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Business Profile

Internet Marketing Services

Clarus Commerce, LLC

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Clarus Commerce, LLC has 4 locations, listed below.

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    Customer Review Ratings

    1

    Average of 54 Customer Reviews

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    Review Details

    • Katherine M

      Date: 02/16/2024

      Crooks. Defrauding people. Should be shut down. Fraud is illegal.

      Clarus Commerce, LLC

      Date: 03/19/2024

      Hi ********** It’s likely this charge reflects joining FreeShipping.com for money-saving benefits like 10% Cash Back every day, free shipping and so much more — but we’d love to help figure this out. To protect your privacy, our social media team can’t search accounts or billing history. Instead, please email us directly at ******************************** and we’ll get to the bottom of it!

    • Valerie B

      Date: 02/12/2024

      Fraud! Crooks! Unfathomable. I signed up with **** *** **** ******* attached itself without my knowledge. I just noticed $19.00 debited from my **** and it has been since I signed up with **** 6 month ago. I contacted **** ******* and they said they were only authorized to refund 1/2 of my funds $76.00. I want all of my money. How can a business attach their shopping service unbeknowst to the customer of another business? I had to select a star rating in order for this to be added to review, but I was not going to provide one since I was a victim of fraud from this company.

      Clarus Commerce, LLC

      Date: 03/19/2024

      Hi, a member of our team will reach out directly to confirm the refund to your membership. Sorry for the confusion, please allow me to clarify further. First, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
      These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.
      Again, we do apologize for any inconvenience.

    • John P

      Date: 02/07/2024

      On 12/16/2023 I posted a report. On 12/19/23 I was told I would be hearing from customer service team (not sure what they can do) I never heard from them. Not sure what they can do as I tried that avenue "5" times. All customer service team work remotely . I was told, they can only "see so much" ... that I need to talk to a supervisor . Like that will ever happen ! It's now going into 7 MONTHS ! I am STILL waiting for my 07/01/23 check to be re-issued I will be canceling my membership If I don't hear from someone.

      Clarus Commerce, LLC

      Date: 02/12/2024

      We're very sorry to hear about this experience. A member of our customer care team will reach out directly to help.

    • Bernice H

      Date: 01/23/2024

      I noticed on 12/22/23 that I was being charged $19.00 from a company called **************** I have never heard of the company I called them an they saud they were a free shipping company. I asked how long have they been taking money out of my acct and why. They informed me that I signed up on 12/5/22 and the money started coming out in 1/5/23 I told them I never signed up for this company they said when Burlington store offered me a 15% discount that's how I signed up. I informed them I never signed up for free shipping I don't need free shipping and I've never used it since the money has been coming out. They agreed I've never used it but that's not there problem it was there for me. I asked for a refund they took 1,400.00 out of my acct they saud they could only refund me $76.00 they refunded me $19.00 my bank had to take $57.00 from them to refund me. Which totaled $76.00. That company is a scam company which needs to be stopped. I'm a senior and I need my money..

      Clarus Commerce, LLC

      Date: 01/25/2024

      Your membership has been canceled and we have sent a confirmation directly regarding your refund. We're sorry for the confusion, please allow me to clarify further. First, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
      These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.
      We apologize for any inconvenience.

    • Rose H

      Date: 01/22/2024

      Got an advertisement from Mercari for free $10 cash back from them. Decided to try it out and instead of getting cash back, they immediately started making multiple charges to my account. I ultimately had to freeze my account, cancel my card, and dispute the charges. SCAMMERS. DO NOT GIVE THEM YOUR CARD INFORMATION.

      Clarus Commerce, LLC

      Date: 01/25/2024

      Sorry for the confusion, please allow me to clarify further. First, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
      These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.
      We have sent an email directly confirming your cancelation and refund.
      Again, we do apologize for any inconvenience.

    • Margel S

      Date: 01/03/2024

      somehow this company was charging me as a subscriber for a year - before my husband saw the charge for 19.00 on our visa and ask me what it was about. neither of us even knew what this company was - nor did we sign up for anything. when i contacted FreeShipping.com they refused to do anything more than refund me 4 months - after pressuring - told me a supervisor would contact me & they never did. when i called back - they refused to let me talk to anybody else that would listen to my information and they disconnected me. this company needs to be shut down - they are have fraudulent charges to consumers and do nothing about it. ****** ********* * **** ** 

      Clarus Commerce, LLC

      Date: 01/11/2024

      Sorry for the confusion, please allow me to clarify further. First, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
      These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.
      We will send a confirmation directly to confirm your membership cancelation and refund.
      Again, we do apologize for any inconvenience.

    • John P.

      Date: 12/16/2023

      If they had 0 stars , that is what I would give.
      I received my July 2023 rebate check.
      Unfortunately It was damaged, some of the numbers
      on the bottom left had been torn off.
      I have been contacting the for 5 months.
      "5" times I was told I would be getting a new check.
      Now they are telling me the check was cashed.
      That is impossible because I have the check in hand
      "not signed". This is insane.
      I am going to cancel if it isn't resolved soon.
      Figured I would try this avenue first .

      Clarus Commerce, LLC

      Date: 12/19/2023

      We're sorry to hear about this experience John. A member of our customer service team will reach out directly in order to assist you with this.

    • Ric C

      Date: 12/15/2023

      I have been a member for years and have had good experience with this service in the past (keywords "In The Past). That said, I renewed my membership in November (as I have done before) and began making purchases through the process one needs to use. I received notice of savings (great) for the various holiday purchases made. Then, a few days before the 10% payment is due in December, they decided to cancel my account without notifying me why. I have put in several help requests, called to talk to a rep, and chatted online. They just say they will escalate and contact me but they never do. This is obviously a way to not have to pay out to subscribers but still allow them to collect $'s from the vendor -- which is why this now appears to be a scam or fraud. Freeshipping.com doesn't like to fulfill the Terms of its Service
      What frustrates me the most is I could have used Rakuten instead for these purchases but I can no longer do that because I already made those purchases and can not return them.

    • Christopher J

      Date: 12/02/2023

      **************** scammed me by thinking I was receiving a rebate after a purchase I made on another site. I then found out I had signed up for a paying monthly membership when $19 was taken from my PayPal account a week later. I went back to my email and saw the tiny print at the bottom for what I was actually creating an account for. Very deceptive marketing!

      Clarus Commerce, LLC

      Date: 12/12/2023

      We're sorry for any confusion. This charge reflects joining **************** for money-saving benefits like 10% Cash Back every day, free shipping and so much more. We have gone ahead and canceled your account and offered a full refund of the membership fee. We will reach out directly to confirm.

    • M. P.

      Date: 12/01/2023

      It isn't sure how it was hidden as I made one of my purchases. Fees from free shipping. Com was being drafted from my account for 7 months until I realized it.

      Clarus Commerce, LLC

      Date: 12/12/2023

      We're sorry for any confusion about the membership fee. We will be happy to reach out directly to help clear this up.
      Thank you

      M. P.

      Date: 12/15/2023

      Thank you for the refund.

    Clarus Commerce, LLC is BBB Accredited.

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