Business Profile

Internet Marketing Services

Clarus Commerce, LLC

Headquarters

Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been taking money out of one of my accounts as far back as i can see (5-2-2022) in the total amount of $258.00. This is nothing that i ever authorized, i have since locked the account so they cannot take any more money out.
Business Response
Date: 10/31/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on April 7th, 2021, after making an
online purchase on ******************, ********* ***** was presented with an ad
banner promoting our FreeShipping**** program. Ms. ***** clicked on the banner
and arrived on our order registration page, which provided full details about
our money saving membership program and how she can try the program for 7 days for
a trial fee of $2.00. The terms on that
page, titled “Offer Details,” explained that if she did not cancel her
subscription by the end of the trial, her subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Ms. ***** a welcome e-mail to
the e-mail address she provided upon enrollment that included full information
on how she can access and enjoy her program benefits and reiterating the
program billing terms.
As a courtesy, I have issued a full refund back to Mr. *****’s
account. The total refund will be $442.00, and the remaining credit should post
back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. *****.
Customer Answer
Date: 10/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:10/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting in Aug 2023 I was charge $19 + $2 via my ****** account. Saw it on 10/27/23 and it was from freeshipping****. I asked for reimbursement, which they refused. I was able to cancel further subscription monthly $19 fees, but still no information on when or what they claim I purchased that would have triggered their "offer" of a subscription. I requested either a) confirmation of when I supposedly "signed up" and for what, or b) reimbursement, which they refused.
Business Response
Date: 10/30/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on August 19th, 2023, after making an
online purchase on *************, Mr. ***** was presented with an ad banner
promoting our FreeShipping.com program. Mr. ******** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how he can try the program for the trial
fee of $2.00 for 7 days. The terms on
that page, titled “Offer Details,” explained that if he did not cancel his
subscription by the end of the trial, his subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that he provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
As a courtesy, I have issued a full refund back to Mr. ********’
account. The total refund will be $59.00 and should post back within 2-5
business days.
Again, we regret any inconvenience this may have caused Mr. ********.
Customer Answer
Date: 10/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to state for the record, no matter how clearly, they describe the process in their response, that process in reality is not clearly indicated on the web page. The simple fact that this company has been accused of this deception on numerous occasions, based on my own simple internet searches, suggest that the company is still profiting from many unsuspecting folks. I believe the *** is partly to blame for not pursuing further action. I actually took notice of the issue from a ******* commercial about an app that searches out for these hidden membership fee schemes. They actually referred to freeshipping****.

Sincerely,

******* ********
Initial Complaint
Date:10/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to end complaint but haven't been able too please advise me thanks ******
Business Response
Date: 10/25/2023
Thank you for your feedback.
I am sorry the charges you are referring to were not done by **************** I have checked all transactions with our credit card processor and do not see any of these amounts taken by our system.
I only find the one order with **************** back on 8/6/23 that was placed online. Please check with your credit card company in regards to these additional charges.
Customer Answer
Date: 10/26/2023
Without my consent or knowing how this company got my credit card information they refuse to tell me they are taking money from me on my credit card the first time on August 06, 2023 for $ 2.00 and again on August 13, 2023 for $ 19.00 and again on Se[tember 12, 2023 for $ 19.00. I have phoned them and they promised to put money back but according to credit card company they have not! I have had to have bank put fraud charge and order new bank card today they are scammers first telling me they would refund and today they don't know anything about previous calls. I never knew what service they provide and I want to know how they got my card information?
Customer Answer
Date: 10/27/2023
***** ****** ****** **********************
***** ********* ******* *** **** **** **
*** *********** ************************
******** *** ********* ******** *** ********* ***************

Please cancel complaint they are going to return money to my card thanks ****** ******
Initial Complaint
Date:10/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-2-23 free shipping**** charged my ****** debit card $2 without my knowledge or permission ( transaction id *****************) and charged the same card again on 9-16-23 for $19, again without my knowledge or permission. This is theft and is unacceptable, this business should ashamed of this type of action towards consumers, very, very shady and unethical. I have since cancelled the "subscription" that I did not sign up for so my card would not continue to be charged each month. I would greatly appreciate a full refund, thank you in advance to your prompt attention to this matter.
Business Response
Date: 10/12/2023
I write in regards to the above referenced complaint submitted to
your office by Ms. ***** We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on September
16th, 2023, after making an online purchase, Ms. **** was presented
with an ad banner promoting our FreeShipping**** program. Ms. **** clicked on
the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program for 7 days for $2.00. The terms on that page, titled “Offer Details,”
explained that if she did not cancel her subscription by the end of the trial,
her subscription would automatically continue and the monthly subscription fee
would be charged to the credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. **** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ****’s membership has
been canceled and fully refunded for $21.00. This credit will post in 2-5
business days back to ****** account on file.

Again, we
regret any inconvenience this may have caused Ms. *****
Initial Complaint
Date:10/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a complete scam. In May 2023, one of our employees was directed to buy flowers from 1 800 Flowers. At some point during check out, apparently there was a box that had to be UNCHECKED in order to opt out of signing up for a $19.99 subscription to freeshipping****. They didn't ask if we wanted to enroll, they didn't have them set up an account... they deceptively snuck a box that had to be UNCHECKED prior to check out. We've been trying to cancel this membership after realizing that we were duped into paying (5) months of payments and they're help line is full of shady scumbags who claim we don't have an account and try to sell us on all the services. Bernard is the latest halfwit that we've dealt with, who has not held up his word on getting back to us. We've tried to clawback money through our credit card but the company has claimed that we have an active account so we lost the dispute. How do we have an active account yet you can't find it when we give our credit card information. These people should be investigated. This is criminal. Our company name and credit card is *** ********* ******** ***.
Business Response
Date: 10/11/2023
Hello,
We do apologize for any inconvenience and will certainly be happy to assist in resolving this issue. Unfortunately we have been unable to locate a membership under the name, address or email address provided.
Please provide the name, email and address that would have been used to register for a membership with Freeshipping****. If possible please provide a screen shot of the last charge.
Thank you
Customer Answer
Date: 10/11/2023
We didn't sign up for anything. Someone on the phone said we were supposed to unclick a box to opt out of subscribing. That strikes us and our attorneys as a fairly misleading business practice. It's not the $50 we care about, it's the deceptive tactics you are deploying against countless unsuspecting consumers. Nonetheless, after numerous calls (and no case numbers provided), we finally received a cancellation notice on 10/9/2023. On that email, they provided a member number of ********. Attached is a screenshot of the October charge.
Business Response
Date: 10/11/2023
Thank you, our records show
that on May 1, 2023, after making an online purchase on Fromyouflowers****, *******
******* was presented with an ad banner promoting our FreeShipping**** program.
Ms. ******* clicked on the banner and arrived on our order registration page,
which provided full details about our money saving membership program and how
she can try the program for 7 days for $2.00. The terms on that page, titled
“Offer Details,” explained that if she did not cancel her subscription by the
end of the trial, her subscription would automatically continue and the monthly
subscription fee would be charged to the credit card account that she
provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

We received a dispute for
the last four charges on 10/7/23. The membership was canceled the same day and we
accepted the dispute allowing a refund of the last four charges. I have issued
a refund for the remaining two membership fees and the trial fee of $2.00. The total
refund for this membership is $116.00. The remaining credit will post in 2-5
business days and no further charges will be billed.

Again, we
regret any inconvenience this may have caused Mr. ******.
Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******
Initial Complaint
Date:10/09/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deceptive advertising. Apparently after ordering a holiday gift in 2022 I "opted in" for a free "trial" membership to freeshipping****. Not only would I not want or need a free trial membership I would not want to subscribe to anything triggering an auto payment for failure to notify a business. This is very deceptive and this practice should be discontinued. At $19/mo this seemingly minimal amount I'm sure has impacted many consumers unwittingly. I am disappointed in myself for not catching this sooner which I'm sure the company completely banks on capturing months of charges by consumers before they catch on. Very disappointed this deceptive business practice is allowed to go on.
Business Response
Date: 10/11/2023
I write in regards to the above referenced complaint submitted to
your office by Ms. *****. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on December
2nd, 2019, after making an online purchase on ************, Ms. ***** was
presented with an ad banner promoting our FreeShipping**** program. Ms. ***** clicked
on the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program at no cost for 30 days. The terms on that page, titled “Offer Details,”
explained that if she did not cancel her subscription by the end of the trial,
her subscription would automatically continue and the monthly subscription fee
would be charged to the credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ***** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. *****’s membership was
canceled at her request on 10/7/23. This membership has been canceled and fully
refunded for $610.00. The remaining credit will post in 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. *****.
Initial Complaint
Date:09/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card was issued a charge of $16.95 for a Rewards Member program which i did not sign up for nor am I interested in. I am told I will be charged 16.95 per month and I want it stopped and a credit issued to my credit card.
Business Response
Date: 09/27/2023
I write regarding
the above-referenced complaint submitted to your office by Ms. *****. We regret
any confusion or inconvenience she experienced when doing business with our
company and trust that this letter will address her concerns.

Our records show
that on August 26, 2022, after making an online purchase at **********, Ms.
***** was presented with an offer for free shipping for joining the Member
Rewards program. The offer included the program terms, which explained that if
she did not cancel her membership by the end of the free 30-day trial, her
subscription would automatically continue, and the monthly subscription fee of
$16.95 would be charged to the credit card used to make her purchase.

Our records show
that she completed the registration process by providing her e-mail and
agreeing to the program terms. Shortly thereafter, we sent Ms. ***** a welcome
e-mail to the e-mail address she provided upon enrollment that included full
information on how she could access and enjoy her program benefits and
reiterated the program billing terms.

We have not
received any direct correspondence from Ms. ***** concerning her membership.

We have canceled her
account and we did issue a full refund of $220.35 back to her this should post
to her account within 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. *****.
Initial Complaint
Date:09/21/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
FREESHIPPING**** has madeat least 3 attempts to charge my ***** ***** credit card for a service that I DID NOT REQUEST. Fortunately, the bank declined the transaction. However, the fraud attempt has resulted in new credit cards having to be issued. Then, all automatically-billed vendors have to be updated with new ingo. What a hassle! Somehow, this company got my new card info and attempted to bill that card.
Business Response
Date: 09/22/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on August 31st, 2023, after making an
online purchase, Mr. ******** was presented with an ad banner promoting our
FreeShipping**** program. Mr. ******** clicked on the banner and arrived on our
order registration page, which provided full details about our money saving
membership program and how he can try the program for 7 days at the trial fee
of $2.00. The terms on that page, titled
“Offer Details,” explained that if he did not cancel his subscription by the
end of the trial, his subscription would automatically continue, and the
monthly subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
As a courtesy, I have issued a full refund of the $2.00
trial fee back to Mr. ********’s account. This refund will post in 2-5 business
days.
Again, we regret any inconvenience this may have caused Mr. ********.
Business Response
Date: 09/22/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on August 31st, 2023, after making an
online purchase, Mr. ******** was presented with an ad banner promoting our
FreeShipping**** program. Mr. ******** clicked on the banner and arrived on our
order registration page, which provided full details about our money saving
membership program and how he can try the program for 7 days at the trial fee
of $2.00. The terms on that page, titled
“Offer Details,” explained that if he did not cancel his subscription by the
end of the trial, his subscription would automatically continue, and the
monthly subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
As a courtesy, I have issued a full refund of the $2.00
trial fee back to Mr. ********’s account. This refund will post in 2-5 business
days.
Again, we regret any inconvenience this may have caused Mr. ********.
Business Response
Date: 09/22/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on August 31st, 2023, after making an
online purchase, Mr. ******** was presented with an ad banner promoting our
FreeShipping**** program. Mr. ******** clicked on the banner and arrived on our
order registration page, which provided full details about our money saving
membership program and how he can try the program for 7 days at the trial fee
of $2.00. The terms on that page, titled
“Offer Details,” explained that if he did not cancel his subscription by the
end of the trial, his subscription would automatically continue, and the
monthly subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
As a courtesy, I have issued a full refund of the $2.00
trial fee back to Mr. ********’s account. This refund will post in 2-5 business
days.
Again, we regret any inconvenience this may have caused Mr. ********.
Initial Complaint
Date:09/18/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business wrongfully charged my **** account $19.00 and $2.00
without my authorization I already reported as fraud to my Bank
Business Response
Date: 09/18/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ********. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on August
24th, 2023, after making an online purchase online, ****** ********
was presented with an ad banner promoting our FreeShipping.com program. Mr. ********
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how he can try
the program for 7 days for $2.00. The
terms on that page, titled “Offer Details,” explained that if he did not cancel
his subscription by the end of the trial, his subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that he provided.

Our records show that he
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail to
the e-mail address he provided upon enrollment that included full information
on how he can access and enjoy his program benefits and reiterating the program
billing terms.

We received a dispute for
the $19.00 membership fee from Mr. ********’s bank on 8/31/23. At that time, we
canceled the membership and accepted the dispute, allowing for the refund of
$19.00. The $2.00 trial fee has also been refunded as of 9/18/23, this credit
will post in 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. ********.
Initial Complaint
Date:09/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled a subscription in March. They have continually charged my credit card sine then. They are now saying they have no record of my call and and accusing me of lying. The service don’t even work as stated. I was still charged for shipping by the company and I was also supposed to get free 2 day service and that was not provided. I tried to cancel online and that service was down everytime I tried. I just want my money back from the time I canceled until now. This is a total scam
Business Response
Date: 09/08/2023
I write in regards to the above referenced complaint
submitted to your office by Mr. ******. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on December 12th, 2022, after making
an online purchase on ***********, Mr. ****** was presented with an ad banner
promoting our FreeShipping**** program. Mr. ****** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how he can try the program with the trial
fee of $2.00 for 7 days. The terms on
that page, titled “Offer Details,” explained that if he did not cancel his
subscription by the end of the trial, his subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that he provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ****** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
This membership has been canceled effective 9/8/23. As a
courtesy, I have issued a full refund back to Mr. ******’s account. The total refund will be $125.00 and will
post back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. ******.

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