Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Completed all required courses on 26 February 2023 for my Bachelor degree.
  On 9 March I sent an email asking how I obtain my degree. Response was vague with no personal name on email. Just “Best Graduation Team”
  5 April I asked again for a timeframe.
  Same vague response from “best graduation team”
  10 April I emailed again. Another vague response from the same team.
  25 April 2023. I call in and get a hold of Tabitha H********. Who tells me I am “pending dis enrollment” due to not taking any classes.
  There is a huge lack of communication or work ethic
  All I ask for is some information of a set date I can expect my bachelors degree or steps I need to take to order this.

  

  Business Response

  Date: 05/05/2023

  Thank
  you for providing Post University (Post) with an opportunity to review David
  Kelsey’s concerns regarding his program completion and graduation status.  We have reviewed his information and he is in
  a graduated status with an effective date of March 5, 2023.  We notified him of his conferral by email on
  April 26, 2023.  We apologize for any
  confusion and congratulate Mr. ****** on the completion of his degree. 

• Initial Complaint

  Date:04/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me several times a day and now texting me. I’ve never signed up nor shared my information with them, and there is no option to remove myself from their list.

  

  Business Response

  Date: 04/25/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ****** ******-**********’s concerns.  Ms. ******-********** stated that she was contacted several times but did not make an inquiry to Post.  Our records show that we received an inquiry for information on April 13, 2023, from someone who provided the phone number associated with Ms. ******-**********’s communication.

  Upon receiving this request to cease contact, we immediately removed the contact information from our system.  Therefore, no additional calls will be made to Ms. ******-**********.
  

  
  

  Customer Answer

  Date: 04/26/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******-**********

• Initial Complaint

  Date:04/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving several calls a day from Post University. I have never made an inquiry to Post University! I have a Masters Degree and have no need to transact any business with Post University. Please make these annoying calls stop!!!!!

  

  Business Response

  Date: 04/24/2023

  Thank you for providing Post University (Post) with the opportunity to respond to ****** ********* concerns.  ****** ******* stated that they did not make an inquiry to Post, and did not wish to be contacted any further.  Our records show that we received an inquiry for information for our Associate of Science program in Criminal Justice on March 16, 2023 from someone who provided the phone number associated with ****** ********* communication.

  Upon receiving this request to cease contact, we immediately removed the contact information from our system.  Therefore, no additional calls will be made to ****** *******.  
  

  
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The university says my refund has been disbursed and i have not recieved any disbursement from them this term im a single mother of three children and them causing this delay this term only is guna put us homeless every ither term was on time now this time its almost two weeks late please help

  

  Business Response

  Date: 04/04/2023

  Thank you for providing Post University (Post) with an
  opportunity to review ******** ********** concerns regarding receipt of her
  stipend.

  
  Our research of Ms. ********** activity shows that we posted
  a financial aid disbursement to her account on March 16, 2022.  Federal Regulations allow a school up to 14
  days to pay a Title IV credit balance to the student (or parent) following
  disbursement. We issued the stipend to Ms. ********** account on March 24,
  2023, 9 days after the disbursement.  In
  accordance with federal regulations, the funds were transferred to Ms.
  ********** personal account via ACH and were received posted to her personal
  account on March 27, 2023.

  
  As Ms. ******** has received her eligible funding per her
  request within the regulatory guidelines, this matter is resolved.

  
  Post University takes pride in providing exceptional
  customer service. We encourage students to contact us directly at any time if
  they should require assistance in resolving a concern.  We publish complaint resolution information
  on our website at ********************************************************************************

• Initial Complaint

  Date:02/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving a voicemail from Post University and I am no longer interested and don't have the money
  I want the phone calls to stop immediately

  

  Business Response

  Date: 02/24/2023

  Thank you for providing Post
  University (Post) with an opportunity to review ***** ***********’ concerns.  We reviewed her information, and our records
  show that we contacted her based on her inquiry to receive information about
  Post University.  Although Ms.
  *********** did not ask us not to contact her, based on her request to you, we
  will no longer contact her.

  Post University takes pride in providing exceptional
  customer service. We encourage students to contact us directly at any time if
  they should require assistance in resolving a concern.  We publish complaint resolution information
  on our website at ********************************************************************************

  Customer Answer

  Date: 02/24/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ***********

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled for one week at post university. I could not get any help from the teachers or any staff for that matter so I dropped well when I dropped they did not put it in the computer until it would’ve been too late for me to drop I think they give you six or 10 days and when the student advisor dropped me, he did it after the number of days so now they are refusing to give me my official transcripts And I cannot start school without my official transcripts. Even though I did not get a grade they’re still requesting my official transcripts and post university will not send them cause they say I owe them money I would not have owed them any money how they dropped me when I spoke with him on the phone which I have , the dates wrote down when I spoke with them and from the time I spoke with them and the time that they dropped me was two different times. They should’ve dropped me when I called him and asked him to drop me and I would not have this issue. I’m just trying to further my education and this is the only school stopping me from doing that , so what I would like is for them to transfer my official transcripts to Columbus State community college they said I had to reach out to the credit bureau. I’ve reached out to them numerous times no one has returned my call nor has anyone answered the phone and I was supposed to start school in January .

  

  Business Response

  Date: 02/22/2023

  Thank you for providing Post University (Post) with the opportunity to review ******* ********** concerns regarding her withdrawal from Post, financial obligation, and transcript request.

  Ms. ******** began her enrollment in the Accelerated Degree Program at Post on October 26, 2020, in two courses which spanned over an 8-week term.  She participated in each course but requested to withdraw on November 19, 2020, as noted within our system documentation on her dated form.  According to the Tuition Refunds policy, students may only receive a refund for online courses if they withdraw prior to the start of the term.

  Prior to her notification of withdrawal, we disbursed Ms. ********** Federal Student Aid (FSA) funding to her account and applied the funding to her charges. At that time, her funding exceeded her charges, and we issued a stipend to her in the amount of $220.  When Ms. ******** notified Post of her withdrawal, we processed a Return to Title IV (R2T4) calculation required by the Department of Education, to recalculate her eligibility for her FSA funds.  As a result of the calculation, we returned her FSA funding after which her account reflected a balance owed to Post.  We then made multiple attempts to resolve the balance, but Ms. ******** did not arrange for payment, and on March 4, 2022, we transferred her account to an external collection agency.  

  We were contacted by Ms. ******** on January 25, 2023, when she requested a copy of her transcript. We explained the account activity and we referred her to the collection agency to resolve the balance.

  While our review shows that we followed our policies in terms of applying tuition and fee charges based on her enrollment and participation, as a one-time courtesy we have removed the charges from Ms. ********** account, and we will issue a transcript to her new school.  She will be required to repay the funding we issued to her personal account in the form of a stipend in the amount of $220. 
  

  
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a new student at Post University I was promised that I was going to get a dispursement one week after class and another said I could get it up one week before class I'm currently in my 3rd week of class and still no money under the ***** it states if the student needs money for apartment or other school needs the money will be dispursed but post keeps giving me the run around and it's not fair I send them emails and they never answer

  

  Business Response

  Date: 02/10/2023

  Thank you for providing Post University (Post) with the
  opportunity to address ****** ******’s concerns regarding his ******* ******* *** (***) stipend.  In his statement, Mr.
  ****** claims that he expected to receive a disbursement.

  Mr. ****** began his enrollment at Post on January 9, 2023,
  pursuing a bachelor’s degree in the Accelerated Degree Program.  His Financial Aid Advisor (FAA) provided him
  with his award notification and reviewed this during a phone conversation on
  November 11, 2022. During the call, the FAA discussed the timing of his aid as
  a first-time borrower.  Mr. ****** is a
  first-time borrower, for which regulations restrict disbursements of the first
  installment of Direct Loan funds for first-year, first-time borrowers until 30
  calendar days after the program of study begins. 

  After classes began, we confirmed Mr. ******’s participation
  and disbursed his **** funds on February 1, 2023, meaning the funds were
  applied to his account balance.  Mr.
  ****** reached out to his FAA on February 2, 2023 to discuss his concerns about
  his funding. His FAA responded the next day on February 3, 2023 and advised him
  that the grant did not create a credit, and he should expect to receive a loan
  disbursement to his account after February 9, 2023, the 30th day
  after the start of his program.   

  Prior to his 30th day of enrollment, however, Mr. ******
  ceased participation in his classes and the University canceled his enrollment
  along with his account charges.  Because
  he is not enrolled in the university, he is not eligible to receive the federal
  loans.  We returned Mr. ******’s ****
  Grant funding to the Department of Education, and he does not owe a balance to
  the University.  We do not have any funds
  on his account for which we could issue a credit.

  Mr. ******’s FAA has made several attempts to
  contact him by email but was unable to connect with him.  We encourage Mr. ****** to contact us so we
  can address his concerns.

  Customer Answer

  Date: 02/12/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 02/13/2023

  Okay here's the deal back in November they told me the first week of class they would give me a disbursement okay then they told me that a week before class starts that would be January 2nd they were going to give me a disbursement class started on January 9th I did my classes for 3 weeks they still not allowed me to have my disbursement on studentid.gov it is stated that you're allowed to have your disbursement up to 14 days before class starts Post University withheld that they would not let me have my disbursement when I needed it and they should be held accountable for that and I am not the only student at Post University that is having the same issue

  

  Business Response

  Date: 02/24/2023

  Thank you for providing Post
  University (Post) with the opportunity to provide additional information to
  address Mr. ******’s concerns. Mr. ****** is a first-time borrower for which
  U.S. Department of Education’s ******* ******* *** regulations restrict the
  first installment of Direct Loan funds for first-year, first-time borrowers
  until 30 calendar days after the program of study begins.  We researched our system records, and we
  counseled Mr. ****** on this requirement on several occasions to ensure he
  understood the timing of his disbursements.

  
  We did not find any record in which
  we notified Mr. ****** that we would disburse his ******* ******* *** prior to
  the start of class.  Although a school
  may disburse funds ahead of the start of a term, it is Post’s policy, as
  published on our website within our ******* ******* *** information page at
  this link ****************************************************************, that “The disbursement of federal funds to students’
  accounts occurs upon the receipt and review of all necessary documents. The
  disbursement of funds typically occurs the second week of a semester or term
  after the end of the add/drop period and the active verification of
  participation in courses.”  This means
  that the earliest time during a term for which Post will disburse funds to any
  student’s ledger account is after the add/drop period, and after the student’s
  participation is verified.

  
  Based upon further review, we have
  confirmed that we scheduled Mr. ******’s disbursements in accordance with both
  Post’s policies and ******* ******* *** guidelines. 

  Customer Answer

  Date: 02/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current student at Post University. I have on 3 occassions emailed the school asking where the other half of my **** Grant was. Last month they disbursed roughly $1700 of my **** Grant of which for the term I was to receive roughly $3400. I assumed the rest would have been applied towards the rest of my tuition but it was not. My loans were applied to my tuition and I was sent $431. I took out the amount of loans I did because with the **** grant it would have allowed me to receive around $2000 disbursed to me after tuition was paid to pay my living costs while in school. Since half my **** grant disappeared and no one will answer me it seems they expect me to survive off of $431 every other month. The first term is over which means all the money from that term should have been disbursed to tuition and the rest to myself. I feel like i was scammed out of money I need to be able to pay my rent with so i have a place to live while getting an education. I feel like the students arent their main concern...more like the students money is. I would just like the money I was supposed to get so that I can continue my educational journey with Post. I do like the school but if they are scamming me out of money and a Federal Grant at that I may have to press charges and transfer to another school

  

  Business Response

  Date: 01/04/2023

  Thank you for providing Post University (Post) with the
  opportunity to review ****** ********’s concerns regarding her **** Grant disbursement. In her
  statement, Ms. ******** noted that Post University disbursed $1,700 in ****
  grant funding for her term when she expected $3,400.  Ms. ******** also anticipated that with both
  her **** and Federal Loan funds that she would receive a stipend of $2,000 but
  instead received a stipend of $431. As a result of her inquiry, we reviewed Ms.
  ********’s enrollment, award, and account activity. 

  
  Ms.
  ******** is enrolled in Post’s Accelerated Degree Program (ADP) in which
  students enroll in courses that span over an 8-week term. An academic year is
  comprised of four (4) consecutive 8-week terms.  Based on full-time enrollment with Post, Ms. ******** is eligible
  for a total maximum amount of $6,895 in **** grants and net Federal loan funds
  of $9,404 for her academic year.  These
  amounts are disbursed equally over the four (4) terms in amounts of $1,723 or
  $1,724 (dependent upon rounding) in **** grant funding and $2,351 in net
  Federal loans

  
  Ms. ******** therefore received the correct amount of funding in
  accordance with Federal Student Aid (FSA) requirements when she received $1,724
  in **** Grant funds and $2,351 in Federal Direct Loan funds, for a total of
  $4,075.  After applying the funding to
  her direct costs of tuition and fees in the amount of $3,644, Ms. ********’s
  account reflected excess funds in the amount of $431 which we issued to her in
  the form of a stipend. 

  
  Based on full-time enrollment, when Ms. ******** begins her next
  8-week term she will be eligible to receive a $1,723 disbursement of **** Grant
  funds and a net $2,351 disbursement of Federal Direct Loan funds.  We will issue a stipend to her at that time if
  her account reflects a credit. Ms. ******** will continue to receive her
  funding and stipends for the remainder of her academic year based on her
  enrollment level.

  
  At Post
  University, we take pride in providing a high-quality education and exceptional
  student support.  If at any time a
  student has an experience or concern and does not feel that it has been
  resolved satisfactorily with their assigned representative, they may follow the
  student complaint process published on our website.  Following receipt of Ms. ********’s
  communication, Post’s
  Director of Financial Aid attempted to contact her several times by phone and
  email but was unsuccessful.  The Director of Financial Aid also provided
  his contact information to Ms. ******** to ensure that she understands her
  financial aid disbursements and account activity.

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Post university
  So I have been in this school doing online school. They requested my financial aid and got it, and now there is a balance on my account that was supposed to be issued out to me, but still, I am waiting and have not received it. It comes off to me as if the school is a fraud. Because it seems like when you need help from the school it seems like they don’t even care to help you like they are only out to get your money. Like a couple of other people has said in their comments that they request so much financial aid for us and only give us crumbs, and I am yet to still waiting on them to send me. My money is just left for my financial aid. I have called several times to try to get someone to issue it and they still have not received it. It seems like they know how to contact you when I need something from you but when you call them and ask them a question pacifically about your financial aid they keep on talking about you have to wait 14 days why do we have to wait 14 days and it took y’all a little of no time to take your portion of the financial aid like some of us are single parents out here trying to go to school, financial aid is for us as well not just for the school.

  

  Business Response

  Date: 11/21/2022

  Thank you for providing Post University (Post) with the
  opportunity to review ********* *******s concerns. Ms. ****** stated that she
  received a financial aid disbursement to her account which resulted in a
  credit.  She stated that the credit
  should have been issued to her, and she had not received the credit as of November
  11, 2022.

  
  Our research of Ms. *******s funding activity shows that we
  posted a financial aid disbursement to her account on November 4, 2022.  While a school has 14 days to pay a Title IV credit
  balance to the student (or parent) under Federal guidelines, we issued the
  stipend to Ms. *******s account via ACH on November 14, 2022, 10 days after the
  disbursement and the funds were posted to her personal account on November 15,
  2022.

  
  If at any time Ms. ****** has questions or concerns
  regarding her account activity, we encourage her to work with her Financial Aid
  Advisor.  If Ms. ****** does not receive
  a satisfactory resolution then we encourage her to follow our internal
  grievance process that may be found on our website at h*******************************************************************************

  
  We wish Ms. ****** success as she continues to work toward
  her educational goals.

• Initial Complaint

  Date:11/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been needing verification that I'm no longer attending. Been asking for a week. Called and emailed. Paid $30 for what they said would be verification that I'm not attending which wasn't. Still have yet to receive verification

  

  Business Response

  Date: 11/22/2022

  Thank you for providing Post University (Post) with the
  opportunity to review ****** ******’s concerns. Ms. ****** submitted a request that
  Post verify that she was no longer attending the University.  She was concerned as she had not received the
  requested information within a week of her request.

  
  In
  her request, Ms. ****** provided conflicting information which did not match our
  system information.  As a result, additional
  processing time was needed to research our records to ensure we were providing
  accurate data in response to the request.

  
  We have now been able to complete our research and resolve
  the conflicting data between her request and our system.  As a result, we have issued the verification.