Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into O'Meara Ford to get a recall alert done on my vehicle, it already started with multiple issues with scheduling and ordering parts, 4 weeks after the original scheduled date, they took my vehicle in and did whatever they needed to do. I received my vehicle back and within a couple of days returned it back to them due to things not being done correctly or tightened. They said they re did everything but since these repairs have been done my vehicle has had the check engine light on, it now makes horrible noises while turning, and it is now trying to die completely when you try to start the vehicle. I brought in a perfectly functioning vehicle and now have a vehicle that is about to break down. They even told me that they will not work on my vehicle again because they don't accept that age of my vehicle , but if that was the case why did they accept my vehicle to begin with ? I feel like they destroyed my vehicle just because it is older. Now I'm being forced to pay thousands of dollars for repairs that should have never had to be done since they touched my vehicle

  

  Business Response

  Date: 07/14/2025

  We are unable to locate a repair order under the name ****** ********.  Could these repairs have been done under another name?  Or do you have a receipt you can upload so we can locate your records?

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to get ac and windshield wipers fixed which they did, but when I got the car back my abs break system lights where on, I told them when I had taken the car that was not an issue with the car , even though they messed something in the car they expected me to pay for the repair and diagnostic of the problem they had created , they created the problem and want me to pay them to fix it, had a long conversation with the front desk person and were heading no where so I told him it was okay and left knowing id plan on filing a lawsuit specially when I paid over $2,000 dollars to get my car back with problems it did not have when it got there

  

  Business Response

  Date: 05/12/2025

  We did not create any additional issues with *************************** This vehicle is in need of multiple repairs and Mr ******* stated he was aware and would handle those issues.  See attached phone link below.  Also attached are pictures of the wiring on ********************* We repaired the windshield wipers motor, wiriing, etc and let him know the wiring on the car is in very bad shape and he understood. The vehicle has a salvage title and is highly modified from engine to the wiring harness on the vehicle. Someone has already been working on the car and the workmanship is not good. The service advisor let ********* know the lights were on prior to pickup.  

  Here is a link to the phone conversation letting Mr ******* know that other module lights are engaged and he says yes/okay as if he already knew there were issues.  ********************************************************************************

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23306462
  
  I am rejecting this response because:
  Yes the car has multiple problems but the traction control and advance trac was never one of them thats a new thing you guys caused , when on the phone with **** I was in the middle of a construction job site and could not here perfect I tought he was referring to my tire pressure sensors that are new not my traction control if I was okay with it I would of not been arguing with him when I picked the car up its real poor on your part to hand over a customer a car with new problems I know what problems the car had Ive had it for 5 years and thats never been one of it until I picked it up Im aware of the other ones it has you guys are unprofessional and unapologetic , anything to get a dollar from a client .
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this dealership because they advertise that they work with people who are trying to rebuild their credit, as well as having a vehicle with negative equity. I also had an additional trade. So two cars for one loan. I was hesitant to go because I had a feeling it wasnt feasible. Then, I finally decided to go and see what they could do. After I test drove a new vehicle, I was very transparent about our credit issues and let them know that if they didnt think they could beget us into a vehicle, not to run a hard pull on our credit. The salesperson ******** went and talked to the finance manager and came back and said that we could move forward with the process. So , I completed the application process, and told him that we were going to go eat. We were only gone 5 minutes and I received a call gorm ********, who stated that he wanted to talk about numbers, and proceeded to tell me that the only way they could keep my payment around 1300 was if we paid a 20 thousand dollar down payment. In our conversation I told him that I am disabled and the reason why our credit was in the place it currently is. He absolutely knew that I would not be able to pay a down payment like that. It was humiliating and not only that prior to all this , I was very transparent about what we could do and they in my opinion maliciously ran our credit with no intention of helping us. I told ******** what down payment I could do and what the maximum amount I could pay for a monthly payment was and he said that hewould talk to his credit manager and get back to me. I never heard another word and I asked them why they ran our credit, knowing couldnt help us no response The next day I got a message from them saying we see that you missed your appointment. I said you guys are just too much.And just now they were taunting me on text message saying in GOOD luck in your search in all caps! The unprofessionalism is unbelievable.

  

  Business Response

  Date: 05/05/2025

  Customer originally came in to test drive, filled a credit app and left to go eat, and never came back, she later set 3 appts this month to come back in to help her and she didnt show for any. We are in no way malicious or trying to humiliate anyone.  We work with special finance needs every day and have no ill will toward those clients.  We absolutely understand life happens and credit issues sometimes arise.  We are in the business to sell cars and do everything we can to secure financing for all our clients. We have long standing relationships with banks specializing in special finance and are often able to secure financing when other dealers can not.  Our apologies that you felt disrespected.  We have discussed the messaging with our salesman to improve in the future.  We truly do wish you well in your search.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23254305
  
  I am rejecting this response because:
  I feel that this company is very unprofessional,, and they did damage to my credit score as well as my dignity. I explained to them my situation fully and they had no intention of helping me out. You dont come to a dealership being severely upside down on a current vehicle, and offering both vehicles as a trade to get out of current vehicle, I have ****** dollars to put down on a vehicle. Then after that to text a couple of taunting comments days later. I feel I deserve a better response, or an apology from this outrageous sales and finance team. I repeatedly explained my credit situation, my financial situation and that I recently became disabled and that I could only afford ***** for a payment and asked them over and over to not do a hard pull on my credit report. They did anyway. I am trying to rebuild my finances and they blatantly ran my credit for no reason whatsoever. 
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  still getting junk/flyers/letter in the mail from O'meara ford about a vehicle I don't own. This is at least the 10th time I've filed a complaint against this place. they will say nothing is coming from them, I have the flyer, the numbers, the letter that says O'Meara ford and that they want my 2015 **** escape.

  

  Business Response

  Date: 04/07/2025

  Hi ******, ****** here. I've tried to help in the past.  It's seems, we've done so good for some time, as I haven't heard from you in a few years, but it seems every time we have a new marketing vendor you end up on their lists again.  My apologies, I know it doesn't seem like it should be this hard, but I'll keep trying. Have a great day!

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/21/25 sent a wire transfer of ********* for a camaro.spent ******* for enclosed delivery. received a filthy car with multi damage not told or shown to me. requested some reimbursement for some of the considerable damages and missing trunk kit for roadside repair.. ****** ****** agreed to at least pay the trunk kit coverage which was very very small considering all that had to be repaired. I have yet to receive that reimbursement of that kit. no returns on calls and emails. I am being ignored and its very frustrating to be treated like this, when on our end we sent the wire and followed thru on every detail immediately. As a customer I am extremely discouraged.

  

  Business Response

  Date: 03/27/2025

  we apologize the late response with refunding the $1000.  A check has been sent to *********.

   

  Sincerely,

  ***** ********

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/25 I dropped my **** Bronco off to be ***air for transmission issues. Due to it being a covered loss a loaner vehicle should have been provided up to 45$ per day. I rented a vehicle or as the dealer stated they didnt have any loaners. Call **** customer service and spoke with a *** last name is ******* that stated I will be reimbursed and to submit over the rental receipts and communication from enterprise stating there were no **** vehicles available as it should have been a ****. Document were submitted to ******* and service advisor Kaelan on 2/20/25. Rental car was rented for 5 days totaling $323.43. The dealership has been in contact with **** customer care, however no one wants to reimburse for my rental. I am looking to get my rental reimburse for this dealer as they had loaners and I witness them giving a loaner to another customer weeks after my car had been in the shop. They never offered me a loaner vehicle when my car was fixed under powertrain warranty as it allow for a rental car up to 45$ per day.

  

  Business Response

  Date: 03/20/2025

  Customer rented a vehicle from Enterprise Rental car. **** will not cover a non **** rental. Here is a copy of the Case customer opened with ****.

  Note created on 03/06/2025 2:29 PM by ******* *****.
  Contacted the dealership to speak with Kaelan and ask why two cases were created and he informed me it was because there were two separate rentals. ****** has been informed that *** does not cover non-**** vehicles. Spoke with Kaelan and he informed me that an agent by the name of ******* had told the customer that he would be reimbursed for a non-**** vehicle. 
  
  I made it clear that *** does not cover non-**** vehicle, and I will be closing the two cases out. I also informed him that I would send an email to upper management for assistance. Closing case.
  ******* *****
  Loaner Experience Specialist
  Office: ************** Line 2
  Mon. Fri. 7:00 a.m. 3:30 p.m. CST
  Saturday: 7:00 AM 3:30 PM CST 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The General Sales manager ****** *******, instructed his salesman (**** ********) to offer my daughter in law (******** ******) $1,000 over trade in value on a Jeep they sold her a few years ago. He also offered "get 0% financing for up to 72 months on a new **** this month." We called the dealership and asked to confirm the offer in the letter, and told the person (*********) she was interested in a Bronco. He confirmed the details in the letter would be honored by ****** Ford.We made an appt. at the dealership on 2/25. They offered 50% of the trade in value on the Jeep, and provided monthly payment information that clearly was not based on 0% interest. When I inquired what interest rate they had made those quotes at they were very evasive, and finally said "like 4.5%". When we questioned why they were not honoring the offer, they called over another sales manager (*******). He said they would sell us an electric car for 0% interest, but nothing else.The written letter was clearly misleading, if not a false offer, possibly criminal. The sales team were evasive and misleading with intent to bait and switch the interest rate.

  

  Business Response

  Date: 03/06/2025

  Our apologies for any misunderstanding.  Attached is the letter template.  It states that we will pay UP TO $1,000 more than trade value and the disclaimer reads APR availability varies by model and is subject to credit approval.  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a truck on a trade in a couple of days before Thanksgiving of 2024. Within 24 hours, the purchased truck was taken back to the dealer because we noticed some issues such as the heaters in the back were not working. The dealer told us we needed to take it to the Omeara **** dealership to have it fixed. When we took it in to Omeara **** we were told that they did not perform an inspection on this vehicle even though Volkswagon told us they did. They noted other things wrong such as transmission issues. Additionally, the ** dealer did not provide us with any bill of sale, warranty information at the time of the purchase to which we had to ask 4 times to receive. They lost the documents. We also found out that when we went to put tags on the purchased vehicle, the ** dealer never transferred the ****** to our trade in out of our name which put us at a huge risk if something had happened during that time. The *** had to transfer the title. Today, our purchased vehicle is going on over two weeks of being in the shop at the **** Omeara and we are being asked to pay $250 to cover a deductible to which this should have been fixed within the first 24 hours when we originally informed ** about these issues. **** ******, the manager at ** dealer refuses to pay for this and nobody can provide me with an explanation on the title. This has been a horrible experience and when speaking with ******* on the phone multiple times and him not calling me back AND I provided an email from ******, another manager that stated they would cover any out of pocket costs, I was still ignored and presented with a "we're not helping you" answer on the phone. This is absurd and I do not have any problem reporting them to the ************************** or ************************* for not standing behind their promise and providing horrible customer service. They are dishonest and **** ****** refused to get on the phone with me. He just made ******** put me on hold multiple times.

  

  Business Response

  Date: 01/29/2025

  This complaint is regarding  Volkswagen - not O'Meara Ford and should be filed under that business.  Apologies and thank you

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will resubmit my claim to the correct OMeara dealership.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2024 **** Bronco Sport on May 13, 2024. I purchase a service package that I was told would be accepted at any **** Dealership as I knew I would be moving. I went to a dealership December 3rd and they attempted to use the contact. The company ******** would not pay since it was not the original dealership. I have tried called and emailing the dealership and manager. The original sales team also requested that someone contact me and to date no one has. The voicemail box for the finance department is full. No solution has been presented leading the purchase for service unusable

  

  Business Response

  Date: 01/14/2025

  Our apologies for the issues you've had utilizing your Assurant policy.  We have reached out to ****************** and have updated customers address with them, so Mr ******** shouldn't have any further issues with utilizing the policy in ********  Again, our apologies and appreciation for your business. Please reach out to our General Sales Manager, ****** ********, should you have any further issue.  

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If when the time comes to utilize the service plan there are issues I will reopen or submit new complaint.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/2024, I visited OMeara **** for a bushing issue. They conducted an inspection and claimed severe issues: oil leaks from the gasket, turbo sucking oil into the intake, and a coolant leak from the water pump. No evidence (photos or diagnostics) was provided, and their notes contradicted the mechanics report, which marked ALL OK. I purchased this car in August 2024, and all prior experiences with the vehicle were smoothno warning lights, overheating, or signs of leaks. After retrieving my car, I inspected it myself: there were no oil drips, no overheating, no dashboard warnings, and no symptoms of the alleged issues. I only found minor oil residue, which was not dripping. Additionally, I discovered that the dealership failed to reinstall the cars bottom cover (splash shield), which raises concerns about negligence or tampering. I believe these claims were fabricated to pressure me into unnecessary repairs exceeding $9,000 or to trade in my car. Numerous reviews indicate similar complaints about false diagnoses and upselling from this dealership. I am requesting: 1.A full refund of diagnostic fees, as the findings were baseless. 2.The missing bottom cover to be reinstalled at no cost. I also request an investigation into their service practices and oversight to prevent deceptive tactics against other customers.

  

  Business Response

  Date: 01/03/2025

  Customer has received a refund.  Our apologies for the error and miscommunication.  Thank you.