ComplaintsforClarus Commerce, LLC

• Initial Complaint

  04/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I did NOT sign up for this service. I have been battling STAGE IV CANCER not signing up for scam services. They charged me $2 on October 27, 2023. THEN they charged me $19 on Nov& Dec 3,2023; January 2, February 1, March 2, and finally April 1,2024 before I noticed they’d stolen $116.00 from me. I am seeking a FULL AND IMMEDIATE REFUND QUICKLY! I have REAL medical bills to pay!!! I have written them and have not heard anything but a boilerplate response. They are doing this through my ****** account. I ASSURE YOU THAT A STAGE IV CANCER PATIENT IS NOT SIGNING UP FOR THIS! (& yes I CAN PROVE IM A STAGE IV CANCER PATIENT BEING ROBBED BY THIS “business” I want a FULL REFUND! IMMEDIATELY! I NEED TO PAY MY HEALTH INSURANCE SO I CAN GO TO THE DOCTORS!!!

  Business response

  04/09/2024

  I write in regard to the above referenced complaint submitted to your office by Mr. ****. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.   
  Our records show that on October 27th, 2023, after making an online purchase online, Mr. **** was presented with an ad banner promoting our FreeShipping**** program. Mr. **** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at the trial fee of $2.00 for 7 days. The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue, and the monthly subscription fee would be charged to the credit card account that he provided. 
  Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Mr. **** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms. 
  As a courtesy, I have issued a full refund back to Mr. ****’s account. The total refund will be $116.00. The remaining refund will post back to the ****** account on file in 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. ****.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Please be aware for any reader of the big fraud and scam that this company is doing. They have the lowest standards of an ethical and moral compass, taking advantage of customers in the most subtle and undetected manner. Pretty much stealing the hard earned money of people by applying useless subscriptions that we didnt even conset for in the first place. Came to find out these scammers have been charging me since January 2022 for 13.00 every month and slowly increased it to 19.00 dollars every month, via a website called freeshipping****. Called those services and they couldn't even specify what services they provide. They canceled my subscription that I was never aware of to begin with. Called my bank to report this fraud and they found out that the charges originated from Clarus Commerce. I am asking for a refund for my money. What you guys do is technically stealing, proving "services" without the monetary consent of customers. It's deceiving and completely unethical. Be transparent with your businesses, do better!! We need to file a lawsuit, since so many people have been affected by their fraudulent business. They are affecting so many people and getting away with it but together we save others from this headache and financial loss.

  Business response

  04/09/2024

  I write in regard to the above referenced complaint submitted to your office by Ms. ********. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.   
  Our records show that on January 28th, 2022, after making a purchase online, Ms. ******** was presented with an ad banner promoting our FreeShipping**** program. Ms. ******** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at the trial fee of $2.00 for 7 days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue, and the monthly subscription fee would be charged to the credit card account that she provided. 
  Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. ******** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. 
  As a courtesy, I have issued a full refund back to Ms. ********’s account. The total refund will be $407.00. This refund will post back to the card ending in **** in 2-5 business days.
  Again, we regret any inconvenience this may have caused Ms. ********.

  Customer response

  04/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, my bank already canceled the debit card that was used during this accidental subscription. Will I still be able to receive my refund that way? 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  03/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not a member of FreeShipping****. However, somehow FreeShipping charged my checking account and debited my account on 1/5/24 for $2.00, on 1/11/24 for $19.00, on 3/3/24 for $19.00 and again on 3/11/24 for $19.00. The total for these charges comes to $57.00. I tried calling their ###-###-#### number 3 times without an answer, I called their ###-###-#### number which didn’t even ring as the call was dropped and I also emailed their customer service without any response from them. I am unable to get ahold of anyone from that company and since I am not a member of their services, I want my money refunded into my checking debit account.

  Business response

  03/26/2024

  I write in regard to the above referenced complaint submitted to your office by Ms. ******. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.   
  Our records show that on January 4th, 2024, after making an online purchase, Ms. ****** was presented with an ad banner promoting our FreeShipping**** program. Ms. ****** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days at the trial fee of $2.00. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. 
  
  Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. 
  
  Ms. ******’s membership was canceled on 3/12/24 and has since been fully refunded for $59.00. The remaining credit will post in 2-5 business days.
  
  Again, we regret any inconvenience this may have caused Ms. ******.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Apparently it started in July 2023. If found this out from the credit card company. This is a store card and I only use it at ********** which makes these charges even stranger. Freeship**** says I signed up for a trial membership which I didn't voluntarily do. I investigated the company on the internet and there was a complaint from another person who bought something on **** and it opened to this Freeship**** which they exited from without agreeing to anything but then they started being charged $13.00 a month for something they didn't know about or use. Apparently all their information was transferred from **** to pay for this bogus membership. I also use **** and might have purchased something. I didn't know about the membership and because I was unaware of the signup or billing, I never used it. I'm being charged $19.00 a month. The credit card company is disputing the charge but I thought I should report the scam to you as it is mostly likely happening to other people

  Business response

  03/07/2024

  I write in regards to the above referenced complaint submitted to your office by Ms. *****. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.
  Our records show that on July 6, 2023, after making an online purchase, Ms. ***** was presented with an ad banner promoting our FreeShipping**** program. Ms. ***** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $2.00 The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.
  Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. ***** * a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.
  Ms. *****’s membership was canceled at her request on 3/6/24 and was fully refunded for $154.00. The full credit will post within 2-5 business days.
  Again, we regret any inconvenience this may have caused Ms. *****.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had no idea I had a membership since 2020 and was getting charged for a service I never used. Not only was I not aware of the membership they also never emailed me about renewing a yearly subscription or even to tell me about the services that they provide and there was zero communication. Apparently, I signed up for a trial with a *** **** *** ****** purchase and never cancelled my subscription that I was not aware I had. The only reason I know this information is. because the agent told me it. When I called yesterday to cancel the customer service agent would only refund 4 months, I should be refunded for the 4 years. I have been getting charged $16 a month for a service I never even used or was made aware of it.

  Business response

  03/06/2024

  I write in regards to the above referenced complaint submitted to your office by Ms. ******. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.
  Our records show that on October 8th, 2020, after making an online purchase on ********************, Ms. ****** was presented with an ad banner promoting our ShopSmarter.com program. Ms. ****** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $1.97. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.
  Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.
  Ms. ****** contacted us on 2/28/2024 to cancel her account and we did issue a full refund of $468.95 back to her at that time. This should have posted to her account within 2-5 business days.
  Again, we regret any inconvenience this may have caused Ms. ******.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On February 28, 2024, I became aware that freeshipping**** had been billing my bank account $19/month for 13 months. I never recall signing up. I have no emails from them thanking me for my new or old subscription. I never utilized their service. I never intended to ever utilize their service. I have no need of their service. I spoke to them. They will refund up to $76. I believe they owe me $247 in total. They refuse to repay more than $76 of the funds they siphoned from my bank account. In conversation with their representative, LoriSue and her supervisor, Deja, they agreed that they had removed $19/month for 13 months. I would like all of that money returned. They claim that I checked a box for freeshipping****, recieved a 7-day free trial and then did not cancel it by the end of the free trial. And so, they commenced to removing $19/month for the past 13 months. Now that I caught them, they need to stop removing funds and return all they have wrongfully taken. I have never used their services a single time. I do not need their services and would never knowingly sign up for their services.

  Business response

  03/06/2024

  I write in regards to the above referenced complaint submitted to your office by Ms. ******. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.   
  Our records show that on February 21st, 2023, after making an online purchase online, Ms. ****** was presented with an ad banner promoting our FreeShipping**** program. Ms. ****** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $2.00.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. 
  
  Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. 
  
  Ms. ******’s membership was canceled effective 2/28/24 at her request. We have issued a full refund for the remaining membership fees for a total refund of $219.00. This remaining credit will post in 2-5 business days.
  
  Again, we regret any inconvenience this may have caused Ms. ******.

• Initial Complaint

  02/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is the most fraudulent company of all time. They told me they were closing my account two years ago because only one household can have an account. I find out today that they’ve been charging me for the past two years. I checked my account randomly today and they not only never closed it, they are still charging! This is a service that, according to their own records, I have not used since October 2022! So, apparently, I’m getting charged twice by them, one for the account my sister has and one for one that should’ve been deleted. Oh, but I was told only one account per household. Apparently you don’t have a problem taking money twice from one household. If y’all don’t fix this, I’m disputing everything on both accounts. Outrageous.

  Business response

  02/26/2024

  I write in regard to the above referenced complaint submitted to your office by ****** ****. We regret any confusion or inconvenience they experienced when doing business with our company and trust that this letter will address their concerns.
  Our records show that on October 18th, 2022, ****** **** joined Freeshipping**** again. Our records show 3 previous memberships in the last 3 years prior. Their previous memberships were closed due to signing up multiple accounts. Per our Terms of Use there is a limit of one membership allowed per household.
  This membership has been canceled and fully refunded for $263.00. This credit will post in 2-5 business days.
  Again, we regret any inconvenience this may have caused ****** ****.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company cancelled my membership without paying me the hundreds of dollars I am owed in cash back so I would like a refund for the 5 membership charges I have paid to them for total of $100 this is a terrible scam company that steals your money when I could have gotten cash back elsewhere and they waste your time I will never get back

  Business response

  03/01/2024

  I write in regards to the above referenced complaint submitted to your office by Ms. *****. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.
  Our records indicate that on September 3rd, 2023. Ms. ***** joined our FreeShipping**** membership program (“Program”) that offers cash back on eligible purchases as well as other member benefits.
  Upon signing up for the Program, Ms. ***** had to agree to the Program Terms of Service (*********************************************). Ms. *****’s claims for purchases on 12/8/23 and after were denied and Ms. *****’s membership was closed due to multiple purchase reporting as returned. The Terms of Service state: By joining FreeShipping**** and accessing your benefits, you give FreeShiping**** permission to review your account with participating stores whenever we suspect fraudulent or inappropriate activity.
  After a review of the membership, we are unable to reinstate this membership due to violation of our Terms of Service.
  The last five membership fees of $20.00 were refunded, totaling $100.00 back to the card on file.
  Again, we regret any inconvenience this may have caused Ms. *****.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was in the middle of a transaction with the company, **** * ***, when FreeShipping pops up on the screen. The next thing I know is that they took out two amounts of $19.00 and another amount of $2.00. I have NO IDEA of what the company does and nor do I need or want their product. I have written to them unsuccessfully. It is not about the money as it is abut the fact that I hate scammers and want it to stop. I believe they were able to use my information through the transaction I had with **** * ***. IT IS SO WRONG! I want them shut down. If you go to their website and click onto "Reviews", it is an empty page. SCAMMERS!

  Business response

  02/08/2024

  I write in regard to the above referenced complaint submitted to your office by Ms. *************. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.     
  Our records show that on February 3rd, 2024, after making an online purchase on ************ Ms. ************* was presented with an ad banner promoting our FreeShipping**** program. Ms. ************* clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $2.00. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue, and the monthly subscription fee would be charged to the credit card account that she provided.   
  
  Our records show that she completed the registration process by providing her full contact and account information and checking a box that states“I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. ************* a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.   
  
  Ms. *************’s membership was canceled at her request on 2/3/24 and refunded for the $2.00 trial fee on the same day. The membership has been fully refunded and no further membership fees will be billed under this membership. 
  
  Again, we regret any inconvenience this may have caused Ms. *************. 
  

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been paying for several months a subscription to freeshipping**** I have never signed up for that and I do not have any email from them telling me about the subscription or the benefits. I just had a suscription without being aware of it.

  Business response

  02/08/2024

  I write in regard to the above referenced complaint submitted to your office by Ms. *******. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.     
  Our records show that on May 21st, 2021, after making an online purchase on ***********, Ms. ******* was presented with an ad banner promoting our FreeShipping**** program. Ms. ******* clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $2.00. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue, and the monthly subscription fee would be charged to the credit card account that she provided.   
  
  Our records show that she completed the registration process by providing her full contact and account information and checking a box that states“I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.   
  
  Ms. *******’s membership has been canceled and fully refunded for a total of $$467.00. The remaining credit will post in 2-5 business days. 
  
  Again, we regret any inconvenience this may have caused Ms. *******. 

  Customer response

  02/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩