success as she pursues her educational goals, and we encourage her to contact us using the University resources if she has any questions in the future.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to post last year and when it comes to disbursements would only get 531.00 took out loans and was granted all grants. Some would say my money was taken out of my loans and as well of my grants. With that being said I decided to withdrawal my post. Did all the right steps. As I was enrolled in a different school and because if post my student aide would not be posted to my other school.for this term have to pay out of pocket 3500. I would reach out to the staff and no-one would get back to me. I.honestly think they are taking the students finical aid and keeping it.

  

  Business response

  06/05/2023

  Thank you for providing Post University (Post) with the opportunity to review **** ***** *******’s concerns regarding her Federal Student Aid (FSA). Ms. ******* stated that she only received $531 from her loan and grant disbursements. Ms. ******* decided to withdraw and enroll at a new school and could not receive aid at her new school because her aid was applied to her account at Post. We reviewed Ms. ********* enrollment, ledger, and Federal Student Aid disbursements to explain the fund activity.
  Ms. ******* first enrolled in Post University beginning June 27, 2022 in the Accelerated Degree Program (ADP).  Courses in the ADP Program are offered in 8-week terms and a student is charged course tuition and receives FSA funding after the start of each term.  In Ms. ********* most recent term which began March 6, 2023, she enrolled in 6 credits and was charged $599 per credit or $3,594 plus $50 for the technology fee totaling $3,644 in charges. Ms. ******* received a total of $4,175 in FSA funding which includes Federal Pell and SEOG grants and Direct Loans. We applied her FSA funds to her charges after which her account reflected a credit of $531.  We issued the credit to Ms. ******* in the form of a stipend.
  During the term on April 17, 2023, Ms. ******* officially withdrew after which the Registrar’s Office notified Ms. ******* by email to confirm that Post processed her withdrawal in accordance with her request.  When Ms. ******* notified Post of her withdrawal, the University was required to recalculate her eligibility for funding based on the number of days she attended in the term.  As a result of this calculation, the University was required by federal regulation to return a portion of the aid she used to pay for her tuition.  We returned $2,525 to the federal government, according to their requirements.  This action resulted in Ms. ******* owing a balance to Post of $2,525.  On April 25, 2023, a Financial Solutions Advocate contacted Ms. ******* by email to arrange a payment for the balance and to offer assistance. On April 26, 2023, the Student Accounts team sent an email to provide additional contact information to discuss the account activity and balance options.  We do not have record that Ms. ******* responded to these communications.
  A member of our Financial Aid team will reach out to Ms. ******* to discuss her questions. If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns. 
  We wish Ms. ******* success as she pursues her educational goals, and we encourage her to contact us using the University resources if she has any questions in the future.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Told owe post amount of $431. Unable to continue education and can gather my frustration . No amount was disbursed in April of 2023. The terms and credits told received are inaccurate.

  

  Business response

  06/05/2023

  Thank you for providing Post University (Post) with the opportunity to review **** ****** concerns regarding her Federal Student Aid (FSA). Ms. ***** stated that she owes Post $431 and is unable to continue her education. We reviewed Ms. ******s enrollment, ledger, and Federal Student Aid disbursements to ensure the accuracy of her funding activity.
  Ms. ***** first enrolled in Post University beginning August 29, 2022 in the Accelerated Degree Program (ADP).  Courses in the ADP Program are offered in 8-week terms with each payment period comprised of two consecutive 8-week terms.  Students are charged course tuition and receive FSA funding after the start of each term. Students must be enrolled at least half-time during the payment period to receive Federal Student Loans. If a student withdraws or does not complete the scheduled days in the payment period comprised of two consecutive 8-week terms, Regulatory Guidelines require schools to recalculate the student’s eligibility for any funds received during the period.
  Ms. ****** most recent payment period spanned January 9, 2023 to April 30, 2023. In the first 8-week term of the payment period, she enrolled in 3 credits and was charged $599 per credit or $1,797 plus $140 for the technology and electronic course materials fees totaling $1,937 in charges. Ms. ***** received a total of $3,213 in FSA funding which includes Federal Pell grants and Direct Loans. We applied her FSA funds to her charges after which her account reflected a credit of $1,276.  We issued the credit to Ms. ***** in the form of a stipend on January 27, 2023.
  During the second 8-week term of the payment period beginning March 6, 2023, our records show that Ms. ***** did not participate and as a result, Post withdrew her from the course.  As Ms. ***** did not participate, her ledger was not charged for her registered course, and we did not disburse any funds during that term.  The University was required to recalculate her eligibility for funding based on the number of days she attended in the initial term.  As a result of this calculation, the University was required by federal regulation to return a portion of the aid she used to pay for her tuition.  We returned $431 to the federal government, according to their requirements.  This action resulted in Ms. ***** owing a balance to Post of $431.  
  A member of our Financial Aid team will reach out to Ms. ***** to discuss her options to continue. If at any time a student has a concern, we encourage them to refer to our Student Complaints process as published on our website at ******************************************************************************** This is in place to ensure that students have Post University resources available to escalate questions and concerns. 
  We wish Ms. ***** success as she pursues her educational goals, and we encourage her to contact us using the University resources if she has any questions in the future.

  Customer response

  06/07/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  II have been in contact with Mohela. There has been no return on my loans from Post University. In fact, they informed me that there would not be as they don't even have in repayment.
  Sincerely,
  
  **** *****

  

  Business response

  06/09/2023

  Thank you for providing Post University (Post) with the opportunity to review **** ****** additional concerns regarding her Federal Student Aid (FSA). Post’s Senior Director of Financial Aid has made several attempts to contact Ms. ***** at the phone number listed in our system records.  We encourage Ms. ***** to contact the Senior Director of Financial Aid who can review her account activity resolve her concerns.

  Customer response

  06/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩