Business Profile

Internet Marketing Services

Clarus Commerce, LLC

Headquarters

Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

108 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being charged for a service that I did not request.
Business Response
Date: 12/11/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ******. We regret
any confusion or inconvenience he experienced when doing business with our
company and trust that this letter will address his concerns.
Our records show that on January 17th, 2022, after making an
online purchase on ******************, Mr. ****** was presented with an ad
banner promoting our FreeShipping.com program. Mr. ****** clicked on the banner
and arrived on our order registration page, which provided full details about
our money saving membership program and how he can try the program at no cost
for 7 days. The terms on that page,
titled “Offer Details,” explained that if he did not cancel his subscription by
the end of the trial, his subscription would automatically continue, and the
monthly subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ****** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
As a courtesy, I have issued a full refund back to Mr. ******’s
account. The total refund will be $130.00
and should post back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. ******.
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The complaint has two requests: (1) obtain a record of my account history; and (2) proper refund of membership fees.

I enrolled as a member to freeshipping**** in July 2023. I paid a US$13 monthly fee from July to October, for the company's service to provide shipping rebates and cashback for purchases made through their merchant links. On 11/14 I was notified by email that my account was temporarily unavailable as some transactions were under review. On 11/21, I inquired if the review was completed, and provided order confirmation emails upon request for further information. On 11/22 I was told the transactions were ineligible for cashback. I asked whether my account was terminated and if so I would like to see the account history, and that membership fees should be refunded for the period that the service is not rendered (de facto termination of my account). On 11/27, a refund of US$13 was paid to my bank account and I received an email confirming termination of my account.

I asked on the same day and received no more response for the following: (1) a history of the account (for my information and also to determine the starting date that service is de facto terminated); (2) proper refund as the US$13 refund was for 10/17-11/16, while the transactions under review dated back to at least 10/4.
Business Response
Date: 12/11/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ****. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on July
11th, 2023, after making an online purchase on *********, Ms. **** was
presented with an ad banner promoting our FreeShipping**** program. Ms. **** clicked
on the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program for 7 days for $2.00. The terms on that page, titled “Offer Details,”
explained that if she did not cancel her subscription by the end of the trial,
her subscription would automatically continue, and the monthly subscription fee
would be charged to the credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. **** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ****’s membership has
been canceled and fully refunded for a total of $54.00. This remaining credit
will post in 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. ****.
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had membership with Freeshipping**** since August 2021 paying $19/month. When shopping through their site we receive rebates at 10% of the price of the item purchased. During the month of October, we had purchases qualifying for rebates of more than $500. When they were due to be paid out, they decided to seize our membership without any explanation. When we contacted them, we were only told that we made purchases for a business that was not allowed per their terms. Unfortunately, we were not aware of such a term as they were probably added at a later time. Anyhow, they could have just refused to pay the rebate on that purchase, which was only ~$146.31 for a purchase from Home Depot. All other purchases to date have been for individual/personal use and the other purchases for the month of October were also for personal use (see below for qualifying rebates):
*** $10.28
***** **** $13.84
*** ****** $43.63
*** ****** $27.75
**** **** $42.90
******* $32.00
**** **** $31.00
S**** **** $41.99
***** **** $18.51
******* $27.90
TOTAL $289.80

We have been since communicating with them (first Joe and then Tammy) and explained to them that the one purchase was a mistake, but they are not clear about anything. When we threatened to make a complaint, they asked for receipts that we have already provided to them, but they just keep telling us about the one purchase made by mistake and refuse to even pay us for the other rebates they owe us.

If needed, we can provide all correspondence emails with Joe and Tammy.
Business Response
Date: 12/12/2023
Hello,
Our records show that we notified Mr. ******** on 12/5/23 that after receiving the requested documentation to complete a review, his account was unlocked and his eligible claims had been approved.
We apologize for any inconvenience this may have caused Mr. ********.
Thank you
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But the last email I received from Tammy (Company Representative) did mention clearly that my account was permanently shut and I am also wondering if they will bill me their monthly fee for all these months as I have not been able to use my account and plus I lost main shopping event of the year Black Friday and Cyber week.

Sincerely,

******* ********
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company took unauthorized payments from my ****** account for over a year, totaling over $341.00. I contacted CS this morning and they said they could only refund me for (4) months. I want all of my money back as we did not authorize them taking money out of my ****** account. They said my wife was looking at a Bye Bye Baby website and authorized, this which is not true. They are scamming a lot of people out there taking money from their accounts. They need to be stopped! I told them that I would be contacting you guys. Please get the rest of my money back, and make sure other people are not getting scammed. I am on a fixed income and I need this money back please.
Business Response
Date: 12/11/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on December 5th, 2021, after making an
online purchase on **************, ***** ********* was presented with an ad
banner promoting our Shopsmarter.com program. Ms. ********* clicked on the
banner and arrived on our order registration page, which provided full details
about our money saving membership program and how he can try the program at the
trial fee of $1.97 for 7 days. The terms
on that page, titled “Offer Details,” explained that if she did not cancel her
subscription by the end of the trial, her subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Ms. ********* a welcome
e-mail to the e-mail address she provided upon enrollment that included full
information on how she can access and enjoy her program benefits and
reiterating the program billing terms.
As a courtesy, I have issued a full refund back to Mr. *********’s
account. The total refund will be $341.37.
The remaining refund will be issued via check to the address on file. We are
unable to refund the card on file.
Again, we regret any inconvenience this may have caused Mr. *********.
Initial Complaint
Date:11/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2022 I made a purchase online in the amount at ***** ******. On 7/5/2022, a charge showed up on my debit/credit card in the amount of $18.26 from "*************** ****** ************ **" and my card has been charged every month since in the amount of $18.26 per month (18 months). I DID NOT authorize this charge. When I contacted ***** ******, I was told that I clicked on a button during the purchase starting a Member's Reward program administered by Clarus Commerce. I did not and do not want this program. Recently on my annual financial review I discovered these charges. On further research, I see that Clarus Commerce has been subjected to more than one class action lawsuit. This is clearly a scam. ***** ****** said that they cannot cancel the program. I request that this unwanted "membership" be cancelled immediately, that no further charges will be billed to my credit card, and a full refund of $328.68.
Business Response
Date: 12/01/2023
I write regarding the above referenced complaint submitted to your
office by Ms. ******. We regret any confusion or inconvenience she experienced
when doing business with our company and trust that this letter will address
her concerns.
Our records show that on June
3rd, 2022, after making an online purchase on ****************************, Ms.
****** was presented with an ad banner promoting our ***** ****** Member
Rewards program. Ms. ****** clicked on the
banner and arrived on our order registration page, which provided full details
about our money saving membership program and how she can try the program for 30
days for $1.99. The terms on that page,
titled “Offer Details,” explained that if she did not cancel her subscription
by the end of the trial, her subscription would automatically continue and the
monthly subscription fee would be charged to the credit card account that she
provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that
included full information on how she can access and enjoy her program benefits
and reiterating the program billing terms.

We have canceled her
account and we did issue a full refund of $305.10 back to her this should post
to her account within 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. ******.
Initial Complaint
Date:11/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently noticed that I have been charged a monthly bill from Freeshipping****. I have no recollection of signing up for this service. In looking back on my past statements and after contacting the company, it seems they have been charging me credit card since 2016. During that time, they raised the fee without notifying me, and they automatically renewed every year without my consent. I have received no communication from them during the entire time they were charging my account. When I contacted them, they claimed that I signed up for this service when using another retailer. However, I asked for proof of this, and they were unable to provide proof that I agreed to joining their service. Since they cannot show proof of me opting in to this service, and I definitely did not want this service, I believe they collected these fees fraudulently. I believe these fees should be returned to me.
Business Response
Date: 11/28/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on December 10th, 2016, after making
an online purchase on *********, ****** ***** was presented with an ad banner
promoting our FreeShipping**** program. ****** ***** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how they can try the program at no cost for
7 days. The terms on that page, titled
“Offer Details,” explained that if they did not cancel their subscription by
the end of the trial, their subscription would automatically continue and the
monthly subscription fee would be charged to the credit card account that they
provided.
Our records show that he completed the registration process
by providing their full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
the e-mail address they provided upon enrollment that included full information
on how they can access and enjoy their program benefits and reiterating the
program billing terms.
As a courtesy, I have issued a full refund back to Mr. *****’s
account. The total refund will be $1,126.57
and should post back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. *****.
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:11/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Declined shipping rebate when provided requested information and uploaded receipt with shipping price listed. Appears to be false advertising and fraudulent inducement at minimum. I have had many issues with this site in the past.
I need the rebate request and to be compensated for my time off to investigate and file this complaint. Also since I did not receive the service I paid for I'll need a refund on the service fee as well.
I have uploaded the receipt that was uploaded.
Any issues and many third parties will be activated to resolve this matter.
I lost count, but I guess it could be added to the number of parties served / in queue to be actively served. Just spoke with one of the third parties the yesterday. Please stop with the unlawful actions immediately as it is inducing damages. I view this as continued evil wantonly intent.
Time is of the essence regarding this matter.
Business Response
Date: 12/01/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that two of Mr. *****s shipping rebate
claims were declined due to insufficient documentation received. In order to
approve shipping rebates the full order confirmation page including the merchant’s
name, purchase date, order total, and items purchased is required.
We have approved the two shipping rebates as a courtesy for
Mr. ***** and they will be included in the next savings payout.
Again, we regret any inconvenience this may have caused Mr. *****.
Customer Answer
Date: 12/02/2023

Complaint: ********

I am rejecting this response because:
They continue to state improper documentation was received, yet the document attached here is the same exact document uploaded, so what specifically about the document uploaded did not include the items you just specified? The same document is attached to this complaint; note the date and specifically the time of printing. I view this as some form of continued retaliation, harassing behavior, libel, discrimination, and so on with evil wantonly intent to continue unlawful actions. If you don't admit your wrongdoing immediately this will be escalated to the attorney general, and your records will be requested by my vast array of attorneys and be added to the 14+ parties currently served and multiple parties in attorney negotiations. Pick one soon. Choose those next incriminating vicarious liability words carefully. May I know your name and address to where you would like to be personally served with a 1 million dollar settlement agreement? I advise contacting the attorney general yourself to inform them of your employer if you feel forced into this position by them; in order to absolve yourself of this matter. Approving something while continuing your lies does not help anything, but makes it much worse. You have caused damages in this interaction which I would like to be compensated for immediately.

Sincerely,

**** *****
Business Response
Date: 12/12/2023
Hello,
As previously stated, both shipping rebates Mr. ***** has inquired about have been approved and will be included in the December savings payout.
We do apologize for any inconvenience.
Thank you
Initial Complaint
Date:11/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I unknowingly signed up for monthly charges from this company after buying flowers for my mom online in 2018. They have charged my account 73 times since then, I have only used their service once!
Business Response
Date: 11/28/2023
I write in regards to the above referenced complaint
submitted to your office by Mr. *********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on January 24th, 2018, after making an
online purchase on ******************, Mr. ********* was presented with an ad
banner promoting our FreeShipping**** program. Mr. ********* clicked on the
banner and arrived on our order registration page, which provided full details
about our money saving membership program and how he can try the program at no
cost for 14 days. The terms on that
page, titled “Offer Details,” explained that if he did not cancel his
subscription by the end of the trial, his subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that he provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ********* a welcome
e-mail to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
This membership was canceled and fully refunded on 11/8/23.
The total refund amount was $946.96.
Again, we regret any inconvenience this may have caused Mr. *********.
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:11/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27/2021 I made a purchase online in the amount of $66.01 from ***************.
On 12/1/2021, a charge showed up on my credit card in the amount of $1.99 from
"*************** ****** *********** and my card has been charged every month since
in the amount of $14.95 per month (23 months).

I DID NOT authorize this charge. When I contacted Woman Within, I was told that this "Member's Reward program is administered by Clarus Commerce. On further research, I see that Clarus Commerce has been subjected to more than one class action lawsuit.
This is clearly a scam.

I request that this unwanted "membership" be cancelled immediately, that no further charges will be billed to my credit card, and a full refund of $345.84.
Business Response
Date: 11/06/2023
I write in regards to the above referenced complaint submitted to
your office by Ms.********. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that November
29, 2021, after making an online purchase with ************ Ms. ******** was
presented with an offer for free shipping for enrolling in the Member Rewards
program. The offer provided full details about our membership program and how
she can try the program for 30 days for $1.99.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her email and, by clicking
submit, agreed to the terms of service located on the offer. Shortly thereafter
we sent Ms. ******** a welcome e-mail to the e-mail address she provided upon
enrollment that included full information on how she can access and enjoy her
program benefits and reiterating the program billing terms.

Ms. ******** has not
contacted us about her membership, nor did she request cancelation or a refund.
However, we have canceled her account and issued a full refund. The refund will
post to Ms. ********’s account within 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. ********.
Customer Answer
Date: 11/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have been taking 19.00 a month from my checking account and I did not authorize it..
Customer Answer
Date: 11/02/2023
They have sent an email saying that they are going to refund the money. So we shall see if it happens. Can I let you know if it doesn't take place?
Customer Answer
Date: 11/02/2023
They have sent an email saying that they are going to refund the money. So we shall see if it happens. Can I let you know if it doesn't take place?
Customer Answer
Date: 11/02/2023
They have sent an email saying that they are going to refund the money. So we shall see if it happens. Can I let you know if it doesn't take place?
Business Response
Date: 11/03/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ******. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on October
20th, 2022, after making an online purchase on **********, Ms. ******
was presented with an ad banner promoting our FreeShipping.com program. Ms. ******
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program for 7 days at no cost.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ******’s membership
was canceled and fully refunded for $187.00 on 11/1/2023 at her request.

Again, we
regret any inconvenience this may have caused Ms. ******.
Business Response
Date: 11/03/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ******. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on October
20th, 2022, after making an online purchase on **********, Ms. ******
was presented with an ad banner promoting our FreeShipping.com program. Ms. ******
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program for 7 days at no cost.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ******’s membership
was canceled and fully refunded for $187.00 on 11/1/2023 at her request.

Again, we
regret any inconvenience this may have caused Ms. ******.
Business Response
Date: 11/03/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ******. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on October
20th, 2022, after making an online purchase on **********, Ms. ******
was presented with an ad banner promoting our FreeShipping.com program. Ms. ******
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program for 7 days at no cost.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ******’s membership
was canceled and fully refunded for $187.00 on 11/1/2023 at her request.

Again, we
regret any inconvenience this may have caused Ms. ******.
Customer Answer
Date: 11/04/2023
I accept the response from the company. I just want the refund and I will be satisfied.
Customer Answer
Date: 11/04/2023
I accept the response from the company. I just want the refund and I will be satisfied.
Customer Answer
Date: 11/04/2023
I accept the response from the company. I just want the refund and I will be satisfied.

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Clarus Commerce, LLC is BBB Accredited.