Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clarus Commerce, LLC

  500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

  
• 

  FreeShipping.com

  Dupont, WA 98327

• 

  Clarus Commerce, LLC

  PO Box 290728 Middletown, CT 06457

  
• 

  Clarus Commerce, LLC

  PO Box 447 Herndon, VA 20172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging my credit card without permission. A complete scam!! They hung up on me when I called them and asked to speak with a supervisor. They charged my card $19.00 a month on a card I had cancelled. I have reported them to my credit cars company.

  Business Response

  Date: 07/07/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on May 5th,
  2021, after making an online purchase on ************, Ms. ****** was presented
  with an ad banner promoting our FreeShipping**** program. Ms. ****** clicked on
  the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $2.00.  The terms
  on that page, titled “Offer Details,” explained that if she did not cancel her
  subscription by the end of the trial, her subscription would automatically
  continue and the monthly subscription fee would be charged to the credit card
  account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. ******’s membership
  has been canceled and fully refunded for $365.00. This remaining credit will
  post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ******.

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023, I placed an order from **********. Accoring to a Freeshipping**** representative with whom I spoke today, when I accepted the final cost of that ********** order, I also accepted a subscription to Freeshipping****. This was not an intentional choice but rather the result of a deceptive practice by this company. My CC company recently flagged the July 23, 2023 charge attempt as a fraudulent transaction. However, Freeshipping**** has successfully received 5 other payments fro $19.00 from my CC. I find this practice deceptive and wish to be refunded $19.00 for March, April, May June, and July immediately.

  Business Response

  Date: 06/26/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on February
  9th, 2023, after making an online purchase on From**********.com, Ms. ******* was
  presented with an ad banner promoting our FreeShipping**** program. Ms. *******
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program for 7 days for $2.00. The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *******’s membership
  was canceled effective 6/23/23. This membership has been fully refunded for $97.00,
  this credit will be posted in 2-5 business days back to the card provided on
  file.
  
  Again, we
  regret any inconvenience this may have caused Ms. *******.

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FreeShipping**** has been billing me $13 a month for numerous months and I have just noticed. I have NEVER used or subscribed to this service. This is outright fraud.

  Business Response

  Date: 06/15/2023

  I write in regard to the above referenced complaint submitted to
  your office by Mr. ******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on August
  18th, 2022, after making an online purchase online, Ms. ****** was presented with an ad banner promoting our 10% cash
  back program. Ms. ****** clicked on the banner
  and arrived on our order registration page, which provided full details about
  our money saving membership program and how she can try the program at no cost
  for 7 days. The terms on that page, titled “Offer Details,” explained that if
  she did not cancel her subscription by the end of the trial, her subscription
  would automatically continue and the monthly subscription fee would be charged
  to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that
  included full information on how she can access and enjoy her program benefits
  and reiterating the program billing terms. 
  
  This membership has been
  canceled and fully refunded for the membership fees, the total refund of $130.00
  will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Mr. ******.

  Customer Answer

  Date: 06/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged me without my consent or knowledge for 12 months. I was told I was going to recieve a full refund but I never did. I don’t even know how they got my information

  Business Response

  Date: 06/12/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on April
  19h, 2022, after making an online purchase on ******************,
  Ms. ********* was presented with an ad banner promoting our FreeShipping****
  program. Ms. ********* clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program for 7 days at no cost. The
  terms on that page, titled “Offer Details,” explained that if she did not
  cancel her subscription by the end of the trial, her subscription would
  automatically continue and the monthly subscription fee would be charged to the
  credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. *********’s membership
  was canceled effective 3/26/23. We have issued a full refund for the remaining membership
  fees for a total refund of $156.00. The remaining credit will post in 2-5
  business days back to the card on file.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently became aware that I have been being charged $13 a month for Freeshipping****. I never joined Freeshipping**** and could not find any emails from them in my email account. My credit card website only shows 4 months back so I couldn't tell how long the charges have been occurring. After ******** and seeing similar similar complaints, I went to Freeshipping**** and used Chat to ask about the charges. The Chat user was Maria and she informed me that she could cancel the membership and refund me for 4 months only. I asked how long I have been being charged and Maria informed me that I've been a member since 12/9/2020. I asked why I've never received any emails or communication from Freeshipping**** that would indicate I was a member or about the monthly renewals, and Maria replied that I received a Welcome email at the time and the renewal charges appear on my credit card statements. I asked if there was anyone I could appeal the 4 month only refund to since I never used Freeshipping**** and I'm sure they can see that, but Maria replied that there was not. Seeking some assistance here... I would like to be refunded for all months that I was charged, not just 4. I believe this should be 29 months total (12/9/2020 to 5/18/2023) @ $13 = $377. As mentioned, a refund was initiated for 4 months which would be $52 so that would leave $325 remaining. Any assistance you can provide is greatly appreciated.

  Business Response

  Date: 05/22/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on December
  9th, 2020, after making an online purchase on *********, Ms. ********* was
  presented with an ad banner promoting our FreeShipping**** program. Ms. *********
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money-saving membership program and how she can
  try the program for 7 days for $2.00. 
  The terms on that page, titled “Offer Details,” explained that if she
  did not cancel her subscription by the end of the trial, her subscription would
  automatically continue and the monthly subscription fee would be charged to the
  credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. ********* contacted us
  on 5/18/2023 to cancel her account and we did issue a refund for the last 4
  months of membership fees at that time. We have issued a full refund of the membership
  fees as a courtesy, this remaining credit will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

  Customer Answer

  Date: 05/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email stating that this company named ********************** has charged a fee of $13.00 on my business credit card. However, I have no idea what the company is. I called their number on my bank statement ###-###-#### and a rude operator told me that if received a bill or see a payment transaction then that means that I signed up for their services.

  Business Response

  Date: 05/12/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on January
  25th, 2022, after making an online purchase online, Ms. ********* was
  presented with an ad banner promoting our **************** program. Ms. *********
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program for 7 days for $2.00. The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. *********’s membership
  has been canceled and fully refunded. The full refund of $210.00 will post in
  2-5 business days back to the card provided on file.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with other complaints I've seen on BBB's page for Freeshipping****, I had been charged a monthly fee I was not aware of until this week. The company never sent receipts, so I managed to miss it. (That's my fault, of course.) I complained to the company and just received the message below. Offering to reimburse me for 6 monthly fees is inadequate since my ***** **** statements show I have been charged monthly since June, 2019. That would be 46 months @ $12.97/mo = $596.62.
  
  Per their email, I do see $77.82 in refunds pending on my ***** **** account. But that still leaves a balance of $518.80 for the other 40 months. It is that amount I would like to recover.
  
  I have attached a PDF of the 6/5/19 email I was sent welcoming me to Freeshipping**** (which I probably missed b/c I was moving that week); and two PDFs of my ***** **** statements showing monthly payments for the past two years (the Chase site does not you search farther back than that).
  
  Very grateful for whatever help you can lend.
  
  **** *****
  
  ****** (FreeShipping****)
  Apr 28, 2023, 10:35 AM EDT
  
  Hello ****,
  
  My apologies for the confusion. I see your membership with FreeShipping**** was successfully canceled as of 04/27/2023 per your request, and that six (6) $12.97 monthly membership fees charged to you were refunded at that time. Six fees is the maximum number of refunds that we can issue a member.
  
  If you have any questions just let us know.
  
  FreeShipping**** Customer Service

  Business Response

  Date: 05/01/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. *****. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on June 5th, 2019, after making an
  online purchase on ******, Mr. ***** was presented with an ad banner promoting
  our FreeShipping**** program. Mr. ***** clicked on the banner and arrived on
  our order registration page, which provided full details about our money saving
  membership program and how he can try the program for the trial fee of $1.97
  for 7 days.  The terms on that page,
  titled “Offer Details,” explained that if he did not cancel his subscription by
  the end of the trial, his subscription would automatically continue and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *****’s
  account. The total refund will be $624.53 and the remaining refund will post in
  2-5 business days back to the card on file ending in ****.
  Again, we regret any inconvenience this may have caused Mr. *****.

  Customer Answer

  Date: 05/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10/17 I was ordering items on ******* online and when I checked out I believe that the Freeshipping**** popup must have come up and I thought it was ******* free shipping. I never got an email from free shipping regarding any membership or monthly fees so I had no idea I had been tricked into paying a monthly fee. After 65 months I saw the charge on my bank statement and called Freeshipping**** they said they would cancel my membership # ******** they gave me and refund of only the $12.95 for April 2023. I expect a full refund of $843.05 for the debits from Freeshipping**** for the last 5 and 1/2 years. Freeshipping**** can see I never used their services one time in all these years so of course I was not aware of the membership.
  I don't believe this is lawful per **** **** - ******** ********** * ***** Subsequent disclosure requirements Therefore I would like a full refund of the charges made to my account. Thank you

  Business Response

  Date: 05/01/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on January
  11th, 2017, after making an online purchase on *********, Ms. ******** was
  presented with an ad banner promoting our FreeShipping**** program. Ms. ********
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program at no cost for 7 days. The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******** a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  We have issued a full
  refund of $998.69 back to the card on file ending in ****. The remaining credit
  will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ********.

  Customer Answer

  Date: 05/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered a recurring charge on my credit card for $13 monthly from "FREESHIPPING**** ************ **" which neither I nor the other authorized user of the card has any recollection of. It appears, like many other BBB complaints, that the charges began after unwittingly signing up for a subscription service for, well, I have no idea. In going back through emails, it appears I did receive a "welcome" email to from freeshipping**** that went unopened, likely because I wasn't aware I had joined and considered it spam. This email arrived just before a confirmation email for a purchase of $11.94 from **************** for children's books, which I did make. That email, which I did open because I had engaged in legitimate commerce with the company, noted that "this order qualifies for a CASH BACK REBATE!" with a blind link that takes you to freeshipping****. So I guess that's where they got me. 35 recurring $13 payments later, and those children's books cost me $455 without further acknowledgement from this "service" provider. This is a pure internet scam.

  Business Response

  Date: 04/18/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on June
  19th, 2020, after making an online purchase on ****************, Ms.
  ******** was presented with an ad banner promoting our FreeShipping****
  program. Ms. ******** clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program for 7 days for $2.00.  The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******** a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. ********’s membership
  has been canceled and fully refunded for $457.00. This credit will post in 2-5
  business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ********.

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company says I signed up and agreed to pay them $10 a month. This started in 2019. I have never heard of the company free shipping**** which is owned by Clarus commerce. They have canceled my subscription and refunded $60. They have taken $440 from my account.

  Business Response

  Date: 04/10/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. ******** We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on September 13th, 2019, after making
  an online purchase on ********, Mr. ******* was presented with an ad banner
  promoting our FreeShipping**** program. Mr. ******* clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program for 7 days for a
  $2.00 trial fee. The terms on that page, titled “Offer Details,” explained that
  if he did not cancel his subscription by the end of the trial, his subscription
  would automatically continue and the monthly subscription fee would be charged
  to the credit card account that he provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******* a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund for Mr. *********
  account. The total refund will be $442.00, this credit will post back to the
  card on file in 2-5 business days. We were unable to issue a refund for one
  membership fee back to the card, a check for $10.00 is being issued to Mr. *********
  address for the remaining membership fee.
  Again, we regret any inconvenience this may have caused Mr. ********

  Customer Answer

  Date: 04/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******