Business Profile

Internet Marketing Services

Clarus Commerce, LLC

Headquarters

Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/29/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never even heard of this company been trying to get a hold of them and can't get a hold of them been sending emails calling customer service I have no idea what else I could do so I figured this was the last resort and you know I might get some results but it is what it is
Business Response
Date: 10/29/2025
I write in regards to the above referenced complaint
submitted to your office by *** ******. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on September 27th, 2025, after making
an online purchase, *** ****** was presented with an ad banner promoting our
FreeShipping**** program. *** ****** clicked on the banner and arrived on our
order registration page, which provided full details about our money saving
membership program and how he can try the program for a $2.00 trial fee for 7
days. The terms on that page, titled
“Offer Details,” explained that if he did not cancel his subscription by the
end of the trial, his subscription would automatically continue and the monthly
subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ****** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
*** ******** membership was canceled and fully refunded on
10/13/25. The total refund was $21.00
and should have posted back to the card ending in **** within 2-5 business
days.
Again, we regret any inconvenience this may have caused *** ******.
Customer Answer
Date: 10/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********** ******
Initial Complaint
Date:10/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since 2015 I have been a VIP Rewards customer, and have been satisfied with the process. July 3, 2025 I mailed my request for rebates. July 18, 25 I received my rebate package returned to me. The label read RETURN TO SENDER. REFUSED. UNABLE TO FORWARD. RETURN TO SENDER.
I contacted VIP customer service on July 18. Spoke with Vicky. Address correct - nothing appeared to be wrong on my end, just the refusal on their end. I sent via **** I have my receipts Vicky advised me to try and resend and she would speak with her supervisor who would email me I placed unopened rebate package in a new envelope and sent on July 21 The second package was returned to me with the same label RETURN TO SENDE in August. Aug25,I called customer service again. I spoke with Needum. I asked to speak to the next in command, but he would not put me through He said he would personally communicate with the next in command and they would email me I told him that they were supposed to email after the first return. I checked my email and spam folders but could not see that an email was ever sent We confirmed my email address. September 4 I called customer service again and spoke with Jenayl. She said that she would escalate to her supervisor The same day Tiara the supervisor called me. She said to take pictures of my **** receipts and send them I did She could not understand why I was not receiving emails that were being sent from her. She then asked me to take pictures of all of my receipts and rebate forms and email them There were over 50 receipts and 50 rebated forms. On September 24 I put the 2 returned rebate packages into a new envelope and mailed via **** with VIP to sign for package. I never received the signed confirmation post card from USPO. I did once again receive the package I sent to VIP with the same label as before RETURN TO SENDER. October 27 I called VIP customer service and spoke with Trevon and asked him to cancel my membership I also asked to have Tiara call me
Customer Answer
Date: 11/18/2025
I filed a complaint regarding my membership with ********** VIP Rebates **** *** ******* **** * ** ***** ***** *** ***** ***** ** ***** My problem was promptly attended to and I received my rebate today. I dealt with Michael P********i who was pro active in resolving my issue. Thank you for your attention in this matter. ****** ********* * ***** ***** ******** ** *****

**** **** ****** ********* *********************
Initial Complaint
Date:10/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They will not deleted my information. I've had 11 emails asking them this and all they say is the money has been refunded. Want I want is them to deleted my personal information.
Business Response
Date: 10/16/2025
I write in regard to the above-mentioned complaint submitted
to your office by *** ******. We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
We have canceled *** ******’s account and issued a full
refund of the $2.00 trial fee back to the card provided on file.
We provided the link to our Individual Rights Request Form to
*** ****** via email which allows him to choose the option to delete his
information, however he refused to complete the form below.
*******************************************
As a courtesy we will submit the request on behalf of ***
****** to delete his information.
Again, we regret any inconvenience this may have caused *** ******.
Initial Complaint
Date:10/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase through ****** and there was some sort of promotion to get $10 back if I agreed to let them get $19 a month out of my checking account for a year. I did not give them permission to get into my bank account. I called them and asked for a refund because I did not agree to this. The plan for them was to do this on a monthly basis. Then I tried to file a complaint through my ****** and they told me to change my password. I did this for protection and went back to file this complaint and they would not be able to help me until March 2026.
This company is not transparent or honest.

I want a refund.
Business Response
Date: 10/03/2025
I
write in regard to the above-mentioned complaint submitted to your office by *** *********. We regret any confusion or inconvenience they experienced when doing
business with our company and trust that this letter will address her
concerns.
Our records show that on September 24th, 2025, after making an
online purchase, *** ********* was presented
with an ad banner promoting our FreeShipping**** program. *** ********* clicked on the banner and arrived on
our order registration page, which provided full details about our money-saving
membership program and how she can try the program for 7 days for the trial fee
of $2.00. The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue, and the monthly subscription fee of $19.00 would be
charged to the credit card account that she provided.

Our records show that she completed the registration process by
providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ********* a welcome e-mail to the e-mail address they provided upon
enrollment that included full information on how she can access and enjoy their
program benefits and reiterating the program billing terms.

*** *********’s membership
has been canceled and fully refunded for a total of $21.00. This credit will be
posted in 2-5 business days.

Again, we regret any
inconvenience this may have caused *** *********
Initial Complaint
Date:09/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive marketing strategies. I ordered something off ********, saw an offer for $10 CashBack then after putting in my contact information and mailing address they mention it is a paid trial for $2 for 7 days then 19.99/month. If I knew that I wouldn't have given my information.
Business Response
Date: 09/22/2025
I write in regard to the above-mentioned complaint submitted
to your office by *** ******* We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show *** ****** started the online registration process to join FreeShipping**** on 9/19/25, however he did not complete it. Since the membership registration was not completed, *** ****** will not be billed for any trial or membership fees.
Again we apologize for any confusion.
Thank you

Business Response
Date: 09/22/2025
I write in regard to the above-mentioned complaint submitted
to your office by *** ******* We regret any confusion or inconvenience he
experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show *** ****** started the online registration process to join FreeShipping**** on 9/19/25, however he did not complete it. Since the membership registration was not completed, *** ****** will not be billed for any trial or membership fees.
Again we apologize for any confusion.
Thank you
Initial Complaint
Date:02/11/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 7, 2025 I was looking for ****** and got sidelined to some page where I evidently made the mistake of agreeing to pay this company 2.00 a month. I immediately contacted them to say it was a mistake. They said go their website and sign in and cancel. I do not have an account with them and tried to set one but it doesn't work. S0 there is no way to cancel it.
Business Response
Date: 02/11/2025
I write in regard to the above referenced complaint
submitted to your office by *** ****. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on February 7th, 2025 after making an
online purchase, *** ***** **** was presented with an ad banner promoting our FreeShipping****
program. Mr. **** clicked on the banner and arrived on our order registration
page, which provided full details about our money saving membership program and
how he can try the program at the trial fee of $2.00 for 7 days. The terms on that page, titled “Offer
Details,” explained that if he did not cancel his subscription by the end of
the trial, his subscription would automatically continue, and the monthly
subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. **** a welcome e-mail to
the e-mail address he provided upon enrollment that included full information
on how he can access and enjoy his program benefits and reiterating the program
billing terms.
We have canceled *** ****** membership and issued a refund for
the $2.00 trial fee back to the card provided on file. This credit will post in
2-5 business days.
Again, we regret any inconvenience this may have caused *** ****.
Customer Answer
Date: 02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ****. Although I did not provide my credit card or agree to everything they say I just want it cancelled which they have done. Thank You
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This month, I just noticed a recurring charge on my account for $19/month. It was from freeshipping**** in ***********. I had never signed up for anything with this company. When I called on November 22, they said the account was in the name of my 25 year old son, with his email address. Not only did he never sign up for this, he doesn't even have access to my account. These charges started in July 2024. I was charged $19 on July 8, August 7, September 6, October 7 and November 5 for a total of $95. I am requesting a full refund for those charges. However, they go about this, it doesn't appear to be obvious and I'm definitely not comfortable with them having access to my account information. Besides a refund, I want assurance that my personal information is deleted.
Thank you for your help.
Business Response
Date: 12/10/2024
Hello,
We are sorry to hear about this experience and will be happy to assist in resolving this issue. We have been unable to locate a membership under the name and information provided. Our Customer Service team sent an email to the email address provided on 11/26/24 requesting more information in order to locate and refund this membership.
Please reply to this response with the first line of the address, zip code and name of the person this membership would be listed under.
Thank you
Customer Answer
Date: 12/11/2024
In response to the business, I never received the email they said was sent in November for more information. The information they're requesting was already sent in the original complaint. Address is ** ******* *** ******** ** *****. I was told the subscription was in the name of ******** *****. The charges were being withdrawn from my checking account, which he has no access to. The subscription was cancelled, therefore they should be looking at inactive subscribers. I am asking for a refund of all charges withdrawn from my account, per my original complaint.
Business Response
Date: 12/19/2024
Thank you for the additional information. We have located the FreeShipping**** membership under ******** ***** and it has been canceled and fully refunded back to the card ending in ****.
The full refund is $2,105.35, please allow 2-5 business days for this credit to post.
Again, we regret any inconvenience this may have caused *** *****.
Initial Complaint
Date:11/22/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notification that my password for this site had been hacked. I tried to reset the password, was unable to do so. At this point I must assume that someone other than me is in control of my account so I reached out to their contact us page, and asked them to cancel my account and delete all the info. I receive an email that they cannot do this without knowing my credit card number. At this point I know this is a scam site, what does knowing my credit card number have anything to do with my actual account that is registered under my email address? Please protect people from this phishing scam!
Business Response
Date: 12/09/2024
Hello,
I apologize for any inconvenience and will be happy to assist you. We have been unable to locate a membership under the name, email or address provided. Our records show our Customer Service team responded to your email previously in order to try to locate an account if you have one with FreeShipping****
The following email was sent on 11/22/24 however we have not yet received a response. If you received an email or a charge from FreeShipping****, please respond with a screenshot of this so we can look into it further for you.
"Thank you for your reply and I'm sorry for any inconvenience. We have not been able to locate any membership under your email ******************* or your last name and zip code. If you don't have a monthly charge from us, then there is no membership account with us. If you do see a charge from FreeShipping****, please let us know and we'll be happy to look further into this for you."

Thank you
Customer Answer
Date: 12/09/2024

Complaint: ********

I am rejecting this response because:
My email is ***************** not *******************. ****** warned me of this website therefore I believe it to be a scam site. In their email they asked me for my credit card number. We all know they can find my account with my name to cancel. Why would they ask for my credit card number. To my knowledge I have no charge yet but I am weary of this site and want any information they have of mine permanently deleted.

Sincerely,

****** ********
Business Response
Date: 12/09/2024
Hello,
We have been unable to locate a membership under the alternative email address provided. If you still feel you have a membership or have been charged, please provide a screenshot of the email or billing statement showing a charge. We will be happy to look into this further for you.
Thank you
Customer Answer
Date: 12/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:11/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 14th, 2024, Freeshipping, (herein after FS), charged my **** account $19.00 and on November 15th, 2024, charges of $19.00 plus $2.00, which I did not, knowingly, subscribe to. showed up on my **** statement. So, for the month of November my **** account was charged a total of $40.00. Another charge, in August of 2024, showed up for $19.00, which they subsequently, credited. It is my understanding, that FS partners with many businesses that post a box, with a check mark, that indicates a purchaser has agreed to a FS membership. FS sends purchaser an email asking if you want to opt out of the membership. I did not, knowling, subscribe to FS. It is my understanding that FS offers discounts on purchases when there is an online purchase. Unless the purchaser must UNCHECK the box prior to submitting orders for purchase. My complaint is this: number 1, this is DECEPTIVE advertising practices, number 2, there is no warning about this suspicious box, number 3, FS cannot tell me which company I purchase from, that they subscribe to, so that I know to uncheck the box. Every month, I have to call FS and request that they credit my account, which takes time out of my life that I will never get back. I just wonder how many people who don't check their bank statements are being charged by FS. Furthermore, FS has nothing to do with shipping, as far as I can tell. I've talked to Walter, Shannon and a supervisor by the name of Andrea. Thanking you in advance for your cooperation.
Business Response
Date: 11/19/2024
I write in regard to the above referenced complaint
submitted to your office by *** ****. We regret any confusion or inconvenience
she experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on November 7th, 2024;
after making an online purchase, *** **** was presented with an ad banner
promoting our FreeShipping**** program. *** **** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how she can try the program for 7 days for
$2.00. The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue, and the monthly subscription fee would be charged to
the credit card account that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** **** a welcome e-mail to
the e-mail address she provided upon enrollment that included full information
on how she can access and enjoy her program benefits and reiterating the
program billing terms.
*** ****’s membership was canceled and fully refunded on
11/15/24 at her request. This credit should have posted back to the card on
file within 2-5 business days.
Again, we regret any inconvenience this may have caused *** ****.
Initial Complaint
Date:11/12/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 4 2024 I ordered new address labels from ******** ******. On Oct 7 my debit card was charged $2 from ****************. On both Oct 13 and Nov 11th, I was debited $19 each from the same company.

After calling them, they state I had signed up for a membership with them, which I did not do knowingly. If I did, it was very deceptive as I have no need for their service, or membership as they call it.

Although my membership is cancelled as of today, they offered no option for a refund when we asked. I would like to be reimbursed for the $40 lost to this scam.
Business Response
Date: 11/12/2024
I write in regard to the above referenced complaint
submitted to your office by *** *******. We regret any confusion or
inconvenience she experienced when doing business with our company and trust
that this letter will address her concerns.
Our records show that on October 4th, 2024, after
making an online purchase on ******************, *** ******* was presented with
an ad banner promoting our **************** program. *** ******* clicked on the
banner and arrived on our order registration page, which provided full details
about our money saving membership program and how she can try the program for 7
days for $2.00. The terms on that page, titled “Offer Details,” explained that
if she did not cancel her subscription by the end of the trial, her
subscription would automatically continue, and the monthly subscription fee
would be charged to the credit card account that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent *** ******* a welcome e-mail
to the e-mail address she provided upon enrollment that included full
information on how she can access and enjoy her program benefits and
reiterating the program billing terms.
*** *******’s membership has been canceled and fully
refunded for $40.00. This credit will post in 2-5 business days back to the
card ending in ****.
Again, we regret any inconvenience this may have caused *** *******.
Customer Answer
Date: 11/19/2024
Sorry we didn't respond earlier, we were waiting until the refund showed up. We have received a refund and are fine with closing the case.

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Clarus Commerce, LLC is BBB Accredited.