Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started having an issue with my car in November, 2022. Something was draining the battery while it sat in my garage overnight. I took it to O'Meara Ford for service and their solution was to install a new battery. Two months later (January, 2023) I just had the same problem happen again so I took my car to a repair shop ******************************* and they discovered that the battery **** sold me was two years old (sticker says 9/20). I would like **** to reimburse me for the cost of the battery and labor ($201.33).

  

  Business Response

  Date: 01/31/2023

  Our apologies for the defective battery.  It is under warranty and had the customer called us first, we would have immediately replaced.  We've spoken with the customer and they will return the battery as it's under warranty, and we have a refund for the work waiting at our parts department front desk.  

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2015 **** Edge was taken to this business for a break service on December 16th 2022. My vehicle is still with them with an unresolved issue. This business has been waiting for a response from main company ****, and has not received a proper answer from them. My vehicle has been there for a long time now and remains unfixed.

  

  Business Response

  Date: 01/24/2023

  Tell us wh
  From Hotline:
  This message is from ********** Company.
  
  
  Due to the time this vehicle has been dealing with the same concern, we have referred this concern to the ***** Service Engineer (***) in your market area. The *** should contact you and/or the ********************* ******** Manager or Service Director) within one (1) business day to discuss further recommendations. If the *** does not contact you directly, please consult with your ********************* to discuss further recommendations and steps to assist in the resolution of this vehicle concern.
  
  Regards,
  **************
  Ford Technical Assistance Centery here...

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 14th I went to ******* and ordered a new **** Ranger. At the time, they gave me a written trade-in offer for my vehicle. On Wednesday, the 28th I called the dealership and confirmed the original offer. Additionally, I confirmed they would honor it if I brought my vehicle in for the trade/sale before my new order arrived. I set up an appointment to come in Saturday, the 31st for the above-agreed-upon deal. I was simply supposed to show up, sign, and drive away with a check for the prior agreed-upon deal. When I arrived on the 31st, they stated they would no longer honor their own offer, even though I had it in writing and called to confirm it and set up my appointment. They then offered me $4,000 dollars less for my vehicle despite nothing changing. This, to me, is an unfair bait-and-switch business tacit and unacceptable. I still have the original written offer, and would like them to honor their word given both on paper, and over the phone.

  

  Business Response

  Date: 01/03/2023

  The value established for a trade is not the same amount as that given to a direct consumer purchase, as we aren't able to offset the trade loss in the new vehicle purchase.  With that being said, when the ordered vehicle is delivered we will still be able to honor the customer the same overall deal presented.  If the customer could reach out to *****, he will be happy to clarify all the details of the deal.  Thank you.  

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2014 **** Focus and it has always had transmission issues. It has an extended warranty because of this. I called to get my car serviced to avoid future problems and they say it will *********** months to fix and I have to pay for the rental during this time. Why is this my problem??? This is not a "Me" issue. This is a **** issue. I will never buy another **** vehicle again. I bought this car brand new because I didn't want these problems in my life... and here we are. I am so done with this company and their horrible ways of handling things that they KNOW ARE A REAL PROBLEM FOR THEIR CUSTOMERS!

  

  Business Response

  Date: 12/19/2022

  We spoke with Joy this morning.  She did purchase the car from us, but her issues are coming from ****************** and ***************** is the service department that wasn't able to help her.  She will be bringing us the car today, and we will handle her service needs right away.  Thank you.

  Customer Answer

  Date: 12/19/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2012 acura mdx from ******************* on July 23rd 2022. It had over ******* miles on it. I paid ****** and also bought a 24 month ****** mile powertrain warranty for ****. Three weeks ago my car started having issues while driving. It started shaking violently going 40 mph, engine light would come on and turn off. I've made many attempts to get my vehicle in to ******************* with no success. They would only tell me that it would be better for me to take it to a Acura dealership because their mechanics are backed up, their mechanics don't know how to work on acuras. I've tried to get a loaner vehicle from them which is apart of my warranty, they simply refused. I've made many calls to the service department, only for them to take my information and say someone would call me back, no one has called me back. I've showed up to the dealership in person many times to speak with someone in person, only to be told that it was my decision to purchase a vehicle with over ******* miles, and things happen. While I understand that part, but I definitely shouldn't be having these kind of issues this soon buying a vehicle from a dealership. On November 8th my car wouldn't start at all. November 9th I had to call a tow truck and they couldn't jump start the vehicle, so I had it towed to a automotive garage where it still sits right now. I believe ******************* sold me a bad vehicle and is giving me the run around on what their responsibilities are pertaining to my warranty and the vehicle I bought from them.

  

  Business Response

  Date: 12/06/2022

  The customer stated that he had a repair shop that he works with on his other Acuras, and they would look at it for him quickly. To help the customer, we printed out his warranty information and provided him with our my phone numbers and advised him after the diagnosis to have the repair shop contact us and we would assist in working with the warranty for repair authorization and a rental car. Please have the customer or repair shop reach out to *********************, Service Manager, Direct phone  ************, if there are still open issues.

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for services on 10/6/2022 for $5028.22. Text messages from service department was $875.00 for sensor replacement and $4104.00 for engine reseal to correct oil leak. Paid for service then Truck would not even start to take home. ********* ************** from another source. Truck engine still leaks and I had to buy another sensor and install which fixed the Truck, engine still leaks.

  

  Business Response

  Date: 11/01/2022

  We've been trying to reach the customer, with no success. We'd love to get the truck back in the shop with our master diesel tech to take a look, but are waiting to get a response from the customer.  Please call our Service Director, *********************** directly at ************ or email ***********************************.  Thank you

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18241560
  
  I am rejecting this response because:
  I have not received any request or information from O'Meara Ford.
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Audi Q3 from O'Meara Ford yesterday. On the drive home the car started smoking and the tail lights were cutting in and out and I smelt electrical wires burning. I contacted ******* and told them I wanted to return the car. I asked if they could please have their fleet come pick up the car, as I didn't not feel safe driving it in the condition it was in. The refused to help in any way. I was dealing with ************************* and the manager ***** and there was no offer to help me in any way. I was told that the car was safe to drive and to take it back. I have never had such bad customer service in my life. To boot, after the papers were signed we were told the car was being detailed and it would be 20 minutes until the car was done. I waited over 1.5 hours and finally asked for them to stop the detail and bring me the car, so I could go back to work. The outside of the car was not even washed. They had 5 hours to get the car cleaned out. This is a major dealership and I had higher expectations for a company and the staff they employed. I need a safe vehicle and this one did not meet my standards, nor did the service received.

  

  Business Response

  Date: 10/17/2022

  Our customers are very important to us, and I apologize for the poor experience.  

   

  We have picked the Audi up and it is back on our lot and the contract is void.

   

  Sincerely,

  ***************************

  O'Meara Ford

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off on August 3, 2022 to get the **** a part of the transmission, fixed. It is covered under an extended warranty because enough **** customers complained about this part failing in <10 years. The part is on back order till mid-September, I was told. A loaner car is covered per the paperwork from ****. They said they didn't have a loner for me for 1-2 weeks. It's been 5 weeks without a loaner, and they still told me 1 more week. I escalated my issue and then was told they didn't want loan lend me a loaner due to how long I needed the car. I've been car-less for 5 weeks and the dealer hasn't been honest why. If I knew, I could've escalated earlier. It's frustrating. I was also told I could pick up and use my car, but it is an intermittent no start and breaks down. That's not a safe alternative.

  

  Business Response

  Date: 09/07/2022

  Unfortunately, the TCMs are on national backorder and no dealers have received the part for many months. We did make the customer aware of the parts delay at drop-off and can only pass along the expected delivery dates that we've received from the manufacturer, and unfortunately, those dates continue to be extended. We have all orders, including this customer, on emergency status. We are working to secure long term rental coverage and a loaner vehicle for the customer as soon as possible.  We understand the inconvenience and stress this causes, and will do everything we can to solve the issue as quickly as possible.

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17928548
  
  I am rejecting this response because: I keep hearing different things and feel like Im being lied to at this point. I didnt know that the part was even further delayed until this message. I only heard about a rental or loaner car being delayed. I was made aware of the delay when I dropped the car off, but I was also told I would have a rental in 1-2 weeks and had that same response for 5 weeks now. Ive seen no meaningful effort from Omeara **** at helping me get a rental or loaner. I had to escalate myself after over a month to get any sort of help. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/15/2022

  we were able to secure a loaner vehicle for ******* yesterday, and will make needed repairs as soon as the part is released from the manufacturer. We wish there was more we could do to wrap up for the customer. Our most sincere apology for the delays, but unfortunately there isnt anything we can do to move faster.