ComplaintsforO'Meara Ford

• Initial Complaint

  04/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We purchased a Mustang Mach E from O'Meara Ford on Wednesday, March 27, 2023. The sales person (*********************** (LT)) was pleasant - we had driven from Aurora to ********** to see the car. We liked it and decided to buy it on the spot (unusual for us as we normally wait 24 hours). LT assured use that we could fill out paperwork for inhouse financing but if we had a better rate with USAA that ******* would do whatever was necessary to move the financing over to USAA. With that, we wrote a downpayment check for $8,000. LT assured us he had talked to the finance department and that they understood our desires. During financing, I mentioned we were looking at USAA and that we expected financing would be shifted over to USAA if they had a better rate. The Finance Manager (******************* (JA)) was probably too busy trying to sell add-ons to us that he didn't hear or acknowledge that. I was uneasy but trusted LT's ***** The next morning I checked with USAA - their rate was better. I emailed the document USAA needed to have filled out to ******* on Friday, 3/28. The manager (****) responded that he had received my communication. I replied to his email asking for confirmation when the paperwork was returned to USAA. There was no response. I followed up today (4/1) with a call to LT. LT turned me over to JA in finance. JA claimed he had no prior knowledge of this and so completed inhouse financing over the weekend. I told him I wanted my financing with USAA, the car is now insured with them as the lender. ******* has taken no action to correct their errors and finance the car according to the verbal agreement we had with LT. I would expect they would at least investigate their communication issues and take action to do that, regardless of what it costs them to make up for their mistake.

  

  Business response

  04/09/2024

  Our apologies for the error. We are cancelling the current contract and will setup through USAA as requested. Please let us know if there's anything else you need and thank you for your business.

  Customer response

  04/09/2024

   
  Complaint: 21516821
  
  I am rejecting this response because while they have completed the work of moving the car loan to where we originally agreed, they have not yet removed the credit inquiries from my credit report.  The TransUnion report shows two hard inquiries (one from ******* and the other from Capital One).  The Equifax report shows four hard inquiries (*******, ************ Kroger and a credit union) all on the same day.  I specifically asked the dealership to withdraw all those since we didn't finance through them.  As a result of those, my credit rating dropped 20 and 23 points respectively.  I wrote to thank them for getting the loan moved to USAA and again asked them to follow through and clean up the mess they made on my credit report.  
  
  Once those credit inquiries are removed (or reversed), I will agree this has been satisfactorily resolved.
  
  Sincerely,
  
  ***********************

  

  Business response

  04/12/2024

  Heres the response. 
  ************ signed and approved an Application for Credit, ******************* application for credit was submitted to various lenders in an effort to obtain the lowest interest rate for ************.
  
  After agreeing to terms and signing a bank contract for financing through ************************ after signing with *********** spoke with his bank (USAA) and requested for OMeara **** to rescind the contract with ***********, so ************ could finance his vehicle through USAA.  OMeara **** contacted *********** and rescinded the contract.
  
  Since ************ signed the Application for Credit (requesting financing) he would need to contact the various lenders and request that they remove the credit inquires.
  
  ***************************

  Customer response

  04/12/2024

   
  Complaint: 21516821
  
  I am rejecting this response because:
  The finance department should NEVER have made the inquiries until they heard whether we were going to go with USAA or not.  Our sales staff told us we could complete the paperwork for ********* financing but that it would be held until we were able to determine if USAA's rate was going to be better or not.  With that assurance, we wrote an $8,000 check to start the process rolling. During the 'signing' we mentioned we were going to check with USAA at least twice. The Finance person was probably too busy trying to upsell to pay any attention to it.  
  
  The next day (I think Thursday) we confirmed with USAA that their rate was better. I EMAILED ******* (to the attention of my sales person) to let him know we were going with USAA. I attached USAA's documentation for the dealer to complete with that email. We got a response from the manager, letting us know they had received our correspondence and asking us to let them know if they could do anything else. I responded directly to the manager that I would like confirmation that our financing paperwork with USAA was taken care of.
  
  The manager did not respond on Thursday or Friday.  On Sunday evening, I emailed to find out the status. Monday I called my sales person and asked what was going on. He didn't have an answer and turned me over to Finance. Finance called me back that afternoon stating that because they hadn't heard from me they went ahead and processed the paperwork through their financing over the weekend.
  
  They have already admitted the acted incorrectly and reversed that.  The only way I will consider this resolved, is for them to REMOVE all credit inquiries from my TransUnion and Equifax accounts.  Had they proceeded as the sales staff told us they would, they would have processed USAA's paperwork and never needed to do any of the inquiries - whether we signed or not.  
  
  ********* lack of following through on communication is solely the cause of this situation. And if they truly feel they have the public best interest at heart, they will own up to their mistake(s) and make this right.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I bought a vehicle from this business on December 7th, 2023. I have no documents that break down what I paid, as the dealership will not send them to me. The car was $24,000 and I estimate taxes to be around $3,000. I had to rush out to pick my son up from school, so after agreeing to an added warranty of around $5,400 I left. For clarification, we put down $6,000 so our loan should have been around $27k. When my wife went through the paperwork, we realized that the cost of the vehicle was almost $2,000 more than we had agreed to ($29,461.00) AND the mileage was off by 30k miles, which in turn would end our warranty early. We called and asked for a copy of the paperwork to see the cost laid out, but we were not given that. We also asked for the corrected mileage on the title and corrected warranty paperwork. We were told the extra cost was "taxes" and a luxury key replacement that was never mentioned before signing paperwork. I called ****** the finance manager over 10 times before he finally sent the paperwork that we needed to cancel the added-on features. I sent the paperwork in immediately as we had been going back and forth for weeks. The paperwork was sent in on 12/18/23. The paperwork states "Cancellation are processed when all the information above is turned in and received by O'Meara Ford." This paperwork was sent back directly to the email ****** provided. In February we reached out to ****** via email about the paperwork and refund and got nothing back. We called 5 times with no response. We sent a follow up email and he finally responded. I have attached the emails to this complaint. Today is 3/12/24 and we haven't received any money back nor have we received any updated paperwork for our vehicle. We would like the updated warranty paperwork and the cost we paid laid out, so we know everything is correct. We would also really appreciate our refund (which we still don't know the amount of because it still has not be provided to us.)

  

  Business response

  03/18/2024

  We have send the customer a break down of all the numbers and also canceled road hazard for him and updated the mileage on his extended warranty contract.  All details have been sent to the customer.

  Customer response

  03/18/2024

   
  Complaint: 21421371
  
  I am rejecting this response because:

  I have not received break down of the cost. I am looking for paperwork that shows- cost of car, dealership fees, taxes, warranty, and anything else that would add up to our total in question. Once that is received if the numbers match, we will close the case.
  
  Sincerely,
  
  ***********************

  Customer response

  03/27/2024

  Hello,

  I wanted to let BBB know that I got everything I needed from the business and I appreciate the help BBB provided. Our complaint has been resolved.

  Thank you,

  **********************;

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, I dropped off my vehicle to O'meara Ford in ********** ******** On November 14 2023. I was told it would take 10 days to determine if the repair would be under warranty, so I paid for a rental while it was in the shop. On day 10 they determined it was a repair that was under warranty so at that point they were able to provide me with a loaner vehicle. I asked ***** at ******* how I get reimbursed for the rental and he told me to call ************. I spoke to someone on the phone and they told me in order to process the refund I have to call back once the car is repaired and provide them with my invoice number. So I go and pick up my vehicle on January 4 ****. I then call the number again and then am told that the dealership is responsible for my reimbursement. I inform them that I was told by ***** they do it, so they got on a 3 way call and told ***** how to go about the reimbursement, he agrees, and then he disconnects. They then tell me I have to go back to the dealership and provide him with my invoice number and he will process it for $40 for 5 days. I let them know that my contract, I signed when purchasing the vehicle says $35 for 10 days. They tell me that is inaccurate. I have tried to get someone to recognize that this is a legal signed document and they keep telling me their documentation says otherwise. I spoke to the finance department at **********************, (*****) and he verified that yes I am correct it is $35 for ************************************************************************ 2023 about the ****************** and that is why it is limited to 5 days. However I am wondering if they actually have the right to update a contract that is signed prior to their warranty changes. I appreciate your time and helping me deal with this situation. Contacts:Rose (**** Extended Warranty customer service) case number *********** ***************); *********************** at ******* ************** ************************* at ***************** **************

  

  Business response

  01/19/2024

   Left a message at ************. Asked her to call my direct line at ************. Thanks ***********************

  Customer response

  02/06/2024

  Hello. Just wanted to let you know this issue has been resolved with *******. After being in communication with the BBB they reached out to me and helped resolve the rental complications. I received my correct payment.

   

  Thank you, ******

• Initial Complaint

  12/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Customer Name: Khamphone Navasack Dealer Name: OMeara **** Center *** Contract Date: 08/11/2023 On August 11, 2023, Ms. ******** purchased a vehicle from OMeara **** Center ***, located at ******************************************************************. The car purchased was a new 2023 **** Model F-150 with a total MSRP of $50,410.00. Ms. ******** bought the car as is but was charged for the installation of leather, a bedliner, and side steps, which amounted to $6,085, bringing the total to $56,495. Additionally, there were tax and dealer fees totaling $6,197.75, resulting in a final amount of $62,692.75. Ms. ******** made a down payment of $5,000 at the time of purchase.The following day, Ms. ******** reviewed the contract and found discrepancies in the charges. There is an additional charge of $5,809.25 that does not add up, with no description provided for this charge. When Ms. ******** returned to the dealership seeking clarification, she was informed that they could not make any changes as she had already signed the contract.Ms. Navasack is requesting a review of the charges and a refund for the overpayment.

  

  Business response

  01/08/2024

  ******, our Finance Director has reached out to the customer, he spoke with the customer, emailed her the completed signed contract, including the finance warranty, gap and theft purchased.  See details attached.  

  Customer response

  01/14/2024

   
  Complaint: 21069779
  
  I am rejecting this response because: No one from the dealership or finance has reached out to me since the purchase of the car on 8/11/2023. Does the dealership have a record of phone calls or attempts to contact me after 08/12/2023? According to the two-page document that the dealership provided in response to the complaint, the additional finance warranty, gap, and theft protection purchases were canceled as of 9/7/2023. Refer to page 8 of the documents provided by me. Additionally, on page 2 of the documents provided by me, I did not sign the document for the extra charges of $6085.00. The signature forged on the document is not mine, and both dates (08/14/2023 and 08/12/23) were not the dates of the car purchase.

  
  I kindly request a refund for the misleading charges and any discrepancies in the charges related to cancellations or extra charges that have not been returned to me. Please review all itemized charges, payments, and cancellations and take prompt action to refund the amount that is due back to me. I believe in fair and transparent business practices, and I trust that this matter can be resolved amicably.

  Thank you for your attention to this matter.
  

  
  Sincerely,
  
  Khamphone Navasack

  

  Business response

  02/12/2024

  ***************************, brought her daughter to the dealership and management reviewed the documents with them both and they agreed that everything was correct with her vehicle purchase, and we cancelled the extended service contracts about a month ago.

   

  Sincerely,

  ***************************

   

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  once again, getting marketing mail from this company. I have gone through 10+ BBB complaints and finally got someone who cared to email me back and forth and it stop for a few years... well... it's back. I'm not sure why this is so hard for them to do?

  

  Business response

  12/01/2023

  Hi ******, I'm still here(the person you talked with before).  Apologies that you ended up back on a mailing list.  I'll reach out to our marketing partner, to again remind them that you wish to be excluded from all mailings.  ************* marketing mailers don't always give us the ability to exclude addresses, but I'll keep trying for you.  You can reach me at *********************************** if you have further issues, and I'll keep trying.  Thanks and happy holidays.

  Customer response

  12/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On February 7, 2023, I went to buy a 2019 Dodge Challenger. After being there for hours, the salesman and the lady in finance told me that as a condition of buying the car, I was required to buy all kinds of extended warranties and service plans costing around $12,000. I agreed to it believing them. fast forward to November 2023, I tried trading the car off for something else, and a sales manager at another dealership told me that those warranties threw me upside down almost $14,000. with his advice, I went back to ******* and asked about canceling those warranties, I was told that I would only receive a small portion of that money and second, the refund had to go to the lender. I was told by the lender that they would never ever require a warranty. the price on the car was ******. I now owe ******. because of the total amount financed, my payments are 850. It took 8 months for them to get the actual ideal through. They kept saying that there was a snag and I might have to return the vehicle and they would get a hold of me. they had me come back in and I had to sign a new contract. I didn't notice anything different. I did not know at that time, that they can't say a lender requires a service contract to obtain the purchase. Had I known that, I would've taken the car without the service contracts and warranties for a lower payment. I would like a refund of the warranties to me, so I can pay the lender, or get a new contract and new financing set up (as I have terrible credit). Also, I left the car with them for repairs over the summer, they had the car for a month to repair a/c and replace a headlamp.

  

  Business response

  12/01/2023

  **************** AND HIS WIFE *********************************** THE 2019 CHALLENGER ON JUNE 08, 202WITH ****** MILES.

  MR. AND ***************** ALSO HAD A **** CHEVEROLET TRACKER TRADE-IN WITH ABOUT ******* MILES ON IT WHICH WAS WORTH $1,000.  THE AMOUNT OWED ON THE TRADE-IN AND THE BALANCE OWED WAS $4,100 WHICH MEAN THERE WAS AN ADDITONAL $3,100 ADDED TO THE LOAN.

  MR.AND ***************** PUT $1,000 AS A DOWN PAYMENT.  MR. AND ***************** PURCHASED GAP INSURANCE FOR $600, A SERVICE CONTRACT THAT MECHANICALLY COVERS THE VEHICLE UP TO ******* MILES AND EXPIRES 06/08/2030. IN ADDITION, ROAD HAZARD FOR $1,294 AND LUXCARE FOR $1,000 WAS PURCHASED BY MR. AND *****************. THESE ITEMS ARE APPROVED WITH THE LENDER (CANVAS CU).

  WE DO NOT EVER TELL A CUSTOMER ANY OF THESE ITEMS ARE REQUIRED BY A LENDER.  WE PRESENT THE PRODUCTS AND EXPLAIN THE BENEFITS AND THE CONSUMER CAN DECIDE WHETHER OR NOT TO PURHASE THESE ITEMS.  SINCE THE LENDER INCLUDED THESE ITEMS IN THE ***** LOAN AMOUNT, ANY CANCELLATIONS/REFUNDS GO DIRECTLY TO THE LENDER AND THE AMOUNT OF THE CANCELLATIONS GOES TOWARDS LOWERING THE AMOUNT OWNED ON THE LOAN.  THE CANCELLATIONS ARE PROATED ACCORDING TO THE AMOUNT OF **** THE COVERAGES ARE IN EFFECT ALONG WITH THE MILEAGE DRIVEN DURING THE **** OF COVERAGE. SINCE MR. AND ***************** DID NOT PAY CASH FOR THESE ITEMS (IF SO, THE CANCELLATIONS WOULD GO DIRECTLEY TO MR. AND ****************) THE REFUND/CANCALLATION AMOUNT MUST GO TO THE LENDER.

  SINCERLY,

  ************

  Customer response

  12/01/2023

  I have witnesses that would tell you that the sales person, ************************* and the person in finance, ********, told us that Canvas Credit Untion was requiring us to take out these coverages.  ***** came out to us while we were sitting at a table in the middle of the floor saying that the warranty was being required by the lender.  I asked ****, several times to clarify that the lender was requiring the extra coverages, to which she said "YES"  I truly thought I could trust these people.  They sent me home with the car and within 2 weeks, **** called me and said there was some kind of snag with the financing, and that I may need to return the car.  It took right at 6 months to get the actual loan, and I was llate from the get go.  The only finance manager I spoke with was ****, and he made several promises that I had to remind ****** about.  He got me 1 payment and ******* was supposed to have covered all the repairs, but after a month of the car being there, the dodge dealer they sent it to said they were instructed to charge it to my warranty.  I paid the copay just to get my car back.  ****** also gave me that money back, but it was still billed to the warranty.  We feel completely mislead on the multiple service contracts.  If I were not told that the Lender was requiring it due to my low credit score, I would never have bought these.  I dont know how much those actually raised my monthly payment, but i would say that it was alot.  The prices on my contract clearly shows about $10000 for the stated service contracts.  Now to get just a tiny bit of that money back feels like a slap in the face.  I have NEVER EVER purchased a service contract before.  I have always done my own work on vehicles, as I worked in the automotive (class 8) industry for almost 25 years.  I was unaware that no lender or dealer or representative of dealer could tell me i "had" to purchase a service contract.  I would never have known it either, were it not for a trusted sales manager at a different dealership hadn't told me. I trust this person at the other dealership, as I have purchased 2 cars from him directly.  

  I am truly sorry, but we feel that we were co-erced to buy the service plans.  I could have handled the car with lower payments, but, that scenario was NEVER shared with us.

   

  ***********************

  Customer response

  12/05/2023

  My wife & daughter were with me when this happened. My wife will tell you the exact same story I have, as what I have said is true. If we have to ask my daughter, Im sure she would recall events the same way. 

• Initial Complaint

  09/29/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Transaction Date 8-31-23 The transaction to purchase a vehicle went great until the deal was signed and the problems began once it was sent to financing, and after. Once this went to financing, they made numerous changes to the deals numbers adding additional services that were not discussed or wanted, wrongly collecting far more taxes than they should have, and made false claims regarding the **** lowering insurance premiums. Once the issues were identified, I reached out numerous times to correct the issues, but they had no intentions until we showed up at the dealership again. Even then they tried to manipulate the numbers to pocket more funds for themselves. I feel this is a practice they utilize a lot, and more vulnerable buyers wont know until it is too late. All together they over charged us by $2,329.76. Many of the numbers were correct going into financing. I feel they maliciously changed them to pocket additional funds.The bigger issue is the salesman confirmed that others have been hit with this same type of tactics, and when the salesman asked about getting this resolved he was told not worry about it This tells me this is a common practice for them.They have now issued checks to correct these mistakes, but I know I am not the only one this dealership has been taken advantage of. Lastly when we requested to see the signed deal sheet document, they refused to shows us. This is most likely due to another overcharge that i have yet to ascertain.

  Customer response

  09/30/2023

  I wanted to follow up to note that this issue is now closed since they issued checks to cover a majority of their many mistakes. Yes they still shorted the refund by a few dollars, but i am not that worried about that small amount in which they still owe. But I hope that this process will ultimately change how they do business, and other people are not impacted by these shady practices. 

• Initial Complaint

  08/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I found a vehicle online. I ended up test driving the vehicle and due to the time told *************** I would be back in the morning because I was interesting in buying the vehicle. When we showed up the next morning, they said someone just came in wanting to purchase this vehicle but they didn't. They went on to tell me this vehicle still needed to go through their 137 point inspection, but it would be best if I started filling out all of the paperwork to ensure that no one else came in to purchase the vehicle. I told *** that we would really prefer to wait to see if it passed inspection, they insisted that we needed to do the paperwork because more than likely they were going to sell it if we did not purchase it. Unfortunately I went through the whole process of purchasing this vehicle out of fear they would sell it. I continued to ask what would happen if the car did not pass the inspection, they said oh don't worry it won't hurt your credit, and we will completely wipe out the whole sale. A few days later, I had to reach out several times to see if the car passed inspection, finally, I got a call from *** that the vehicle did not pass inspection. I asked him what the next step was and he said he would get with their finance *******************, and have him refund the down payment and cancel the loan. A few days later, I had to call back and speak to ****** because they still had not processed my refund for the down payment. ****** said he would take care of everything else. 3 weeks later, I called the bank and they told me I still had an open auto loan on the vehicle, I spoke to the customer service and told her what happened. She said 2 days ago the dealership received full disbursement of for the loan (weeks after they were supposed to cancel the loan). They never unwound the loan and it's still appearing that I have an auto loan out for the vehicle!! So the real question is, what are they doing with this loan money for a vehicle they ended up not being able to sell?!

  

  Business response

  08/21/2023

  Our most sincere apologies for the mistake.  We have cancelled the contract with canva and cleared the loan. We also mailed a letter of cancellation to the customer as requested.  

  Customer response

  08/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2018 Silverado late on a Wednesday. We agreed on a "We-Owe" for recharging the air conditioner and that I could pick up the truck the following day. However, it was discovered it needed far more work than realized. Since that time, I have waited 2 weeks to take delivery while they are in possession of my trade-in. The loaner I'm driving has transmission problems. Each time I contact Sales, I'm given a different excuse and more delays. I expect this to be resolved before my first payment is due, as I will NOT suffer a credit hit due to their lack of preparation or urgency.

  

  Business response

  07/14/2023

  ISSUE FIXED AND CUSTOMER WAS GIVEN A COMPLIMENTARY MAINTENANCE PLAN.

  Customer response

  07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  07/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been trying to get a hold of the finance department so I can get the cancellation request form in order to get a refund on what remains of my GAP insurance, purchased through them. I have been transferred on numerous occasions. It has been well over 2 months of getting the runaround treatment. They keep telling me the person I need to speak to is someone named *************************, from finance department. I have left voicemails to her "direct line". I have emailed over 30 times to her email. I have yet to receive a call back or an email response. I find it very difficult to believe that none of the sales reps do not have access to simply email the form to requesting customers. It seems like this a strategic move on this business to have customers simply give up on trying to get their refunds.

  

  Business response

  07/13/2023

  Our apologies, there was some confusion between our business office and the dealership.  We have reached out to the customer and have resolved the issue.  Thank you.

  Customer response

  07/20/2023

   
  Complaint: 20288979
  
  
  I had the Director of the ******************* thats in charge of both Omeara **** and Omeara ********** finance departments, give me a call to tell me about this confusion that he mentions. Im not sure how it could be a confusion when I mentioned in both my emails and voicemails, as well as to the sales reps I spoke to, that I was specifically told by Omeara **********s finance department, that all cancellation requests go through Omeara ****; regardless to which dealership the *** insurance was purchased from. 
  Furthermore, on this phone call with the director of finance, he stated that it was his direct line and that I could text or call him for any concerns and follow **** yet he has not responded to my text a week later, after he stated it would be resolved by him personally. I am still giving him the benefit of the doubt that he has my new address and knows how to refund me the amount but he has yet to ask for my address, which is now different from when I purchased the vehicle 4 years ago. I have yet to receive the cancellation form that, from my understanding, all dealerships need in order actually issue the refund, along with the supporting documents. 
  
  Please update my complaint status from Solved to unresolved, as no progress has been made. 
  
  

  
  

   

  

  Business response

  08/10/2023

  Apologies on the delay as we researched this issue.  Please see the attached letter send to ***** after a followup conversation.  

  Good morning *****,
  I want to follow up with you from our conversation yesterday afternoon.
  In 2019 you financed the 2016 Jetta with Credit Acceptance and purchased a VSC **************** contract) which is provided through Credit Acceptance.
  I spoke with Credit Acceptance yesterday for clarification on the cancellation, I was told August 2021 your account was closed with them and the warranty had reached it's end date in June 2021.
  You mentioned to me you re-financed your vehicle and had purchased GAP at that time.  *********** you re-financed your vehicle with is who you will need to reach out to for the cancellation refund you are looking for.
  
  
  Sincerely,
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩