Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3rd I also enrolled at post University first time. Student didn't really know much about anything. Totally. Was mis led by post with the whole financial aid. They kept all the money. However, I did fill out a ******** defense complain and I suggest everybody else do that. Also because the people that don't say nothing. The school doesn't get held responsible In 9 weeks that I had attended that school, they kept $16300 that the government had given them.I only received $950 out of all that my bar or defense claim is still being reviewed.I suggest everybody else though fill out one of them.It's on your financial aid app

  

  Business Response

  Date: 08/28/2025

  Thank you for providing Post University (Post) with the
  opportunity to review this student’s concerns regarding the financial aid
  process, their funding, and the escalation process.

  For student privacy reasons, we are unable to provide a detailed
  response specific to the student in this forum, but we are providing a
  description of the financial aid process below. 
  We are happy to further discuss the student’s account with them directly.  The student may contact the Director of
  Financial Aid to address any additional questions or concerns.

  Students who apply for Federal Student Aid receive an
  estimate of their award covering enrollment for the entire academic year, which
  consists of four consecutive 8-week terms. Tuition and fees are charged at the
  start of each 8-week term based on the program and enrollment level, as
  published in the catalog.

  Post disburses financial aid funds after the start of each
  8-week term once the student’s participation in all coursework has been
  confirmed. These funds are applied to tuition and fees, and any remaining
  excess is issued to the student in the form of a stipend.

  In this case, we have reviewed the file and disbursements
  associated with the student’s academic activity, and all applicable policies
  and regulations were followed.

  To help students understand their financial aid and account
  activity, each student is assigned a dedicated Financial Aid Advisor. The
  Financial Aid Advisors are the primary and most effective resources for
  resolving questions related to funding and ledger activity.  Students can also review their award and
  account details in their student portal. If, after speaking with their
  Financial Aid Advisor, the student has unresolved questions, they may speak
  with a manager.

  If the student is unable to resolve the matter by speaking
  with their Financial Aid Advisor or the advisor’s manager, we encourage the
  student to refer to our Student Complaints process as published on our website
  at
  *******************************************************************************.
  This is in place to ensure that students have Post University resources available
  to escalate questions and concerns to Post leadership for a swift and thorough
  resolution.  

  
  

  Customer Answer

  Date: 08/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *********

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted my advisor about withdrawing from courses due to my financial situation. I have not heard from Jen H******** since I sent the email. I would like all the federal funding that was taken from me refunding back to the department because the assistance that I’ve received is trash and the course that I’ve taken so far didn’t have anything to do with what I applied for. I’ve tried multiple time with this college and it just seem like they are taking more money than they should.

  

  Business Response

  Date: 08/15/2025

  Thank you for providing Post University (Post) with the
  opportunity to review this student’s complaint. The student indicated they have
  not been able to speak with Post regarding their enrollment status and funding.

  Representatives from multiple departments at Post have
  attempted to contact the student regarding their financial aid and academic
  support needs. Both the Assistant Director of Academic Success & Retention
  and the Assistant Director of Financial Aid have reached out using the contact
  information on record, via phone and email, as documented in our system. As
  they are unable to reach the student, we request that the student contact their
  advisor at Post either by email at ****************************,
  or by phone at ###-###-####.

  We recommend that students regularly check their official
  student email for important updates and promptly notify the school of any
  changes to their contact information. We encourage this student to contact Post
  as soon as possible so we may resolve outstanding issues and ensure continued
  support.
  

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to apply for this school and was immediately contacted over a dozen times. I accepted and was thrown into two classes that I was not told about previously. In fact, I wasn’t told anything about my schedule, courses or the cost. They immediately enrolled me and then didn’t respond. I uploaded my transcript and again, no one responded. I had to email over 4 times and call twice. All of a suddenly it was “oh yeah we’ll adjust your classes”. They gave me two classes. Again, NO advisor or anyone reached out to explain anything to me. I had no idea when classes finished, when the deadline to drop out was. They never informed me on anything.
  
  I reached out to several advisors, financial advisors, even to admissions. I emailed my teacher and NO ONE RESPONDED FOR AN ENTIRE WEEK. I immediately filed for withdrawal as something was amiss. My withdrawal was filed on Friday and I emailed and texted every contact I possibly could about this; no one responded. Come Monday, they took my ******* **** grant and charged me $3K for two classes I knew nothing about and was not made aware that I’d be charged anything. They stole $400 from the **** *****.
  
  I have screenshots, texts and emails as proof of all of this: dated as well of EVERYONE I ever emailed if they want to start a suit. I want the $3K revoked and the $400 they stole refunded to the Dept of Education as it should have been. These people are thieving monsters that pray on folks trying to better their lives.
  
  I also see that they charge everyone $3K regardless of the amount of classes or length. I never informed admissions part time or full time, never discussed any schedule or what I’d be doing. They enrolled me without a thought to steal the **** *****.

  Customer Answer

  Date: 03/18/2025

  They called to tell me I owe money and nothing else. They are not trying to fix the problem. 

  

  Business Response

  Date: 04/01/2025

  Thank you for providing Post University (Post) with the
  opportunity to review this student’s concerns regarding their recent enrollment
  at Post.
  Our records show that the student applied to Post on March
  3, 2025, for the term beginning on March 3, 2025.  The student was given credentials to access
  the student portal on March 6, 2024. When the student spoke with Post
  representatives on March 6, 2025, requesting assistance to access the student
  portal, the representative provided additional information to the student to
  assist but also notified the student of their work schedule and that they would
  not be available on March 7, 2025, or March 8, 2025. The representative
  recommended that the student call with any questions, as other representatives
  would be available if the student needed additional assistance.
  On March 10, 2025, the student contacted a representative to
  discuss their transcript evaluation. The student then spoke with a
  representative on March 14, 2025, when the transcript evaluation was complete,
  and the student indicated during that phone call that they had no further
  questions. The student then withdrew later that same day, on March 14, 2025,
  The Tuition Refund Policy is published in the Post
  University’s (Post) Catalog which is available on Post’s website, and which is
  acknowledged by the student in the application process. The Tuition Refund
  policy states that “Students who participate in or attend a course beyond the
  add/drop period will be charged for the entire course.” Students who drop
  courses by the end of the published period do not incur course charges.  
  If a student participates in coursework but does not
  complete all of the scheduled days in the term, as required by applicable
  federal regulations, Post performs a Return to Title IV (R2T4) review of the
  student’s eligibility, given their lack of completion of the course(s). In this
  instance, the required calculation showed that the student was only eligible
  for a small portion of funding for which the student originally requested, and
  which Post applied to eligible tuition and fees for the courses in which the
  student participated (as permitted by regulatory guidelines).
  Although Post performed all financial aid activities within
  regulatory guidelines, as a one-time courtesy, Post has returned the student’s
  federal student aid funding to the **** ********** ** ********* and has removed
  the student’s balance due to Post.
  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

  Customer Answer

  Date: 04/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  In the long winded description of dates, you missed the fact that I did not have access to anything until March 7th: the very day I would have had to unenroll if I didn’t want to be charged. Again, no representative ever explained when the last day of anything would be. Leeann immediately enrolled me and threw me to the wolves to make her commission. March 14th, which I already gave screenshots of everything, I did in fact speak to someone. I had to contact the school to even get someone to look at my transcript which I had sent a week before. The only thing Leeann pushed was for me to fill out my *****, she didn’t look at my transcript and wasn’t even aware of what credits or classes I did before even though this was a TRANSFER.

  How any of that sounds normal to you is absurd. You don’t look at transcripts or credits, but rather immediately accept students to enroll into programs they aren’t informed about. Now you’re trying to screw me over. If I enrolled on March 3rd, why didn’t anyone inform me of last day to cancel classes when (March 7th) that was the first day I had access to anything. 

  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 04/10/2025

  Thank you for providing Post University (Post) with the
  opportunity to review this student’s additional concerns regarding their recent
  enrollment at Post.

  Post publishes all its policies both throughout the website
  and within the catalog. All resources are available for students to access at
  their convenience. We provide this support in addition to staff support, to
  ensure students have access to multiple resources as they make the decision to
  pursue their education.

  If a student has concerns that cannot be resolved with their
  advisor, we encourage them to speak with a supervisor. If the student is unable
  to resolve the matter with a supervisor, we encourage the student to refer to
  our Student Complaints process as published on our website at *******************************************************************************.
  Post has this internal escalation process in place to ensure students are able
  to work with a representative to resolve their concerns.

  We recognize that although this student did participate in
  coursework, they had concerns that were unresolved. As we stated in our prior
  response, we have already returned the student’s funding to the **** ********** ** *********, and we have removed any balance due to Post.

  We wish this student success in the future as they pursue
  their educational journey.

  Customer Answer

  Date: 04/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:02/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in Post as part of the Early College High School. I have an IEP and was told there are accommodations at Post as well to help me succeed as I have autism and it takes me a little longer to process and complete things. The continuous safety issues at the school left my mental health struggling and I changed to homeschool. I started taking online classes. Since then there's been nothing but problems. I registered early and was put in the wrong section. That got cleared up Wed. and I started Literature and Comp with ******* ********. The second week I got removed for no reason and had no access to books anymore. I called and they kept saying since I'm high school they can't see or help me. One lady put in a ticket. Once fixed I was back enrolled however ******* gave me a zero. I sent him an email. For 6 days no answer. I followed up he said he's not getting them. I asked my advisor to reforward. He opened week 2 and when trying to catch up I rushed and failed an assignment. I focused on the current work until the week there was no paper and made up the missed assignment. The teacher refused to accept it. I reached out to Kayla and got no response. My mom followed up and Kayla said she was busy but she'd send an email. No email was sent I sent an email to follow up. Ten days later she responds saying did I hear back. I told her no and still no help for almost 3 weeks. It's now been 8 weeks trying to resolve one simple issue.

  

  Business Response

  Date: 03/16/2025

  Thank you for providing Post University with the opportunity
  to review this student’s concerns. A Post University representative is actively
  working with the student to resolve their concerns. If students have any
  questions about their activity or would like additional information, they may discuss
  their questions with their advisor or the advisor’s manager.

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

  Customer Answer

  Date: 03/17/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the only Post Rep who has reached out to me is Christopher M******* and he further confirms the confusion with my account. He advised he works direct bill and was trying to collect from the high school. I informed him my mom made a payment and about this issue for Literature and Composition then proceeded to send me a screenshot of a list of classes I took. He is not an academic advisor had no knowledge of this issue and wasn't able to do anything but ask for money. Chad M****** is also on the emails I sent on February 11th asking for help and I didn't hear from either. In fact I didn't even get help registering. The only help you can get is if Post wants money.
  
  
  
  Sincerely,
  
  
  
  ******* *****

  

  Business Response

  Date: 04/01/2025

  We have
  made several attempts to reach the student by both phone and email regarding
  this matter, and will continue to try to connect with the student. To assist
  with resolution, we encourage the student to contact their advisor and provide
  the most convenient method and time for the advisor to communicate with them.

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to Post after much encouragement from text messages.I explained I had a few credits completed but was not able to acquire because Financial aid had run out . However with this in mind I was encouraged to just put in my application anyways and apply for financial aid both which I did. A Few weeks later I received my approval to start classes and was given my sign in instructions October 24 which was mid semester but I did cover my work from this point . This was 3 days before add/drop but as I saw no issues I continued on and retrieved transcripts thinking this would help me finish faster . Well October 30 I called in to make sure my financial aid was enough to cover classes as I am still disabled and was told I would need a Drs note clearing me from my disability because of a Previous TPD. I promptly withdrew when hearing this because My disability is lifelong permanent and this would have been in my application so why wasn’t I told about this when I applied for ***** or Post University? Now for 6 days of classes I’m being charged the full term of over $3300 on a $1148 monthly disability check I can’t possibly pay when I started classes 3 days before the add/drop and I don’t think any of this is fair! I’m not asking to be allowed to finish I understand the policy but when I called to discuss this with Financial Aid I was only given a repayment plan of $282 a month which is just as bad on the little I have available and in the matter of decency I think asking me to pay for an entire term in light of things that are out of my control I.e Disability is unfair as they knew I was disabled and I’m almost sure they also knew of the TPD before admitting me as I had sent that information weeks before being approved. Please please make this right . I am a single mother who is not only disabled but Caring for a disabled child on a Very fixed income. Below you will see the date I received my sign in credentials (10/24) and my official withdrawal date

  

  Business Response

  Date: 11/19/2024

  We appreciate the opportunity to review the student’s
  concerns regarding their course charges and withdrawal from the university.

  The Tuition Refund Policy is published in the Post
  University’s (Post) Catalog which is available on Post’s website. This policy
  states that “Students who participate in or attend a course beyond the add/drop
  period will be charged for the entire course.” Students who drop courses by the
  end of the published period do not incur course charges.  

  We will have a representative contact this student to
  discuss a resolution.

  At any time, if a student has a question regarding their
  account, we encourage the student to work with a representative to resolve the
  matter. If they have unresolved questions, they may speak with a manager.
  If the student is unable to resolve the matter, we encourage
  the student to refer to our Student Complaints process as published on our
  website at
  ******************************************************************************/.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

  Customer Answer

  Date: 11/20/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is not knowing if I have enough money from my **** grant I received in the beginning of when I first started with post to cover my classes. I can’t afford to pay out of pocket for my remaining classes with post university. I need to know if they’re taking my money from my **** grant. A lot of students are having this issue.

  

  Business Response

  Date: 10/31/2024

  We appreciate the opportunity to review the student’s
  concerns regarding their **** Grant funding and payments.

  In order to ensure a positive personal experience, each
  student is assigned a dedicated Financial Aid Advisor who can assist with funding
  questions and support for course enrollment planning based on available funding
  options.  Students can review their award
  and account activity in their student portal.

  Post University adheres to all regulatory requirements for
  administering Federal Student Aid funds. At any time, if a student has a
  question regarding their account, we encourage the student to work with their
  Financial Aid Advisor to resolve the matter. If they have unresolved questions,
  they may speak with a manager.

  If the student is unable to resolve the matter, we encourage
  the student to refer to our Student Complaints process as published on our
  website at
  *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told only after a year that I no longer have funding when I started I had plenty of funding. I also was getting charged more than other students.

  

  Business Response

  Date: 11/01/2024

  We appreciate the opportunity to review the student’s
  concerns regarding their funding.

  *** **** ********** ** ********* limits the amount of
  funding a student may borrow each year, referred to as annual loan limits, and
  the amount of funding a student may borrow across their lifetime, referred to
  as aggregate loan limits. These funds are applied to eligible tuition and fee
  charges as students enroll each term. For those transferring from other
  institutions or changing degree programs, their lifetime borrowing capacity may
  be partially utilized before they start, leading to a quicker depletion of
  available funds.

  To ensure that students understand their eligibility and fund
  activity, each student is assigned a dedicated Financial Aid Advisor who can
  assist with funding and account questions. 
  Students can review their award and account activity in their student
  portal. All tuition and fee charges for programs are listed on Post
  University’s website and are applied as stated, in accordance with each
  student’s program.

  At any time, if a student has a question regarding their
  account, we encourage the student to work with their Financial Aid Advisor to
  resolve the matter. If they have unresolved questions, they may speak with a
  manager.
  If the student is unable to resolve the matter,
  we encourage the student to refer to our Student Complaints process as
  published on our website at
  ******************************************************************************/.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attending Post University since October 2022 with no issue with receiving stipends, however, upon changing my last name after getting married, Post automatically made changes to my 23-24 ***** form causing the information to be wrong as of date of filing. We attempted 12 times to edit it online, however, US dept of education finally sent out a paper ***. I recieved an email for my offer letter Thursday and upon inquiry I was told it was a mistake and they still do not have my loans. Furthermore, financial aid says that Post should be advocating for my loans however I have gone to the top of the financial department concerning this and still they say my loans are being held. I have an $8,000 balance affecting my transfer and all my extra curricular activities are now being individualized and my time here no matter the help I put in or the straight As I earn,the staff treats you differently because they know you are stuck. Someone please look into this financial department. They were charged in 2018 for the advisors stealing stipends, so what makes people think it will not happen again. I am paying these loans back, so I should be able to spend my stipend when I want. I have to buy my sons school supplies and mine with the little I make from self employment because Post refuses to repair something as simple as the changing of a last name which I reported before I got married and again right after. I had plans for those two payments this summer and I let my family down. Not because I did not do the work, but seemingly someone else needed it for their summer vacation worse. There is definetly something going on with our money and I hope someone sees fit to look into it. Furthermore, if you appreciate your freedom of speech, find another school to attend. Thank you.

  Customer Answer

  Date: 07/26/2024

  Problem has been resolved.

  Customer Answer

  Date: 07/30/2024

  I am writing to express my concerns about the management of my financial aid and the resulting financial burden I have faced. Since enrolling at Post University in October 2022, I have experienced several issues with the processing of my financial aid applications for the academic years 2023-2024 and 2024-2025. Despite assurances that my stipend would be processed after updating my Paper ***, I have been notified that I will not receive any stipend until my application for the 2024-2025 academic year is updated. This situation has caused significant financial strain, as I had informed my family that we could move forward with neces***y expenses based on the anticipated funds. Additionally, both Nelnet and the ********** ** ********* have suggested that there may have been negligence by Post University in handling my case. It seems my account has been billed in 2023 for tuition at a higher rate than agreed upon until just a month ago, leading to unexpected debt and the use of loans meant for my education. I urgently request a comprehensive review of my financial aid processing and a clear explanation of the charges to my account. It is crucial that we address these issues swiftly to avoid further financial difficulty and to ensure that I can pursue my education without excessive stress. Thank you for your prompt attention to this matter. I anticipate a swift response and a resolution that aligns with Post University's commitment to student support. Additionally, I would like to request an email address to send evidence that Post has misled me about my funds for five months. Post University's financial office has refused to collaborate with the ********** ** ********* or Nelnet to resolve this issue, and I discovered today that Post applied all my funds to their balance on my account instead of correctly allocating them. Something needs to be done to rectify this situation.

  **** **** ******* ******* **************************

  

  Business Response

  Date: 08/12/2024

  We appreciate the opportunity to review the student’s concerns regarding their financial aid and difficulties in completing the **** *********** *** ******* ******* *** (*****).
  The U.S. ********** ** ********* has updated the *****, including changes to the questions and requirements for students and/or contributors providing information. These updates can create new challenges for students to complete the process. While the University is committed to processing financial aid efficiently, many delays this year are related to issues with the new ***** rollout by the U.S. ********** ** *********, which included technical glitches and delayed release of the application form itself. These issues are not yet generally resolved, so we are working to assist our students on an individual basis.

  Post University adheres to all regulatory requirements for administering ******* ******* *** funds. If the ***** cannot be processed by the U.S. ********** ** *********, a Post representative is available to assist the student in resolving the issue. However, the student also has the option to resolve it directly through the *** Helpline. Post must ensure that all ***** information is accurate and complete before disbursing funds and cannot proceed until all issues are resolved.

  Because of the student’s experience, and with the student's permission, a Director, along with the student, spoke with a representative at the ******* ******* *** (***) Helpline to ensure the student received clarification of the issue, clear instructions on the resolution, and an expectation for the timing of the resolution. The student can decide whether to wait for the resolution or continue their coursework based on the U.S. ********** ** ********* *** processing times.

  Students and prospective students can find the most current information, including tuition and fees or all the university’s policies and resources on its website. If at any time a student has a concern, we encourage them to speak with a supervisor. If the student is unable to resolve the matter, we encourage the student to refer to our Student Complaints process as published on our website at *******************************************************************************. This is in place to ensure that students have Post University resources available to escalate questions and concerns.  
  

  
  

  Customer Answer

  Date: 08/12/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because although the financial team and Dean did reach out to me and record that meeting, I was told by The ********** ** ********* that my school should offer the extra funds from terms passed and they have offered a third of that money, since I decided to obtain my associates instead of my bachelors. I usually receive my tuition and about $803 in stipend every eight weeks. My last payment was in March. I am completing he second term that I received no pay for Friday, however, the director of finance reached out to me on Friday and told me that she was able to work out enough to pay the remaining balance of $421 on the account and deposit $569 into my account as stipend until after the 24-25 application is processed. The same issue was causing my 23-24 application to be held up over an edit made by the school and/or government suddenly mid loan package. This math is not mathing, and I would like to continue my education in the near future. I still believe this needs to be investigated. No funds were offered until the administration could not change my mind about not attending college until this problem is resolved, so my only other option was to obtain my associate and wait for a  resolution to this issue. Furthermore, why was I told I would receive at least a term and a half worth of stipend after the 23-24 app was edited and now they are claiming the same will be done when they receive the 24-25 application? There is definitely something going on. Post tuition increased by 5% then thousands of students loan packages begin not to disburse.
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 08/27/2024

  We appreciate the opportunity to review the student’s additional
  statement.

  Post University processes all student aid in compliance with regulatory
  requirements. For student privacy
  reasons, we are unable to provide a more detailed response in this forum, but
  we are happy to further discuss the student’s account with them.  The student may contact the Director of
  Financial Aid to address any additional questions or concerns. 

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2024 the school kept FAFSA funds and tried to get me, a low income student on welfare to pay before graduation. I should be graduating in November of 2024. I will also be filing a complaint Monday with FAFSA. My award letter in January of 2024 was $7000 and now they have not paid the stipend and asked me to pay the bill before graduation.

  

  Business Response

  Date: 07/29/2024

  We appreciate the opportunity to review the student’s
  concerns regarding payment for their account charges.

  The U.S. Department of Education limits the amount of
  funding a student may borrow each year, referred to as annual loan limits, and
  the amount of funding a student may borrow across their lifetime, referred to
  as aggregate loan limits. If the student's charges exceed the amount of funds
  they are eligible to receive, the Financial Aid Advisor will arrange a
  reasonable payment plan for the balance owed. Post offers reasonable options to
  students, so they are able to complete their educational degree. We will have a
  supervisor contact this student to discuss their concerns and options.

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

• Initial Complaint

  Date:07/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started school at Post University on August 28, 2023. According to my financial advisor I was approved for financial aid, **** ***** grant, and **** grant. Suddenly, I was dropped in December. They told me they dropped me because they could not find my transcript. I did well in all my classes, so I knew my grades could not be the reason I was dropped. I tried to call Post University to get clarification on what happened and why I have not received the remaining money left that was not spent, since I was dropped from taking classes. I called and spoke to a nice lady and she said the line were busy in financial aid. She took my information and put in a request for them to call me back. However, I have not received a call back. I have not received a letter to explain the situation. Nothing has been resolved regarding this matter. Please help me resolve this issue. Thank you for your time.

  

  Business Response

  Date: 07/24/2024

  Thank you for providing Post University (Post) with the
  opportunity to review the student’s concerns regarding their academic activity and
  funding. For student privacy reasons, we are unable to provide a detailed
  response in this forum.  We will,
  therefore, have a Director contact the student to discuss the academic activity
  and required documentation.

  If at any time a student has a concern, we encourage them to
  speak with a supervisor. If the student is unable to resolve the matter, we
  encourage the student to refer to our Student Complaints process as published
  on our website at *******************************************************************************.
  This is in place to ensure that students have Post University resources
  available to escalate questions and concerns.  

  

  Business Response

  Date: 08/12/2024

  Thank you for providing Post University (Post) with the opportunity to address the additional questions. The Associate Director of Financial Aid has made several attempts to contact the student using the contact information in the student’s record but has not yet been successful. We encourage the student to respond directly to this contact request so we may provide further assistance from this manager, who is familiar with the student’s case.

  Please be aware that schools must adhere to ***** requirements, which stipulate that a student’s information can only be shared with others if the student has given explicit consent.
  

  
  

  Customer Answer

  Date: 08/21/2024

  This complaint has not been resolved. I have not received an email, a call, or message from the school. 

  

  Business Response

  Date: 09/01/2024

  We appreciate the opportunity to review the student’s additional
  statement.

  Upon receiving the student's original statement, Post
  attempted to contact the student using the system contact information in the
  student's record but was not successful. We encouraged the student to respond
  directly to the attempts so we may provide further assistance.

  The student responded that they had not received any
  communication from Post. Both the Assistant Director and Associate Director of
  Financial Aid attempted to contact the student using the contact information of
  record but did not reach the student. The contacts were made by both phone and
  email on August 9, 2024, August 22, 2024, and on August 27, 2024.
  We recommend the student contact Post and ask to speak with
  a manager in the Financial Aid Department to verify their phone and email
  contact information, and to discuss their concerns.