Reviews

This profile includes reviews for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Clarus Commerce, LLC has 4 locations, listed below.

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  Clarus Commerce, LLC

  500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

  
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  FreeShipping.com

  Dupont, WA 98327

• 

  Clarus Commerce, LLC

  PO Box 290728 Middletown, CT 06457

  
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  Clarus Commerce, LLC

  PO Box 447 Herndon, VA 20172

Review Details

• Review fromROBERT O

  Date: 11/16/2023

  1 star
  I have just received notice from my credit card that these recurring charges are questionable by FreeShipping.com. I did not sign up for this and I don't know how they got my card # and information. I think it might be a scam.

  Clarus Commerce, LLC

  Date: 12/12/2023

  Sorry for the confusion, please allow me to clarify further. First, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
  Our records show your membership has been canceled and a confirmation will be sent to you directly to confirm.

• Review fromOwen F

  Date: 10/02/2023

  1 star
  Scammed me out of 60$ over 3 charges for a membership I did not initiate.

  Clarus Commerce, LLC

  Date: 10/06/2023

  We apologize for any confusion regarding the monthly membership fee. Freeshipping.com will never bill an account without authorization. We will reach out directly to confirm the refund to your account.

• Review fromKendyl R

  Date: 09/26/2023

  1 star
  Predatory scam business. I never signed up for their services, but used a site who used them as a third party shipping service. They have been charging me monthly for over a year. Varying amounts each month and on different dates so as not to arouse suspicion. Every response apologizing for anything on this site is all absolute garbage. This company knows what it is doing. It is theft. Even after I changed my debit card, I am still being charged by them. You should be ashamed if you work for this 'company".

  Clarus Commerce, LLC

  Date: 10/06/2023

  Sorry for the confusion, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
  These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.
  We will send an email confirmation of your cancellation and refunds.

• Review fromDavid H

  Date: 09/14/2023

  1 star
  They closed my account claiming I am doing business purchases without any proof to it

  Clarus Commerce, LLC

  Date: 09/26/2023

  We're sorry to hear about this experience David. The following is included under our terms of use on ***************** There is a limit of one membership and one introductory/premium offer per household.

• Review fromPaula N

  Date: 08/09/2023

  1 star
  These people are criminals! The run a rewards scam for ****** ****** and it is a very deceptive, mis-represented program! Do not get involved with this company or ****** ******.

• Review fromTerry J

  Date: 07/19/2023

  1 star
  Very misleading. Don't tell you there is a monthly charge until after you have signed up and they have already charged you. I immediately canceled ( within minutes). Charge had already gone through and i was notified i still had to pay for first month.

  Clarus Commerce, LLC

  Date: 07/21/2023

  We're sorry for any confusion Terry. Our records show you canceled within your trial and were not billed for a membership fee. The trial fee has been fully refunded and you will not be billed for any future membership fees. We never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active. We do apologize for any inconvenience,

• Review fromKasandra L

  Date: 07/03/2023

  1 star
  Where to begin with this company. I sent my family member flowers in February of 2022 (Over a year ago), and was prompted at check out to include free shipping. I used the service without being aware that I had entered into a subscription. Very sneaky on their part. Upon calling to cancel and request a full refund, the agent I spoke with advised me that a supervisor would contact me and give me a full refund. Once the supervisor called me, they said they could not give me the full refund. I feel scammed by this company, and would like to let others know that they should NEVER do business with this company, as their business practices are not in good faith. Moreover, as I didn't even know I was doing business with the company, BE VERY CAREFUL when checking out of a website you don't regularly use, and look out for "Free Shipping" offers that may be this company signing you up for a membership. I think it's only fair to ask that the company reimburse the full amount of fees I didn't authorize, for services not rendered.

  Clarus Commerce, LLC

  Date: 07/21/2023

  We're sorry for any confusion about the membership fee. We never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active. If you need any assistance please don't hesitate to reach out directly at [email protected].

• Review fromJuanita K

  Date: 06/27/2023

  1 star
  I have called numerous times, asking for a refund due to a move and have repeatedly been given the run-around about an "escalation process" where they claim that they will review my request. There has not been a resolution thus far and this has been going on for around a month.

  Clarus Commerce, LLC

  Date: 07/21/2023

  Hi ******** we apologize for any inconvenience you have experienced. I see a member of our team previously reached out to resolve this issue. If you need any further assistance please reach out directly at ********************** 

• Review fromCyril A

  Date: 06/14/2023

  1 star
  Free shipping site is a scam. Ordered flowers for Mothers Day with free shipping included, the next thing I know I am on their site.

  Clarus Commerce, LLC

  Date: 06/15/2023

  Sorry for the confusion, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
  These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.
  I see your membership has been canceled and refunded, you will not be billed for any future membership fees.
  Again, we do apologize for any inconvenience.

• Review fromGeneva Y

  Date: 06/14/2023

  1 star
  I am a senior and except for groceries do my shopping online. Recently I made a purchase from ******** which sells jewelry. The same day my bracelet was shipped and my account charged (May 17, 2023) there was a charge of $2.00 from **************** for debit card recurring payment. After I discovered this charge, I went to my bank to find out what it was for. The person at the bank was able to connect it to ********. On May 23, 2023, there was another charge to my account for debit card purchase **************** for $19.00.
  I looked for the website to find out what this was and discovered it was some kind of membership. I did not remember seeing anything about this when I was online shopping and did not order it. Any time I have ever ordered anything online, I received an email acknowledging receipt for my order and listing what I ordered and what it would cost including any shipping and sales taxes. I never received anything from ************ explaining what they offered or what it would cost.
  I found a phone number and called on May 25, 2023 and talked to someone named Frank. I told him I wanted to cancel this membership and told him I did not order it. He did ask me if I had been shopping online but offered no explanation as to how I got signed up for the membership. There was no problem canceling the membership and I did receive an email confirming my cancellation. There has been no credit to my account and I have spent $21.00 for a membership and still do not know what it offered and how much it would have cost.

  Clarus Commerce, LLC

  Date: 07/27/2023

  We're sorry for the confusion, your membership has been canceled and fully refunded as a courtesy. Please allow me to clarify further. First, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.
  These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.
  Again we apologize for any inconvenience.