Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clarus Commerce, LLC

  500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

  
• 

  FreeShipping.com

  Dupont, WA 98327

• 

  Clarus Commerce, LLC

  PO Box 290728 Middletown, CT 06457

  
• 

  Clarus Commerce, LLC

  PO Box 447 Herndon, VA 20172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know company was even on my credit card. I have disputed the charges on the card.

  Business Response

  Date: 08/28/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on May 19th,
  2023, after making an online purchase online, Ms. ******* was presented with an
  ad banner promoting our FreeShipping**** program. Ms. ******* clicked on the
  banner and arrived on our order registration page, which provided full details
  about our money saving membership program and how she can try the program for 7
  days for $2.00.  The terms on that page,
  titled “Offer Details,” explained that if she did not cancel her subscription
  by the end of the trial, her subscription would automatically continue and the
  monthly subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *******’s membership
  has been canceled and fully refunded as of 8/28/23. The refund of $78.00 will
  post back to the card on file in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *******.

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For nearly a year Freeshipping has been billing my credit card monthly for essentially no service. I do not recall intentionally signing up for this service and have no sign in information. Since June I have been trying to cancel this service. In an extensive email conversation they have repeatedly insisted they cannot find my account information, despite sending my name, email address, address, and credit card information. I just talked to them for 45 minutes, receiving exactly the same story. I think this is basically a scam.

  Business Response

  Date: 08/25/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. ********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Unfortunately, we have been unable to locate a membership
  under the name, address, email or card information provided previously by Mr.
  ********. A customer service representative last responded on July 11th 2023 requesting additional information to locate the membership however we have
  not yet received a response. We have sent a follow up email in order to look
  into this further and cancel and refund the mentioned account.
  Again, we regret any inconvenience this may have caused Mr. ********.

  Customer Answer

  Date: 08/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I supplied freeshipping.com all the information they asked for: my email, my wife's email, our address, a screen shot of the billing information from my credit card company, and the first five and last four digits of my credit card. They wrote several times saying they could not find my account.  This is incomprehensible to me.  They are perfectly able to access my credit card account and withdraw a fee for services never used each month but can't find my account? I spoke yesterday with a very polite representative of the country, gave the same information -- everything she asked for -- and still got the same response, no record of my account (beyond, of course, my billing information)  This seems to me an intentional effort to prevent me from closing this account.
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received any checks from free shipping since I have moved. They keep sending my checks to my previous address so none of my checks have been received or cashed. I received my first check in august 2023. Since May of 2022 I have not received any of my earnings including for the check of May 2022 . So I am asking free shipping to send me a check for the earnings of last year and the months of may, june, and july of 2023.
  My second complaint is I purchased several groupons and free shipping is not paying out the cash back on it. It was declined due ineligible due to restrictions found on the site. I went through freeshipping and made the purchases on the groupon website for each purchase. I dont know what is happening but I have always done the samething and its always been paid out. I also made a purchase at ******** and that purchase is also not showing up.

  Business Response

  Date: 08/17/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. **********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Savings payout are issued to the address on file, members
  are able to update their address at any time by logging into their
  FreeShipping**** account and updating their personal information. We will have
  any outstanding checks reissued to the address provided. The new check will be
  issued in 5-7 business days.
  FreeShipping**** obtains all of your cash-back purchase data via our participating retailer
  network. We determine, at our sole discretion, whether or not a purchase made
  through a FreeShipping**** participating retailer qualifies for cash back. We reserve the right to deem a
  purchase ineligible for cash back if a participating retailer fails to report a
  transaction to FreeShipping**** or if it withholds payment to us for any reason. We will be happy to reach out directly
  to look into the mentioned cash back that was declined due to retailer
  restrictions.
  Again, we regret any inconvenience this may have caused Mr. **********.

• Initial Complaint

  Date:08/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents are elderly. And where Christmas shopping online. ***** . She was somehow signed up for a monthly membership for 19.99. I called in. The lady told me it happens all the time. It's very confusing people think they are just using there ***** Cash. But they have been paying for a membership monthly they didn't even know they had , didn't use. Since before last Christmas. They need a refund. They are on a fixed income. And a refund of more than just the August fee.

  Business Response

  Date: 08/17/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ****. We regret any confusion or inconvenience they
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on December
  7th 2022, after making an online purchase on *********, ***** ****
  was presented with an ad banner promoting our FreeShipping.com program. Mr.
  **** clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how he can try
  the program for 7 days for $2.00.  The
  terms on that page, titled “Offer Details,” explained that if he did not cancel
  his subscription by the end of the trial, his subscription would automatically continue,
  and the monthly subscription fee would be charged to the credit card account
  that he provided. 
  
  Our records show that he
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Mr. **** a welcome e-mail to the
  e-mail address he provided upon enrollment that included full information on
  how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  
  Ms. ****’s membership has
  been canceled and fully refunded for $125.00. This remaining credit will post
  in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused.

  Customer Answer

  Date: 08/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website using deceptive tactics to trick people into signing up for free shipping without disclosing that you will be billed monthly indefinitely. I do not remember ever signing up for this website or receiving ANY services but have found over $200 in the past year+.

  Business Response

  Date: 08/14/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. *****. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on March 12th, 2022, after making an
  online purchase on *************, Mr. ***** was presented with an ad banner
  promoting our FreeShipping**** program. Mr. ***** clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program for $2.00 for 7 days.  The terms on that page, titled “Offer
  Details,” explained that if he did not cancel his subscription by the end of
  the trial, his subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *****’s
  account.  The total refund will be $242.00,
  and the remaining credit will post back within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. *****.

  Business Response

  Date: 08/14/2023

  I write in regard to the above referenced complaint
  submitted to your office by Mr. *****. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on March 12th, 2022, after making an
  online purchase on *************, Mr. ***** was presented with an ad banner
  promoting our FreeShipping**** program. Mr. ***** clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program for $2.00 for 7 days.  The terms on that page, titled “Offer
  Details,” explained that if he did not cancel his subscription by the end of
  the trial, his subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *****’s
  account.  The total refund will be $242.00,
  and the remaining credit will post back within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. *****.

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th, I purchased flowers from ************** for a friends funeral. At the completion of my transaction, a link popped up to receive a shipping rebate on my floral purchase under the guise that is was affiliated with the floral company. I clicked on it, but quickly realized that this was a third party agency and moved off the screen.
  
  Today I find that by clicking on even the rebate window, this somehow authorized them to access my ****** account to set up a monthly subscription that I did NOT authorize. I saw the charges this morning and immediately blocked the transaction on ****** and sent a "Do not consent message" to this agency. I was informed by the agent that by even clicking the rebate window on the florists page, this somehow allowed them to link my ****** to a subscription. I did not even pay the florist with ******. I told them that I in no way completed filling out any such subscription nor did I authorize this transaction. I have since updated my ****** security and thankfully been refunded, however, this is inexcusable at how easily someone could be taken advantage by these people. I caught it, but I can see an elderly person falling victim to this, as the florist is a national chain.

  Business Response

  Date: 08/14/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on August
  4th, 2023, after making an online purchase on ******************,
  Ms. ******** was presented with an ad banner promoting our FreeShipping.com
  program. Ms. ******** clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program for 7 days at no cost. The
  terms on that page, titled “Offer Details,” explained that if she did not
  cancel her subscription by the end of the trial, her subscription would
  automatically continue, and the monthly subscription fee would be charged to
  the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******** a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. ********’s membership
  was canceled effective 8/11/23 and we did issue a full refund of $19.00 back to
  her at that time. This should have posted to her account within 2-5 business
  days. 
  
  Again, we
  regret any inconvenience this may have caused Ms. ********.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 40 dollars by this scam site. I was sent there by an ad on ******* after my purchase of an item, that if I signed up I would get ten dollars back for that purchase. I did not get that ten dollars back, and I was never notified there would be any charges to my account. I am on ****, and I do not have the money to just throw away like that. I did not agree to this. Nowhere in the signup did it say it would charge me this, or any amount of money. I also was never notified of these charges by email, and only found out about it two months later (today) while checking my ******. I want my money back, and I want my account deleted, including billing information.

  Business Response

  Date: 08/07/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. *******. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on June 6th, 2023, after making an
  online purchase online, Mr. ******* was presented with an ad banner promoting
  our FreeShipping**** program. Mr. ******* clicked on the banner and arrived on
  our order registration page, which provided full details about our money saving
  membership program and how he can try the program for $2.00 for 7 days.  The terms on that page, titled “Offer
  Details,” explained that if he did not cancel his subscription by the end of
  the trial, his subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******* a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *******’s
  account.  The total refund will be $40.00,
  this credit will post within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. *******.

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys keep charging me a monthly fee and I did not signup for anything.

  Business Response

  Date: 08/01/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. ***. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on January 6th, 2023, after making an
  online purchase on *********, Mr. *** was presented with an ad banner promoting
  our FreeShipping**** program. Mr. *** clicked on the banner and arrived on our
  order registration page, which provided full details about our money saving
  membership program and how he can try the program for 7 days at the trial fee
  of $2.00.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue, and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. *** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  Mr. ***** membership was canceled and fully refunded for the
  trial and membership fee on 1/16/23. We have been unable to locate any
  additional memberships using the information provided. If Mr. *** feels he is still
  being billed, please provide the email address and physical address associated
  with that membership.
  Again, we regret any inconvenience this may have caused Mr. ***.

  Customer Answer

  Date: 08/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered a monthly charge of $13 on my credit card labelled Freeshipping****, which has been recurring since April of 2022. I am not aware of this service, have never used it, never received a confirmation for any subscription of any kind, nor any receipts for the payments, nor any communication whatsoever from this business. I tried to get to the bottom of things and like so many others here, it seems the charges began after I unwittingly "signed up" for a subscription once I followed the instructions for a rebate (on a flower shipment). I'm surprised this scam has been allowed to go on for so long. I expect to be refunded fully for the entire period.

  Business Response

  Date: 07/17/2023

  I write in regards to the above-referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on April
  10th, 2022, after making an online purchase on ******************,
  Ms. ********* was presented with an ad banner promoting our FreeShipping****
  program. Ms. ********* clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program at no cost for 7 days. The
  terms on that page, titled “Offer Details,” explained that if she did not
  cancel her subscription by the end of the trial, her subscription would
  automatically continue and the monthly subscription fee would be charged to the
  credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. *********’s membership
  has been canceled and fully refunded for $208.00. This credit will be posted in
  2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

  Customer Answer

  Date: 07/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but it clearly does not solve the broader issue. In its statement, the business's core argument is that I, like countless others who complained, "agreed" to the service. But I while that may legally be true, that was not the point of my complaint. The point of my complaint is that the tactics the business deployed are not in good faith. If a customer is not aware of having subscribed to a service, much less making use of it (a fact known to the business), the legal standard of good faith is not met. This business simply found a way to profit indiscriminately from unwitting citizens. It already lost a massive class-action law suit because of this, yet continues to exploit people. I hope the next law suit puts them out of business permanently, and that justice is served to the many thousands who were harmed by it.
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like most other complaints about this company the problem is their deceptive method to get a person signed up for their monthly subscription service. On July 4th I made a purchase online and apparently ************ received my information due to some type of connection to the company. I was charged $2.00 on July 4th and then another $19.00 on July 12th for a total of $21.00. This was not authorized by me and upon reading the many complaints to the BBB they are using a sneaky and unethical method to get people to join the subscription program. I am requesting a full refund.

  Business Response

  Date: 07/18/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *****. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on July
  4th, 2023, after making an online purchase online, Ms. ***** was
  presented with an ad banner promoting our Free************ program. Ms. ***** clicked
  on the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $2.00.  The terms
  on that page, titled “Offer Details,” explained that if she did not cancel her
  subscription by the end of the trial, her subscription would automatically
  continue and the monthly subscription fee would be charged to the credit card
  account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ***** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *****’s membership was
  canceled on 7/13/23 at her request. We received a dispute from ****** for both
  the $2.00 and $19.00 membership fees. We accepted the dispute and the full
  refund was issued back to ******.
  
  Again, we
  regret any inconvenience this may have caused Ms. *****.